Project Manager - Tech

JOB DESCRIPTION

Customer Support - Patient Calling (US Healthcare) Responsibilities: •

Patient calling representatives address patients' concerns about their accounts • Help with billing issues and negotiate to collect unpaid debt • Their duties include creating payment plans and taking patients' payments • When a patient's account has an overdue balance, the patient account representative calls the patient to discuss recovering the payment • Good phone communication skills help working with patients and clearly explaining policies and details. Desired Candidate Profile: • Experience in AR calling is an added advantage • Excellent verbal and written communication skills • Good knowledge in MS Excel and word • Flexible with Night shift timings • Adaptability and willingness to go the extra mile when needed.

EXPERTISE AND QUALIFICATIONS

Competencies required • Basic Computers • Analytical • Excellent Written and Verbal communication •

Domain Venue: Starmark Software Pvt Ltd. Starmark Camelot, No. 6, 1st Main Road, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru/Bangalore - 560066, Karnataka, India

J.D/Role 

• Need to perform diagnostic audiological evaluation on adults and children. 
• Perform PI functions and acoustics immittance. 
• Performs pure tone audiometry test, impedance audiometry, and Tympanometry test. 
• Fills all forms and signs test evaluation sheets. 
• Performs hearing aid consultation and trial. 
• Perform and guide customers in setting up hearing aids. 
• Performs fittings, orientations, and checks. 
• Fit and dispense prospective clients with an appropriate make and model of hearing aid technology and product 
• based on their hearing loss situation. 
• Guides customers in cleaning methods and usage of hearing aids. 
• Do a minor repair of aid. 
• Performs regular follow-up with customers and takes their feedback. 
• Select and administer the appropriate diagnostic procedures for each patient based on age and performance ability. 

II.Skill Set 

• Need to have good communication skills. 
• Be empathetic to clients. 
• Need to be updated with technology and testing advances. 
• Need to have and develop good customer care skills.

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

• Handle inbound and outbound voice calls professionally.
• Resolve customer queries and complaints with empathy and efficiency.
• Maintain accurate call records and update CRM tools regularly.
• Ensure customer satisfaction by providing prompt and effective support.
• Work collaboratively with team members to meet daily service metrics.

Requirements:

• Minimum 1 year of experience in a Customer Service (Voice Process) role.
• Excellent verbal communication skills in English.
• Customer-focused attitude with problem-solving ability.
• Comfortable working in rotational shifts and with weekly offs.
• Basic knowledge of CRM tools and systems is a plus.

We are looking for a collections manager to monitor staff and oversee the procedures to reduce the

amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with

clients or write-off debt to minimize the company’s potential loss of income.

To be a successful collections manager, you should be analytical and have great report-writing skills.

Ultimately, a top-notch collections manager should have extensive knowledge of collection laws, and

continuously find ways to improve the company’s debt recovery.

Collections Manager Responsibilities:

 Overseeing staff members and ensuring the accurate and timely invoicing of customers.

 Setting payment collection goals and targets for the department.

 Creating and implementing a strategy to improve the collection of outstanding credit.

 Implementing collection policies and procedures to avoid excessive outstanding credit.

 Ensuring that the company policy on recoveries is followed and that it is in line with state and federal

regulations.

 Implementing deadlines for invoicing and payment collection.

 Negotiating with customers in cases when non-payment occurs.

 Preparing monthly feedback reports on payment collections.

 Remaining informed of any legislative procedural training regarding debt collection.

 Training and mentoring of staff members in the collections department.

Collections Manager Requirements:

 Bachelor’s degree in finance, accounting, or a related field.

 We are looking for a Manager who has worked for a first bucket loan collections process

(including payday loans and installment loans).

 The applicant should have international collections experience

 3-5 years experience as a collections manager.

 Experience with accounting software such as QuickBooks and General Ledger and advanced knowledge

of MS Excel.

 The ability to work accurately and independently.

 Good verbal and written communication skills.

 Excellent analytical skills and an eye for detail.

 Outstanding leadership and managerial skills.

 Strong time and people management skills.

 Ability to work to strict deadlines.

 Ready to work at US Shift

Key Responsibilities:

• Understand Business requirements in BI context and design data models to transform raw data into meaningful insights
• Create dashboards and interactive visual reports using Power BI
• Analyze data and present data through reports that aid decision-making
• Design, develop, test, and deploy Power BI scripts and perform detailed analytics
• Communicate with Business units & leadership team and aim at better visualization and transparency of data analytics, driving insightful business strategies and improved business performances
• Partner with other Technology teams to create Data models, Charts & Reports in a scalable and controlled environment

Knowledge/Experience:

• A bachelor’s degree in data science, data analytics, computer science, mathematics, statistics, econometrics, financial engineering, computer or electrical engineering, or other related quantitative fields
• 4-5 years of experience in Data Preparation & Analysis, Business Intelligence using Data visualization tools (e.g.: Power BI) and sound knowledge of JavaScript, SQL
• An understanding of Machine Learning and Artificial Intelligence (AI)
• Experience with analysis in FMCG or Electronic sector is preferred
• Strong knowledge of Microsoft Excel & PowerPoint

Skills/Qualifications:

• Strong analytical skills and ability to work in a fast-paced environment
• Business acumen to understand complex business problems and translate them into analysis that leads to actionable business insights
• Strong communication skills (oral and written) to explain complex data and analytical problems
• Willingness to learn and to explore new ideas, with independent thinking and attention to details
• Strong work ethics, the can-do attitude and excellent interpersonal skills