Business Analyst

About MyOperator: 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Job Summary: 

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 
• Key Skills: 
• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Benefits:

• Competitive salary and benefits package. 
• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Job Description: Holiday Packages Sales Executive

Company: Aertrip.com

Location: Ghitorni, New Delhi

Experience Required: 3+ years in Holiday Packages Sales

About Us

Aertrip.com is a fast-growing travel technology company revolutionizing how people plan, book, and experience travel. We specialize in delivering seamless solutions for flights, hotels, and holiday packages. Our mission is to simplify travel and make it accessible and enjoyable for everyone.

Role Overview

We are looking for an experienced Holiday Packages Sales Executive who has proven expertise in selling domestic and international travel packages. The ideal candidate should have strong destination knowledge and sales acumen to drive customer satisfaction and revenue growth.

Key Responsibilities

• Handle inbound and outbound sales inquiries for domestic and international holiday packages.
• Design, customize, and sell travel itineraries/packages as per client requirements.
• Maintain in-depth knowledge of at least 5+ key destinations including Asia, USA, UK, Schengen Countries (Europe), Vietnam, Bali, Thailand, and Dubai.
• Achieve monthly sales targets through effective conversion and upselling.
• Build strong client relationships to generate repeat and referral business.
• Coordinate with vendors, hotels, DMCs, and airlines for best deals and smooth execution.
• Stay updated with travel trends, visa requirements, and seasonal offers.

Required Skills & Qualifications

• Minimum 3–5 years of experience in selling holiday packages (domestic & international).
• Strong destination knowledge of Asia, USA, UK, Schengen region, Vietnam, Bali, Thailand, and Dubai.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in itinerary building, costing, and preparing quotations.
• Hands-on experience with travel CRM/booking systems.
• Customer-focused mindset with a passion for travel.

What We Offer

• Competitive salary + attractive incentives.
• Opportunity to work with a leading travel tech company.
• Growth and career advancement in the travel industry.
• A collaborative and dynamic work environment.

WHO WE ARE:

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge,Hamilton Lane, Franklin T empleton, Motive Partners and a who’s who of the financial service industry.

We are creating engaging wealth experiences to better financial lives through AI and investment intelligence-powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and

planning divisions.

OUR VALUES: Go with your GUT

● Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos

aside to find our genius zones. With self-awareness and integrity we strive to be the best we can

possibly be. No excuses.

●Understanding through Listening and Speaking the Truth. We value transparency. We communicate

with radical candor, authenticity and precision to create a shared understanding. We challenge, but

once a decision is made, commit fully.

●I Win for T eamwin. We believe in staying within our genius zones to succeed and we take full

ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win

together.

Key responsibilities:

● Prototype Development: Build and validate prototypes by designing datasets and performing fine-tuning to demonstrate model feasibility and effectiveness.

● Model Fine-Tuning: Lead the fine-tuning process for large language models, leveraging both open-source solutions (e.g., LORA, LLAMA 2/3) and proprietary models like GPT 3.5/4.0 to address specific business needs.

● Retrieval-Augmented Generation (RAG): Design and optimize advanced RAG systems,implementing efficient methods for chunking, indexing, and managing complex document formats, such as PDFs.

● Agentic Workflows: Develop and apply agentic workflows to create advanced conversation agents tailored for various use cases.

● Prompt Engineering: Craft effective prompts to enhance the performance of large language models, such as GPT-4 and Cloud 3, ensuring solutions align with business objectives.

● Inference Frameworks: Utilize inference frameworks like VAM and advanced pipelines to improve scalability and streamline the deployment of machine learning models.

● ML Model Deployment: Lead the deployment and productionization of machine learning models, collaborating closely with software engineers to ensure seamless integration into products.

● Conversational Experiences: Work with cross-functional teams, including design and product, to craft engaging and personalized conversational AI experiences for end-users.

● Independent Execution: Demonstrate the ability to independently manage projects, deliver features, and achieve outcomes in a dynamic, fast-paced startup environment.

● Data Personalization: Leverage and analyze existing datasets to enhance model performance and create tailored user experiences, fine-tuning models to align with unique business cases.

● Startup Mindset: T ake initiative in setting up workflows, tools, and systems from scratch, showcasing flexibility and adaptability in a growing organization.

● Leadership and Collaboration: Act as a leader and independent contributor, effectively collaborating across diverse teams while managing evolving project priorities.

● Research and Innovation: Drive innovative research aligned with business goals, exploring advancements in Natural Language Understanding (NLU) and conversational AI applications.

● Knowledge Sharing: Publish and present groundbreaking research in top-tier journals and conferences, contributing to the broader scientific community and enhancing organizational credibility.

Requirements:

● 8+ years of experience

● Experience working with LLMs and Generative AI

● Experience building conversational bots

● Experience 2+ Years fine tuning models

● Experience using RAG base approaches

● Understanding of financial concepts and investing would be a big plus but not required

Job Profile

Job Summary:

We are looking for an expert in Amazon and Flipkart marketing with better understanding of campaign management with excellent analytical skills.

Position : AMS Specialist

Job role:

• Setting up and managing Amazon Ad campaigns, ad groups, ads, keywords, bids, and budgets for all assigned accounts on a weekly basis.

• Reporting to the clients and updating Account Managers on a weekly basis with updates, recommendations, and insights.

• Performing Keyword Research, Competitor Research, and Market Research for each assigned account.

• Provide complete and accurate data in the weekly reports.

• Having experience in the analysis of amazon business reports, search term reports, etc.

• Must have hands-on experience with third-party optimization tools

• Drive new ideas and processes to improve the performance of campaigns, including account structure, bidding, ad copy, and keyword development.

• Hands-on experience in Amazon and Flipkart marketing

• Understand client goals, create and execute strategies to exceed defined goals.

• Should able to handle good amount of budget for campaign

• Experience in A+ brand store

• Understand and stay current on industry trends as well as competitive analysis

• Have experience in managing the advertising spends for multiple accounts.

Working Days -Time

5 days working 10-6pm

Recruiter Instructions

Complete Address

Required Experience, Skills and Qualifications:

• Strong in-platform experience (Amazon Sponsored Product, Sponsored Brand/Video, Sponsored Display) in order to manage major clients range of PPC campaigns.

• Hands-on experience in AMS for brands. • Excellent analytical skills.

• Should have a proven track record of giving higher orders with lower Acos.

• Thorough knowledge of e-commerce platform, Amazon and Flipkart a must

Office Adress:Sohna Road, Gurgaon, Haryana (122018)

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

DESIRED SKILLS:

1. Android Development
2. Java / Kotlin
3. Javascript
4. UI / UX
5. Prototyping and Wireframing
6. Graphics and whiteboard application
7. Video-streaming and camera handling on Android
   
   
   

Job Description - Intelizest

Back End Engineer

• Work with other engineers to develop and test tools and applications used by team on daily basis
• Play a significant role in the ongoing evolution and refinement of current tools and applications
• Triage, troubleshoot, escalate and provide resolution to production issues.
• Reproduce, document and escalate product defects to the Engineering Team.
• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers.
• Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.
• Identify and escalate priority issues that need immediate attention.
• Collaborate with cross functional teams which requires strong presentation skills and attention to details
• BA/BS degree in Computer Science or related technical field or equivalent work experience. MS degree is preferred.
• 9+ years development experience in JAVA (using OO Design and Analysis, Design Patterns, etc.)
• High experience in Java 8 Required.
• 4+ years’ experience building highly scalable, distributed and reliable Restful Web Services using Spring, Jersey, etc.
• Should have knowledge on Cloud applications preferably on AWS.
• Knowledge on building Front end applications using JavaScript, AngularJS, HTML5, CSS3.
• Experience with relational DBs like MySQL and NoSQL Database like MongoDB, Solr/Lucene will be a plus.
• Experience with Tomcat, Jax-RS, REST, JPA, IntelliJ, Groovy, Hibernate is must.
• Experience with build technologies like Gradle, Jenkins will be a plus.  
• Experience with Test Driven Development using TestNG/Junit testing frameworks.
• Experience working with version control like GIT.
• Salary commensurate with experience.

About Mobiquity 

Founded in 2011, Mobiquity provides end-to-end omnichannel digital consulting services to trusted B2B  and B2C brands (HealthCare, Banking, IoT, Big Data, and cutting edge Web & Mobile Applications). With  over 750 employees spread across the USA, Europe, and India, 40 different nationalities combined; we  create compelling digital experiences to help our clients create the best human-centric products. Our  expertise includes Strategy, Design, Product Engineering, Analytics, and Cloud Services. Each day, 50  million users interact with our solutions. 

Our teams are inspired by technology but it doesn’t rule them. We love to learn, we are curious by nature  and committed to making a mark. Working at Mobiquity means that sometimes you’ll be working outside  your comfort zone, and you’ll work with smart people, possibly some that are even smarter than you. We  value people that judge their success by the success of the team and the happiness of customers. 

We’re also proud to be an Amazon Web Services (AWS) Premier Consulting Partner. 

Your responsibilities: 

• You will be working together with fellow junior and senior Frontend developers, helping to improve the group's skill level and exchanging new ideas.
• On a daily basis, you write JavaScript/Typescript/ES6/Angular/React and HTML5, CSS3 (SASS/LESS/Stylus)
• Closely collaborate with designers and the rest of the technical team (Backend, DevOps, QA) to make sure we’re all aligned.
• You will manage projects with open-source JavaScript and TypeScript libraries and frameworks (we're big on React and Angular), and explore new technologies (GraphQL, AppSync, Apollo). 
• Code reviews are, of course, a part of your responsibilities as well as providing high-quality work.

What it takes to excel in this role 

• Strong core JavaScript and TypeScript
• 5+ years of JavaScript development experience
• Minimum of 2 years of experience with either, Angular 5+ or React
• Experience with Webpack/Grunt/Gulp or other automated build tools
• Experience with Jasmine/Jest or other JavaScript testing frameworks and tools• Strong Experience with HTML, CSS, SASS/LESS/Stylus
• Experience with JSON, REST, Web Services
• Experience with working in an Agile environment
• Good communication(in English) and consultancy skills
• Affinity for working in a flexible, diverse and fast growing environment
• Proactive mindset focused on teamwork and continuous improvement - we want to grow together with you

Bonus 

• Experience with AWS
• Experience with React Native
• Experience with GraphQL, PWA, NodeJS
• Experience in a Fullstack position or in a lead position• Experience working in a consultancy company