You will work on:
You will be working on our client’s massive scale Infrastructure and CloudOps requirements. You will be directly working on the customer's cloud environment and managing their product infra life cycle.
What you will do (Responsibilities):
Understand how the product works and how it is used by the customers
Day-to-day operational support of product infrastructure on all three major public cloud services
Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills
Create and manage processes for the secure operation of customer cloud environments
System (Windows, Linux, and SQL Databases) and Network administrations
Use incident management tools used in incident analysis and troubleshooting. Identify, escalate, and communicate issues in a timely manner.
Contribute to building a knowledge base centered on known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents.
Build hosting environments for clients all over the world
Collaborate with product managers and engineers to ensure that critical and time-sensitive projects run smoothly and achieve the business outcome
On-call responsibilities to respond to emergency situations and scheduled maintenance
Contribute to and maintain documentation for systems, processes, procedures, and infrastructure configuration.
What you bring (Skills):
Minimum 2 years of relevant experience in cloudops (mainly into MS Azure), infrastructure management, and support
Strong Windows Systems, SQL Database, and Network administration skills
Strong understanding of cloud applications, concepts, and the storage, compute, and networking components
Readiness to work in 24x7 rotational shift model
Scripting in PowerShell, Linux shell, Python or C#
Proactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing results
Excellent customer service and people skills. Excellent analytical, written, and oral communication and relationship building skills
Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customer’s problem
Great if you know (Skills):
AzureOps:
Comfortable using TFS (Team Foundation Server) and Azure DevOps workflows
Comfortable with Visual Studio and SQL Server Data Tools
Exposure to deployment using Azure cloud console and ARM templates
Experience in handling Azure AD & RBAC related activities will be a plus
Comfortable with basic DevOps concepts like CI/CD, and Infra-automation
Advantage Cognologix:
A higher degree of autonomy, startup culture & small teams
Opportunities to become an expert in emerging technologies
Remote working options for the right maturity level
Competitive salary & family benefits
Performance-based career advancement
About Cognologix:
Cognologix helps companies disrupt by reimagining their business models and innovate like a Startup. We are at the forefront of digital disruption and take a business-first approach to help meet our client’s strategic goals.
We are DevOps focused organization helping our clients focus on their core product activities by handling all aspects of their infrastructure, integration and delivery.
Benefits Working With Us:
- Health & Wellbeing
- Learn & Grow
- Evangelize
- Celebrate Achievements
- Financial Wellbeing
- Medical and Accidental cover.
- Flexible Working Hours.
- Sports Club & much more.