Postgres Database Adminstrator

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Mandatory experience in a MarTech or enterprise SaaS company

Undergraduate degree in engineering (a must) &/ MBA is a plus, preferably frompremier institutes

• Consultative Sales Experience: minimum 4 years

• Strong work ethic with demonstrated ability to meet and exceed sales commitments

• Experience in selling to enterprises, especially banks and insurance companies is abig plus

• Deep appreciation of technology and its ability to create value–especially in areas of big data analytics, machine learning and personalization

Candidate should be proficient in 

Experience- 3+ years

Plugin development 

Working with ACF's to build bespoke build

Knowledge of Root sage

Proficiency in MVC coding 

Profieciency in working with Git and CI/CD tools 

Third party API integration and Development 

Must be Disciplined, Accountable for their Jobs and able to ensure timely delivery

Communication skill is important 

Magento 2.0 or shopify could be an additional skill set to be considered. 

Should be able to manage team

Immediate Joiner

Woo-commerce customization

Navtech is a premier IT software and Services provider. Navtech’s mission is to increase public cloud adoption and build cloud-first solutions that become trendsetting platforms of the future. We have been recognized as the Best Cloud Service Provider at GoodFirms for ensuring good results with quality services. Here, we strive to innovate and push technology and service boundaries to provide best-in-class technology solutions to our clients at scale. We deliver to our clients globally from our state-of-the-art design and development centers in the US, Hyderabad, and Pune.

We’re a fast-growing company with clients in the United States, UK, and Europe. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Navtech is looking for a Full Stack Developer (Python & React) for working on some of the cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment.

Working as a Full Stack Developer at Navtech, you will:

• Design and develop user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle; completing programming using languages and software products; designing and conducting tests.
• Contribute in all phases of the development lifecycle writing well designed, testable, efficient and documented JavaScript, HTML and CSS code.
• Assure that all Angular user input is validated before submitting to back-end services and deploying to production. Ensure delivery of a high performing complete front end application.
• Writing non-blocking code, and resorting to advanced techniques. Cooperating with the back-end developer in the process of building the RESTful API.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Who Are We Looking For Exactly?

• Good Knowledge with front end technologies like React & back end technologies like Python.
• Strong computer science fundamentals: Data Structures, Algorithms, Design Patterns, Multi-threading, Distributed Systems, and OO Analysis & Design.
• Extensive knowledge of OOPS concepts, Design patterns.
• Experience working with Databases (SQL Server, Oracle etc.)
• Passionate about writing good quality code.
• Experience in working with Visual Studio tools, Git/TFS and IIS.
• Extensive experience with microservice-based architectures and technologies.
• Should have good logical, analytical and communication skills with client interaction experience.
• Strong understanding of UI, cross-browser compatibility, general web functions and standards.
• Thorough understanding of the responsibilities of the platform, database, API, catching layer, proxies and other web services used in the system.
• Should have Master’s Degree /Bachelors (BS) in computer science, Software Engineering, IT, Technology Management or related degrees and throughout education in english medium.

Why Navtech?

• Performance review and Appraisal Twice a year.
• Competitive pay package with additional bonus & benefits.
• Work with US, UK & Europe based industry renowned clients for exponential technical growth.
• Medical Insurance cover for self & immediate family.
• Work with a culturally diverse team from different geographies.

We are building the future of women’s wellness. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are broken and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, health sciences, content, and community, we would love to talk to you.

What are we looking or

1. Experience in Sales and/or customer consulting

2. Ability to understand and handle data sets through google sheets and Excel

Job Role:

1. Convert highly qualified leads into  members, by consulting and guiding them based on their conditions and requirement

2. Assess ways to optimize the overall top-of-funnel lead flow at Savage by working with external communities

3. Create weekly reports on work done, what worked and what did not work.

4. Be the voice of prospective customers in the system

Job Overview:

We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key

Responsibilities:

• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.

• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.

• Ensure project objectives align with the client's business goals and objectives.

• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.

• Conduct regular project status reviews, and mitigate project risks and issues.

• Facilitate cross-functional collaboration and communication for seamless project execution.

• Develop and implement performance metrics to measure project outcomes and impact.

• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.

• Report project progress, status, and results to stakeholders and senior management.

• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.

• Represent the organization in industry events and forums to build the brand and establish thought leadership.

• Manage business requirement discussions with program owners and report on projects.

• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.

• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.

• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)

Essential Technical Requirements:

• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)

• Experience with BI tools like Power BI

• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication

• Ability to work with cross-functional teams and manage external partners

Essential Non-Technical Requirements:

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members

• Strong analytical and problem-solving skills

• Ability to think strategically and identify opportunities for process improvements

• Excellent organizational and leadership abilities

• High level of motivation and dedication to delivering high-quality work

• Commitment to continuous learning and professional development

• Ability to communicate complex ideas effectively.

• Strong client engagement skills.

• Humility, willingness to listen and learn.

Education:

• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.

• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship

• Experience working with IT platforms and software solutions is a plus

Keywords:

• Project Delivery

• Engagement Management

• Customer Relationships

• Stakeholder Management

• Risk Assessment

• Resource Allocation

• Schedule Management

• Budgeting and Financial Tracking

• Process Improvement

• Status Reporting

• Communication and Collaboration

• Problem-Solving

• Cross-functional Team Management

• Time Management

• Strategic Planning

• Vendor Management

• Negotiation Skills

• Customer Satisfaction

• Performance Metrics

• Project Management Methodologies

• Data cleaning

• Report writing

• Impact assessments

• Training and training manual development

• Requirements gathering

• Multiple project management

• Fast-paced work environment

• Logical aptitude

• Ownership-taking attitude

• Action/task oriented

• Strong sense of purpose

• Written and presentation skills

•  4+ years JAVA/J2EE experience Spring Services, Spring Security and Rest Api's
• Spring Framework: Core Spring / Spring Boot / Spring MVC ,Rest Service 
•  JPA/Hibernate, JSON parsing
• Build Tool : Maven
• Apache tomcat
• Database : Any RDMS (preferably Mysql)
•  SCM: Git / Bitbucket
•  Java 8 Generics, SOLID Design Principle
•  Strong experience on Collections Framework and Threading
• Collections: Hashmaps, Concurrent Hashmaps, Treemap, Thread pool
•  SSO, PAS, JPA/Hibernate, API Integration Build, MATLAB Integration with Java, Json Conversion.
• Location : PAN India(Preferred Bangalore)
• Early joiners preferred.

Skills required – Javascript,Mongodb,Angularjs,Nodejs

Level:P1-Exp -1-2 years

Location – Pune

Designation:  Associate 

Office Location: Goregaon Mumbai

Position description:

1+ years’ experience as a project manager in the information technology sector.

Primary Responsibilities:

• Work with stake holders to plan, allocate and assign development tasks for multiple development teams
• Work with identified development teams to accurately estimate development effort and dependencies to inform the prioritization of the product backlog
• Take direct Project Management responsibility for the delivery of products
• Develop and maintain core project documentation, including product vision and scope, detailed business/customer requirements
• Create and work with delivery teams to prioritize product development project plans, schedules, and budgets
• Take ownership to thoroughly test and delivered to the highest quality

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: Project management in the information technology sector, manage projects using modern web and app technologies, JIRA, Agile, experience in building digital fan experiences, understanding of analytics and dashboards.