Snowflake Admin (AWS + SRE skills + Python)

Job Description for Voice Process Executive

Job Profile: Voice Process Executive

Position: Customer Support Voice Process

Location: Bengaluru, KA

Job Mode: Work from Office

Notice Period: Immediate Joiners Preferred

Job Description

We are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.

Job Responsibilities

• Handle customer calls (inbound and/or outbound) efficiently and professionally.
• Understand customer queries, provide accurate information, and resolve issues.
• Work in rotational shifts with weekly offs as per process requirements.

Eligibility Criteria

• Experience: Open to both freshers and experienced candidates.
• Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.
• Work Schedule:

5 days a week in International Process

6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.

• Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).

Salary Range:

• Freshers – ₹25,000–₹26,000 CTC (₹20,000–₹21,000 take-home).
• Experienced – ₹26,000–₹30,000 CTC (₹21,000–₹25,000 take-home).

Key Responsibilities:

• Conduct end-to-end field recruitment activities by visiting local markets, community hubs, and other sourcing hotspots.
• Build and maintain a steady pipeline of candidates through vendor networks, local references, community groups, and job portals.
• Develop and manage relationships with external hiring vendors and partners to increase candidate supply.
• Screen and shortlist candidates as per job requirements and coordinate interviews.
• Travel extensively across assigned locations to source candidates and conduct on-ground hiring drives.
• Provide daily/weekly reports on sourcing progress and pipeline health.
• Maintain a strong understanding of local areas, key sourcing spots, and potential recruitment opportunities.

Required Skills & Experience:

✅ Minimum 2 years of proven experience in field recruitment for frontline or delivery/logistics roles.

✅ Strong vendor network and ability to generate leads through references, local connect, and community ties.

✅ Past experience with companies like Swiggy, Zomato, Flipkart, Amazon, Meesho, Delhivery, Zepto, Jio, Airtel or similar is mandatory.

✅ Should own a two-wheeler and have a valid driving license for local travel.

✅ Familiarity with local areas, languages, and sourcing strategies in the region.

✅ Comfortable with extensive travel and working on tight hiring deadlines.

Job description

Key Responsibilities

• Design, develop, and maintain serverless applications using AWS services such as Lambda, API Gateway, DynamoDB, and S3.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Build and maintain RESTful APIs to support web and mobile applications.
• Implement security best practices for AWS services and manage IAM roles and policies.
• Optimize application performance, scalability, and reliability through monitoring and testing.
• Write clean, maintainable, and efficient code following best practices and design patterns.
• Participate in code reviews, providing constructive feedback to peers.
• Troubleshoot and debug applications, identifying performance bottlenecks and areas for improvement.
• Stay updated with emerging technologies and industry trends related to serverless architectures and Python development.

Qualifications

• Bachelors degree in Computer Science, Engineering, or related field, or equivalent experience.
• Proven experience as a Python backend developer, with a strong portfolio of serverless applications.
• Proficiency in AWS services, particularly in serverless architectures (Lambda, API Gateway, DynamoDB, etc.).
• Solid understanding of RESTful API design principles and best practices.
• Familiarity with CI/CD practices and tools (e.g., AWS CodePipeline, Jenkins).
• Experience with containerization technologies (Docker, Kubernetes) is a plus.
• Strong problem-solving skills and the ability to work independently and collaboratively.
• Excellent communication skills, both verbal and written.

Preferred Skills

• Experience with frontend technologies (JavaScript, React, Angular) is a plus.
• Knowledge of data storage solutions (SQL and NoSQL databases).
• AWS certifications (e.g., AWS Certified Developer Associate) are a plus.

We are seeking a motivated and results-driven Tele Sales Executive to join our sales team. The ideal candidate will be responsible for generating leads, engaging potential clients, and driving sales of our technology solutions. This role requires excellent communication skills, a persuasive approach, and a strong focus on achieving sales targets. 

Key Responsibilities: 

- 1. Outbound Calls: Contact prospective and existing customers by phone to introduce, promote, and sell products & services. 

2. Lead Generation: Identify and qualify new sales leads from provided lists, referrals, and other sources. 

3. Sales Pitch: Deliver compelling sales pitches, respond to customer inquiries, and handle objections to close sales. 

4. Customer Engagement: Build and maintain positive relationships with customers, understanding their needs and offering appropriate solutions. 

5. Data Management: Accurately record and update customer information, interactions, and sales activity in the CRM system. 

6. Sales Targets: Meet or exceed individual and team sales goals and quotas. 

7. Feedback Collection: Gather and report customer feedback to help improve products, services, and sales strategies. 

Job title: Engineering Manager

BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before. 

We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A total number of 260+ employees (and increasing every day) from 22 different nationalities and with over 25 languages spoken.

We promote an open minded environment and encourage our employees to create their own success story in this high performance environment. 

Location: Bangalore, India

Department: Engineering

Job summary:

We are seeking an Engineering Manager, with experience in developing scalable SaaS applications and leading and managing high performing distributed teams, to join our growing company and be a part of our success story. 

We are looking for an individual with great leadership and team handling skills, strong hands-on experience in software development, and excited to work in a fun and friendly fast paced environment.

Responsibilities and tasks:

• Manage a team (comprising of Software Engineers, Sr. Software Engineers, QA Engineers), including providing technical direction, task allocation, and code reviews.
• Drive technical projects and provide leadership in an innovative and fast-paced environment.
• Owns overall planning, execution, and success of complex technical projects.
• Contribute technically to projects.
• Work closely with the Product Management team to ensure we're building the best products which deliver value to our clients.
• Set up best practices for development, champion their adoption
• Work closely with team to estimate and plan projects in an Agile environment

• Managing customer issues and escalations and tracking the Customer SLAs closely
• Defining/evolving and enforcing relevant software development processes for the Engineering team.
• Ensuring that the team complies to the quality standards
• Active communication and coordination with clients and internal stakeholder
• Motivating, mentoring, and helping your team with developing their careers and provide guidance for performance appraisals
• Participate in hiring different roles required within the team

What You Need to Succeed at BlueOptima: 

• Minimum Bachelor's degree in Computer Science or equivalent with 10- 12 years in the software industry and 3-5 years of experience managing customer facing software development teams.
• Minimum of 5 years of software product development experience, and hands on technical work with full life cycle implementations.
• Experience in Web application development / Hosted solutions
• Comfortable guiding teams in an Agile environment
• Should have worked in cross functional teams (product management, development, QA, sales, customers), should be able understand team dynamics and priorities of each functional stakeholder and work with them to meet project goals
• Should be assertive, proficient in resolving conflicts and gains consensus in cross functional teams
• Adaptable to changing business requirements and priorities
• Experience with continuous integration and continuous delivery pipelines
• Demonstrated ability to recruit, build effective teams and to motivate, direct and coach team members; ability to manage multi-site teams
• Strong Java, Database fundamentals.
• Knowledge of and experience in, maintaining mission critical applications with 24x7 operations, 5 9’s availability (Desirable)
• Knowledge of AWS, Springboot, ReactJS, Postgres (Desirable)

Why join our team?

Culture and Growth:

• Global team with a creative, innovative and welcoming mindset.
• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
• Freedom to create your own success story in a high performance environment.
• Training programs and Personal Development Plans for each employee

Benefits: 

• 32 days of holidays (this includes public and religious holidays)
• Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
• Gratuity payments
• Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)
• 12 Weeks Paid Paternity Leave, 6 months Maternity leave
• Support with childcare costs (50%)
• Work From Home assistance and equipment budget
• Flexible Work from Home policy - 2 days home p/w
• Flexible Work from Long Distance - 4 weeks a year
• International travel opportunities & Global annual meet-up
• High-quality equipment (Ergonomic chairs and 32’ screens)

Responsibilities:

* Creating and executing a strong performance marketing strategy & execution plan

* Developing and managing digital prospecting and remarketing campaigns

* Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC while maintaining scale.

* Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels

* Identifying and testing new channels to continue to meet or exceed established critical metrics

* Working closely with the performance agency to share funnel conversion improvement ideas, feedback & present results.

Key Requirements:

* Prior experience in a similar role as well as experience building effective multi-channel marketing strategies, including affiliate marketing, PPC, SEO, social media and other digital channels

* Expertise in campaign and channel analysis and reporting, including Google Analytics experience

* Candidate must possess excellent analytical skills and leverage data, metric, analytics and consumer behavior trends to drive actionable insights & recommendations

* Curious and a strong problem solver.

Role and Responsibilities

• Making technology work for small holder farmers is the primary function of this team, the individual joining this team should be self-driven towards creating impact.
• A keen listener and has a pro-active approach to problem solving.
• Should understand the role of digital transformation in a company’s journey.
• An individual who follows technological advancements closely and thinks of new and innovative use cases that such technology can solve.
• Having previous experience in product management and/or platform development projects is a plus.
• Knowledge of software development life cycle and software configuration management tools preferred.
• The candidate should demonstrate high bias-for-action and should drive results that matter to the function and to the entire organisation.
• Build from ground up, a scalable server infrastructure and client applications.
• Design, develop and deploy features and consume APIs with high quality standards.
• Manage the infrastructure hosted in the cloud.
• Contribute significantly in reviewing code, design & test-cases authored by peers.

Qualifications and Education Requirements

• 2-6 years experience of design and development experience building scalable & distributed systems.
• Bachelor’s or Master’s degree in Engineering from reputed institutes.

SKILLS

• Agile Project Management
• Software Development Life Cycle and Software Configuration Management
• Excellent coding, debugging skills.
• Hands-on experience on the following tech stacks:
  ReactJs, NodeJs, TypeScript, PostgresSQL/MongoDB, Nginx, Pm2, Redis, Bootstrap, CSS
• Knowledge of Microservices and REST APIs.
• Must have: Experience with managing server infra in hybrid cloud AWS & GCP.
• Must Have: Very good understanding of OOPS and design patterns.
• Nice to have: Hands-on-experience with analytics using ELK stack/ Mixpanel.

• Experience of using Python/ Django frameworks in building back end for Full Stack Applications
• Hands on experience on Web frameworks, Restful APIs and SOAP
• Strong command on SQL (or relevant query language or ORM queries)
• Knowledge of front-end technologies such as React Native, React.js, Angular.js or Javascript

• Design and development of three-tier - high performance and scalable enterprise product.
• Own feature development from definition, design through delivery.
• Hands-on full stack developer who is passionate about Go Language, Java/J2EE development, UI, SQL, building highly scalable and resilient applications, and focused on solving complex business problems
• Orientation to contribute both as a technical lead as well as an individual contributor.
• Lead the team to deliver high-quality software, by reviewing their work and mentoring them.
• Ability to research, follow up and resolve complex challenges.
• He/She will have responsibility for unit-level design, coding, unit testing, integration testing, and participating in the full SDLC
• He/She will be expected to produce high-quality code that can pass critical peer review, and work under a high-pressure and timeline-driven environment.

Qualifications

• Bachelor’s degree or higher in Computer Science or Engineering equivalent
• Minimum of 5 years experience in product development
• Responsible, organized, and possess critical thinking with good interpersonal and communication skills
• Able to demonstrate good analytical problem-solving abilities and strong leadership aptitude
• Able to work at both abstract and detailed level
• Must be fluent in English, and strong communication skills.
• Motivated self-starter that likes to work as part of a team

Technical Requirements

• Strong experience in Core Java 8 and above, Collections and Data structures.
• Develop solutions using core java, Spring / Spring Boot, JSON, Rest API, and other web technologies.
• Hands-on with UI development with strong experience in HTML5, JavaScript, CSS3, Responsive UI. An added advantage for exposure to Angular. Knowledge of Liferay will be added advantage. Ability to design and develop UIs and end-to-end integration.
• Object-oriented analysis and design using common design patterns.
• Enforcing and Writing code following good standards (well documented with good code coverage and properly tested code).
• Excellent knowledge of Relational Databases, SQL, and ORM technologies (Hibernate and Mybatis). Ability to model & design databases for high availability and high volume.
• Ability to design and build a scalable platform with APIs.
• Strong programming skills, as well as the ability to review complex code bases written by others.
• Strong knowledge of test-driven development and continuous integration
• Exposure to security, application clustering, and load balancing techniques.
• Passion for collaboration and working on agile teams. Prior experience with working on fast-paced milestones using flexible and adaptive methodologies.
• Excellent problem-solving skills.