What is the role?
We are looking for an experienced and creative Senior Product Designer to join the Empuls product team!
As the product designer, you will be responsible for delivering the optimal user experience across the Empuls web and mobile apps. This is a high visibility role and has a large contribution to the overall success of the product and customer satisfaction. The role requires deep collaboration with the product, technology, marketing, and sales teams. This role might include some people management responsibilities.
The detailed list of responsibilities are captured below :
- Craft detail of new and existing product features, from understanding the customer pain point to defining wireframes, high definition prototypes and finally collaborating with the technology team to navigate through constraints and build the product.
- Partner closely with our Product, Marketing, and Technology teams to understand what users need, want, and love about the product. Use the data to plan and define the optimal user experience.
- Create design systems that help with a common design language across the entire product portfolio in a distributed team.
- Aid product marketing in telling the product stories in the best way possible to help users in product adoption and onboarding.
- Build and implement processes for user testing. Take a data-driven approach to decision-making.
- Mentor other designers and drive the vision for the specific domain by partnering with product owners & engineering leads
Who is a good fit for this role?
Consider yourself a good fit for this role if you have these characteristics. Don’t worry if you don’t check every item on the list below. If you have the attitude to constantly challenge and upskill yourself, you might still be a good fit.
- You are positive, creative, curious, and aren’t afraid to ask a lot of questions.
- Collaboration is exciting to you and you enjoy understanding the perspectives of others.
- You’re dedicated to your craft and want to work amongst a team that will inspire you on a daily basis.
- You have a deep knowledge of usability, almost an intuitive sense of good UI, and believe in taking a minimalist approach to design.
- You have a track record of building products from scratch and taking complete ownership of design output.
- You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.
- You love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
- Finally, you believe that perfection in design is not when there is nothing left to add, but when there is nothing left to take away.
Who will you work with?
You will closely work with product management, technology, sales, and customer care teams. You will report to the VP of product management.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
About xoxoday
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Position: Call Quality Analyst
Key Responsibilities:
1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.
2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.
3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.
4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.
5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.
6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.
7. Customer feedback: Incorporate customer feedback into quality assessment processes
Qualifications:
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in quality analysis and call auditing, preferably in a customer service environment.
• Excellent communication skills, both written and verbal.
• Knowledge of relevant industry regulations and compliance standards.
• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
call QA for Pune
language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 25k ctc location: Vimaan Nagar
call QA for Banglore/Jaipur
language- Hindi andEnglish (both)
Experience- 6months- 2yrs (BPO Voice also considerable)
Salary- 22k ctc LOCATION: HSR layout
Job Description
Build and maintain bots on Azure platform. Integration with Active directory, WEB API based integration with external systems. Training and Integrate bots as per users’ requirements. Work in line with design guidelines, best practices and standards of bot deliverable. Creative approach to the conversation flow design, human aspects in the bot responses and sentiments
Qualifications
- a) 5 years of experience in software development with clear understanding of the project life cycle
b) Min 2-3 years of hands-on experience in Microsoft Azure Bot Framework, LUIS and other Cognitive services offered by Azure
c) Hands on experience with Machine Learning based chat bots
d) Experience with Azure bot services like Text Analytics etc.
e)Strong database skills and hands-on experience on databases like SQL Server/Oracle - f) Strong experience on Azure Active directory and adaptive cards integration in Chat bot.
- g) Strong experience designing and working with
with service-oriented architectures (SOA) and WebAPIs.
- h) A strong experience on Microsoft Azure, ASPNET / MVC and programming languages such as C#/VBNET
- i) Knowledge of Python and NodeJS is a plus
- j) Ability to design and optimize SQL Server 2008 stored procedures.
- k) Experience with JQuery, CSS3, HTML5 or similar technologies.
- l) Ability to adapt quickly to an existing, complex environment.
1. Understanding of the entire Mobile Application Development lifecycle
2. Solid experience of 2 years + in building Native Swift based iOS applications
3. Excellent knowledge of iOS specific user interfaces, user experiences and guidelines
4. Working experience with MVC and MVVM architectures
5. In depth knowledge of iOS specific user experiences and human interface guidelines
6. In depth experience in implementing user interfaces for iOS - Auto Layout
7. Hands on experience working with API integration within iOS applications
8. Hands on experience working with 3rd party SDKs, Libraries and APIs
9. Experience with media streaming & playback using AV Player, AV Foundation & AV Capture
10. Experience working with analytical SDKs like Firebase Crashlytics, Branch.io etc
11. Experience with Push Messaging, Local Notifications, Background services
12. Experience in debugging errors and crashes using tools such as Crashlytics or Sentry
13. Experience with Marketing and Attribution SDKs such as Clevertap, Branch and/or Appsflyer
14. Experience in releasing applications to the Apple App Store
15. Ability to work in an Agile environment
16. An inclination towards cross platform technologies such as React Native
KRAs includes :
1. Understanding the scope of work and FSD requirements
2. Coordinating with design team to build assets to be used within the mobile application
3. Building static flows for the application
4. Integrating web services & 3rd party APIs
5. Integrating 3rd Party SDKs such as Facebook, Google Analytics, Google Maps, Crashlytics, Twitter etc
6. High level testing of the integrated application before pushing the application to the testers
7. Working with the tester to fix bugs reported by the testers
8. Building and deploying the application to the Play store
9. Maintaining and scaling applications
- Designs, develops, modifies, debugs, and evaluates programs for functional areas
- Analyzes existing programs or formulates logic for new systems
- Devises logic procedures
- Prepare Flowcharting
- Performs coding and tests/debugs programs.
- Develops Conversion and System implementation plans
- Prepares and obtains approval of system and programming of documentation
- Recommends changes in development, maintenance, and system standards
- Train users in conversion and implementation of system
- Communicate with end users and understands the requirements in clearly.
Skills & Qualifications:
- Bachelor’s or master’s degree in engineering / MCA with 5+ years of solid software development experience using .Net environment using C#, VB.NET, ASP.NET, ADO.NET.
- Experience working with Manufacturing Execution System (Camstar) is a plus.
- Experience working with Web services and XML/ XSLT.
- In Depth knowledge of MS-SQL 2005/2008 including coding of SPs.
- Has a Solid background of Object-Oriented Analysis and Design and the use of UML views and diagrams.
- Has the ability to design and document software applications with minimal supervision.
- Experience in multi-platform software Development (DOS, Windows).
- Experience in developing software applications in a multi-tier architecture.
- Experience in presentation layer development using JavaScript, HTML, DHTML, Ajax and CSS.
- Experience in WCF / MVC is a plus.
- Experience is in Source Controls like SVN / TFS.
- Able to handle all phases of SDLC.
About The Company:
Do Your Thng is a branded content marketplace that helps brands multiply their social and digital media performance through unique content creation with the help of content creators and influencers across genres.
Purpose of the Role:
We are looking for someone who is enthusiastic about client servicing, is adept at team management and can lead projects.
About the Position:
The Client Success Executive will be responsible for directly communicating
with the client and be responsible for understanding the client's brief and
coordinating work between different teams.
Additionally,
Plan & co-ordinate
- Plan for pitches to new/existing clients
- Build a strategy for the team so everyone has work and responsibilities
- Distribute work amongst team members
Liaison with different teams
- Meet and liaise with clients to discuss and identify their promotional requirements
- Liaise with, and act as the link between, the client and the team by maintaining
regular contact with both
- Ensure that communication flows effectively
- Negotiate with clients and agency staff about the details of campaigns
- Handle budgets, manage campaign costs and invoice clients
- Monitor the effectiveness of campaigns
- Arrange and attend meetings
Execute and report
- Make pitches, along with the team, with the aim of securing new business for the
company
- Write client reports
- Present creative work to clients for approval or modification
- Work with the team to devise a campaign that meets the client's brief and budget
- Present the campaign ideas and budget to the client
- Work with the key stakeholders for formulation of marketing strategies
- Train new joinees and ensure smooth workflow
Keep up to date with newer trends and best practices
- Stay abreast with the latest brand campaigns
- Stay up to date with all relevant things in the marketing, advertising and media space
~ What Qualities are we looking for ~
-Be part of a Culture where Customer Obsession, Ownership, Teamwork, Bias for Action and Insist on High standards are a way of life
-Desire to work in a start-up environment, work culture, and be able to self-manage and self-initiative.
-Learn and use cutting-edge technology to build state-of-the-art platforms that enhance customer experience at scale
-Be part of high-performing teams that know how to have fun along the way
-Collaborating with Designer and Product Managers to translate beautiful designs into pixel-perfect views
-Experimenting and suggesting improvements to our frontend tools & workflows
-Taking the lead to maintain, refactor and if necessary, throw away legacy frontend code -End-to-end engineering
- design, development, testing, and deployment for the UI work
~ Job Requirements ~
- experienced in Node.js, Express.JS, MongoDB etc
- Strong coding and design skills.
- Good command over Data Structures & Algorithms.
- The ability to produce bug-free and production-grade code.
Job Description Position: MF ITOM Consultant
Product: MF uCMDB/NNMi/OBM
Languages: Java, JavaScript
Databases: PostgreSQL, MS SQL, Oracle
Location: Mumbai
Duration: Permanent
Experience: 3 years and above
Job Description:
- Experience in Implementing and Upgrading uCMDB/NNMi/OMI.
- Must be able to handle customer environment and familiar with HA and DR setup
- Technical knowledge of Network and SNMP along with IP addressing and Basic NW troubleshooting skills
- Device discovery of various OEM's
- Customization of Business Views
- Expert technical knowledge of basic discovery
- Expert technical knowledge of advance discovery
- Integrating HP uCMDB with Asset Management Solution
- Integrating HP uCMDB with Service Manager Solution
- Integrating HP uCMDB with Business Service Management Solution
- Developing customizations in Asset Management integration
- Developing customizations in Service Manager integration
- Developing customizations in Business Service Management integration
- General administration of UCMDB
- Developing custom/topology reports
- Expert technical Knowledge of Topology Query Language (TQL)
- Experience in configuring Enrichment/Impact rules
- Expert technical knowledge of modelling and views
- Should be comfortable with various operating systems usage – Linux, Windows
- Hands-on troubleshooting experience on Kubernetes, PostgreSQL is preferred.
- Must have experience in integration technologies and legacy Microfocus integrations including uCMDB-SM, OMi/OpsBridge-SM.
- Should be ready for domestic and international travel / onsite visits on need basis.
Additional Good to Have Skills:
- Integration experience with 3rd party tools using API calls.
- Good knowledge of ITIL processes.
We are looking for a Java Full Stack Senior web developer, having 5+ years of experience in Java Full Stack enterprise level web application development.
Technical Skills:
- 5+ years of hands-on experience in Java Full stack enterprise level web application development
- Comprehensive knowledge of Web design patterns and UI frameworks like AngularJS, HTML5, CSS, JavaScript, jQuery and MVC framework like spring and Spring Boot.
- Hands-on experience in Java based front-end and back-end technologies
- Working experience in developing web services using HTTP REST and SOAP
- Experience in any one of the industry leading databases; Preferably Microsoft SQL Server.
- Working experience in Industry Standard protocols related API Security including OAuth/OAuth2 is a must.
- Unit and integration testing using Junit 5 and Mockito.
- Hands on experience with source code management and continuous integration/delivery processes and tools such as GitHub, Jenkin Maven and Azure DevOps.
- Specialist expertise in one cloud platform and preferably with Microsoft Azure.
- Strong work ethic, communication skills & good time management with ability to collaborate with diverse teams and stakeholders
- Excellent communication skills
- ability to effectively articulate technical challenges and solutions
- skilled in interfacing with internal and external technical resources
- good in debugging problems and mentoring teams on technical front
Roles and Responsibilities:
- Participate and contribute to platform requirements/story development.
- Involve in Platform Sprint activities.
- Development of assigned stories in appropriate languages defined for each module.
Process Skills:
- Agile – Scrum and Test-Driven Development
Behavioral Skills:
- Result oriented team player
- Good in communication
- Interpersonal skills
Qualification:
- Bachelor of Engineering (Computer background preferred)
As an Architect you are responsible for research, design, test, implement, and maintain Android applications
to meet client needs. You are expected to be Subject Matter Experts on Android application architecture.
You are also expected to demonstrate value to the organization by mentoring other team members as they
learn and grow, take ownership and responsibility not only for your deliverables, but for the entire
application and its use, and to find a balance between achieving software excellence and delivering working
code.
Roles and Responsibilities
o Involved with all phases of mobile app development from initial concepts, through design, development,
testing and deployment
o You will help guide multiple Agile teams with open communication channels, regular releases, and a
focus on continuous improvement.
o Guide and mentor a team of Android developers and work closely with Quality Engineers
o Establish best practices and processes that ensure quality within the team
o Champion our best practices and mentor team on use and results of these best practices
o Responsibility for product both pre and post launch to ensure application is meeting customer needs
and achieving continued revenue goals
o Architect, Lead, implement and review new features for android phones and tablets.
o Interactive communication of designs and other development topics to Leadership, Product Owners,
Scrum Master and other Agile Team members.
o Lead code reviews to ensure code quality and shared knowledge.
o Research and analyze the existing code base to identify issues and improve application performance and
maintenance.
o Take ownership and sense of responsibility of all deliverables.
o Work within SCRUM agile process with other stakeholders (Product Owners, XD design, Quality
Engineers) as well as across organization to balance creative objectives with business needs and
technical requirements
Looking for experienced senior Android and iOS mobile architect / developers to join an established team working on a Tier 1 personal cloud platform with 20M+ subscribers. Candidates will be joining at an ideal time as the program undertakes a technology refresh in migrating toward progressive web application technology. Candidates will have the opportunity to be hands on while also leading design activities and implementing programs to improve quality and productivity. Will have a direct channel to the product leadership team for support of transformation initiatives.
ho we have in mind:
• 10+ years of experience in developing native Android application(s). Kotlin is a must.
• Understanding of Hybrid application development is a plus.
• Solid understanding of the full mobile development life cycle.
• Expert in multi-threading concepts to create highly responsive data intensive applications
• Experience leading large development teams in active Lead/Architect role
• Experience architecting mobile applications main focus on Android apps.
• Expert on Android OS, Android UI design principles, Android architectural components, Android
design patterns (MVP, MVVM), best practices and a desire to learn and apply new technologies.
• Ability to design for scalability and resilience
• Strong application process flow and problem-solving techniques
• Experience with RESTful web services using XML/JSON data formats
• Strong focus on refactoring and code quality
• Understanding of software configuration management and release management
• Expert in creating design and maintain architecture documentation, class diagrams, technical flow
documents etc
• High levels of software engineering literacy and communication skills
• Professional demeanor who works easily with leadership, product owners, engineers and other
departments both internally and externally
What you’ll be doing:
● Write content for the blog and large story pieces. Interview senior facility management executives and real-estate leaders.
● Product content: Create an educational product and solution content across platforms.
● Customer marketing: Become an expert on our customers and their unique cases. Write compelling case study content in multiple formats (webpage, blog, video, social) that highlights how Facilio helps enterprises transform facilities experience.
● Sales Enablement: Communicate value proposition and high-value sales materials, presentations, partner training, and feature collaterals.
● Optimize all content for SEO for better reach, measure and improve content programs
What type of skills you’ll need:
● Previous experience: 1-3 yrs of experience of content writing or marketing experience, preferably at B2B tech product company
● You love writing stories. Have many examples to show. Can work with consistent feedback.
● You love to research, to dig below the surface, and uncover the truth.
● Customers are always your main focus and priority.