
Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.
What will you do at Fynd?
- Run the production environment by monitoring availability and taking a holistic view of system health.
- Improve reliability, quality, and time-to-market of our suite of software solutions
- Be the 1st person to report the incident.
- Debug production issues across services and levels of the stack.
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realise it.
- Building automated tools in Python / Java / GoLang / Ruby etc.
- Help Platform and Engineering teams gain visibility into our infrastructure.
- Lead design of software components and systems, to ensure availability, scalability, latency, and efficiency of our services.
- Participate actively in detecting, remediating and reporting on Production incidents, ensuring the SLAs are met and driving Problem Management for permanent remediation.
- Participate in on-call rotation to ensure coverage for planned/unplanned events.
- Perform other task like load-test & generating system health reports.
- Periodically check for all dashboards readiness.
- Engage with other Engineering organizations to implement processes, identify improvements, and drive consistent results.
- Working with your SRE and Engineering counterparts for driving Game days, training and other response readiness efforts.
- Participate in the 24x7 support coverage as needed Troubleshooting and problem-solving complex issues with thorough root cause analysis on customer and SRE production environments
- Collaborate with Service Engineering organizations to build and automate tooling, implement best practices to observe and manage the services in production and consistently achieve our market leading SLA.
- Improving the scalability and reliability of our systems in production.
- Evaluating, designing and implementing new system architectures.
Some specific Requirements:
- B.E./B.Tech. in Engineering, Computer Science, technical degree, or equivalent work experience
- At least 3 years of managing production infrastructure. Leading / managing a team is a huge plus.
- Experience with cloud platforms like - AWS, GCP.
- Experience developing and operating large scale distributed systems with Kubernetes, Docker and and Serverless (Lambdas)
- Experience in running real-time and low latency high available applications (Kafka, gRPC, RTP)
- Comfortable with Python, Go, or any relevant programming language.
- Experience with monitoring alerting using technologies like Newrelic / zybix /Prometheus / Garafana / cloudwatch / Kafka / PagerDuty etc.
- Experience with one or more orchestration, deployment tools, e.g. CloudFormation / Terraform / Ansible / Packer / Chef.
- Experience with configuration management systems such as Ansible / Chef / Puppet.
- Knowledge of load testing methodologies, tools like Gating, Apache Jmeter.
- Work your way around Unix shell.
- Experience running hybrid clouds and on-prem infrastructures on Red Hat Enterprise Linux / CentOS
- A focus on delivering high-quality code through strong testing practices.
What do we offer?
Growth
Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.
Flex University: We help you upskill by organising in-house courses on important subjects
Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.
Culture
Community and Team building activities
Host weekly, quarterly and annual events/parties.
Wellness
Mediclaim policy for you + parents + spouse + kids
Experienced therapist for better mental health, improve productivity & work-life balance
We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!

About Fynd
About
Fynd, India’s largest omni channel platform and multi-platform tech company, pioneers retail tech and products in AI, ML, big data ops, gaming+crypto, image editing, and the learning space. Founded in 2012 by three IIT Bombay alumni: Farooq Adam, Harsh Shah, and Sreeraman MG, Fynd is headquartered in Mumbai. With over 1000 brands under management, more than 10k stores, and servicing 23k+ pin codes, Fynd collaborates with major retail giants like Reliance, working on projects for Jio, Reliance Retail, and Reliance Digital, among others
Tech stack
Connect with the team
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years
- Clear and structured thinking and communication
Keywords: Machine Learning, Deep Learning, AI,
Regression, Classification, Clustering, NLP, CNN, RNN,
LSTM, AutoML, k-NN, Naive Bayes, SVM, Decision
Forests
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problem and convert to low level design
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training, testing, boosting etc.
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(Python/Spark ML/R, H2O/Tensorflow) as per design
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- Machine Learning, Deep Learning, Regression,
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communication)
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M.S. / M.Tech/ B.Tech / B.E. (in this order of preference)
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- Processing leavers, including preparing accurate, relevant documentation and updating systems accordingly.
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- Following existing HR processes accurately and challenging these for ongoing efficiencies.
- Supporting HR priority projects with any administrative activity
- Responding to emails on behalf of the department
- Providing ad-hoc administrative support to any of the other HR functions, as necessary and in line with business requirements.
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1. Work on lead identification and conversion.
2. Talk to influencers and decision-makers involved in procuring IT/software development services.
3. Qualify prospects and identify potential opportunities.
4. Coordinate with the technical team to schedule pre-sales discussion & ensure smooth communication between prospect, sales team.
5. Work on handling the up-level lead generation.
6. Work on setting up the pipeline and driving the revenue growth.
7. Research, prospect, and build a targeted client base for business development.
8. Set up online demo meetings and face to face meetings.
9. Follow-up with prospects identified as potential clients and who have shown interest to use our services.
10. Serve as the first in-depth point of contact to customers.
11. Make outbound cold calls to the targeted list of prospects.
12. Provide product information to prospective customers.
13. Develop an active sales pipeline of qualified prospects.
14. Work on customer onboarding, client support, nurturing and success.
Candidate should have:
1. Good communication skills (spoken and written).
2. Persuasion and people skills to engage clients and customers.
3. Data mining experience using LinkedIn, Google, etc.
4. IT solution/IT sales/mobility/pre-sales/outbound(software sales)/business development/key account management exposure/analytics sales experience.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.







