Senior Researcher

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

We are seeking a highly skilled and innovative 3+ years of experienced Generative AI Engineer to join our dynamic team. As a Generative AI Engineer, you will play a key role in developing cutting-edge algorithms and models to create generative solutions that push the boundaries of artificial intelligence.

Key Responsibilities

1. Design, develop, and implement cutting-edge computer vision algorithms, encompassing areas such as image processing, object detection, and segmentation.
2. Leverage Generative Adversarial Network (GAN) models to synthesize novel data and enhance the quality of existing datasets.
3. Engage in collaborative efforts with cross-functional teams to seamlessly integrate AI-driven solutions into our product portfolio.
4. Spearhead initiatives to refine and optimize model architectures, ensuring top-tier performance and efficiency.
5. Stay at the forefront of AI and computer vision advancements, ensuring our solutions are consistently state-of-the-art.
6. Provide mentorship to budding data scientists, promoting a cohesive, inclusive, and knowledge-sharing team culture.

Qualifications:

1. A minimum of 3 years of specialized experience in computer vision, with a focus on deep learning. Proficiency in neural architectures such as CNNs, RNNs, Encoder-Decoders, and generative models including GANs and GPT is essential.
2. Demonstrated expertise in crafting, fine-tuning, and deploying AI models for real-world applications.
3. Mastery in programming languages, notably Python, and familiarity with deep learning frameworks such as TensorFlow and PyTorch. Experience with image processing libraries like OpenCV and Pillow is a plus.
4. Exceptional analytical and problem-solving prowess, complemented by meticulous attention to detail.
5. Stellar communication and presentation abilities, with a knack for distilling intricate technical data into clear, actionable business insights.

Preferred Skills:

1. Hands-on experience with cloud platforms, especially AWS, and adeptness with container orchestration tools like Docker and Kubernetes.
2. Proficiency in version control utilities, particularly Git and GitHub.
3. Prior contributions to the AI research community, such as publications or significant community involvement, will be highly regarded.
4. Acquaintance with agile development practices.
5. A compelling portfolio showcasing a range of projects in computer vision and image segmentation is desirable

Responsibilities:

1. Develop and maintain web applications using React.js and Laravel.
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Write clean, maintainable, and efficient code.
4. Build reusable components and front-end libraries for future use.
5. Optimize applications for maximum speed and scalability.
6. Implement security and data protection features.
7. Collaborate with other team members and stakeholders to deliver high-quality software solutions.

Requirements:

1. Proven experience as a React.js and Laravel Developer.
2. In-depth knowledge of JavaScript, React.js, and Laravel.
3. Familiarity with RESTful APIs and modern front-end build pipelines and tools.
4. Experience with state management libraries such as Redux.
5. Solid understanding of the full web development process, from design to deployment.
6. Knowledge of version control (e.g., Git).
7. Strong problem-solving and communication skills.
8. Ability to work independently and as part of a team.
9. Bachelor's degree in Computer Science or a related field (preferred).

Nice to Have:

1. Experience with other front-end libraries/frameworks (Vue.js, Angular, etc.).
2. Knowledge of serverless architecture.
3. Experience with database systems (MySQL, PostgreSQL, MongoDB, etc.).
4. Familiarity with Docker and containerization.

We are looking for a Graphic Designer to create engaging and on-brand graphics for a variety of media. the Graphic Designer job description includes the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts, and photos.

Your graphics should capture the attention of those who see them and communicate the right message. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, we’d like to meet you.

• Responsible for designing marketing collaterals/Creatives such as Banners, Display Ads, Social Media Creatives, Promotional Material
• Work together with a writing partner and collaborate with client-facing teams and delivery to develop visual branding and graphic visualizations for pursuit artifacts
• Ability to understand the client and/or end-user point of view and values in globally and regionally
• Having a deep understanding and proven ability is generating great visual content online Prior experience and expertise in creating content focused on furniture would be ideal
• Guide in creating outlines, storyboards based on imagery and come up with highly creative and modern designs that are in sync with what users of social media would expect from a leading furniture brand
• Adhering to defined timelines to produce high-quality deliverables
• Bring new innovative approaches to graphic visualizations from experience, research on creative design trends
• Should be proficient in designing posters, booklets, handouts, PPT decks

• Experience in Graphic Design software – Adobe Photoshop, Canva, Illustrator, Sketch, Corel draw, etc.
• Exceptional ability in graphic design and typography, preferably with experience in digital consumer products
• Should have experience in photo retouching
• Understanding of branding and ability to apply a brand s look and feel across the web and mobile properties
• Self-driven with the ability to work without constant supervision
• Ability to communicate effectively in a cross-functional team and present ideas and designs effectively.
• Prior Experience in online furniture industry will be an advantage

Roles & Responsibilities:

• 4+ years of experience as both a hands-on architect and a software engineer
• Leadership experience in creating, deploying, and iterating excellent software
• Extensive problem-solving skills
• Good written and vocal communication skills (in English)
• Proficiency in the following skills and technologies is mandatory: Core PHP, CodeIgniter, WordPress(CMS), MVC Framework, MYSQL(Database), OOP, JavaScript, jQuery, HTML, CSS, Laravel 5, Opencart, AngularJS, GIT, SVN
• Capture high level requirements quickly from client or the sales team
• Be able to estimate with limited information by guesstimating based on some logical reasoning and assumptions
• Be able to clearly state the assumptions for the estimate
• Has good command over presentations and be able to quickly create a pre-sales presentation for the sales team
• Strong understanding of technology
• Ability to research out potential products / technologies for the proposed solution