Service Now HRSD Role

Position Summary:

The HR Technical Lead is responsible for leading the technical features, design, configuration, and integration of HR systems with a primary focus on enhancing the employee lifecycle experience.

Serving as a bridge between HR business stakeholders, product owners, IT teams, and internal HR Digital Solutions stakeholders, this role will ensure our technology solutions are scalable, user friendly, and aligned with our enterprise and people strategy.

The role will guide solution delivery, mentor HR systems analysts, and champion continuous improvement in how we deliver digital solutions.

Key Responsibilities:

Employee Experience Enablement

• Ensure that system design and functionality support intuitive, employee centric digital experiences.

• Partner with HR and business stakeholders to identify pain points and translate them into technology solutions .

Solution Design and Delivery

• Lead the design and configuration of HR modules across our HR systems, primarily Workday, with a specialized focus in either Core HR, Talent, Payroll, Learning, Performance, Security, or related platforms

• Oversee integrations between HR platforms and enterprise systems to ensure data accuracy and seamless user experience

• Champion sustainable design principles and architectural patterns to ensure the long-term health and scalability of our HR systems

• Ensure solutions comply with security, privacy, and regulatory requirements • Document processes, standard and best practices, provide training materials, and host user training sessions for stakeholders.

Agile Delivery and Cross Functional Collaboration

• Participate actively in agile ceremonies (planning, system demos, inspect and adapt, program, and huddles)

• Collaborate closely with product owners, scrum masters, HR partners, and IT to deliver incremental value

• Manage backlog prioritization, leveraging Jira, and guiding technical feasibility discussions with team Leadership and Mentorship

• Provide technical guidance and mentoring to HR Systems Analysts and other team members

• Serve as the subject matter expert for HR technology and integration best practices

• Support knowledge-sharing, documentation, and process standardization within the HR Digital Solutions team

Continuous Improvement and Innovation

• Monitor HR technology trends and recommend enhancements to improve usability, automation, and employee experience

• Gather feedback from employees and managers to continuously refine HR digital solutions

• Drive global process simplification alongside technical delivery

Qualifications:

• 5+ years of progressive experience with HR Systems and technologies, Workday experience preferred

• Strong understanding of HR business processes

• Strong understanding of data governance, operating guidelines, and quality control best practices

• Proven ability to articulate and advocate for architectural best practices, influencing teams to build for maintainability and future adaptability.

• Experience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand-ups, backlog refinement, sprint reviews, and planning initiatives

• Strong critical thinking, analytical, and problem-solving skills

• Experience in creating and analyzing HR reports and metrics

• Proficiency with Microsoft Office Suite, and intermediate level with Excel • Detail-oriented with a focus on data accuracy and integrity • Excellent communication skills with the ability to engage both technical and non-technical stakeholders

Key Competencies:

• Employee-centric mindset, designing with end-users in mind

• Technical leadership

• Works fluidly to collaborate across HR, IT, and business teams in an agile environment

• Adaptability, continuous improvement mindset, and alignment with agile ways of working

• Pursues continuous improvement opportunities to streamline, automate and improve employee experience and ways of working

• Uses data insights to make effective decisions and improve solutions

Position: Service Now Developer( Third party risk Management TPRM/GRC)

Experience: 5 to 9 Years

Location: Gurugram

Work Mode: Hybrid( 2-3 Days)

Notice Period: Serving/Immediate (November Joiners)

Job Description – ServiceNow Developer (TPRM)

We are seeking an experienced ServiceNow Developer with strong TPRM (Third-Party Risk Management) experience to design, develop, enhance and support ServiceNow solutions.

The candidate will be responsible for developing and supporting TPRM-related workflows and the TCRM Challenge Tracker scoped application, along with ITSM processes and enterprise integrations.

Key Responsibilities:

• Develop, configure and enhance ServiceNow TPRM workflows covering third-party assessments, due diligence, risk reviews, approvals and closure activities.
• Support and enhance the TCRM Challenge Tracker scoped application.
• Develop ServiceNow components including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and Flow Designer workflows.
• Build and support REST/SOAP integrations and enterprise system interfaces.
• Configure ACLs, roles, groups and security controls to ensure platform compliance.
• Troubleshoot issues, perform root cause analysis and provide production support.
• Collaborate with business stakeholders, architects, BSAs and testing teams to deliver scalable solutions.
• Support agile delivery, testing, deployments and technical documentation.

Required Skills:

• 4–8 years of hands-on ServiceNow development and administration experience.
• Strong JavaScript and ServiceNow scripting skills.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, Flow Designer, Workflows, ACLs and Service Catalog.
• Strong understanding and experience of TPRM processes and workflows.
• Experience with REST/SOAP integrations, JSON and XML.
• Knowledge of ITSM, ITIL, Agile/Scrum and ServiceNow platform architecture.
• Strong troubleshooting, communication and stakeholder management skills.

Preferred Skills:

• ServiceNow CSA/CAD certification.
• Experience with ServiceNow GRC/IRM, TPRM and custom scoped applications.
• Experience supporting TCRM Challenge Tracker or similar risk management applications.

Senior Developer - CSM/SPM

Work Location: Gurgaon

Experience: 5–8 Years (Mid to Senior Level)

Job Description

We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in SPM (Strategic Portfolio Management) or Customer Service Management (CSM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow CSM solution aligned with client needs.

Key Responsibilities

Must Have:

1. Develop and implement solutions on the ServiceNow platform, specifically within SPM/CSM module.
2. Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other scripting tools.
3. Write server-side and client-side scripts for CSM applications and enhancements.
4. Design and build integrations with third-party systems using REST and SOAP APIs including transforming data and building inbound/outbound interfaces.
5. Collaborate with stakeholders to gather requirements and translate them into technical solutions.
6. Conduct code reviews, troubleshooting issues, and implement best practices for secure and scalable development.
7. Proficiency in building automation using Flow Designer and Integration Hub.

🚨 Hiring: Senior Fullstack Engineer – ServiceNow

Experience: 8–12 Years

Location: Bangalore | Hyderabad | Chennai | Mumbai | Ahmedabad

Work Mode: Hybrid – 2 Days Work From Office Mandatory

Contract: 6 Months

Notice Period: Immediate Joiners Preferred

Shift: 1 PM – 11 PM IST

L1 Interview: In-person Mandatory

🔹 Role Summary

We are looking for a versatile Senior Fullstack Engineer with strong ServiceNow platform development, QA automation, and full-stack skills.

The role involves ServiceNow integration defect resolution, production triage, development, automated testing, release management, and general full-stack maintenance.

🔹 Key Responsibilities

Support / Triage / Defects

• Handle L2 support and escalation tickets.
• Troubleshoot ServiceNow platform and integration issues.
• Resolve L3 defects involving:
• ServiceNow ITSM/CMDB
• Flow Designer
• Scripted REST APIs
• GlideRecord / server-side scripting
• OAuth2 integrations
• Perform root-cause analysis for production incidents and integration issues.

Product Development

• Review peer code across ServiceNow and full-stack applications.
• Develop automated tests using Python and Playwright.
• Perform API testing using Postman and data validation using SQL.
• Manage test cases using Qase.
• Use AI-assisted tools such as Claude, Codex, or similar tools for QA automation.
• Support release management and CI/CD using GitHub Actions.
• Maintain ServiceNow Update Sets/XML exports and release documentation.

Customer Engineering

• Support customers in diagnosing technical issues.
• Troubleshoot ServiceNow integration problems.
• Handle general technical maintenance as a full-stack developer.

🔹 Required Skills

ServiceNow

• 6+ years hands-on ServiceNow development
• Flow Designer
• Scripted REST APIs
• Business Rules
• GlideRecord / Server-side scripting
• ITSM
• CMDB
• OAuth2 integrations
• ServiceNow CI/CD

Full Stack

• React.js
• TypeScript
• JavaScript
• REST APIs
• API-driven backend development

QA / Automation

• Python
• Playwright
• Automated testing
• Postman
• SQL
• Qase

DevOps

• Git
• GitHub
• GitHub Actions
• CI/CD
• Release management

🔹 Preferred Qualifications

• ServiceNow CSA / CIS certifications
• Semantic versioning and release/changelog practices
• Customer-facing support experience
• On-call support experience

🔹 Tools & Technologies

GitHub | JIRA | ServiceNow | Qase | Postman | Playwright | Python | React | TypeScript

Job Title: Senior Fullstack Engineer – ServiceNow

Company: Cloud Sara Technologies Pvt. Ltd.

Experience: 8–12 Years

Location: Bangalore, Hyderabad, Chennai, Mumbai, Ahmedabad

Work Mode: Hybrid – 2 days work from office mandatory

Employment Type: Contract – 6 Months

Notice Period: Immediate Joiners Only

Shift: 1:00 PM – 11:00 PM IST

Interview Process: L1 in-person interview is mandatory

Job Description

We are looking for an experienced Senior Fullstack Engineer with strong hands-on ServiceNow development expertise, QA automation capabilities, and general full-stack development skills.

The candidate will handle ServiceNow integration defects, production troubleshooting, automated testing, release management, and internal application maintenance.

Key Responsibilities

• Handle L2 support tickets, escalations, and ServiceNow integration issues.
• Resolve L3 defects involving ServiceNow ITSM/CMDB, Flow Designer, Scripted REST APIs, Business Rules, GlideRecord, and server-side scripting.
• Perform root-cause analysis for production incidents and integration issues.
• Review code and contribute to full-stack development and maintenance.
• Develop and maintain automated tests using Python and Playwright.
• Validate APIs using Postman and data using SQL.
• Manage test cases in Qase and integrate automated tests into CI/CD pipelines.
• Maintain release documentation, Update Sets, XML exports, and release processes.
• Support customer technical escalations and distributed-system debugging.
• Use AI-assisted development and QA tools to improve productivity.

Mandatory Skills

• 6+ years of hands-on ServiceNow development experience.
• ServiceNow ITSM, CMDB, Flow Designer, Scripted REST APIs, Business Rules, GlideRecord, and server-side scripting.
• OAuth2-based integrations and troubleshooting across systems.
• Python and Playwright test automation.
• API testing using Postman and SQL validation.
• React, TypeScript, and API-driven backend development.
• GitHub, CI/CD, and ServiceNow deployment tools.
• Experience with AI-assisted QA tools such as Claude or Codex.

Preferred Skills

• ServiceNow CSA or CIS certifications.
• GitHub Actions and release management experience.
• Semantic versioning and changelog management.
• Customer-facing production support and on-call experience.

Important Conditions

• Immediate joiners only.
• Hybrid work with 2 days in office mandatory.
• Must be available for the 1 PM–11 PM IST shift.
• Must attend the L1 interview in person.
• Six-month contract engagement.

We're looking for a versatile engineer who combines full-stack and QA skills with ServiceNow platform depth. This role owns ServiceNow integration defects and triage, contributes across the product development lifecycle (code, QA, release), and supports customers and general maintenance work outside the ServiceNow surface. Key Responsibilities

Q1 — Support / Triage / Defects • L2 triage: act as first point of contact for incoming support/escalation tickets, including ServiceNow platform and integration issues • L3 defect resolution: own defect fixes on ServiceNow ITSM/CMDB integrations — Flow Designer workflows, Scripted REST APIs, GlideRecord/server-side scripts, OAuth2-based auth — as well as general application-layer defects • Root-cause analysis: diagnose production integration incidents, including versiondrift across releases

Q2 — Product Development • PR review: review peers' code, spanning ServiceNow and general full-stack changes • QA engineering: write and maintain automated tests (Python/Playwright), validate APIs (Postman) and data (SQL), manage test cases in Qase, use AI tools to accelerate test creation and automation • Release management: maintain internal release documentation, manage Update Sets/XML exports across environments, integrate tests into CI/CD (GitHub Actions), and contribute to the release-train cadence and DORA metrics

Q3 — Customer Engineering • Customer developer support: on-call with customers to diagnose and resolve reported issues, including ServiceNow-integration-related problems • Technical maintenance: take on ad-hoc technical/maintenance work as a general full-stack developer (React/TypeScript, API-driven backend) — internal maintenance only, not customer-facing development

Required Qualifications

• 6+ years hands-on ServiceNow development: Flow Designer, Scripted REST APIs, Business Rules, server-side scripting • Working knowledge of CMDB / ITSM data model and OAuth2-based integration patterns • Experience with AI-assisted QA tooling (Claude, Codex, or similar) • Hands-on QA/test automation experience (Python, Playwright) and API/data validation (Postman, SQL) • General full-stack proficiency (React/TypeScript, API-driven backends) for maintenance-level work • Comfortable with GitHub-based CI/CD and ServiceNow CI/CD tooling • Strong debugging skills across distributed, multi-system integrations 

Role: Senior Fullstack Engineer 

Experience: 8 -12 Years 

Location: Bangalore, Hyderabad, Chennai, Mumbai, and Ahmedabad 

Work Mode: Hybrid (2 days work from office is mandate) 

Budget: 2.5 LPM. 

Notice: Immediate Contract: 6 months 

Shift: 1 PM to 11 PM IST L1 

Interview: In-person (mandate) 

Role Summary 

We're looking for a versatile engineer who combines full-stack and QA skills with ServiceNow platform depth. This role owns ServiceNow integration defects and triage, contributes across the product development lifecycle (code, QA, release), and supports customers and general maintenance work outside the ServiceNow surface. 

Key Responsibilities 

Q1 — Support / Triage / Defects

• L2 triage: act as first point of contact for incoming support/escalation tickets, including ServiceNow platform and integration issues

• L3 defect resolution: own defect fixes on ServiceNow ITSM/CMDB integrations — Flow Designer workflows, Scripted REST APIs, GlideRecord/server-side scripts, OAuth2-based auth — as well as general application-layer defects

• Root-cause analysis: diagnose production integration incidents, including version-drift across releases 

Q2 — Product Development

• PR review: review peers' code, spanning ServiceNow and general full-stack changes

• QA engineering: write and maintain automated tests (Python/Playwright), validate APIs (Postman) and data (SQL), manage test cases in Qase, use AI tools to accelerate test creation and automation

• Release management: maintain internal release documentation, manage Update Sets/XML exports across environments, integrate tests into CI/CD (GitHub Actions), and contribute to the release-train cadence and DORA metrics 

Q3 — Customer Engineering

• Customer developer support: on-call with customers to diagnose and resolve reported issues, including ServiceNow-integration-related problems

• Technical maintenance: take on ad-hoc technical/maintenance work as a general full-stack developer (React/TypeScript, API-driven backend) — internal maintenance only, not customer-facing development 

Required Qualifications

• 6+ years hands-on ServiceNow development: Flow Designer, Scripted REST APIs, Business Rules, server-side scripting

• Working knowledge of CMDB / ITSM data model and OAuth2-based integration patterns

• Experience with AI-assisted QA tooling (Claude, Codex, or similar)

• Hands-on QA/test automation experience (Python, Playwright) and API/data validation (Postman, SQL)

Job Description

Position Title: Java Technical Lead

Position Type: Full Time, Permanent

Department: Research and Development

Reports to: R&D Manager, Indian Development Centre.

Company Background:

-CGLIA is a software development company building highly available, highly secure, cloud-based enterprise software products that helps speed the research process resulting in new drugs, new devices, and new treatments to improve the health and wellbeing of world population.

- At CGLIA, our work shows our dedication and passion for innovative quality software products that are intuitive and easy to use and exceeds every aspect of customer expectations.

- CGLIA, is the place that develops world-class professionals who would like to be innovative, creative, learn continuously, and build a solid foundation to build products that are special and delight the customer.

Job Summary:

As a Technical Manager, you will be providing the guidance to all the team members in designing, implementing and delivering the technical solutions.

Also, responsible to maintaining the existing product line with high quality and timely deliverables by working closely with product teams.

In this role, you will be hiring the new development staff, oversee each aspect of the development process, and act as a liaison between development team and upper management. Also ensures that team is fully trained and able to perform their jobs.

Should possess strong leadership skills and ability to resolve the challenges quickly.

Responsibilities:

• Participate and contribute to project planning and effort estimation.
• Demonstrate exceptional requirements gathering skills and support requirement gathering sessions.
• Contribute to technical design of business solutions.
• Support leadership team in development RFP’s and service offerings.
• Review and analyse relevant documentation to ensure the understanding of an organization function and capabilities.
• Conduct relevant research to increase understanding in support of developing comprehensive solutions.
• Comply with all the relevant policies and procedures and complete all the documents that are required.
• Conducting performance reviews, handling the employee complaints
• Willing to undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the organization.

Qualifications: (Education, Experience, Skills and Knowledge)

• Bachelor’s Degree in Computer Science or Information Technology or any equivalent degree.
• At least 8 plus years of hands on experience in developing cloud-based software along with 2 plus years of Management experience.
• Expertise with more than one of the Software Development Methodologies.
• Expertise in designing and developing cloud based high available distributed applications and must have extensive experience in object-oriented design.
• Strong hands on experience in using Java, Hibernate, Spring technology stack (Spring MVC, Spring Data, Spring Cloud, Spring Batch, Spring security etc.) along with open source technologies.
• Experience building web and mobile applications using frontend technologies Angular (Angular 1/Angular 2), Bootstrap, Material Design, UX/UI, JavaScript, HTML5, and CSS.
• Demonstrated Experience on databases like MySQL, MS SQL, PostgreSQL, and Oracle.
• An understanding on handling of large data sources. (Desirable)
• Expertise on the Code Static Analyzer tools like SonarQube, PMD and, DevOps Tools.
• Expertise in using any Unit testing Frameworks like Junit.
• Knowledge in Security related to Web Applications and mobile applications. and other open source and commercial tools.
• Demonstrable and substantial experience in leading and managing teams of software developers.
• Impeccable written English skills, and Oral communication skills along with outstanding interpersonal skills.
• Results-oriented, detail-oriented, and well organized.

Technical Manager: Requires sufficient Managerial Skills and sufficient technical skills.

Main function has to be focused on people. He or She can and should learn new things in technology, that is required for the role.

ServiceNow USEM Technical Consultant -(Offshore) Contract Role

· Location- Remote

· Contract- 6 months

Job Description

Position Description:  

The ServiceNow USEM (SecOps) Technical Consultant (Security Operations) is responsible to lead the design, development, and implementation of security operations (SecOps) solutions on the ServiceNow platform. This role is responsible for integrating security workflows, enhancing automation, and optimizing security response processes to ensure robust cybersecurity operations. 

Primary Responsibilities: 

Design, configure, and implement ServiceNow GRC/IRM modules, focusing on Policy, Compliance, and Risk Management frameworks. Develop custom solutions utilizing Flow Designer, Business Rules, Client Scripts, UI Actions, UI Policies, and Script Includes.

Configure Service Portal/Employee Center components, Service Catalog record producers, notifications, inbound email actions, and email-actionable approvals.

Manage Access Control Lists (ACLs) and role-based access designs alongside SLA definitions and task-based SLA behaviors.

Handle update set management and oversee code promotion across development, test, and production instances.

Requirements

Qualifications: 

· 5+ years hands-on ServiceNow development experience, with demonstrable delivery on client-facing implementation projects

· 2+ years working directly in ServiceNow GRC/IRM, specifically Policy and Compliance Management and/or Risk Management. Candidates whose GRC exposure is limited to a single mod

· Demonstrated experience with Flow Designer, business rules, client scripts, UI Actions, UI Policies, and script includes

· Experience configuring notifications and inbound email actions, including email-actionable approvals

· Experience with ACL configuration and understanding of role-based access design

· Experience with SLA definitions and task-based SLA behavior

· Experience with Service Catalog record producers and Employee Center / Service Portal configuration

· Proficiency with update set management and promotion across development, test, and production instances

· ServiceNow Certified System Administrator (CSA) required CIS Advanced Risk preferred 

· Work Experience: 5+ years

· Industry: Technology

What you'll do

Own a client end to end. Learn their business, find what to automate or rebuild, and lead the work that ships it.

Turn business problems into technical solutions sit in the call, understand the real problem, design the fix, and decide how it gets built.

Stay hands-on. You'll still write code, build integrations, and work with APIs every day.

Build on whatever the client runs Zoho, Salesforce, Azure, similar platforms, and custom apps where needed.

Run delivery: scope it, sequence it, ship it, support it. The timeline is yours.

Review code and designs. Mentor the developers on your projects and unblock them fast.

Be the escalation point when something breaks or an integration misbehaves.

Own client communication on the technical side status, tradeoffs, bad news, early.

Keep the bar high: clear docs, clear updates, clear commit history.

What we're looking for

4–7 years shipping software, with real depth in REST APIs and system integrations.

Experience leading projects or small teams — the person others check with before they build.

Strong with business platforms (Zoho, Salesforce, or similar). Much of the leverage lives there, not in custom code.

You can sit with a non-technical client, understand the problem, and come back with a working solution.

Still enjoy building. This is technical leadership, not coordination.

Self-driven. You'll often be the senior-most engineer on the account.

Why you'll love this role

Full ownership from first call to delivery — you run projects, not a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

A step into technical leadership without giving up the hands-on work.