Business Analyst

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance 

Business Analyst – Job Description

1.    Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2.    Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3.    Support and assists with end user training and coordinates the implementation of these services for the Business.

4.    Based on Testing Feedback from Business Users, plan go live dates for the developments.

5.    Work with various user and support teams to manage technical/operational issues.

6.    Raise the bugs and CRs to tech team and track till closure.

7.    Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8.    Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9.    Ability to multitask and work in a high pressure environment.

10.  Excellent analytical, communication, presentation & interpersonal skills.

11.  Ability to resolve customer/business issues and run the application management activities.

12.  Willingness to go the extra mile to resolve customer/technical issues.

Role Overview 

The Business Analyst for the CCX Customer Success AI Acceleration workstream partners closely with Engineering, Product Management, and Program teams to translate customer success strategy and AIdriven use cases into clear, actionable requirements that enable scalable delivery. This role sits on the engineering side of the house, acting as a connective layer between business intent, technical execution, and AIenabled platform outcomes. 

The Business Analyst ensures that AI acceleration initiatives across the Customer Success Platform are well‑defined, appropriately prioritized, and traceable from business objectives through system design and delivery. This includes refining problem statements, documenting requirements, supporting backlog readiness, and helping teams move quickly without losing alignment or clarity. 

Requirements 

• Proven experience as a Business Analyst supporting engineering teams, preferably in enterprise, platform, or SaaS environments. 

• Strong ability to translate business needs, customer success objectives, and AI use cases into clear functional and non‑functional requirements. 

• Experience working on AI‑enabled or data‑driven products, including concepts such as automation, recommendations, agentic workflows, or insights powered by analytics. 

• Ability to partner effectively with Engineers, Product Managers, Technical Program Managers, and UX to support backlog refinement and delivery planning. 

• Experience creating and maintaining artifacts such as user stories, acceptance criteria, process flows, data mappings, and dependency documentation. 

• Comfort operating in fast‑paced, iterative delivery environments, supporting AI acceleration efforts where requirements evolve quickly. 

• Strong analytical skills with the ability to identify gaps, risks, dependencies, and edge cases early in the development lifecycle. 

• Clear written and verbal communication skills, with the ability to align technical and non‑technical stakeholders. 

• Familiarity with ServiceNow‑style enterprise platforms, customer success workflows, or complex system integrations is a strong plus. 

• Bachelor’s degree in Business, Information Systems, Engineering, or a related field—or equivalent professional experience. 

Experience – Minimum 2 to 3 years of experience in travel domestic & International holiday package sales.

Business Analyst – Job Description

1. Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2. Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3. Support and assists with end user training and coordinates the implementation of these services for the Business.

4. Based on Testing Feedback from Business Users, plan go live dates for the developments.

5. Work with various user and support teams to manage technical/operational issues.

6. Raise the bugs and CRs to tech team and track till closure.

7. Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8. Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9. Ability to multitask and work in a high pressure environment.

10. Excellent analytical, communication, presentation & interpersonal skills.

11. Ability to resolve customer/business issues and run the application management activities.

12. Willingness to go the extra mile to resolve customer/technical issues."

Job Title: Technical Business Analyst| B2B

Work Location: Work from Home

Job Type: Full-time

Experience: 1+ year

Company Location : Work from Home

Website : https://www.mayuraconsultancy.com/careers/mcs-business-systems-analyst-opening?r=jlp

Skills:

• Proficiency in business analysis tools (e.g., Microsoft Excel) and documentation tools (e.g., JIRA, Confluence).
• Strong understanding of business processes and requirement gathering
• Excellent communication and stakeholder management skills.
• Experience with Agile methodologies is a plus.

About Us:

Mayura Consultancy Services (MCS) is a leading software consultancy and development company, serving a customer base in more than 25 countries. Specializing in digital transformation, MCS offers a comprehensive range of innovative solutions tailored to diverse business needs. Our offerings include custom software development, e-Commerce development, mobile and web applications, cloud integration, and enterprise resource planning (ERP) systems that enhance efficiency and streamline operations.

Job Overview

We are seeking a skilled and motivated Business Analyst to join our dynamic team. The Business Analyst will be responsible for gathering, analyzing, and documenting business requirements, and working closely with cross-functional teams to ensure that business needs are met. This role will play a key part in improving business processes, optimizing systems, and ensuring the successful delivery of projects.

What You Will Be Doing:

• Requirement Gathering & Documentation: Work with stakeholders to gather and document business requirements through interviews, workshops, and research. Develop detailed specifications and use cases.
• Process Analysis & Optimization: Analyze current business processes and workflows to identify areas for improvement. Propose solutions and strategies to enhance business performance.
• Data Analysis & Reporting: Conduct data analysis to support decision-making and provide insights into business performance. Create dashboards and reports for business stakeholders.
• Collaboration with Teams: Work closely with product managers, developers, and other business units to ensure seamless implementation of business requirements.
• Project Management Support: Assist in project management activities, including tracking progress, managing timelines, and ensuring project goals are met.
• Stakeholder Management: Communicate effectively with stakeholders at all levels to ensure expectations are aligned, and business needs are understood and delivered.

Benefits of Working with MCS:

• Work From Home: Enjoy the flexibility of working entirely from the comfort of your home, achieving a better work-life balance while contributing to impactful research initiatives.
• Direct Collaboration with Founders: Collaborate directly with MCS's founding team, gaining valuable insights and mentorship while contributing to the company's growth.
• Access to Premium Tools: Utilize the latest research tools and software to enhance your work efficiency and effectiveness.
• Recognition and Growth Opportunities: Potential for career advancement based on performance, with opportunities to take on more responsibilities and grow within the company.
• Comprehensive Benefits: Enjoy insurance coverage, paid leaves, and additional perks that support your well-being and work-life balance.

Ready to start your journey as a Business Analyst? Apply Now!

Apply : Please apply using the URL below Once you complete the application form, we will review your profile and get back to you.

Website:

https://www.mayuraconsultancy.com/careers/mcs-business-systems-analyst-opening?r=jlp

Role Overview

Senior Business Analyst responsible for

bridging business and technical teams, owning requirements and delivery

outcomes, and operating independently with minimal supervision. The role

requires flexibility to support Product Owner or Project Manager responsibilities

when needed and the ability to work effectively across different domains and

business contexts.

Key Responsibilities

Lead requirement discovery

through workshops, interviews, and analysis.

Translate business needs into

clear specifications, features, and acceptance criteria suited to AI-assisted

delivery, while using epics and user stories when that level of detail is

required.

Own and continuously refine the

product backlog in collaboration with Product Owners and delivery teams.

Support iterative delivery

using Agile practices, including Scrum and Kanban, with continuous refinement,

build, validation, and deployment.

Analyze current and

target-state processes, identify gaps, and recommend practical improvements.

Manage stakeholder

communication and alignment across business, product, engineering, and quality

assurance teams.

Define test scenarios, support

User Acceptance Testing (UAT), and maintain traceability from business

requirements through delivery.

Work closely with development

and QA teams to clarify requirements and ensure that delivered solutions meet

the intended business outcome.

Must-Have Skills and Experience

8-10 years of experience in

business analysis within software or IT delivery environments.

Strong experience in

requirements discovery, analysis, and documentation.

Ability to define

specifications and features with clear, testable acceptance criteria.

Experience working with epics,

user stories, use cases, and product backlogs.

Strong stakeholder management,

facilitation, communication, and presentation skills.

Hands-on experience with Agile

delivery, including Scrum and Kanban.

Experience with API

integrations or API-driven applications.

Prompt engineering skills to

effectively use AI tools for discovery, documentation, analysis, and

collaboration.

Experience planning and

supporting test scenarios and UAT.

Strong analytical,

problem-solving, and process-improvement skills.

Good to Have

Working knowledge of SQL for

data validation and analysis.

Experience with analytics or

business intelligence tools such as Power BI or Tableau.

Familiarity with cloud

platforms such as Microsoft Azure, AWS, or Google Cloud.

Experience evaluating

AI-enabled features or collaborating with AI, data, product, and engineering

teams.

Exposure to process modelling

techniques such as BPMN.

Education

Bachelor's degree in

Engineering, Computer Science, or a related field, or equivalent

qualification.

Preferred Certifications

Certified ScrumMaster (CSM) or

an equivalent Scrum certification.

Certified Business Analysis

Professional (CBAP), Certification of Capability in Business Analysis (CCBA),

or PMI Professional in Business Analysis (PMI-PBA).

Working Style and Mindset

Operates with strong ownership

and independence, driving outcomes with minimal supervision.

Brings a consulting and product

mindset and focuses on solving business problems rather than only documenting

requests.

Can flex into Product Owner or

Project Manager responsibilities when needed.

Adapts quickly across domains,

stakeholders, and delivery contexts.

Demonstrates a practical, proactive, and

delivery-focused approach.

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Requirements:

• 3-5 years of experience 
• Capable of independently conducting various aspects of business analysis, including requirements gathering, process analysis, and documentation. 
• Proactive in identifying and prioritizing issues within their domain and taking the initiative to work with the team to resolve them.
• Strong background in accounting and/or financial controlling 
• Demonstrates a high level of skill and independence
• Understands the full business analysis lifecycle and is proficient in handling various business problems and custom cases.
• Good knowledge of English
• Experience in accounting and business analysis in the IT industry is highly desirable 
• Working knowledge of software development concepts, technologies, practices, and principles, and the ability to use them in different situations independently
• Good understanding of the software development lifecycle

Duties and responsibilities:

• Works closely with the development team and other stakeholders to investigate model business functions, business processes, information flows, and data structures
• Investigate operational issues, problems, and new opportunities; seek effective business solutions through improvements in aspects of business areas or systems of interest
• Assists in the analysis of underlying issues and their root causes, and identifies available options
• Communicates with clients and other stakeholders and assists in presenting issues and solutions both verbally and in writing
• Specifies data, data objects, and information flows that align with the needs of the business
• Produces business analysis deliverables using relevant documentation styles in line with company standards
• Facilitates stakeholder meetings and workshops, and presents findings and actions both verbally and in writing to the business
• Able to translate business requirements into a structured form
• Able to create structure within projects and project teams following Agile principles
• Understands the domain (Insurance Industry) and how it functions, after spending 6M in the company
• Understands the entire Policy Lifecycle, after spending 6M in the company
• Experience in using tools like Jira, Confluence, LucidChart, or other software for requirements management, documentation, and process modeling
• Experience with Agile frameworks
• Experience with testing methodologies, test planning, and quality assurance processes to ensure reliable and robust systems

Role Overview

This hybrid role combines business analysis and project management. The successful candidate will work closely with the business to produce requirement documentation, product specifications, and other deliverables that follow program standards. The role also works with other IT functions on quality control, training, UAT, early life support, and third-line support in BAU.

Knowledge, Skills and Abilities

Combines business analysis and project management skills. Candidates from a pure project management background will not be considered.

Project management

Able to take ownership of the project lifecycle (initiation, planning, execution, monitoring, and closure) without close oversight.

Takes initiative: able to hit the ground running and get things moving without waiting to be tasked.

Business analysis

Proven ability to act as a bridge between the business and development teams in other offices, translating business concepts into implementable requirements.

Demonstrable ability to drive business process change, challenge current business practices, and work with key business stakeholders.

Produces requirement documentation, product specifications, and other documents to program standards.

Work Experience

Minimum of 5 years of relevant experience. Ideally from the financial or commodity industry, with market risk and ETRM experience.

Stable career history

Education

Degree level or above, preferably in Computer Science or another hard science or engineering discipline.

Business Analyst Manager

Location: Mumbai 

Experience: 5-10 Years 

Role and Responsibilities: 

1. Manage and provide efficient administration support to internal stakeholders regarding all aspects of applications. 

2. Be hands-on with the user of the application and gather sufficient knowledge to support the users in resolving day-to-day issues. 

3. Work closely with the business teams in gathering requirements and getting them implemented in the system. 

4. Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards. 

5. Ability to multitask and work in a high-pressure environment 

6. Excellent analytical, communication, and presentation skills 

7. Excellent interpersonal skills 

8. Ownership of the application 

9. Ability to resolve customer/business issues 

10. Ability to manage vendor performance 

11. Work with various support teams to manage technical/operational issues 

12. Willingness to go the extra mile to resolve customer/technical issues 

13. Testing and monitoring websites and web applications on multiple desktops, laptops, and mobile devices within the time limit. 

14. Fix UI Bugs 

15. Coordinate with the development team to identify, document, and resolve software issues. 

16. To execute all test phrases during system, integration, and functional testing, including component, regression, user acceptance, performance, ad hoc, and stress testing, etc. 

17. Gather the client requirements, prepare analysis and design documents, conduct a feasibility study, and provide a technical solution to service/change requests. 

18. Manage client issues, queries, and appreciations instantly and efficiently. 

19. Contribute ideas towards future website developments 

20. Perform quality assurance testing on web-based applications and mainframe requirements gathering, development, requirement analysis and documentation, requirement communication, requirement management, and testing. 

21. Designing and developing functional test cases, impact analysis, system integration testing, and regression testing. 

22. Conducting UAT and documentation of test cases 

23. To develop and test various applications 

24. To coordinate with the development team to identify different issues 

25. To execute all test phrases during system, integration, and functional testing 

26. To manage client issues, queries, and appreciation. 

Key Responsibilities –

• Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows. 
• Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency. 
• Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT). 
• Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users. 
• Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance. 
• Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics. 

Required Qualifications 

• A degree in a relevant field like Computer Science or Information Technology.
• Proven experience in implementing and configuring ServiceNow solutions.