Digital Marketing Internship

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

About the Client

Our client is a fast-growing holistic wellness platform that connects users with experienced experts in astrology, tarot, numerology, vastu, and other spiritual sciences. The platform focuses on providing personalized guidance to help individuals navigate challenges in career, relationships, health, finance, and personal growth. Guided by the philosophy of “Quality over Quantity,” every interaction aims to create real, positive change for users.

About the Role

We are looking for an experienced YouTube Expert / YouTube Channel Manager / Video Marketing Specialist to lead the growth and strategy of our YouTube presence. The ideal candidate will have a strong command of YouTube SEO, analytics, and audience engagement, along with the creativity to craft impactful video content that drives results.

Key Responsibilities

• Strategically grow YouTube subscribers, views, and watch time through data-driven content planning.
• Optimize video titles, descriptions, tags, and thumbnails to maximize YouTube SEO and visibility.
• Analyze performance metrics using YouTube Studio and Analytics, identifying trends and improvement opportunities.
• Manage overall channel operations including publishing, scheduling, and community interaction.
• Collaborate with content creators and marketing teams to deliver engaging, high-performing videos.
• Stay up to date with YouTube algorithm updates and best practices for continuous growth.
• Oversee community engagement by responding to comments, handling feedback, and fostering loyalty among viewers.

Requirements

• Minimum 5 years of professional experience managing and optimizing YouTube channels.
• Proven track record of growing subscribers, engagement, and viewership organically.
• Deep understanding of YouTube SEO, analytics tools, and audience behavior.
• Creative and analytical mindset — capable of turning insights into actionable strategies.
• Strong communication, storytelling, and project management skills.

Why Join Us

• Opportunity to build and scale a rapidly growing YouTube presence.
• Collaborative environment where creativity meets data-driven strategy.
• Be part of a team that’s making a meaningful impact through informative and inspiring video content.

Requirements:
-Experience in Technical Writing is Must.

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken (American English).

About Climate Connect Digital:

Our team is inspired to change the world by making energy greener, and more affordable. Established in 2011 in London, UK, and now headquartered in Gurgaon, India. From unassuming beginnings, we have become a leading energy-AI software player, at the vanguard of accelerating the global energy transition.

In 2020, we were acquired by ReNew Power, India’s largest renewables developer. Following ReNew’s NASDAQ listing in summer 2021, Climate Connect Digital has been newly formed as a fully independent subsidiary. With backing from ReNew for an ambitious and visionary new strategy, for rapid growth.

Our mission has technology at its core and involves unlocking value by leveraging information technology and AI/ML across the energy ecosystem. However, the world is still nascent in using such technologies in the energy sector to create massive value for all stakeholders.

How do you fit in: 

As we start into our first strong growth phase, we are looking for experienced TypeScript/JavaScript developers to lead our application development efforts.

With your test-driven and clean coding approach along with your creative power, you conceive, develop, and integrate new components and applications into our products with the highest quality.

Your mission is to keep an eye on our existing products: You analyze and improve our

components and fix bugs.

Working remotely: You are independent, reliable, disciplined and are sharp when it comes to documentation & working asynchronously.

Job responsibilities:

• You have a strong TypeScript/JavaScript engineering background. You had the opportunity worked on project from conception to delivery
• You care about producing high quality solution using good engineering principles and practices
• You want to take ownership, break down and tackle real problems while bringing value to real users
• You are a great team player and communicator, you prefer over-communication rather than under-communicate
• You are a passionate technologist with the discipline to create and finish projects. You have opinions about your favorite open source projects, or perhaps you have contributed to some or started one of your own

Job requirements:

• 5+ years of experience building clean, maintainable, and well-tested code
• Serverless experience with AWS lambda or GCP cloud functions
• Working experience with NodeJS & React or other TypeScript/JavaScript web development frameworks
• Working experience with MongoDB or Postgres, writing efficient queries, data modeling
• Previous experience collaborating on highly distributed teams
• Previous experience working within an Agile/Scrum environment

What’s in it for you:

• We offer competitive salaries based on prevailing market rates. In addition to your introductory package, you can expect to receive the following benefits:
• Flexible working hours and leave policy
• Learning and development opportunities
• Medical insurance/Term insurance, Gratuity benefits over and above the salaries
• Access to industry and domain thought leaders.
• At Climate Connect, you get a rare opportunity to join an established company at the early stages of a significant and well-backed global growth push.
• We are building a remote-first organisation ingrained in the team ethos. We understand its importance for the success of any next-generation technology company. The team includes passionate and self-driven people with unconventional backgrounds, and we’re seeking a similar spirit with the right potential.

What it’s ​like to work with us:

• You become part of a strong network and an accomplished legacy from leading technology and business schools worldwide when you join us. Such as the Indian Institute of Technology, Oxford University, University of Cambridge, University College London, and many more.

• We don’t believe in constrained traditional hierarchies and instead work in flexible teams with the freedom to achieve successful business outcomes. We want more people who can thrive in a fast-paced, collaborative environment. Our comprehensive support system comprises a global network of advisors and experts, providing unparalleled opportunities for learning and growth.

Kutumb is the first and largest communities platform for Bharat. We are growing at an exponential trajectory. More than 1 Crore users use Kutumb to connect with their community. We are backed by world-class VCs and angel investors. We are growing and looking for exceptional Infrastructure Engineers to join our Engineering team.

More on this here - https://kutumbapp.com/why-join-us.html">https://kutumbapp.com/why-join-us.html

We’re excited if you have:

• Recent experience designing and building unified observability platforms that enable companies to use the sometimes-overwhelming amount of available data (metrics, logs, and traces) to determine quickly if their application or service is operating as desired
• Expertise in deploying and using open-source observability tools in large-scale environments, including Prometheus, Grafana, ELK (ElasticSearch + Logstash + Kibana), Jaeger, Kiali, and/or Loki
• Familiarity with open standards like OpenTelemetry, OpenTracing, and OpenMetrics
• Familiarity with Kubernetes and Istio as the architecture on which the observability platform runs, and how they integrate and scale. Additionally, the ability to contribute improvements back to the joint platform for the benefit of all teams
• Demonstrated customer engagement and collaboration skills to curate custom dashboards and views, and identify and deploy new tools, to meet their requirements
• The drive and self-motivation to understand the intricate details of a complex infrastructure environment 
• Using CICD tools to automatically perform canary analysis and roll out changes after passing automated gates (think Argo & keptn)
• Hands-on experience working with AWS 
• Bonus points for knowledge of ETL pipelines and Big data architecture
• Great problem-solving skills & takes pride in your work
• Enjoys building scalable and resilient systems, with a focus on systems that are robust by design and suitably monitored
• Abstracting all of the above into as simple of an interface as possible (like Knative) so developers don't need to know about it unless they choose to open the escape hatch

What you’ll be doing:

• Design and build automation around the chosen tools to make onboarding new services easy for developers (dashboards, alerts, traces, etc)
• Demonstrate great communication skills in working with technical and non-technical audiences
• Contribute new open-source tools and/or improvements to existing open-source tools back to the CNCF ecosystem

Tools we use:

Kops, Argo, Prometheus/ Loki/ Grafana, Kubernetes, AWS, MySQL/ PostgreSQL, Apache Druid, Cassandra, Fluentd, Redis, OpenVPN, MongoDB, ELK

What we offer:

• High pace of learning
• Opportunity to build the product from scratch
• High autonomy and ownership
• A great and ambitious team to work with
• Opportunity to work on something that really matters
• Top of the class market salary and meaningful ESOP ownership

• gathering and analyzing user/business system requirements, Participate in design meetings and consult with clients to refine, test and debug programs to meet business.
• Develop, test and implement new software programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Clearly and regularly communicate with management and technical support colleagues
• Design and Applications, Web Sites, Data Communication Processes and User Interfaces
• Writing and implementing efficient code
• Determining operational practicality
• Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Working closely with other developers, UX designers, business and systems analysts
• Analyze user requirements , Make good technical decisions that provide solutions to business challenges
• achieve resolution to outstanding problems or issues
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Possess strong problem solving and decision making skills while using good judgment

• Min 1 year recent working experience in Business development domain
• Prior experience of bidding for web and mobile app projects on Upwork or similar platforms
• Understanding of client requirements and providing solutions
• Experience of handling international clients and leading project to conversions
• Candidate should have good communication skills both written and Oral
• Candidate should be a self-learner with strong desire to grow in an organization.
• Should have a professional sales approach with a zeal to generate business

• Place bids on online portals like Upwork, Freelancer, Guru etc. using company account
• Placing genuine and relevant data on bids as per the requirements specified by the client
• Managing accounts on these platforms and optimizing the company profile
• Generating leads from these portals and handling the communication with the client during pre-sales stage
• Providing estimates to clients and leading project towards closure
• Daily reporting to manager for work done and defining strategies