ServiceNow Developer- SPM

Senior Developer - CSM/SPM

Work Location: Gurgaon

Experience: 5–8 Years (Mid to Senior Level)

Job Description

We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in SPM (Strategic Portfolio Management) or Customer Service Management (CSM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow CSM solution aligned with client needs.

Key Responsibilities

Must Have:

1. Develop and implement solutions on the ServiceNow platform, specifically within SPM/CSM module.
2. Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other scripting tools.
3. Write server-side and client-side scripts for CSM applications and enhancements.
4. Design and build integrations with third-party systems using REST and SOAP APIs including transforming data and building inbound/outbound interfaces.
5. Collaborate with stakeholders to gather requirements and translate them into technical solutions.
6. Conduct code reviews, troubleshooting issues, and implement best practices for secure and scalable development.
7. Proficiency in building automation using Flow Designer and Integration Hub.

Key Responsibilities –

• Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows. 
• Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency. 
• Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT). 
• Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users. 
• Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance. 
• Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics. 

Required Qualifications 

• A degree in a relevant field like Computer Science or Information Technology.
• Proven experience in implementing and configuring ServiceNow solutions.

• 5+ years of ServiceNow development or implementation experience, including at least 3 years focused on ServiceNow TPRM.
• Bachelor's degree from an accredited college or university, or equivalent relevant professional experience.
• Strong hands-on knowledge of ServiceNow TPRM and relevant platform capabilities, including Flow Designer, UI Builder, business rules, notifications, UI pages, UI macros, formatters, database views, reporting, dashboards, and role-based security.

ServiceNow Developer / Consultant / Lead Developer

Experience: 5.5–17 Years

Job Location: Pan India

Work Model: Hybrid – 2 Days Work from Office

The role is focused on hands-on ServiceNow development, scripting, integrations, and platform engineering. We’re open to candidates with strong experience in any ServiceNow module, including ITSM, ITOM, CMDB, SecOps, GRC, CSM, HRSD, ITAM, Service Portal, ATF, UI Builder, or Now Assist.

Key requirements:

• Strong hands-on ServiceNow Development experience
• Very strong ServiceNow Scripting / JavaScript
• Strong experience with Inbound & Outbound Integrations
• Hands-on experience with REST APIs and JSON
• Good understanding of the ServiceNow Full Platform
• Strong experience in at least one ServiceNow module
• Developer / Lead Developer profiles only —**** Architect profiles are not being considered.

Position: Service Now Developer( Third party risk Management TPRM/GRC)

Experience: 5 to 9 Years

Location: Gurugram

Work Mode: Hybrid( 2-3 Days)

Notice Period: Serving/Immediate (November Joiners)

Job Description – ServiceNow Developer (TPRM)

We are seeking an experienced ServiceNow Developer with strong TPRM (Third-Party Risk Management) experience to design, develop, enhance and support ServiceNow solutions.

The candidate will be responsible for developing and supporting TPRM-related workflows and the TCRM Challenge Tracker scoped application, along with ITSM processes and enterprise integrations.

Key Responsibilities:

• Develop, configure and enhance ServiceNow TPRM workflows covering third-party assessments, due diligence, risk reviews, approvals and closure activities.
• Support and enhance the TCRM Challenge Tracker scoped application.
• Develop ServiceNow components including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and Flow Designer workflows.
• Build and support REST/SOAP integrations and enterprise system interfaces.
• Configure ACLs, roles, groups and security controls to ensure platform compliance.
• Troubleshoot issues, perform root cause analysis and provide production support.
• Collaborate with business stakeholders, architects, BSAs and testing teams to deliver scalable solutions.
• Support agile delivery, testing, deployments and technical documentation.

Required Skills:

• 4–8 years of hands-on ServiceNow development and administration experience.
• Strong JavaScript and ServiceNow scripting skills.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, Flow Designer, Workflows, ACLs and Service Catalog.
• Strong understanding and experience of TPRM processes and workflows.
• Experience with REST/SOAP integrations, JSON and XML.
• Knowledge of ITSM, ITIL, Agile/Scrum and ServiceNow platform architecture.
• Strong troubleshooting, communication and stakeholder management skills.

Preferred Skills:

• ServiceNow CSA/CAD certification.
• Experience with ServiceNow GRC/IRM, TPRM and custom scoped applications.
• Experience supporting TCRM Challenge Tracker or similar risk management applications.

L2 Production Support, Event Management, Incident Management, ServiceNow, and monitoring tools such as Splunk, AppDynamics, and ThousandEyes for application monitoring, troubleshooting, and issue resolution.

• 5+ years hands-on ServiceNow development experience, with demonstrable delivery on client-facing implementation projects
• 2+ years working directly in ServiceNow GRC/IRM, specifically Policy and Compliance Management and/or Risk Management. Candidates whose GRC exposure is limited to a single mod
• Demonstrated experience with Flow Designer, business rules, client scripts, UI Actions, UI Policies, and script includes
• Experience configuring notifications and inbound email actions, including email-actionable approvals
• Experience with ACL configuration and understanding of role-based access design
• Experience with SLA definitions and task-based SLA behavior
• Experience with Service Catalog record producers and Employee Center / Service Portal configuration
• Proficiency with update set management and promotion across development, test, and production instances
• ServiceNow Certified System Administrator (CSA) required CIS Advanced Risk preferred 

Job Title: Senior Fullstack Engineer – ServiceNow

Company: Cloud Sara Technologies Pvt. Ltd.

Experience: 8–12 Years

Location: Bangalore, Hyderabad, Chennai, Mumbai, Ahmedabad

Work Mode: Hybrid – 2 days work from office mandatory

Employment Type: Contract – 6 Months

Notice Period: Immediate Joiners Only

Shift: 1:00 PM – 11:00 PM IST

Interview Process: L1 in-person interview is mandatory

Job Description

We are looking for an experienced Senior Fullstack Engineer with strong hands-on ServiceNow development expertise, QA automation capabilities, and general full-stack development skills.

The candidate will handle ServiceNow integration defects, production troubleshooting, automated testing, release management, and internal application maintenance.

Key Responsibilities

• Handle L2 support tickets, escalations, and ServiceNow integration issues.
• Resolve L3 defects involving ServiceNow ITSM/CMDB, Flow Designer, Scripted REST APIs, Business Rules, GlideRecord, and server-side scripting.
• Perform root-cause analysis for production incidents and integration issues.
• Review code and contribute to full-stack development and maintenance.
• Develop and maintain automated tests using Python and Playwright.
• Validate APIs using Postman and data using SQL.
• Manage test cases in Qase and integrate automated tests into CI/CD pipelines.
• Maintain release documentation, Update Sets, XML exports, and release processes.
• Support customer technical escalations and distributed-system debugging.
• Use AI-assisted development and QA tools to improve productivity.

Mandatory Skills

• 6+ years of hands-on ServiceNow development experience.
• ServiceNow ITSM, CMDB, Flow Designer, Scripted REST APIs, Business Rules, GlideRecord, and server-side scripting.
• OAuth2-based integrations and troubleshooting across systems.
• Python and Playwright test automation.
• API testing using Postman and SQL validation.
• React, TypeScript, and API-driven backend development.
• GitHub, CI/CD, and ServiceNow deployment tools.
• Experience with AI-assisted QA tools such as Claude or Codex.

Preferred Skills

• ServiceNow CSA or CIS certifications.
• GitHub Actions and release management experience.
• Semantic versioning and changelog management.
• Customer-facing production support and on-call experience.

Important Conditions

• Immediate joiners only.
• Hybrid work with 2 days in office mandatory.
• Must be available for the 1 PM–11 PM IST shift.
• Must attend the L1 interview in person.
• Six-month contract engagement.

Implementation & Configuration:

• Configure and customize the ServiceNow GRC modules, including Policy and Compliance Management, Risk Management, and Audit Management.

• Develop and manage GRC workflows, including automated processes for risk assessments, policy management, and audit management.

System Administration:

• Administer and maintain the ServiceNow GRC platform, ensuring it operates smoothly and effectively.

• Perform regular system updates, patches, and upgrades as needed.

Integration & Optimization:

• Integrate ServiceNow GRC with other ServiceNow modules (e.g., ITSM, ITOM) and third-party systems to enhance data flow and operational efficiency.

• Optimize the use of ServiceNow GRC to improve risk management processes and compliance tracking.

User Support & Training:

• Provide support to end-users, addressing issues, and answering queries related to ServiceNow GRC.

• Develop and deliver training materials and sessions to ensure users are proficient in utilizing the GRC platform.

Reporting & Analytics:

• Create and manage reports and dashboards to provide insights into GRC activities and performance.

• Analyse data to identify trends, potential risks, and areas for improvement.

• Ensure that the ServiceNow GRC application adheres to industry standards and best practices for governance, risk management, and compliance.

• Stay up-to-date with changes in regulations and compliance requirements that may impact the GRC processes.

To proceed further with your candidature, kindly fill out your details using the following application link:

https://forms.office.com/r/BHLcNbgtzJ

Service Owner / Delivery Manager – Salesforce

Experience: 11–17 Years

Location: Chennai / Indore

Work Mode: Hybrid

Job Overview

We are looking for an experienced Service Owner / Delivery Manager to manage end-to-end Salesforce service operations across multiple Salesforce orgs. The ideal candidate will be responsible for SLA governance, production support, team capacity planning, service improvements, audit and compliance, and security management.

Key Responsibilities

• Manage end-to-end service ownership across multiple Salesforce orgs.
• Monitor production tickets and ensure compliance with SLAs and IT service governance standards.
• Manage support team capacity, ticket volumes, leave planning, and resource availability.
• Review support tickets for completeness and compliance with established guidelines.
• Identify service improvement opportunities and cost optimization initiatives.
• Monitor Salesforce releases and assess their potential impact on production environments.
• Maintain service documentation and lead monthly service review meetings covering org health and service performance.
• Conduct User Access Reviews every six months.
• Ensure compliance with IT change management processes, audit requirements, and security guidelines.
• Prepare and review security documentation, including Authorization Concepts and Logging Concepts.
• Coordinate end-to-end security activities, including SAST and Fortify scans.
• Participate in sprint planning and identify opportunities for second-level support teams to assist development teams.
• Lead discussions on backup and archiving strategies, security tools, and related proof-of-concept assessments.
• Support ITS Project Managers with service planning and operational capacity updates.

Required Skills & Expertise

• Strong experience in Salesforce service ownership and service delivery management.
• Experience managing production support, incident management, ticketing systems, and SLA governance.
• Knowledge of ITSM processes, change management, audit, and compliance.
• Experience with user access reviews, security assessments, SAST, and Fortify.
• Strong stakeholder management, communication, coordination, and problem-solving skills.
• Experience in capacity planning, service reporting, and continuous improvement.
• Familiarity with Salesforce releases, production environments, backup, and archiving practices.