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ServiceNow Business Analyst
ServiceNow Business Analyst

ServiceNow Business Analyst at Bean HR Consulting · Delhi, Gurugram, Noida, Ghaziabad, Faridabad · 7 - 14 years · Bootstrapped · Posted 17 Sep 2026

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ServiceNow Business Analyst

Abhishek Patel's profile picture
Posted by Abhishek Patel
7 - 14 yrs
Best in industry
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
Skills
ServiceNow
ITSM
Business Analysis
Backlog Refinement
SPM
Presales
ITOM
HRSD

 

Key Responsibilities –

  • Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows. 
  • Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency. 
  • Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT). 
  • Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users. 
  • Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance. 
  • Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics. 

 

Required Qualifications 

  • A degree in a relevant field like Computer Science or Information Technology.
  • Proven experience in implementing and configuring ServiceNow solutions.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Bean HR Consulting

Founded :
2014
Type :
Services
Size
Stage :
Bootstrapped

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

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