Content Writer

Location: Bangalore 

About us 

RockED is the premier people development platform for the automotive industry, supporting the entire employee lifecycle from pre-hire and onboarding to upskilling and career transitions. With microlearning content, gamified delivery, and real-time feedback, RockED is educating the automotive workforce and solving the industry's greatest business challenges. 

The RockED Company Inc. is headquartered in Florida. Backed by top industry experts and investors, we’re a well-funded startup on an exciting growth journey. Our R&D team (Indian entity) is at the core of all product and technology innovation 

We partner with 10000+ dealerships, empower 60,000+ learners, complete 15000+ certifications, and have crossed 11 million lesson completions

Check out our website https://www.rocked.us/ 

Your Impact

We are looking for a Hands-on software developer with strong hands-on experience in backend technologies (Node.js) who can lead, mentor, and grow a high-performing engineering team.

Engineers who can combine technical depth with strategic product thinking. This role is ideal for someone who enjoys working with modern backend stacks, brings strong critical thinking to the table, and can balance short-term delivery with long-term technical vision. 

• Stay updated with evolving AI technologies and encourage the team to leverage AI tools effectively to improve development efficiency and innovation.
• Build and provide technical direction and architectural guidance for backend services and APIs.
• Design, implement, and maintain databases, ensuring data integrity, security, and efficient retrieval. 
• Implement the core logic that makes applications work, handling data processing, user requests, and system operations. 
• Contribute actively to system architecture, proposing enhancements and leading design discussions for new features and services.
• Working closely with product managers and designers to turn ideas into reality and shape the product roadmap. 
• Optimize systems for performance, scalability, and security 
• Stay up-to-date with new technologies and frameworks, Drive planning, prioritization, and timely delivery of engineering initiatives.
• Drive code quality through writing unit tests, documentations and conducting code reviews.
• Take ownership of end-to-end feature development — from design to deployment and monitoring.

What skills do you need? 

• Extensive (Must have) hands-on experience in JavaScript / TypeScript, backend development using Node.js and Express.js, and database management with MySQL.
• Strong command of JavaScript and understanding of its quirks and best practices
• Exposure to system design and interest in building scalable, high-availability systems.
• Experience from a high-growth product-based startup is a must-have.
• Ability to think strategically when designing systems—not just how to build, but why
• Prior work on B2C applications with a focus on performance and user experience
• Knowledge of Sequelize, MongoDB, and AWS would be an advantage. 
• Curiosity and openness to adopt emerging AI technologies in engineering workflows and incorporate AI capabilities into products or internal tools.

Why choose a career at RockED? 

• Build from Day One: Work in small, fast-moving teams solving real problems and building products from the ground up.
• Learn from Industry Leaders: Collaborate directly with leaders who’ve held senior roles at global companies like Adobe, Microsoft, Walmart, and more.
• AI Expoure: We encourage engineers to leverage AI tools and emerging technologies to improve productivity, experimentation, and innovation.
• Global Exposure: Be part of a diverse, high-calibre team working closely across the US and India.
• People-First Benefits: ₹10 lakh health insurance coverage for you and your family—fully sponsored by RockED.

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Finestar Jewellery and Diamonds Pvt Ltd we are looking for Assistant Sales Manager( International) B2B Business

Finestar Jewellery and Diamonds Pvt Ltd is a distinguished organization and a sight holder of the De Beers group of companies. We specialize in sourcing rough diamonds directly from primary sources, processing them in our fully-integrated factories, and distributing polished diamonds globally through our extensive marketing and distribution network. With over 25 years of operations, we have established a presence in 8 countries, contributing significantly to the diamond industry.

Assistant Sales Manager( International)

Cadre: Manager

Position Reports to: The COO

Location: Mumbai, BKC & USA Travel *

*only Male candidates *

*Mandatory to Have USA VISA* ( B1 or B2)

people having valid VISA only need to apply

* Shift Timings and Working Days: US Shift, 7:00 PM to 3:30 AM,

5 days working ( Monday to Friday ) Saturday & Sunday Fixed off

Primary Job Duties and Responsibilities

Sales and Business Development: Responsible for B2B marketing and sales of certified loose diamonds overseas.

This includes lead generation, client relationship management, and achieving sales targets in the USA and European markets.

Customer Engagement: Work closely with clients to understand their needs, provide product information, and ensure customer satisfaction. Resolve inquiries and complaints promptly to maintain high levels of client retention.

Market Analysis: Analyze customer requirements and market trends to tailor product offerings and strategies accordingly. Maintain awareness of competitor activities and market dynamics.

Travel Requirement: Travel approximately 6 months per year to the USA and European countries for client meetings, trade shows, and business development activities.

Have to work in Night and evening shift.

You are required to travel 06 months in a year to US and European countries Skills:- Marketing, B2B Marketing, Lead Generation and Sales Required Skills and Qualifications:

Experience in B2B marketing, lead generation, and sales within the diamond industry, preferably with certified loose diamonds.

Strong understanding of natural diamonds, including grading and certification processes. Proven ability to develop and maintain relationships with key stakeholders in the USA and European markets. Excellent communication skills, both verbal and written. Multilingual proficiency is advantageous.

Ability to work effectively in a night shift environment and demonstrate flexibility in working hours.

Detail-oriented with strong organizational skills and the ability to manage multiple priorities.

Proficiency in computer skills including CRM software, Microsoft Office Suite, and internet research tools. Compensation:

For Freshers & Experienced Candidates: CTC 50,000 to 1,00000 ( Depends on the interview ) INR per month fixed, with potential for higher based on interview performance.

*Food and Accommodation will be bear by the company*

Subject Line: Full Name and Location Body of Email: Include a brief summary (under 150 words) explaining why you want to work for Finestar Jewellery and Diamonds Pvt Ltd and highlight relevant skills and experiences

• Lead, recruit, train, and coach the sales team of the organization and ensure that they completely understand the mission and vision of the organization.
• Experience in IT Software Services, development of enterprise application.
• Be an active mentor and coach to the Team to help them conclude their deals.
• Help team created unique and effects sales pitches, write professional proposals and manage CRM
• Expected to maintain utmost confidentiality in regard to the business of the Company.
• Experience in working on pre-sales & post-sales part with extensive experience in working on several portals.
• Should have knowledge about channels of leads and conversions, should know how to develop leads into project, nurture leads, give technical solutions to clients , take out timeline and cost on proposed solution.
• Required to work with Integrity and Productively for the growth and success of the Company. 
• Research and develop strategies and plans which identify new marketing opportunities, direct marketing, and new project development 
• Directly manage major and critical developing client accounts, and coordinate the management of all other accounts 
• Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures 
• Should have excellent communication, social, and organizational skills 
• Implement effective promotional strategies trained a high performance sales team and helped boost corporate image 
• Execute in an intense, fast-paced, and highly iterative environment 
• Work with Global Teams to Optimize the Customer Relationship Assisting in Winning New Sales Projects 
• Should know how to get sale via portals, Digital fields etc.
• Responsible for Preparing Monthly/Quarterly/Annual Sales Reports and annual Sales & Marketing Plans 
• Directly responsible to report to company VP-Sales.

• Design and build advanced applications for the iOS platform

• Experience is required in IOS

• Collaborate with cross-functional teams to define, design, and ship new features.

• Unit-test code for robustness, including edge cases, usability, and general reliability.

• Work on bug fixing and improving application performance.

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• Working experience in iOS development using Swift, RX Swift,

• Have published one or more iOS apps in the app store

• A deep familiarity with Objective-C and Cocoa Touch

• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

• Experience with third-party libraries and APIs

• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

• Solid understanding of the full mobile development life cycle

• working experience on Media streaming

• Working experience on Modular programming, RX Swift, Auto layout, Push Notification & Deep Linking.

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly