Shopify Developer

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Role Overview

The Data / Business Analyst plays a key role in Customer’s Data Hub initiative, supporting the delivery of standardized, trusted, and compliant regulatory data across the organization. This role act as the bridge between business requirements, data governance, and technical implementation ensuring that data pipelines, models, and mappings are accurate, validated, and ready for business use.

Key Responsibilities

Collaborate with source system owners and regulatory stakeholders to gather and refine data pipeline requirements.

Translate data pipeline requirements into epics and stories ready for refinement in Jira.

Lead backlog refinement sessions with data architects, domain leads, and scientists to prioritize data ingestion and transformation activities.

Define story structure to comprise the requirements of the work to be done and the definition of done and the different types of tasks relevant for the domain to accomplish with their associated roles, documented in a Confluence page.

Endorse the role of agile scrum master for the RDH team: coach team members in self-management, organize high-value increments in sprints meeting the definition of done

Identify and document potential data issues including quality, normalization, duplication, completeness, or governance gaps and share findings with the Data Domain and platform Lead.

Work closely with Data Architects to define and document the data transformation pipeline architecture.

Support the Data Architect in defining and maintaining the data models used across regulatory use cases by reviewing proposed changes and evaluate their relevance towards new requirements.

Support the review phase led by the Data Domain Lead, verifying that the regulatory and business context is preserved across transformed datasets.

Validate that all data mappings and transformations meet regulatory compliance, data quality, and analytical readiness standards.

Collaborate with Data Scientists to define mapping logic for regulatory entities such as substances, studies, and documents.

Review the design of quality control pipelines, ensuring mapping accuracy and alignment with analytical expectations.

Key Deliverables

Comprehensive and well-documented data pipeline and transformation specifications

Defined and validated data models and business-aligned mapping definitions

Clear and traceable backlog refinement inputs and prioritization documentation

Continuous collaboration and feedback loop with the Data Domain Lead, Platform Lead and Data Science teams

Skills and Qualifications

Bachelor’s degree in data analytics, computer science

5+ years of experience in data or business analysis e.g., Life Sciences, Agrochemical, or Pharma domain

Demonstrated expertise in data transformation pipelines, and data quality frameworks

Familiarity with metadata management and data governance principles

Strong analytical skills, with the ability to translate business requirements into technical deliverables

Excellent communication and documentation skills, with experience collaborating across disciplines e.g. Data Scientists, Architects, Domain Leads, Platform Leads

A collaborative and proactive approach, comfortable working in iterative, agile environments

High attention to detail with strong problem-solving capabilities

Self-motivated and adaptable, able to navigate ambiguity and evolving project priorities in a complex data environment

About the Job

This is a full-time role for a Lead DevOps Engineer at Spark Eighteen. We are seeking an experienced DevOps professional to lead our infrastructure strategy, design resilient systems, and drive continuous improvement in our deployment processes. In this role, you will architect scalable solutions, mentor junior engineers, and ensure the highest standards of reliability and security across our cloud infrastructure. The job location is flexible with preference for the Delhi NCR region.

Responsibilities

• Lead and mentor the DevOps/SRE team
• Define and drive DevOps strategy and roadmaps
• Oversee infrastructure automation and CI/CD at scale
• Collaborate with architects, developers, and QA teams to integrate DevOps practices
• Ensure security, compliance, and high availability of platforms
• Own incident response, postmortems, and root cause analysis
• Budgeting, team hiring, and performance evaluation

Requirements

Technical Skills

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 7+ years of professional DevOps experience with demonstrated progression.
• Strong architecture and leadership background
• Deep hands-on knowledge of infrastructure as code, CI/CD, and cloud
• Proven experience with monitoring, security, and governance
• Effective stakeholder and project management
• Experience with tools like Jenkins, ArgoCD, Terraform, Vault, ELK, etc.
• Strong understanding of business continuity and disaster recovery

Soft Skills

• Cross-functional communication excellence with ability to lead technical discussions.
• Strong mentorship capabilities for junior and mid-level team members.
• Advanced strategic thinking and ability to propose innovative solutions.
• Excellent knowledge transfer skills through documentation and training.
• Ability to understand and align technical solutions with broader business strategy.
• Proactive problem-solving approach with focus on continuous improvement.
• Strong leadership skills in guiding team performance and technical direction.
• Effective collaboration across development, QA, and business teams.
• Ability to make complex technical decisions with minimal supervision.
• Strategic approach to risk management and mitigation.

What We Offer

• Professional Growth: Continuous learning opportunities through diverse projects and mentorship from experienced leaders
• Global Exposure: Work with clients from 20+ countries, gaining insights into different markets and business cultures
• Impactful Work: Contribute to projects that make a real difference, with solutions generating over $1B in revenue
• Work-Life Balance: Flexible arrangements that respect personal wellbeing while fostering productivity
• Career Advancement: Clear progression pathways as you develop skills within our growing organization
• Competitive Compensation: Attractive salary packages that recognize your contributions and expertise

Our Culture

At Spark Eighteen, our culture centers on innovation, excellence, and growth. We believe in:

• Quality-First: Delivering excellence rather than just quick solutions
• True Partnership: Building relationships based on trust and mutual respect
• Communication: Prioritizing clear, effective communication across teams
• Innovation: Encouraging curiosity and creative approaches to problem-solving
• Continuous Learning: Supporting professional development at all levels
• Collaboration: Combining diverse perspectives to achieve shared goals
• Impact: Measuring success by the value we create for clients and users

Apply Here - https://tinyurl.com/t6x23p9b

Watch Your Health is seeking a highly motivated and experienced Claim Process Executive with Health Insurance background, to join our team. The ideal candidate will have experience in the health insurance industry and a passion for helping customers find the right health coverage.

• CRM implants for claim support at client location
• Resolve customer queries on policy coverage and health claim processes
• Facilitate to drive claims app for submission and tracking of claims by employees
• Respond to employee calls and emails as a direct SPOC allocated to specific corporates
• Collect and dispatch claim documents as per corporate requirement
• Coordinate with internal claims units at IL to ensure seamless cashless and priority processing.
• Stay up-to-date with health insurance regulations and policies to ensure accurate information and adherence to industry standards.

Maintain the confidentiality of sensitive data and adhere to data protection guidelines.

Good English communication is compulsory

Company: ICICI Lombard.

Experience : 1.5 years of experience in Health Insurance Industry

Qualification : Graduation

Location : Mumbai

Job Type: Full-time

Pay: ₹19,000.00 - ₹21,000.00 per month

Benefits:

• Paid time off
• Provident Fund

Looking for Lead Azure Engineer | Bangalore to join a team of rockstar developers. The candidate should have a minimum of 8+ yrs. of experience.

There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of development experience + work with F500 companies (our customers).

Company Background - We are a multinational software company that is growing at a fast pace. We have offices in Florida & New Delhi. Our clientele spreads across the US, Australia & APAC. Here's the link to our website (codevyasa.com). To give you a sense of our growth rate, we've added 70+ employees in the last 6 weeks itself and expect another 125+ by the end of Q1 2024.Qualifications:Bachelors degree in Computer Science, Information Technology, or a related field.

Application level programming on Linux but must know and experience in azure edge IotHere is what we have on offer for you:

• Glassdoor's rating of 4.8
• Free healthcare
• Laser-sharp focus on upskilling our employees
• Diverse & Inclusive teams
• Industry-par compensation & benefits
• Great work-life balance

Job Description:

1. To connect with qualified leads from SDRs and your contribution.

2. To establish trust and comfort with the prospect.

3. To understand the requirement of a prospect and to frame that requirement into specifics.

4. Work with BA to document and break the requirement into modules and features.

5. Work with the tech team to gather solution approach and estimation.

6. To consult the prospect on the solution approach.

7. To work with BA to prepare proposal and scope document.

8. To work on contract documents and initiate projects.

9. Develop a growth strategy focused both on new business generation and customer satisfaction

10. Conduct research to identify new markets and customer needs

11. Promote the company’s products/services, addressing or predicting clients’ objectives

12. Keep records of sales, revenue, invoices, etc.

13. Provide trustworthy feedback and after-sales support

14. Build long-term relationships with new and existing customers

Desired Candidate Profile

1. Should have a keen interest in IT products and services.

2. Should understand the IT industry and current trends and practices.

3. Should be a thought leader to provide informed and useful suggestions to prospects.

4. Should be able to comprehend a vague requirement and frame it into a quantified requirement.

5. Should have very good negotiation skills to negotiate not only on price but also on ideas, suggestions, and rebuttals.

6. Should have excellent communication skills.

7. Should have good general knowledge to connect with prospects and establish connections.

8. Should be highly driven by targets.

• 5+ years of experience in a Data Engineer role
• Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases such as Cassandra.
• Experience with AWS cloud services: EC2, EMR, Athena
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
• Advanced SQL knowledge and experience working with relational databases, query authoring (SQL) as well as familiarity with unstructured datasets.
• Deep problem-solving skills to perform root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.