HR Head COE (Performance & Rewards)

Job Description:

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Key Responsibilities:

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

Skills and Specifications:

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

• • Persistent with a team attitude.

Email Marketing & Lead Generation Experience

Should have own email id for bulk mailing

Lead target

Having experience in SEO, WEB & MOBILE Lead generation experience

Preferred Digital Marketing Agency Experience.

5 days Working

WFH Opportunity

• You're proficient in Node.js/Javascript with a strong foundation in NoSQL/ SQL 
• You're proficient in React and strong frontend javascript foundation 
• Knowing GoLang and/or Solidity is a definite plus but not a requirement
• You have a passion for writing code as well as understanding and crafting the ways systems interact
• You have experience deploying to and implementing solutions in AWS
• You believe in the benefits of agile processes and shipping code often
• You are pragmatic and work to coalesce requirements into reasonable solutions that provide value

• Deploy well-tested, maintainable and scalable software solutions
• Take end-to-end ownership of the technology stack and product 
• Collaborate with other engineers to architect scalable technical solutions
• Embrace and improve our standards and processes to reduce friction and unlock efficiency

Current Ecosystem : 
ShibaSwap : https://shibaswap.com/#/" target="_blank">https://shibaswap.com/#/

Metaverse : https://shib.io/#/" target="_blank">https://shib.io/#/

NFTs : https://opensea.io/collection/theshiboshis" target="_blank">https://opensea.io/collection/theshiboshis

Game: Shiba Eternity on iOS and Android

Malayalam and Hindi-speaking Customer support executives

Good in English communication

freshers also welcome

Outbound call center exp preferred

work location - Chennai - In-office work

• Job Brief Summary

We are looking for Java Developers who have proficient experience in Micro services. Someone who is ingenious focussed and will work collaboratively with the team.

• Roles & Responsibilities

• Participate in requirement understanding of the client and help tech lead to provide size estimations.

• Follow agile practices and work collaboratively with the team.
• Develop and write a unit test for code.
• Ability to commit code on the repository.
• Coordinate with team members to manage branches and resolve conflicts.

• Mandatory Skills & Knowledge

• Sound knowledge in building RESTful Services using Spring Boot framework with micro services.
• Proficient knowledge of Core Java, Advance Java, Micro services, Web services, Multithreading, spring boot, Spring Framework, Database, Dockers, Kubernetes.
• Good knowledge in Database Schema design.
• Expertise in deploying Sprint Boot / Micro services.
• Familiarity with AWS as cloud hosting, AWS APIs.
• Experience in writing Unit Test cases.

• Languages / Frameworks: 
• Spring Boot
• Hibernate/ JPA
• Experience in Micro services architecture

• Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.
• Revenue generations through Cross Selling products & Interest Collection.
• Maintain good relationships with clients so that the business can

maximize the value of those relationships.

• Customer Relationship and Follow-up.
• Maintenance of important registers and daily reports.
• Cash Management and accounting.
• CASA management (Current Account /Savings account )
• Sourcing of New Customers to increase Gold loan Business, Gold Appraisal.