Business Analyst

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

Domain: Automation Testing – Selenium Job Purpose

 • Thought leadership - Consult with the client and setup/guides a team to strategize, design, implement and run automation solution supporting variety of applications

• Technical leadership - Identify, evaluate, recommend, and optimize current automated testing processes and tools

• Define and implement test automation strategy including roadmap, tools, framework, and approach across project teams

• Oversee technological delivery of the recommended automation solution roadmap across project teams

• setting up end to end QA processes across Requirement Analysis, Test Strategy/Design and Test reporting

• Participate in design and architectural reviews of proposed automation solutions across project teams

 • Designing & implementing enterprise-wide QA strategy for variety of clients including complex applications across multiple tech stacks (involving both functional and automation testing)

• Planning, estimating (should be aware of robust models and how to use them) and tracking team’s work

• Status reporting: Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status etc.

• Mentors/guides the team on technical knowhow

• Adhere to company project standards and guidelines Mandatory Skills & Experience

• 7-11 years of managing team experience and at least 4+ years of in-depth experience in establishing test automation frameworks, evaluating tools, and implementing continuous testing strategy

• Hands on framework development for a Green Field Project

• Strong hands-on experience in Java/JavaScript programming languages; java collection frameworks • Strong experience on QA Automation tools such as Selenium/Cucumber/Appium/SOAPUI etc.

• Strong exposure on UI or API automation, hands on Webservices/Microservices automation

 • Experience in CI/CD tools, such as Gitlab(preferable) / Jenkins

• Experience in Cloud tech preferably AWS

• Experience on Cloud Platforms such as Sauce Labs, Perfecto

• Functional tools like Selenium (mandate), Web driver IO, NightWatchJS, etc

• Should have basic knowledge of JMeter or any other equivalent Performance testing tool

• Sound Knowledge of methodologies and approaches such as Agile, BDD, DevOps etc.

• Industry experience on Financial Services is preferred.

About US Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value Additional Information

• Gender Neutral Policy

• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

• Generous parental leave and new parent transition program

• Flexible work arrangements • Employee Assistance Programs to help you in wellness and well being

We are looking to fill the role of AWS devops engineer . To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities:

• Engineer solutions using AWS services (Cloud Formation, EC2, Lambda, Route 53, ECS, EFS )
• Balance hardware, network, and software layers to arrive at a scalable and maintainable solution that meets requirements for uptime, performance, and functionality
• Monitor server applications and use tools and log files to troubleshoot and resolve problems
• Maintain 99.99% availability of the web and integration services
• Anticipate, identify, mitigate, and resolve issues relating to client facing infrastructure
• Monitor, analyse, and predict trends for system performance, capacity, efficiency, and reliability and recommend enhancements in order to better meet client SLAs and standards
• Research and recommend innovative and automated approaches for system administration and DevOps tasks
• Deploy and decommission client environments for multi and single tenant hosted applications following and updating as needed established processes and procedures
• Follow and develop CPA change control processes for modifications to systems and associated components

Practice configuration management, including maintenance of component inventory and related documentation per company policies and procedures.

Qualifications :

• Git/GitHub version control tools
• Linux and/or Windows Virtualisation (VMWare, Xen, KVM, Virtual Box )
• Cloud computing (AWS, Google App Engine, Rackspace Cloud)
• Application Servers, servlet containers and web servers (WebSphere, Tomcat)
• Bachelors / Masters Degree - 2+ years experience in software development
• Must have experience with AWS VPC networking and security

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in React

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

• You have experience with two or more development languages preferably Java or Python and React, etc 
• You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming
• Comfortability with Agile methods, such as Extreme Programming (XP), Scrum and/or Kanban
• Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker

• Collection creation, access method tuning, sharding implementation, index creation, and debugging query execution to obtain top database performance.
• Execute DB upgrades on time
• Configuration of MongoDB instances, Schema and MongoDB modelling
• Table design, index utilisation, design indexing strategies , query plan analysis and Optimise performance issues
• Comprehend and translate business requirements into technical specifications and build elegant, efficient, and scalable solutions based on specifications
• Implement appropriate indexes (B-Tree, Geospatial, Text) for performance improvement
• Implement Mongo Management Service for automating a variety of tasks, including backup/recovery and performance management
• Recommend and implement best practices for Rest API integration framework/model
• Develop MongoDB and API prototypes and proofs of concept
• Implement optimal backup and recovery and assist developers in detecting performance problems using MMS and Mongo Profiler
• Work closely with the development teams to implement new features and enhancements and the maintenance and support of existing applications in production
• Automate routine DB operations with scripting
• Configure, monitor, and deploy replica sets and upgrade databases through patches
• Keep clear documentation of the database setup and architecture and plan procedures for backup in case of a data loss
• Ensure that the databases achieve maximum performance and availability
• Create roles and users and set their permissions and mentor staff on MongoDB best practices
• Write procedures for backup and disaster recovery

Position: Lead Frontend Engineer

Location: Bangalore, IN (currently remote)

Employment: Full time

Who We Are?

EmptyCup is an interior design platform. Our goal is to make good interior design accessible. Learn more about us here: https://drive.google.com/file/d/1_PBkSaHLep-QsZzRWdKMI3amc-KFe99z/view">intro presentation

You can also checkout our https://emptycup.in/">website to know more about our product offering.

Job Description

• Use your passion and deep understanding of front-end technology to create high-impact and performant user experiences.
• Lead the most creative collaboration in a cross-functional team, having design, product, and frontend teams.
• Brainstorm features with product and design teams to influence decisions guided by the possibilities and limitations of the codebase as well as the current state of technology.
• Proactively perform code reviews and participate in architecture and design discussions.
• Adopt and ensure best practices while developing, testing, maintaining, and deploying code.

Requirements

An engineer passionate about front-end who can work on projects independently, collaborate across teams, and provide mentorship and guidance to others.

• Has an experience of 4-5 years in the work
• Experience with ReactJS (knowledge of internals is a plus)
• Well versed in HTML, CSS, and JavaScript, and in a variety of design patterns
• Experience with build tools like webpack, babel, etc.
• Understanding of core UI/UX concepts
• Hands on experience Rest API, Databases, Microservices, Architecture
• Understanding of front-end security and performance testing