Site Reliability Engineer

• Strong Lead Search Engineer / AI-ML Leader Profile
• Mandatory (Experience 1) - Must have minimum 11+ years of hands-on experience in Search / Information Retrieval / NLP / Machine Learning
• Mandatory (Experience 2) - Must have minimum 9+ YOE in backend development using languages (Python or Java)
• Mandatory (Experience 3) - Must have Experience designing taxonomy, ontology, tags, thesaurus, and metadata models
• Mandatory (Experience 4) - Must have Experience with Big Data frameworks (Hadoop, Spark) for search/ML workloads
• Mandatory (Experience 5) - Must have Hands-on experience with AI/ML frameworks (TensorFlow, PyTorch, scikit-learn, Keras, Spark ML).
• Mandatory (Experience 6) - Must have experience in designing, building, and scaling RESTful APIs and Web Services.
• Mandatory (Experience 7) - Must have hands-on experience in statistical tools (Python, R, SAS, or open-source libraries).
• Mandatory (Experience 8) - Must have Experience with SQL/NoSQL databases (CosmosDB, Cassandra, MongoDB).
• Mandatory (Company) - Product Companies (Preferrably high search volumes companies like Flipkart, Amazon, Zepto, Zomato...etc)
• Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy

Preferred

• Preferred (Experience) - Familiarity with modern frontend frameworks (React, Angular, HTML5, CSS3).
• Preferred (Tools) - Must Hands-on with dev tools: Eclipse, Git, Gradle, Jenkins, Jira, JFrog Artifactory and web servers (Tomcat, Jetty, JBoss).
• Preferred (Education) -BE /B.Tech /M.Tech

Job Title: Back Office Associate / Back Office Support

Job Description:

The Back Office Associate is responsible for performing administrative, clerical, and support tasks that ensure the efficient operation of the business. The role typically involves managing data, maintaining records, and assisting front office teams with processing transactions, and orders, or handling customer-related tasks indirectly.

Key Responsibilities:

1. Data Entry and Management:

• Accurately input and update data into databases or systems.
• Ensure data integrity and address any discrepancies or errors in records.
• Maintain and update records, files, and documents as required.

1. Verification Support:

• Process and manage documents such as invoices, orders, contracts, and forms.
• Organize and maintain electronic and physical files for easy retrieval.

1. Report Generation:

• Prepare and assist in the preparation of reports on business performance, financials, and operations.
• Analyse data and generate insights for better decision-making by the management team.

1. Compliance and Documentation:

• Ensure compliance with company policies, procedures, and regulations.
• Assist in preparing and maintaining documentation for audits or inspections.

5.     Handling Incoming Customer Calls/Requests:

• Answer incoming customer calls in a professional and friendly manner.
• Respond to customer inquiries, complaints, or requests regarding products, services, or company policies.
• Provide detailed and accurate information about products, services, or account status.
• Assist customers with technical issues, troubleshooting, or system-related problems.

Skills and Qualifications:

• Education: High school diploma or equivalent; associate’s or bachelor’s degree preferred, depending on the role.
• Experience: Previous experience 1 Years – 2 Years
• Technical Skills: Proficiency in MS Office Suite and other office tools.
• Attention to Detail: Ability to accurately process and maintain records.
• Organization: Strong organizational skills with the ability to multitask and meet deadlines.
• Communication: Good written and verbal communication skills for internal coordination.
• Problem Solving: Ability to identify issues and take appropriate actions to resolve them.

Responsibilities

• Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
• Document all information according to standard operating procedures
• Categorize the request/Label it according to SOP (Type and Criticality)
• Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
• Follow up with the owner with the result of RCA to identify the action items.
• Respond back to the employee with the best possible solution.
• Monitor the resolution for a day (if required) and then close the ticket. 
• Quality check for every call will be done on a real time basis.

Full Stack Java Developer-

Java, Angular 5+, html, css, Springboot, microservices, hibernate, mysql, sql server.

We are looking for a passionate technologist with experience in building SaaS tech experience and products for a once-in-a-lifetime opportunity to lead Engineering for an AI powered Financial Operations platform to seamlessly monitor, optimize, reconcile and forecast cashflow with ease.

Background

An incredible rare opportunity for a VP Engineering to join a top tier incubated VC SaaS startup and outstanding management team. Product is currently in the build stage with a solid design partners pipeline of ~$250K and soon raising a pre-seed/seed round with marquee investors.

Responsibilities

• Develop and implement the company's technical strategy and roadmap, ensuring that it aligns with the overall business objectives and is scalable, reliable, and secure.

• Manage and optimize the company's technical resources, including staffing, software, hardware, and infrastructure, to ensure that they are being used effectively and efficiently.

• Work with the founding team and other executives to identify opportunities for innovation and new technology solutions, and evaluate the feasibility and impact of these solutions on the business.

• Lead the engineering function in developing and deploying high-quality software products and solutions, ensuring that they meet or exceed customer requirements and industry standards.

• Analyze and evaluate technical data and metrics, identifying areas for improvement and implementing changes to drive efficiency and effectiveness.

• Ensure that the company is in compliance with all legal and regulatory requirements, including data privacy and security regulations.

Eligibility criteria:

• 6+ years of experience in developing scalable SaaS products.

• Strong technical background with 6+ years of experience with a strong focus on SaaS, AI, and finance software.

• Prior experience in leadership roles.

• Entrepreneurial mindset, with a strong desire to innovate and grow a startup from the ground up.

Perks:

• Vested Equity.

• Ownership in the company.

• Build alongside passionate and smart individuals.

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

• 8+ years of industry work experience
• Proven experience as a Full Stack Developer or similar role
• 3+ years of web application development with JavaScript as full stack
• Full stack experience designing and building scalable applications from end-to-end 
• Excellent JavaScript / Typescript skills
• Strong proficiency in React (hooks knowledge is plus)
• Strong proficiency in Nodejs
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have Design and development experience in Micro services using NodeJS and TypeScript
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs
• Experience in performance tuning
• Knowledge of code versioning tools such as Git, Mercurial or SVN.
• Open minded to take up any challenge, research and provide solutions Great attention to detail

• Testing libraries – jest, testing-library is plus
• TDD / BDD experience is plus
• Experience with AWS, K8S, CI/CD is plus
• Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration

• Design – Analyze, design & document the system / solution based on the business needs which is scalable, resilient and maintainable with low overhead for both client and server side
• Problem solving – Solve the challenges and problems faced by team by guiding and team with best practices
• Coordinate - Communicate system requirements to developers; explain system structure to them and provide assistance

• • Code Reviews – Perform code reviews 

• • Planning – Plan and assign tasks to team members

Designing, architecting and developing the backend and APIs, primarily using the MEAN/MERN stack, for products or platforms for end-clients to consume our technology in Infrastructure Monitoring from Satellite Imagery and Robotic Process Automation in Banking and Mortgage Services.

- Interfacing with the customer, tech team members, project managers and other relevant product people for a thorough understanding of the product, use case and business objective, detailed specification and data flow for the requirement, demonstration of the solution and clarification of queries at appropriate times during the life-cycle of the product.

- Preparing test cases, setting up CI/CD and integration with logging and monitoring systems for the products or platforms 

- Seeking customer feedback to continuously optimize the product for great customer experience and high technical performance in areas such as hardware efficiency, latency and throughput

- Delivering a robust backend platform for the products and platforms by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design