Content Writer

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years. 

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

Who You Are: 

You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards. 

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.

To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

What You’ll Be Doing:

• Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
• Answers video calls, chats and emails and will schedule appointments with team members 
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Enter data into spreadsheets or update office calendars
• Answer and route customer phone calls and oversee transfers
• Assist and send reviews for customers to complete and score/rate their customer experience
• Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
• Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
• Responsible for pipeline organizing and creating task reminders for the team
• Increase your product knowledge and skills by participating in department meetings and trainings
• Other duties may be assigned and/or modified as business needs change

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience/Education/Certifications Required:

• Graduation required
• Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer’s needs preferred
• Excellent phone, email and instant messaging communication skills
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriate and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
• Reliable high speed internet/WIFI connection at home with little to no interruptions
• Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
• Knowledge of HighLevel products and services preferred
• Intermediate MAC computer skills including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Rao & Sasi is One of the Reputed CA firms based out of Guntur.

Roles & Responsibilities:

1. Preparation of :
2. a) Monthly GST Returns
3. b) Quarterly TDS/TCS Returns
4. c) Yearly GST 9 & 9C, IT Returns
5. d) GST Reconciliations.
6. Reconciling all Income Tax & GST returns data.
7. Making required Month/Year-End Provisions for accounts Finalization.
8. Preparation of Monthly and annual Financial Statements.
9. Working on GST Audits, Statutory Audits, Internal Audits, Company Incorporations, Appeals, etc.
10. Scrutinize, Maintain, and Finalize Books of Accounts (P&L, BS, CFS, Notes to Accounts & Schedules) as per Schedules of:

• The Companies Act
• Indian Accounting Standards &
• Tax Compliance Laws.

1. Ensure Adequate Provisions are maintained for Expenses Management.
2. Review Financial Statements and Tax Returns related to Partnership Firms, Companies, and individuals.
3. Assisting with any bookkeeping requirements as & when required.
4. Preparation of Curriculum, Training Schedules, Assessment Materials, and other training materials required for Regular Internal and External Training of Operational Staff.

Additional Roles:

1. Preparing Validation & MIS reports, Yield Statements, etc.

2. Ensure Accounts are verified with Source Documents & are audited in Compliance with IT Rules.

3. Assisting the Marketing Team with Writing Blogs, Articles, & Social Media Posts, etc. related to the Latest Changes in the Fields of Accounting/Taxation.

Desired Candidate Profile:

• Qualified CA with at least 1-2 Years of Industry/Practice Experience.
• Must be well-versed with the Latest Revisions and Basic Concepts related to GST, Accounting, Payroll, Income Tax, TDS/TCS, Auditing, etc.
• Must have Command over MS Office, Advanced Excel, ERP, and Accounting software like Tally, Fair Finman, etc.
• Good written communication and interpersonal skills.
• Must have analytical ability and problem-solving skills.
• Ability to develop & implement standardized systems & processes, work with a team & under pressure, flexibility to adopt new challenges/additional work.

NOTE:

WFH & Part Time Allowance based on candidature.

Hiring for Tibco BW Developer Position

Responsibilities:

• Should have 2- 9 experience in Tibco Business Works
• Must be hands on with TIBCO Business Works 5.x,Tibco Bw 6x along with TIBCO Administrator , TIBCO
• EMS, FTP ,SFTP Pallets, XML technologies (XML , WSDL , XSD) , Web Services (SOAP over JMS), Rest Services
• Should be able to work with business stakeholders and understand the business
• Requirements and able to create necessary TIBCO integration interface

• Drive continuous adoption and integration of relevant technologies into design
• Write clean, elegant, maintainable, and efficient code
• Analyzing, designing, implementing, deploying and debugging in any middleware technology
• Development projects and was involved in all the life cycle stages of enterprise application integration projects
• Knowledge of using repositories like GIT SVN etc
• Deployment process knowledge and Hands on
• Practice and follow coding standards / guidelines
• Flexible to pick up any integration technology
• Knowledge on agile methodology

Expertise You'll Bring

• Excellent programming skills in Tibco BW (focusing on BW 5 and BW 6)
• Experience level: 5 to 8 years
• Hands on development in any of the following Integration technologies.
• Sprigboot / TIBCO BW

Job brief
We are looking for a pleasant and competitive Promoter that thrives in attracting new customers. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of product/services presentations, generating interest and qualifying sales prospects.

Responsibilities
Demonstrate and provide information on promoted products/services
Create a positive image and lead consumers to use it
Use lectures, films, charts, and/or slide shows
Distribute product samples, brochures, flyers etc. to source new sales opportunities
Identify interest and understand customer needs and requirements
Set up booths or promotional stands and stock products
Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc)
Requirements
Proven working experience as a Promoter
Track record of over-achieving quota
Ability to understand customer needs and handle different types of personalities
Strong listening, communication, presentation and social skills
High school degree or BS in Marketing

• Defines develop and implement quality assurance practices and procedures, test plans, and other Test assessments.
• Develops automated testing systems using commercial tools, scripts, and data sets in a continuous integration environment.
• Participate in all aspects of testing, including functional, regression, load and system testing.
• Works collaboratively with development during all stages of projects to provide in-process testing results.
• Engage with scrum in an Agile team environment.
• Own the quality aspect within the scrum team and define and maintain the key quality metrics.
• Critical Competencies / Leadership Anchors
• Creates strong commitment and promotes open dialogue.
• Defines success in terms of the entire team.
• Is action-oriented and has a strong sense of urgency.
• Uses logic and rigorous problem-solving skills to resolve difficult problems and drive effective solutions.
• Relentlessly customer-focused and dedicated to exceeding the expectations of internal and external customers.
• Drives innovation to bring creative ideas to market.

Qualifications

• B.E. with 3+ years of testing experience.
• Experience with Agile/Scrum methodologies and scrum processes.
• Experience developing automated and manual test plans.
• Experience with test automation tools preferably Selenium & Specflow
• Experience with API testing using Postman or Swagger or others
• Experience with SQL and databases basic knowledge
• Experience with object-oriented programming languages such as C#
• Experience with source-control management such as Git
• Experience in testing apps developed with web technologies such as ASP.NET, MVC, JavaScript, and Angular, Protractor, and Karma.

Desired

• Experience with Continuous Integration such as Jenkins.
• Experience with cloud-based technology and specifically the Azure Cloud.
• Ability to collaborate with DevOps to manage releases.