
Role Overview
We are looking for a ServiceNow Architect with proven expertise in Customer Service Management (CSM), especially in the Pre-Sales and Post-Sales lifecycle modules. The Architect will lead the design and implementation of scalable ServiceNow architectures that streamline customer journeys—from lead capture and onboarding, to contract management, case resolution, and renewals. This role demands strong technical depth, architectural vision, and hands-on experience across multiple ServiceNow applications.
Key Responsibilities
Architecture & Design
• Lead the architecture and high-level design of ServiceNow CSM Pre-Sales and Post-Sales modules, including:
• Pre-Sales: Lead/Opportunity Management integration, Customer Onboarding, Entitlement Management.
• Post-Sales: Case Management, Knowledge Management, Contract/SLM, Field Service, Renewals.
• Design integrations with CRM (Salesforce, MS Dynamics) for seamless pre-sales to post-sales transitions.
• Ensure alignment of architecture with enterprise standards, scalability, and compliance.
Pre-Sales Enablement
• Collaborate with sales and solution teams to demonstrate CSM capabilities to clients.
• Translate business requirements into solution blueprints across the customer lifecycle.
• Develop prototypes, architecture diagrams, and effort estimates that cover both pre- and post-sales use cases.
Post-Sales Delivery
• Oversee implementations of ServiceNow CSM modules with focus on customer experience & service quality.
• Guide delivery teams on workflows, data models, integrations, and security design.
• Act as an escalation point for complex technical issues during post-sales delivery.
• Collaboration & Leadership
• Partner with client architects, technical leads, and internal cross-functional teams.
• Provide thought leadership in designing customer engagement workflows end-to-end.
• Mentor developers and junior architects, building a strong CSM capability within the team.
Qualifications
Technical Expertise
• Strong hands-on experience in ServiceNow CSM with specialization in Pre-Sales and Post-Sales lifecycle modules.
• Solid background in ServiceNow architecture, data modeling, Flow Designer, IntegrationHub, and REST/SOAP integrations.
• Experience with other SN modules (ITSM, ITOM, HRSD, FSM) is a plus.
• Certifications (preferred/must-have)
• ServiceNow Certified Technical Architect (CTA) or equivalent experience.
• Certified Implementation Specialist – CSM (CIS-CSM).
• ServiceNow CSA (System Administrator).
• Relevant micro-certifications (e.g., Customer Service Management, IntegrationHub, Application Portfolio Mgmt).

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Greetings for the day !!!
We are hiring "Technical Support L2 - Partner Engagement" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune/Bangalore !!!
Position: Technical Support L2
Qualifications: Any graduate/Diploma
Experience: 2+ yrs
Job Description
- Troubleshoot Microsoft Office Products (O365)
- Windows 10 desktop issues
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- Basic concepts of networking
- Ping
- DNS
- Web Browser Troubleshooting
- RingCentral Phone Systems
- Excellent Communication Skills
- Excellent Customer Service
- Outlook Troubleshooting.
- Third party application installation and troubleshooting (using reference guide)
Candidate needs to have exposure to interacting with International clients – eg US, UK, Australia, Canada etc, and excellent communication skills.
Shifts –Rotational – US/Night Shifts
(Candidate will be required to work in US/Night shifts, we will not be able to commit on shift timings, since shift timings will be dependent on the preferences of the client)
Location – Position can be based out of Pune, Mumbai or Bangalore – however interviews will happen at Mumbai location.
Notice period – Max 60 days
Interview Mode: Face to Face on 20th August 2022
Urgent Hiring !!!!!
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Interested candidates can share their Resume OR DM.
Reference are always welcome.
Thank You.
Job Description
• Minimum 3+ yrs of Experience in DevOps with AWS Platform
• Strong AWS knowledge and experience
• Experience in using CI/CD automation tools (Git, Jenkins, Configuration deployment tools ( Puppet/Chef/Ansible)
• Experience with IAC tools Terraform
• Excellent experience in operating a container orchestration cluster (Kubernetes, Docker)
• Significant experience with Linux operating system environments
• Experience with infrastructure scripting solutions such as Python/Shell scripting
• Must have experience in designing Infrastructure automation framework.
• Good experience in any of the Setting up Monitoring tools and Dashboards ( Grafana/kafka)
• Excellent problem-solving, Log Analysis and troubleshooting skills
• Experience in setting up centralized logging for system (EKS, EC2) and application
• Process-oriented with great documentation skills
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Responsibilities:
- Coordinate with the team to identify staffing needs. Managing end to end recruitment of staff.
- Develop and cultivate relationships with various levels of management, candidates and external recruiting sources.
- Completing joining formalities for the new recruits including trainees.
- Closing positions within a defined turn around time and as per requirements. Maintaining good offer to joining ratio.
- Communication of policies and practices to the employees for positive environment & addressing their needs & grievances through meetings, open house, new joint meetings, etc.
- Lead employer branding initiatives.
- Forecast quarterly and annual hiring needs by department.
- Ground level sensing of employee concerns/ behaviour, red flag and report observations to the seniors. Conducting Exit interviews.
- Ensure timely closure of Employee life cycle HR processes (e.g. Recruitment, Transfer, Leave Request, Performance Management, Progressions, Salary revisions etc).
Requirements :
- Must have experience in leadership hiring preferably for startups.
- Graduate or postgraduate (preferably in HR) with 6+ years experience in Talent Acquisition Manager or a Similar role
- Good knowledge and appreciation of HR processes, policies, and sub-systems
- Familiarity with social media, resume databases and professional networks.
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
- Excellent verbal and written communication skills.
- A keen understanding of the differences between various roles within organizations.
- Looking for an immediate joiner
-A responsible and passionate professional who has will power to drive the product goals and ensure the outcomes expected from the team.
- He / She should have a strong desire and eagerness to learn new and emerging technologies.
- Skills Required :
- Python/Node JS/Django Rest Framework,
- Database Structure
-Cloud-Ops - AWS / Azure
Roles & responsibilities :-
- Developer responsibilities include writing and testing code, debugging programs
- Design and implementation of REST API
- Build, release, and manage the configuration of all production systems
- Manage a continuous integration and deployment methodology for server-based technologies
- Identify customer problems and create functional prototypes offering a solution
If you are willing to take up challenges and contribute in developing world class products, - this is the place for you.
About FarmMobi :
A trusted enterprise software product company in AgTech space started with a mission to revolutionize the Global agriculture sector.
We operate on software as a service model (SASS) and cater to the needs of global customers in the field of Agriculture.
The idea is to use emerging technologies like Mobility, IOT, Drones, Satellite imagery, Blockchain etc. to digitally transform the agriculture landscape.
Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.
We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product.
Responsibilities:-
-Work with the team to develop world-class tools through practical development and collaboration with the open source Go community
-Interact with internal and external developers and communities
-Work with the toolchain team and other engineering teams as well as the community on senior-level feature contributions to Golang, related compiler bug fixes, efficiency improvements, and optimisations, and some light packaging work where needed
-Accept, analyze, and respond to bug reports against tools packages in your area of responsibility
-Plan and track development and periodically report progress to team management.
- Own the product development from scratch.
- Architect scalable, distributed and large-scale web and mobile solutions from scratch.
- Code for fresh development and to troubleshoot and resolve issues.
- Writing reusable, testable, and efficient code.
- Creating database schemas that represent and support business processes.
- Design and implementation of low-latency, high-availability, and performant applications.
- Able to learn & implement new technology/framework/library at God Speed.
- Customer-focused, react well to changes, work with teams and be able to multitask.
- Experience and knowledge of open-source tools and frameworks, broader cutting edge technologies around server side development.
Desired Candidate Profile:-
- 1+ years of experience in open source compiler or tools development
- 1+ years of experience with the Go language, runtime and tools
- Experience with or exposure to the Linux kernel is helpful
- Bachelor's degree or higher in computer science, computer engineering, or a technology-related discipline
The following requirements are a plus:
-Experience with C/C++ toolchains and debuggers
-Advanced knowledge of Go language, compiler, library, runtime, and debug internals
-Practical experience developing Go tools for enterprise use
-Direct experience with Go tools community participation
-Knowledge of and experience with system tools internals (e.g. compilers, debug formats)
-Proficiency in multiple programming languages, both dynamic(Javascript, Python, Ruby, etc.) and strongly typed object-oriented language.
-Implementing automated testing platforms and unit tests.
-Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
-Good communication and interpersonal skills
Rejolut - As a Career Differentiator
- We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.
- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.
- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.
- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.
Benefits :
> Health Insurance
> Work from Home
> Fast growth and more visibility into the company
> Experience to work on the latest technology
> Competitive Learning Environment with supportive co-workers
> Employee friendly HR Policies
> Paid leaves up to certain limits
> Competitive salaries & Bonuses
> Liberal working atmosphere
> Get mentored by the best in the industry
Schedule:
Day Shift/Flexible working hours
Monday to Friday
if you are Intersted for the same then Please share the details.










