Service Now HRSD Role

We are seeking a Patient support service - Voice to handle customer queries and provide assistance related to healthcare services. The role requires effective communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls related to healthcare services.
• Service customers seeking support with their monthly healthy benefit package.
• This monthly benefit can be used in pharmacies and is present on a card to be used for over-the-counter medications such as cold/flu and nutritional supplements.
• Customers will seek help with replacement cards, balance checks, and contact information updates.
• Successful associates can distinguish varying levels of customer complexity & communicate effectively.
• Ensure compliance with HIPAA and other healthcare regulations.
• Resolve customer queries efficiently while maintaining professionalism.
• Maintain records of patient interactions and escalate complex cases when needed.
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Required Skills:

• Strong verbal and written communication skills.
• Ability to handle customer inquiries with empathy and professionalism.
• Basic knowledge of healthcare processes and medical terminologies (preferred).
• Problem-solving and multitasking abilities.
• Cognitive and Behavioral Assessment: Traitify – Medium or High
• Language Proficiency: Emmersion – B1 CEFR score
• Typing Test: 25 WPM at 95% accuracy
• Familiarity with CRM software or call center tools (a plus).

Educational Qualification:

• Bachelor’s degree in any field.

Ducom Instruments now have openings for the position of Project Engineer-Level-3. The candidate’s responsibilities include the completeness of engineering projects by organizing and controlling project elements to meet the target deadline.

Job Code: Project Engineer-Level-3

Engineer-Level-3 is required for pre-testing of customized products, suggesting improvements in design, verifying all parameters are met according to technical specifications and developing new projects. Assist the R & D department in developing new products. 

Job description:

• Participate in kick-off meetings for customized projects to finalize technical specifications sheets.
• Interact with customer design during the finalization of the technical specification sheet with the customer. 
• Develop new or modified designs for customized projects.
• Participate in FMEA techniques during the design stage.
• Validate customized projects according to the technical specifications.
• Record, and create reports, graphs, and calculations for test results.
• Determine the failures to meet technical specifications and interact with departments to overcome them. 
•  Suggest modifications, if required for projects to design department
• Interact with design, marketing, and customer for any changes required on the technical specifications sheet.
• Interact with the purchasing department for unsatisfactory performance of BOM (Bill of Materials)
• Interact with the quality department for deviations noticed on manufactured components.
• After ensuring the satisfactory performance of the instrument, prepare a test report and obtain the concurrence of final testing. 
• Introduce value engineering techniques to reduce cost of components. 
• Monitor all departmental projects and test results. 
• Assist R&D department in developing new products.  
• Travel to customer sites for installation and commissioning of instruments, attend troubleshooting and prove out test results as and when required.
• Assembly of components, integration and testing.
• Any other responsibilities are assigned when required.

Requirement:

• BE in Mechatronics/Robotics/Electronics & Instrumentation/Electrical & Electronics
• Minimum 2-3 years of experience in product testing
• Familiar with OEM design procedures and system
• Teamworking and multitasking skills and Good written and verbal communication skills

Brief on Amplior:-

• We are a Global B2B Tech-driven start-up lead generation company, with an awesome team, generating significant value
• We do things a bit differently... There is no corporate nonsense, and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams
• Mostly, you’re your own boss, you also get plenty of guidance and support from super talented, smart colleagues, always pushing the boundaries of innovation
• We believe that people from different backgrounds, identities, and experiences, make our product and the company better. 

• Our Client Partners have Great comm skills and confidence
• Experience is welcome but not a necessity, Interns welcome
• Apply if you want to make a great career in marketing, sales, especially B2B (Business to business)
• You need to be Eager to learn more, ready to do quality conversations with Senior Executives in the biggest of the companies PAN India and Globally
• Love to research and find out about potential business prospects for our clients 

Job Responsibilities:

• Taking ownership of building out and extending campaigns across different touchpoints

• Will advocate for a good user experience across our digital touchpoints, ranging from website, social media, newsletters, etc.

• Identify the tools, templates and techniques that evolve existing approaches for the larger creative community
• Closely working with marketing team understanding the exact requirement for the creative & tech part
• You will conceptualize and design original ideas that bring simplicity and ease of use to complex design issues.
• Design and development (Design/HTML/CSS.) emails, landing pages and other digital assets.
• Will Manage social media post Design, SEO pages design & html Part, Responsive Emailer.
• Execute all visual design stages from concept to final hand-off to Marketing.

• Research, assist and present new ideas for a variety of creative marketing campaigns.

Required Skills:

• A minimum of 3-5 years of UI/UX experience in product companies.
• Outstanding UI abilities, a keen eye for good design shown, and an extensive portfolio of live projects.
• Good Knowledge Photoshop, Dreamweaver, Adobe XD, Figma, HTML5,
• Deep knowledge of Modern UI patterns
• A deep understanding of the end-to-end iterative UX process (personas, scenarios, wireframing, and high-fidelity visuals).
• Understanding of principles of visual design and composition, gestalt’s laws, colour theory, laws of UX, etc.
• Understanding of implementation challenges across mobile (iOS and Android), web and hybrid solutions. Working knowledge of responsive grids.
• Proficiency in responsive web designing and knowledge about HTML and CSS
• Proficiency in rapid prototyping.
• Deep understanding of brand, visual design, user experience and digital marketing to design beautiful and intuitive experiences
• Desire to work in a fast-paced start-up environment & immerse in an amazing learning experience-
• Experience of working with product-based companies will be preferred
• Understanding of financial products in equity space is a plus
• Proven ability to develop creative solutions for ambiguously defined problems

• Create well-designed, tested code using best practices for website development, including mobile and responsive site design
• Integrate data from various back-end services and databases
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• Cooperate with web designers to match visual design intent