Senior Product Manager

First & foremost, this role is not for you if you don’t enjoy solving really deeeep-tech problems with a high surface area, which means that no person would fit in for solving the complete problem (we know that) & there’ll be a lot of things to learn on the way, read further if you’re only interested in something of this sort.

We are building a Social Network for Fashion & E-commerce powered by AI with the vision of redefining how people buy things on the internet! We believe we are one of the very few companies that are here to solve a real consumer problem & not just cash on to the AI hype. We’ve raised $1M in pre-seed funding from top VCs & supported by the best entrepreneurs of India.

As a founding AI-ML Engineer, you will build & train foundation models from scratch, fine-tune existing models as per the use-case, scraping large sums of data, design pipelines for data ingestion, processing & scalability of systems. Not just this, you’ll also be working on recommendation systems, particularly algorithm design & planning the execution from day one.

Now, What we’re looking for & our expectations:

Note: We don’t really care about your qualifications as long as we can see that you have sufficient knowledge required for the role & a strong sense of ownership in whatever you do.

• Design and deploy advanced machine learning models in Computer Vision including object detection & similarity matching
• Implement scalable data pipelines, optimize models for performance and accuracy, and ensure they are production-ready with MLOps
• Take part in code reviews, share knowledge, and lead by example to maintain high-quality engineering practices
• In terms of technical skills, you should have a high proficiency in Python, machine learning frameworks like TensorFlow & PyTorch
• Experience with cloud platforms and knowledge of deploying models in production environments
• Have decent understanding of Reinforcement Learning and some understanding of Agentic AI & LLM-Ops
• First-hand experience with scalable Backend Engineering would put you on the first consideration over other candidates

A few things about us

• Building the next 100 people $100 Billion AI-first Company
• Speed of execution is really important to us
• Delivering exceptional experiences that exceed user expectations
• We embrace a Culture of continuous learning and innovation
• Users are at the heart of everything we do
• We believe in open communication, authenticity, and transparency
• Solving problems through First Principles

Benefits of joining us

• Top of the market Compensation
• Any hardware you need to do your best work
• Open to hybrid work (although we prefer in-person over remote to maximise learning)
• Flexible work timings
• Learning & Development budget
• Flexible allowances with hassle-free reimbursements
• Quarterly team outings covered by us
• First Hand experience of shipping world class products
• Having loads of fun with a GenZ team at a Hacker House

Roles and Responsibilities

Desired Candidate Profile

Client: Sony Corporation

Position: 3

Exp: 5-8Years

DevOps Engineer

Location: Bangalore

Budget: 16.5 LPA Max

Gerrit ,Jenkins, Rabbit MQ AWS Linux
Python ,Ansible, Tomcat ,Postgresql
Grafana ,Groovy,HTML,Shell,Apache,Git , ELK

Company Profile:
Blitzpools is an Indian fantasy sports platform that allows users to
play fantasy cricket, football and kabaddi.

Blitzpools is a Game of Skill where user creates a team of real
players for an upcoming match and compete with other users for big
prizes. User's team earns points based on user's player performances
in the real-life match.

Years of Experience: 6+yrs.

Responsibilities:

• End-to-End ownership of retention programs and processes across a variety of direct-to-customer channels – Outbound & Inbound, Manual / Assisted (tele-calling, visits) & Automated (including email, SMS, push notifications, merchandising and other new upcoming digital mediums)
• Conceptualizing, building, executing and analyzing retention programs, making continuous improvements based on performance, trends, and insights via tests and iterative optimization
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research
• Own the product strategy and roadmap for retention - Partner with the product team to translate business goals into short term and long-term product roadmaps- Comfortable in generating a strategic vision as well as glide path with product teams. Stay abreast of new innovations and the latest technology trends and explore ways of leveraging these

Desired Skills:

• Bachelor’s degree from a reputed institute. 6-8 years of overall experience with 5+ years of relevant work experience in lifecycle marketing in consumer products / services
• Demonstrate result orientation and high Bias for action. The candidate must have strong operational experience and be willing to get hands dirty.
• Proven track-record of managing and delivering marketing programs identifying customer actions and conversions for each stage and achieving those KPIs
• Highly customer-obsessed thinking with a deep understanding of customer needs and aspirations. Skilled at decoding the price-value equation from a customer’s perspective and an ability to speak the customer’s language
• Demonstrated experience using data and KPI metrics to monitor and measure performance, measure effectiveness and plan ongoing improvements
• Strong verbal and written communication skills. Ability to think big and rethink how to better serve our customers
• High bias for taking end-to-end ownership of responsibilities, flexibility and exceptional communication skills earning trust of others

 Technical Support Representative (Internet Connectivity)

Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

• Deliver service and support to end-users using and operating automated call distribution phone software.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
• Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
• Knowledge about DNS, Basic network trouble shooting
• Research required information using available resources;
• Follow standard processes and procedures;
• Offer alternative solutions where appropriate with the objective of retaining customers
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.

 
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

• Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
• Understanding the DSL Technology and familiar with Modem/Router connections.
• Ability to read/speak/write English fluent and no accent issue for communication.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to use the basic DOS Command for network trouble shooting.
• Ability to empathize and professionally troubleshoot and resolve customer’s issues.
• Fast learner and always willing to follow up the request from Management.
• Backgrounds of networking trouble shoot.
• Working experience of Networking/VOIP service/IPTV.
• Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

• Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
• Certificate of: CCNA or CCNP.

Skill and Knowledge Qualifications:

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of customer service principles and practices;
• Effective listening skills and Multi-tasking capabilities;
• Willingness to co-operate with others and work to the greater good;
• Good communication skills in English  

               
Conditions:

• Position requires use of headset and the candidate’s needs to be open for voice process
• Should be flexible for rotational night shifts
• Working Days – 5
• Both Ways Cab Facility
• Need to be from the respective hiring zones to avail cab facility
• Internet: Minimum 50  mbps with feasibility of Ethernet Cable.
• System configuration: Minimum 4 GB RAM with intel core processor.
• Head Phone: USB head phone with MIC                  Power back up / inverter.

free Pick up and drop facility from the respective hiring zones

 Should be flexible for rotational night shifts

 Working Days- 5 days

 Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

• Integration of user-facing elements developed by front-end developers.
• Build efficient, testable, and reusable PHP modules.
• Solve complex performance problems and architectural challenges.
• Integration of data storage solutions may include databases, key-value stores, blob stores, etc.
• Add other responsibilities here that are relevant.

Talent Requirements

• Strong knowledge of PHP web frameworks such as Laravel, Yii, Code igniter, etc depending on your technology stack.
• Understanding the fully synchronous behavior of PHP.
• Understanding of MVC design patterns.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
• Knowledge of object-oriented PHP programming.
• Understanding accessibility and security compliance.
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Understanding fundamental design principles behind a scalable application.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system
• Familiarity with the limitations of PHP as a platform and its workarounds.
• Creating database schemas that represent and support business processes.
• Familiarity with SQL/NoSQL databases and their declarative query languages.
• Proficient understanding of code versioning tools, up to date.
• Diploma, BCA, BE, B-Tech or equivalent.