Telesales Executive

Job Title : Lead Web App Developer – Frontend

Experience : 10+ Years

Location : Bengaluru

Work Mode : Hybrid (3 days in office)

Role Overview :

We are seeking a Lead Frontend Engineer to build and maintain responsive, cloud-based web applications. This role involves developing efficient user interfaces using React.js, collaborating closely with UX and backend teams, and ensuring high-quality code.

Key Responsibilities:

• Frontend Development: Create and maintain web applications using React.js, HTML, CSS, and JavaScript/TypeScript.
• Collaboration: Work with UX designers to deliver excellent user experiences and ensure seamless backend integration.
• Code Quality: Write clean, efficient, and maintainable code while staying updated with modern practices.
• Build & Deployment: Manage build pipelines with Jenkins, deploy to CDNs, and leverage GCP for scalable solutions.
• Technical Expertise: Implement JavaScript frameworks and libraries for web analytics and use Git for version control.

Requirements:

Technical Skills:

• Proficiency in React.js, HTML, CSS, JavaScript/TypeScript, and Node.js frameworks.
• Strong debugging and problem-solving skills.
• Exposure to RDBMS and SQL (preferred).

Soft Skills:

• Excellent communication and collaboration abilities.
• Leadership skills to guide and inspire a team of developers.
• Education: Bachelor's/Master’s in Computer Science or related fields.

Notice Period: 30 days preferred

Interview Process:

1. Technical Round: Online technical assessment (1 hour).
2. Face-to-Face Interview: In-person interview with the team at the Bengaluru office (3 hours).
3. Final Round: Online interview with the CEO (30 minutes).

Additional Information:

• Candidates from Bengaluru or willing to relocate are preferred.
• F2F interview attendance on a weekday is mandatory.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Remote Job Opportunity

Job Title: Data Scientist

Contract Duration: 6 months+

Location: offshore India

Work Time: 3 pm to 12 am

Must have 4+ Years of relevant experience.

Job Summary:

We are seeking an AI Data Scientist with a strong foundation in machine learning, deep learning, and statistical modeling to design, develop, and deploy cutting-edge AI solutions.

The ideal candidate will have expertise in building and optimizing AI models, with a deep understanding of both statistical theory and modern AI techniques. You will work on high-impact projects, from prototyping to production, collaborating with engineers, researchers, and business stakeholders to solve complex problems using AI.

Key Responsibilities:

Research, design, and implement machine learning and deep learning models for predictive and generative AI applications.

Apply advanced statistical methods to improve model robustness and interpretability.

Optimize model performance through hyperparameter tuning, feature engineering, and ensemble techniques.

Perform large-scale data analysis to identify patterns, biases, and opportunities for AI-driven automation.

Work closely with ML engineers to validate, train, and deploy the models.

Stay updated with the latest research and developments in AI and machine learning to ensure innovative and cutting-edge solutions.

Qualifications & Skills:

Education: PhD or Master's degree in Statistics, Mathematics, Computer Science, or a related field.

Experience:

4+ years of experience in machine learning and deep learning, with expertise in algorithm development and optimization.

Proficiency in SQL, Python and visualization tools ( Power BI).

Experience in developing mathematical models for business applications, preferably in finance, trading, image-based AI, biomedical modeling, or recommender systems industries

Strong communication skills to interact effectively with both technical and non-technical stakeholders.

Excellent problem-solving skills with the ability to work independently and as part of a team.

Windchill Developer - Senior

Position Description:

We are looking for best and the brightest to join our team of IT professionals. The role is responsible to address technical and functional questions, gather requirements, resolve defects, provide end-user support, and develop new functionality for Windchill PLM with configurations or customizations in keeping with Windchill PLM best practices. Position requires Windchill customization and code development experience

Overall responsibilities include:

·       Establishes relationships with subject matter experts (SMEs) to understand complex business problems, performing application analysis and development for software implementation projects

·       Works closely with other team members in the coordination of configuration and customizations

Utilizes reliable and thorough Windchill PLM application/process knowledge

·       Completely document functional specifications, system design, test plans, test scripts and results

·       Works with the Analyst to understand the business requirements and develop and deploy Windchill PLM enhancements/functionality to meeting business goals, and fulfill end user requirements

·       Works closely with other Engineering Systems functions in development and implementation of Windchill PLM application projects

·       Works with cross-functional teams to coordinate projects and enhancements, to test software, and to troubleshoot software issues

·       Works closely with the deployment and system documentation teams to properly document and deploy systems and enhancements including training requirements

·       Resolves application support issues (Second line) that require in-depth analysis

·       Adheres to the requirements, maintenance, and QA standards of the development team

·       Coordinate development work (including QA) around project release schedules

Position Requirements:

·       Bachelor’s degree in information systems, Computer Science or related discipline with an Information Technology focus

·       7+ years of experience as a programmer analyst or similar role with responsibilities working directly with the business to turn business requirements into working software

·       Work with the client management team to derive meaningful insights

·       Aid deliverable development in accordance with the needs and objectives of the client engagement

·       Participate in interviews, workshops and training sessions

·       Support team and client through the project

·       Facilitate project management activities including preparing project status updates as required

·       Deep knowledge of Windchill architecture to design and build complete solutions

·       Windchill Integration with other Enterprise systems such as SAP, CAD tools Visualization tools, etc.

·       Strong programming skills in Java/J2EE technologies – JavaScript, JQuery, XML, JSPs, AJAX, SQL etc.

·       End to end design and development of customization requirements

·       Experience in Reflex/Integrity is needed

·       Should have strong coding skills in Windchill Application Development and customization

·       Extensive hands-on experience in Windchill customization and configuration - Lifecycles, Workflows, Type and Attribute Manager, Object Initialization Rules, Localization, Server-side customizations, Info*Engine tasks, Webjects, Custom reports, Cognos Business intelligence (reporting), Web Services, UI Customization (JCA framework, MVC Builders, Wizards etc.)

·       Ability to develop software development process including best-practice design, development, testing, and build/deploy patches

·       Experience with assessment, development, implementation, optimization, and documentation of a comprehensive and broad set of security technologies and processes, data protection, cryptography, key management, identity and access management (IAM), network security within SaaS, IaaS, PaaS, and other cloud environments

Job title : Backend Engineer

Location : Remote

Job Description

• Responsibilities:
• Execute on the software development strategy to improve our dynamic highly distributed system
• Understand and implement software development/engineering lifecycle concepts to drive features from conception to delivery
• Collaborate closely with the product management, architects and dev-ops to achieve quality releases
• Work hand-in-hand with customer support, documentation and downstream teams to enable customer success
• Make appropriate trade-offs to optimize time-to-release while maintaining performance and scalability requirements
• Be able to clearly communicate goals and desired outcomes to internal project teams
• Interview, mentor and coach new team members

Skills :

Requirements:

• BS/MS in Computer Science/Engineering with 8 years or equivalent experience
• Be a self-starter, able to learn independently and adapt quickly
• Advanced-level of experience as hands-on Core Java Software Engineer in a distributed/cloud-based product
• Solid experience with Spring framework, Rest API, MongoDB, ElasticSearch, Kubernetes and Docker
• Cloud Experience (AWS, Google Cloud, Azure)
• Strong experience and knowledge with Micro services, distributed processing systems, and performance optimization
• Experience with Agile development process and embrace Agile methodologies
• Strong believer of automation test and strive for higher code coverage
• Can-do attitude on problem-solving, quality and ability to execute

Education

• BS/MS in Computer Science/Engineering with 5 years or equivalent experience

Job Title: QA Associate 

Job Description:

1. Responsible for Implementing, controlling and monitoring quality management system documentation (ISO 27001) and data privacy (SOC2).
2. Coordinate improvement in the system through output from audit, management review, and responsible to close NC’s during audits.
3. Knowledge of SAMD (Software as Medical Device) SaaS product, processes and procedures.

3-5 years of relevant experience in Medical Devices Industry.

Area of Expertise:

• To generate, implement and maintain internal quality procedures and systems to comply with ISO 27001, SOC2 standards
• Maintaining and updating various documents like internal docs log, external log, , Obsolete docs log, DCN, ECN, CAPA, SQA/IQA log, product complaint, equipment log
• Maintaining Engineering documents like part specs, Bill of materials, Drawings, Design review documents etc
• Co-ordinate and conduct periodic internal audits of various functional groups of an organization and drive compliance to QMS.
• Manage all documentation related to internal and external audit.
• Manage all the documents related to supplier qualification and coordinate Supplier’s audit and maintain the supplier file.
• Experience in Handling of CAPA (Corrective & Preventive Actions) & Product Complaints
• Co-ordination of Management Review Meetings & its action items implementation

Experience Required:

• 3-5 years of relevant experience in Medical Devices Industry.
• Educational Qualification – Diploma/Engineering graduate, preferably Computer Science or related.
• Ability to read and understand standard requirements independently.
• Good teamwork, communication and interpersonal skills. A demonstrated commitment to company values
• Good understanding of design control, and post marketing processes
• Knowledge of FDA / EU / Indian & other national regulations is an added advantage.
• Working knowledge of an e-QMS is an added advantage.

**Work remotely / Work From Home with BigStep Technologies throughout your tenure**

Desired candidates must have 7+ years of total experience in backend development with good expertise in MEAN Stack (MongoDB, ExpressJS, AngularJS, Node.js) and JavaScript, along with strong development and coding skills, good analytical and problem-solving skills.

Roles and Responsibilities :

What You'll Do

• Create the system architecture for any product from scratch as well as drive it for more than one development teams
• Design and deliver solutions that enable fast and efficient deployment of quality code to production
• Document the architectural blueprint and end to end design through flowcharts and diagrams.
• Set coding standards for development teams and ensure all released code is following standards
• Oversee the code review process, performing reviews when necessary
• Establish strong communication channels and relationships with the development teams, supporting them throughout the release cycle
• Continuously evaluate the existing software to identify areas of improvement and ensure architectural integrity as additional features are added.
• Lead DevOps and implement tooling and process improvements when you identify gaps
• Work with various stakeholders and identify the scope of the work, provide high level estimations, create a timeline and come up with the approach and design for the same.
• Evaluate and recommend tools, technologies and processes to ensure the highest quality product platform.
• Coach and mentor the development teams to improve the overall expertise and skills of the team.
• Take care of the development of critical components and POCs for new technologies to be used.
• Deliver high quality deliverables individually/as a team adhering to industry best practices.
• Troubleshoot any errors or issues that arise in the application/infrastructure components quickly and efficiently.

What You Bring

• 7+ years in software development or product engineering
• Proficient in MEAN Stack
• Good experience in backend development with Node.js
• Expertise in developing RESTful APIs
• Have created multi-transactional and highly redundant systems from ideation to production
• Customer-centric mindset
• Expertise in Agile SCRUM best practices
• Expertise in implementing front-end of applications using HTML5, Angular.js
• Proficient in MVC, OOPS concepts, Web Development Concepts, HTML, JSON, REST API development
• Strong coding skills, good analytical and problem-solving skills
• Ability to break down complex technical concepts into something digestible by non-technical stakeholders