SR AWS DATA ENGINEER

Strong Technical Support Leader profile

Mandatory (Company) – Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)

Mandatory (Experience 1) – 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams

Mandatory (Experience 2) – Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams

Mandatory (Team Leadership) – Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management

Mandatory (Technical Depth) – Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows

(to effectively coordinate with architects and engineering heads)

Mandatory (Process & Metrics) – Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting

Mandatory (Ticketing Tools) – Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms

Mandatory (Core Skills) – Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

Strong Data Scientist/Machine Learnings/ AI Engineer Profile

Mandatory (Experience 1) – Must have 2+ years of hands-on experience as a Data Scientist or Machine Learning Engineer building ML models

Mandatory (Experience 2) – Must have strong expertise in Python with the ability to implement classical ML algorithms including linear regression, logistic regression, decision trees, gradient boosting, etc.

Mandatory (Experience 3) – Must have hands-on experience in minimum 2+ usecaseds out of recommendation systems, image data, fraud/risk detection, price modelling, propensity models

Mandatory (Experience 4) – Must have strong exposure to NLP, including text generation or text classification (Text G), embeddings, similarity models, user profiling, and feature extraction from unstructured text

Mandatory (Experience 5) – Must have experience productionizing ML models through APIs/CI/CD/Docker and working on AWS or GCP environments

Mandatory (Company) – Must be from product companies, Avoid candidates from financial domains (e.g., JPMorgan, banks, fintech)

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

.BUSINESS DEVELOPMENT EXCUTIVE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

JOB DESCRIPTION

We are looking for an MVC developer who has hands-on experience of Web API and SQL servers and will be able to develop and support existing applications. The main scope of work will include everything from back-end to client-side code, using optimal and efficient technologies, frameworks, and patterns. Your primary responsibilities will be to research the perfect solution and develop the same for the project. Therefore, you must be skilled at requirement understanding, problem-solving, solution design, and high-quality coding.

        SKILLS REQUIRED

·        Proficiency in C#

·        Experience using .NET 4.5+

·        Experience in developing MVC, WEB API applications

·        Good knowledge of Entity Framework 6.* | ADO.NET

·        Proficient knowledge of MSSQL

·        Database design including indexes and data integrity 

·        Implementing enterprise application patterns 

·        Familiarity with the client-side framework jQuery | Angular

              PERKS AND BENEFITS

·        Punctuality bonus of 15 days’ salary

·        Employee of the month 5 days’ salary

·        Phone and Internet bills

·        Surprise birthday gifts

·        Refreshment trips

·        Events and games 

1. Key Accountabilities

1. Skills Required for the role