Accountant Executive

Job description for Production Engineer

Production Engineer manages shifts, production supervisors and all operators &

ensures smooth running of the production process, organising & monitoring work-

flow.

Roles & Responsibilities:

 Completes production plan by scheduling and assigning personnel;

accomplishing work results; establishing priorities; monitoring progress;

revising schedules; resolving problems; reporting results of the shift

production summaries;

 Supervising the manufacturing processes, ensuring quality work is done in a

safe, efficient manner;

 Diagnosing problems in the production line and providing solutions;

 Ensures that all products are produced as per Customer's specifications;

 Ensures targets and deadlines are met as per Work Orders;

 Attending to minor breakdowns of machines;

 To maintain all Company machines/equipment so as to obtain optimal

performance; evaluate new equipment and techniques;

 Ensures all operators & contract staffs comply with health & safety

procedures;

 Manage, develop, and motivate direct reporting employees;

 Monitor, measure, and report on production-related process performance, and

general issues; update daily production reports;

 Use Problem-solving and troubleshooting skills to ensure that all employees

can identify root causes and take fast corrective and preventive action to

resolve the problems at hand;

 Keeping abreast of advancements in engineering and production, and sharing

knowledge with co-workers.

 Identifying, documenting, and reporting unsafe practices.

 To work closely with other production supervisors to ensure production

handovers are smooth & effective;

 To provide on-the-job training for improving production efficiency & quality;

 Maintain 5S standards to ensure a clean & safe workplace;

 Coordinates with PPC, Engineering, Sales & Marketing, Purchase, Stores,

Logistics, Accounts;

 Maintain records/reports as per ISO & IATF requirements;

 Work non-traditional hours on weekends and holidays during exigencies;

 Any other task assigned by management;

 Reporting to AGM-Operations

Key Result Areas/KRAs (annual evaluation across entire Company) for

Production Supervisors:

 To take full responsibility of the shift in terms of management of operators,

contract employees, production supervisors and achieving production targets;

 To take full responsibility for the quality and product that is produced within

the shift in line with the quality systems, processes, and procedures;

 To have an active role in the continuous improvement plan.

Key Performance Indicators/KPIs (monthly evaluation) for Production

Engineer:

1. On-time Delivery of WOs = % (Target: 98%)

2. Worst Point Photography (WPP)

3. Fixed Point Photography (FPP)

4. Labour Productivity = Units Produced/Man-hours used = ……Units per man-

hour

5. Production Charts

Responsibilities

• Design and implement advanced solutions utilizing Large Language Models (LLMs).
• Demonstrate self-driven initiative by taking ownership and creating end-to-end solutions.
• Conduct research and stay informed about the latest developments in generative AI and LLMs.
• Develop and maintain code libraries, tools, and frameworks to support generative AI development.
• Participate in code reviews and contribute to maintaining high code quality standards.
• Engage in the entire software development lifecycle, from design and testing to deployment and maintenance.
• Collaborate closely with cross-functional teams to align messaging, contribute to roadmaps, and integrate software into different repositories for core system compatibility.
• Possess strong analytical and problem-solving skills.
• Demonstrate excellent communication skills and the ability to work effectively in a team environment.

Primary Skills

• Generative AI: Proficiency with SaaS LLMs, including Lang chain, llama index, vector databases, Prompt engineering (COT, TOT, ReAct, agents). Experience with Azure OpenAI, Google Vertex AI, AWS Bedrock for text/audio/image/video modalities.
• Experience in Agentic AI tools such as: LangGraph, Langchain, Autogen, Smolagents, Agentic RAG, Crew Al, ADK (Agent Development Kit), Agents, Gen Al Conversational Chatbot, MCP (model context protocol), ACP (Agent communication protocol), AZA (Agent-to-Agent), etc.
• Familiarity with Open-source LLMs, including tools like TensorFlow/Pytorch and Huggingface. Techniques such as quantization, LLM finetuning using PEFT, RLHF, data annotation workflow, and GPU utilization.
• Cloud: Hands-on experience with cloud platforms such as Azure, AWS, and GCP. Cloud certification is preferred.
• Application Development: Proficiency in Python, Docker, FastAPI/Django/Flask, and Git.
• Natural Language Processing (NLP): Hands-on experience in use case classification, topic modeling, Q&A and chatbots, search, Document AI, summarization, and content generation.
• Computer Vision and Audio: Hands-on experience in image classification, object detection, segmentation, image generation, audio, and video analysis.

1. Proficiency in Python 3.x based web and backend development

2. Solid understanding of Python concepts

3. Experience with some form of Machine Learning (ML)

4. Experience in using libraries such as Numpy and Pandas

5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar

6. Hands on experience with RDBMS such as Postgres or MySQL

7. Experience building REST APIs using DRF or Flask

8. Comfort with Git repositories, branching and deployment using Git

9. Working experience with Docker

10. Basic working knowledge of ReactJs

11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Exp: 5 - 7 Years

CTC: 40-45 LPA

Notice Period: Only Immediate joinees

Candidates must have experience working in product-based companies.

He should have spent at least half of his total experience in product-based companies.

● Experience: 5+ years of experience in front-end development with significant experience using ReactJS and its ecosystem (Redux, React Router, etc.).

● Leadership: Proven ability to take the lead on complex projects, guide junior developers, and drive technical decision-making.

● Problem Solving: Strong analytical and problem-solving skills with the ability to work through complex issues and deliver creative solutions. ● Collaboration: Excellent communication skills with the ability to collaborate effectively with cross-functional teams, including UX/UI designers, back-end engineers, and product managers. Technical Skills Required:

● ReactJS 16+: Deep expertise in ReactJS, including lifecycle methods, hooks, functional components, and performance optimization techniques.

● Redux: Advanced knowledge of Redux for managing and debugging application state, including middleware like Redux Thunk or Redux Saga for handling async actions.

● Typescript: Proficiency in TypeScript for building strongly typed and scalable applications, with a focus on maintainability and reducing runtime errors.

● NodeJS & ExpressJS: Solid experience in using NodeJS and ExpressJS for building RESTful services, handling HTTP requests, and integrating with various APIs.

● Material UI: Strong experience with Material UI to build rich, responsive, and intuitive user interfaces while adhering to design principles.

● RESTful APIs: Expertise in designing, consuming, and optimizing REST APIs to enable efficient data transfer between client and server.

● Version Control: Proficient in Git and GitHub/Bitbucket for source control and version management.

● Testing: Familiarity with unit testing frameworks and methodologies for front-end development (e.g., Jest, React Testing Library).

● Build Tools &a Bundlers: Experience with modern build tools like Webpack, Babel, and bundling tools for optimizing the front-end codebase."

Good to have "Preferred Qualifications:

● Cloud Technologies: Experience deploying and maintaining applications on cloud platforms such as AWS, Azure, or GCP.

● CI/CD Pipelines: Familiarity with continuous integration and continuous deployment pipelines, with experience in tools such as Jenkins, CircleCI, or GitHub Actions.

● Mobile Development: Familiarity with mobile-first design principles and responsive web design (RWD), as well as experience building applications that work across desktop tablet, and mobile devices." Roles & Responsibilities "

● End-to-End Product Ownership: Take ownership of the development and evolution of core product features from conception through to launch, ensuring they meet both functional and non-functional requirements.

● Collaborative Design & Development: Partner with product managers, UX/UI designers, and back-end engineers to architect and implement scalable, user-centric, and highly performant ReactJS applications. ● User-Centric Development: Understand customer needs and translate them into effective, intuitive user experiences. Participate in user research, A/B testing, and iterative product improvement.

● ReactJS Development: Lead the design and development of complex web applications using ReactJS 16+ and ensure high performance and scalability across different browsers and platforms.

● State Management with Redux: Architect and implement Redux-based solutions to manage application state in large-scale, high-performance applications.

● Typescript Expertise: Utilize Typescript for type-safe, scalable, and maintainable front- end code, ensuring a seamless development experience.

● Backend Integration: Use NodeJS and ExpressJS to create efficient server-side functionality, integrate with RESTful APIs, and ensure smooth front-end to back-end communication.

● UI Design with Material UI: Create clean, user-friendly interfaces using Material UI components, ensuring an elegant and responsive design that meets user expectations.

● Code Quality: Write clean, reusable, and modular code following best practices. Continuously refactor and optimize code for performance improvements.

● Collaboration & Mentorship: Collaborate with product managers, designers, and back- end developers to deliver user-centric features. Mentor and guide junior developers in the team.

● Agile Development: Work in an Agile development environment, actively participating in sprint planning, standups, and retrospectives to ensure timely delivery of features.

● Performance Optimization: Identify performance bottlenecks in the application and implement solutions to improve load times, responsiveness, and overall user experience. ● Cross-browser Compatibility: Ensure the web application works seamlessly across all modern browsers and devices, using responsive design principles.

Position – Customer Service Executive (Chat/Email Process)

As a Customer Service Executive (Chat/Email), you will be responsible for providing excellent customer service and support. The ideal candidate will have strong communication skills, be able to work independently, and have a positive attitude. If you have a passion for helping others and providing exceptional customer service, we want to hear from you!

Customer Service Executive Duties:

· Respond promptly and professionally to customer inquiries received through email and chat platforms.

· Provide accurate information and support to customers, addressing their concerns and resolving any issues they may have.

· Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations.

· Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution.

· Demonstrate strong written communication skills, including proper grammar, punctuation, and attention to detail.

· Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers.

· Collaborate with internal teams to resolve customer issues and improve overall customer experience.

· Meet or exceed productivity and quality standards set for the role.

· Maintain customer data and records accurately in the designated systems. 

Candidate Qualifications & Skill Requirements 

· Candidate should ideally have 2 - 5 years of experience in the similar profile  

· Graduate (Any)

· Previous experience in customer service or a similar role is preferred.

· Strong written communication skills in English, including excellent grammar, punctuation, and spelling.

· Proficiency in typing with a high level of accuracy and speed.

· Ability to multi-task and effectively manage time in a fast-paced environment.

· Good problem-solving skills and the ability to think critically.

· Excellent interpersonal skills with a customer-centric approach.

· Proficiency in using computers and knowledge of email and chat platforms.

About us:

 We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and a committed communication company that wants its clients to always Expect the EXTRA from it.

Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Colive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi? 

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!

What .............................. Are you a FULL STACK developer?

Yeah man I am Have you developed FULL STACK websites? Yeah I have done a few of these Oooo Mannnnn these are very poor Let me tell you one thing we are going to create the best website of your life together like these:- https://www.unisoindia.com/ https://www.florestagoa.in/ https://www.myhealthymunch.com/ https://www.moshimoshi.in/ 

Are you up for it? I am sure you are. We will take care of the design and you take care of the dev Here is JAY Calling out for His VIRU. Sachin calling out for his Sehwag. Ranveer calling for out his Deepika. Moshi Moshi & (Lucky you) Ps:- You can be the lucky one(Real JD is mentioned below)

A FULL STACK Developer is responsible for the coding, design, and layout of a website according to a company's specifications. As the role takes into consideration user experience and function, a certain level of both graphic design and computer programming is necessary. Handling the development of the website. Handling the tech side of the business and coordinating with the client. Team Management. Website Development.

Languages - React.JS, Redux, MySQL, Java Script, Microservices, Node.JS, MySQL, Mongo DB AWS server-side.

Generates IT (information technology) sales and business, develops relationships with new clients, maintains advanced knowledge of our services, and establishes and meets sales goals. One of the most important responsibilities is helping organizations maximize profits.

• Generate new sales leads, negotiate client pricing, and forecast sales revenue

• Setting goals and developing plans for business and revenue growth

• Researching, planning, and implementing new target market initiatives

• Pursuing leads and moving them through the sales cycle

• Developing quotes and proposals for prospective clients

• Setting goals for the business development team and developing strategies to meet those goals

Should also have:

• Prior experience required working with international clients (US, UK, Middle East)
• Should be a pleasant personality to work with
• Fluent written and spoken English
• Should have 3 years plus of experience in a similar field.