Mechanical Design Engineer

Key Factors:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

∙

Good experience in 5+ SQL and NoSQL database development and optimization. 

∙Strong hands-on experience with Amazon Redshift, MySQL, MongoDB, and Flyway. 

∙In-depth understanding of data warehousing principles and performance tuning techniques. 

∙Strong hands-on experience in building complex aggregation pipelines in NoSQL databases such as MongoDB. 

∙Proficient in Python or Scala for data processing and automation. 

∙3+ years of experience working with AWS-managed database services. 

∙3+ years of experience with Power BI or similar BI/reporting platforms. 

Greetings From Softobiz Technologies!!

Softobiz Technologies is a leading organization among the IT organizations supplying its products along with the services in the form of Product development and Web-Application development.

We are looking for people who have experience in Python and react.js.

Location - Hyderabad

Years – 3+ Years

Primary Purpose:

The Senior Software Engineer role is responsible for ensuring continuous innovation and developing high-quality software aligned with user needs and business goals.  This role will work as an integral part of creative and motivated teams to ensure high-quality benchmarks are met for deliveries of innovative products for local and international markets. Working closely with other stakeholders requires the ability to design, develop, and implement creative solutions with Modern architecture and design patterns. . Thinking outside the box with the capability to learn upcoming technologies in the integration space, the role requires contributing proactively to business-aligned digital initiatives. A detailed understanding of modern SDLC frameworks is required, as is the ability to work in an Agile environment.

Job Responsibilities:

• Lead projects in your respective squad, guide and mentor the team as required. 
• Provide thought leadership in the architecture and design of Digital products. 
• Provide technical leadership, mentoring, and coaching of developers. 
• Contribute to the implementation and delivery of Digital products. 
• Promote and experiment with new technologies that will help improve the quality and delivery of Digital Products. 
• Perform software engineering tasks to ensure the highest levels of product quality are met. 
• Analyze system and production defects, including troubleshooting and root cause analysis. 
• Learn from industry specialists and apply best practices to match our customer needs further. 
• Keep up to date with technical trends, tools, and methodologies, and research as required.

Experience and Skills: 

• 3+ years of relevant experience; 
• Solid experience working in complex and innovative R&D development environments; 
• Experience working in Agile process and result-oriented culture; 
• Solid experience with multiple programming languages, including Python, JavaScript, Typescript, ReactJs/AngularJs/Vue.Js. 
• Demonstrable robust Architecture, design, development, and collaboration skills gained in developing software product solutions; 
• Hands-on experience with developing and implementing integrations; 
• Experience with developing enterprise grade complex software applications.

Technical Skills 

• Python frameworks Django/Flask/Fast API
• Solid OOP skill in PHP, with S.O.L.I.D principle in mind. 
• Experience in react.js
• Experience with test driven development. 
• Comfortable with GIT version control systems; 
• Normalized SQL database design, strong experience in MySQL 
• Knowledge of building and consuming REST API 
• Good to have experience with AWS Stack (Lambda, SQS, SNS, API Gateway, etc.)

Bonus Technical Skills: 

• Some knowledge or experience in Kubernetes is a bonus
• Experience with Microservices architecture 

About Softobiz 

Innovation begins with like-minded people aiming to transform the world together.

We invite you to join an organization that has been helping clients transform their businesses by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work.

At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneers in the latest technologies.

We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.

For more information about our solutions and organization, visit www.softobiz.com, 

Follow us on LinkedIn, Twitter, and Facebook for more updates.

RESPONSIBILITIES 

Building and implementing top-notch user interfaces using Javascript and the Angular framework 

Writing efficient Javascript code while also using HTML and CSS 

Develop all server-side logic, including data storage to optimize website performance 

Using the latest front-end technologies, creating adaptable interfaces for online applications 

Leading with product-analysis tasks and conducting performance tests 

Using sustainable coding patterns that can be easily enhanced and modified subsequently 

Perform complex product analysis as well as development duties that may include significant research and analysis 

Ensuring extensive and proper documentation of solution designs and implementation for easy onboarding of new teammates 

Effective collaboration with team members and stakeholders to deliver requirements 

Keeping up-to-date with industry trends and technology developments 

Providing tech support for clearing bottlenecks and and obstacles 

Identifying and troubleshooting issues with frontend code 

Execute automated testing platforms and system tests 

REQUIREMENTS 

Extensive knowledge, experience and understanding of JavaScript and Node.js 

Professional experience in full stack development using the NAP stack - Node.js, Angular, Postgres 

In depth understanding of cross-browser compatibility issues and ways to work around such issues 

Proficiency in browser rendering behavior and performance. 

Proficiency in Javascript, web stacks, libraries, and frameworks 

Proficient understanding of code versioning tools (Git) 

Good understanding of or working experience with IONIC framework is a major plus 

Understanding of data security concepts 

• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Moderate all user-generated content in line with the moderation policy for each community
• Create editorial calendars and syndication schedules
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

• BackEnd Technologies:

• Technical knowledge:

• It is important to adapt to changing requirements
• Have the ability to integrate external systems

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
•  

What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
•  

Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
•  

Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
•  

Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company

As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.

• Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Working on Docker images and maintaining Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Working on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
• Required Technical and Professional Expertise.
• Minimum 4-6 years of experience in IT industry.
• Expertise in implementing and managing Devops CI/CD pipeline.
• Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
• Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
• Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience with working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience and well versed with Jira tool is a plus.