Senior Solutions Engineer (Pre-Sales) saas

Senior Platform & Site Reliability Engineer

Location: Remote Employment Type: Contract

The Role

This role carries full architectural and operational ownership of the platform layer across a growing SaaS portfolio. The Cloud Architect owns AWS infrastructure standards — VPCs, account structures, networking, and compute design. Everything outside that lane is yours: the CI/CD platform, the observability and reliability stack, the event streaming infrastructure, the deployment pipelines, and the incident engineering model.

Architectural decisions are yours to make and defend, standards are yours to define and enforce, and the reliability of 20+ enterprise SaaS products depends on what you and your team build.

This is an AI-native engineering organisation. Where it is practical and safe to do so, you are expected to use automation and AI-assisted tooling to reduce toil — in CI/CD triage, infrastructure provisioning, observability workflows, and acquisition onboarding. The expectation is not to replace engineering judgement with automation, but to free it up for the problems that genuinely require it.

The Scale You Will Operate At

The portfolio consists of 20+ live, enterprise-grade SaaS solutions running concurrently. Each product serves enterprise customers and processes millions to billions of real-time requests. The architecture is serious: event streaming for real-time data pipelines, batch processing workloads running alongside live transaction flows, and multi-tenant enterprise-grade reliability expectations across every product.

You will design and operate the platform infrastructure that underpins all of it — scaling horizontally as each new acquisition joins the portfolio, without proportionally scaling cost, complexity, or headcount.

What You Will Own

Platform Architecture

• Full architectural ownership of the non-AWS toolchain: CI/CD, observability, event streaming, automation, secrets, and deployment infrastructure
• Define, build, and enforce platform standards across portfolio products
• Terraform IaC for all infrastructure — nothing provisioned manually, everything versioned and reviewed
• Self-service developer platform so product teams ship without waiting on platform

Event Streaming & Pipeline Infrastructure

• Own the event streaming architecture, operational standards, and health monitoring across all products using real-time pipelines
• Design and maintain batch processing infrastructure alongside live event flows
• Ensure pipeline reliability, throughput, and cost are actively managed at scale

CI/CD & Deployment

• Build and maintain CI/CD pipelines (GitHub Actions) across all portfolio products
• Automate triage and retry logic for known failure classes — flaky tests, dependency timeouts, OOM kills — so engineers are only paged for genuinely novel failures
• Deployment standards: release management, rollback mechanisms, canary and blue-green patterns where justified

Observability & Reliability

• Own the full observability stack: Grafana, Prometheus, and Loki across all products
• SLOs and error budgets defined per product; reliability tracked consistently
• Build alerting that correlates signals and surfaces diagnostic context alongside notifications — so on-call engineers arrive at an incident with hypotheses, not a blank screen
• Incident response: on-call design, escalation playbooks, post-mortem facilitation
• Automated remediation scoped to safe, idempotent actions — container restarts, ECS task scaling, known rollback patterns; novel or ambiguous failures escalate to a human with full context attached

Acquisition Onboarding

• Platform audit and gap analysis for every new acquisition — assessing CI/CD maturity, IaC coverage, observability gaps, and security posture
• Migration plan and execution for each portfolio company joining the platform — sequenced to avoid disrupting live operations
• Target: full platform integration within a defined window per acquisition

A Note on Automation

Where automation is safe and failure modes are well understood — routine provisioning, known CI/CD failure classes, secrets rotation, cost anomaly flagging — aggressive automation is expected. Where automation would act on ambiguous signals or carry significant blast radius, human judgement stays in the loop. The goal is to reduce toil on solved problems, not to automate decisions that require engineering expertise.

Platform Stack

Area Stack / Standard IaC Terraform OSS / OpenTofu CI/CD GitHub Actions Event Streaming Architecture and tooling chosen for the workload Observability Grafana, Prometheus, Loki Log Management AWS CloudWatch, Grafana Loki Incident Management OpsGenie (startup tier) or Better Uptime Secrets AWS Secrets Manager / HashiCorp Vault OSS Containers ECS (default), EKS only where justified Cost Monitoring AWS Cost Explorer with custom dashboards What We’re Looking For

• 8–12 years in platform engineering, DevOps, or SRE — with clear evidence of increasing ownership over time
• Strong Terraform depth across multi-environment, multi-account setups
• CI/CD ownership across a multi-product environment with GitHub Actions
• Experience with event streaming infrastructure at production scale — design, operations, reliability, and cost management
• Hands-on Grafana, Prometheus, and Loki in production
• AWS operational depth: ECS, EKS, RDS, IAM, VPC, CloudWatch, Cost Explorer
• SRE fundamentals: SLOs, error budgets, on-call design, post-mortem culture
• Acquisition or greenfield platform integration experience strongly preferred

How You Work

• Comfortable operating across multiple products simultaneously — context-switching without dropping standards
• Cost-efficiency instinct — you optimise spend as a habit, not as a project
• You treat automation as a tool for eliminating toil, not a substitute for engineering judgement
• You document decisions, enforce standards through code, and build platforms that other engineers find intuitive to use

Why This Role

The platform function is being built from the ground up. You will have architectural ownership of the entire non-AWS platform layer across a growing portfolio of enterprise SaaS products, with the freedom — and responsibility — to build the reliability and delivery culture of the organisation.

This is not a role that inherits someone else’s decisions and maintains them. Every major architectural choice is still to be made. If you want to build something that lasts and that other engineers depend on, this is the role.

Hardware Engineering

• Design and optimize airframes (multi-rotor, fixed-wing, hybrid) using lightweight composites and advanced aerodynamics.
• Develop and integrate propulsion systems, payload modules, batteries, and custom PCBs.
• Implement sensor fusion systems (LiDAR, GPS, cameras, IMUs, radar, RF) for navigation and mapping.
• Ensure compliance with safety, EMI/EMC, thermal, and environmental standards.

Hardware Engineers

• B.E./M.E. in Aerospace, Mechanical, Electronics, or Robotics.
• 3 - 5+ years in UAV/robotics design and prototyping.
• Strong CAD & simulation skills (SolidWorks, CATIA, ANSYS).
• Hands-on experience with avionics, PCBs, propulsion, RF, and power systems.

Role Summary

We are looking for a business analyst with proven experience delivering enterprise-class customer relationship management (CRM) and customer experience (CX) solutions across local, state, and other public sectors.

The ideal candidate should be comfortable owning end-to-end delivery from requirement to deployment.

Key Responsibilities

•  Lead requirement-gathering sessions, stakeholder discussions, and functional analysis.
• Manage end-to-end delivery of CRM/CX implementations including case management, service requests, workflows, dashboards, and agent desktop functionality.
• Configure and maintain CRM/CX platform modules- translate business rules into workflows, queues, and cross-channel routing logic.
• Coordinate with business stakeholders, development, QA, and support teams to ensure smooth project execution and delivery.
• Manage escalations, defect tracking, issue resolution, and proactive client communication throughout the project lifecycle.
• Plan and support UAT, regression testing, release validation, and production go-live activities.
• Track project activities and issues using JIRA or similar tool in an Agile/Scrum environment.

Skills & Qualifications

• 4 + years of experience in Business Analysis and project coordination, preferably on enterprise CRM or CX platform implementations.
• Hands-on experience with an enterprise CRM/CX platform covering case management, workflows, dashboards etc
• Familiarity with cross-channel service delivery such as web, social, and service channel integration within a unified CRM/CX environment.
•  Exposure to enterprise application ecosystems (ERP, cloud infrastructure, or related platforms) is a strong advantage.
• Proven ability to manage escalations, defect lifecycles, and cross-functional coordination independently.
• Proficient with JIRA, Zoho, or similar tools for Agile/Scrum tracking; strong documentation and written communication skills.

Job SummaryWe are seeking a skilled Java Spring Boot Developer with 5-8 years ofexperience to join our development team. The ideal candidate will beresponsible for designing, developing, and maintaining backend systemsusing Java, JSP and Spring Boot, with a focus on performance, scalability, andreliability.Key Responsibilities Design and implement RESTful APIs using Spring Boot Collaborate with front-end developers, testers, and product managers Write clean, maintainable, and efficient code following best practices Troubleshoot and debug applications Integrate third-party APIs and services Participate in code reviews and contribute to team improvements Document development processes, APIs, and technical decisionsRequired Skills and Qualifications 5-8 years of hands-on experience in Java development Strong knowledge of Spring Boot, Spring MVC, Spring Data JPA, and JSP Experience with REST API development and integration Familiarity with databases such as MySQL Experience with version control tools like Git Understanding of Agile methodologies Good problem-solving and communication skills

• Strong UI architecture and design skills and keen business sense.
•  Excellent front end/UI skills (JS, HTML, Angular) skills.
• Good knowledge of nodeJS.
• Good knowhow of server-side technologies, exposure to databases.
• Good exposure to configuration management, testing, deployment.
• Deep knowhow of data structures, algorithms.
• Hands on development across technologies.

Job Title: Audit Specialist

Location: Noida 63

Experience Required: 2-5 years

Employment Type: Full-Time

We are seeking a detail-oriented Audit Specialist to join our compliance team. The ideal candidate will have experience in auditing and ensuring compliance with PCI DSS, ISO 27001, ISO 9001, SOC 2, and other regulatory frameworks. You will conduct internal audits, manage compliance processes, and collaborate with teams to ensure alignment with regulations.

Key Responsibilities:

• Conduct internal audits for PCI DSS, ISO 27001, ISO 9001, and other compliance frameworks.
• Develop and implement audit plans and ensure regular assessments.
• Identify compliance gaps, document findings, and recommend corrective actions.
• Prepare detailed audit reports and track remediation progress.
• Assist with external audits and liaise with regulatory bodies.
• Provide training on compliance best practices.
• 
  

Required Skills & Qualifications:

• Strong knowledge of compliance standards (PCI DSS, ISO 27001, ISO 9001, SOC 2, etc.).
• Experience in internal and external auditing, risk assessment, and compliance processes.
• Strong analytical, problem-solving, and communication skills.
• Preferred certifications: CISA, CISM, ISO 27001 Lead Auditor, CRISC (not mandatory).

Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.

• Handling customer conversations through email and chat desk and especially in a global context
• Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed

Desired Candidate Profile

• Obtains client information from online databases.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.
• Skills and Qualifications:
• Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Desired Technical Skills :

- Excellent skills in PHP, MySQL  and Javascript

- Knowledge of any MVC framework Laravel, Codeigniter etc.

- Strong object-oriented programming skills

- Good understanding of both front-end and back-end web development.

- Knowledge of eCommerce is a plus point.

Professional Skills:

- A team player with good communications

- Ability to solve problems quickly and efficiently

- Great aptitude and attitude towards learning

- Take full responsibility for task/project execution

- Ability to prioritize own work and respect deadlines

Benefits:

Work From Office Only

Flexible day shift

5 Days Working

Paid Leave

Skills: SFDC developer, classic, lightening, Apex, VF

Notice period : 60days

After shortlisting will schedule interview

1st round: Zoom( 1pm -5pm)

SFDC- Pune

5-8yrs-20lpa

8-10yrs-25lpa