Senior Product Designer

Strong Recruitment / Talent Acquisition focused-profile

Mandatory (Availability) - Must be available immediately, to join from client office location in Indiranagar, Bengaluru (5 Days WFO)

Mandatory (Experience 2) - Must have strong experience in hiring for Product, Tech and Design roles.

Mandatory (Company) - Small Recruitment Agency (Not more than 50 Employees) OR Small / Early-stage Startup

Preferred

Preferred (Company) - Early-stage Tech Startup

We are looking for a skilled .NET Developer to design, develop, and maintain high-quality web applications and services. The ideal candidate should have strong experience in Microsoft technologies, including .NET Core / .NET Framework, C#, and ASP.NET, along with a good understanding of front-end technologies and database management. You will be responsible for building scalable solutions, writing clean and efficient code, and collaborating with cross-functional teams to deliver robust applications.

The role requires expertise in developing RESTful APIs, working with relational databases like SQL Server, and following best practices in software development, including code reviews, testing, and deployment. Familiarity with modern frameworks, cloud platforms (such as Azure), and Agile methodologies will be an added advantage.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

ecute network implementation activities as per approved High-Level Design (HLD) and Low-Level Design (LLD).

2

Configure and deploy L2/L3 switches in standalone, Stacks,SVL, VSS  (Core, Distribution, TOR, Access).

3

Implement and validate routing protocols (BGP, OSPF, Static routing) under guidance of L3/Architect teams.

4

Implementation of L2 protocols on STP,BPDU,VTP and HSRP,VRRP protocols on network devices

5

implementation of migration projects & Activities on cisco and Arista switches

6

Provide L2 operational support for routing, switching, any incidents.

7

Perform configuration changes, port activations, VLAN changes, and access rule updates as per change management process

8

Maintain accurate network documentation (topologies, IP plans, configurations).

9

Prepare implementation reports, test results, and BAU handover documents

10

CCNP routing & switching certified or trained



1

Deploy, configure, and maintain Fortinet , Cisco and Palo Alto Networks firewalls in Data Center, DMZ, WAN, and Internet-facing environments.

2

Good hands on knowledge of Panorama for Palo alto management

3

Implement firewall configurations as per approved HLD / LLD and enterprise security standards.

4

Configure security zones, interfaces, routing, NAT, and high availability (HA).

5

Perform firewall migration activities, upgrades, and cutovers with proper rollback planning.

6

Coordinate with network, server, cloud, and ISP teams during implementation.

7

Implement and support IPSec VPNs (Site-to-Site) and SSL VPNs (Remote Access).

8

Design and implement firewall security policies following least privilege principles.

9

Configure and manage security profiles, including: IPS, webfilter, URL filtering, Application control on the firewall

10

Perform firewall rule changes, VPN updates, and profile modifications via change management process.

11

Perform hardening of firewall devices as per enterprise and industry standards (CIS, ISO, internal security baselines).

12

Participate in incident, problem, and change management (ITIL) processes.

13

Prepare implementation reports and SOP Documents.

Job Description:

Responsible for designing, developing, and maintaining full-fledged software platforms that can function independently without relying on third-party applications. Work on both the front-end and back-end development processes, using a range of technologies and languages such as Java, Springboot, microservices, cloud with Angular or react.

Essential functions:

• Strategic Architectural Design Lead the design and development of complex, enterprise-level software systems.
• Evaluate emerging technologies and recommend optimal architectural patterns.
• Ensure software solutions align with business requirements and long-term goals.
• Technical Leadership Mentor and guide junior developers on best practices and coding standards.
• Collaborate with cross-functional teams to coordinate development efforts.
• Make data-driven decisions to optimize system performance and scalability.
• FullStack Development Hands-on coding and implementation of front-end, back-end, and database components.
• Develop robust APIs, microservices, and cloud-native applications.
• Implement security measures and ensure compliance with industry standards.
• Continuous Improvement Identify opportunities to refactor and modernize existing systems.
• Automate deployment pipelines and streamline DevOps processes.
• Conduct code reviews and provide constructive feedback to the team.
• Knowledge Sharing Document technical specifications, design patterns, and implementation details.
• Conduct training sessions and workshops to upskill the development team.
• Stay-up-dated on the latest Java ecosystem and share industry insights.

Qualifications/ Experience & Skills:

• Computer engineering/ Computer Science OR equivalent degree.
• 10-15 Years of total experience.
• As an experienced Full Stack Architect, individuals would be responsible for driving the technical vision, leading the development team, and ensuring the delivery of high-quality, scalable software solutions that meet business objectives.
• Notice period: immediate - 30 days would be preferred.

Would be a plus :

• Experience in Enterprise architecture

1. Create Exclusive Distributors (minimum 4 in 4 months) in your respective areas of operation

1. To work directly with the distributor and the sales executives in designing and implementing key marketing campaigns.

1. To actively engage yourself to collect inventory, stocks and work reports of the distributor in a

daily/weekly basis.

1. To look after smooth functioning and supply chain of the authorized distributor under your

periphery.

1. To oversee sales executive schedule and plan them accordingly.

1. To facilitate cross-functional communications among project stakeholders.

1. To actively engage yourself with core marketing policies required for business development.

1. To look after the grievances and claims arising from time to time maintaining proper

coordination with the company.

1. To actively follow other marketing strategies and instructions as and when instructed by the company.

Shyja Shanoj

Manager - Business & Operations

Forte Recruitment Consultants

Kannur, Kerala, India

• Roles:
• Conducting market research and identifying potential clients.
• Cultivating strong relationships with new clients, while maintaining existing client relationships.
• Collating and maintaining client information in the CRM database.
• Working closely with staff across departments to implement growth strategies.
• Developing and implementing sales strategies, client service and retention plans, and analyzing sales data to inform or update marketing strategies.
• Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.
• Ability to manage multiple clients concurrently and meet deadlines.
• Identify new business opportunities and partners.
• Must haves:
• A young talent with a minimum experience of 2 years in sales in a related startup/company and has strong connections.
• Perks:
• 5-10% commission for every campaign earned.

We are looking for an experienced engineer with superb technical skills. You will primarily be responsible for architecting and building large scale data pipelines that delivers AI and Analytical solutions to our customers. The right candidate will enthusiastically take ownership in developing and managing a continuously improving, robust, scalable software solutions. The successful candidate will be curious, creative, ambitious, self motivated, flexible, and have a bias towards taking action. As part of the early engineering team, you will have a chance to make a measurable impact in future of Thinkdeeply as well as having a significant amount of responsibility.

Although your primary responsibilities will be around back-end work, we prize individuals who are willing to step in and contribute to other areas including automation, tooling, and management applications. Experience with or desire to learn Machine Learning a plus.

Experience

12+ Years

Location

Hyderabad

Skills

Bachelors/Masters/Phd in CS or equivalent industry experience

10+ years of industry experience in java related frameworks such as Spring and/or Typesafe

Experience with scripting languages. Python experience highly desirable. 5+ Industry experience in python

Experience with popular modern web frameworks such as Spring boot, Play framework, or Django

Demonstrated expertise of building and shipping cloud native applications

Experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka, ELK Stack, Fluentd

Experience in API development using Swagger

Strong expertise with containerization technologies including kubernetes, docker-compose

Experience with cloud platform services such as AWS, Azure or GCP.

Implementing automated testing platforms and unit tests

Proficient understanding of code versioning tools, such as Git

Familiarity with continuous integration, Jenkins

Responsibilities

Architect, Design and Implement Large scale data processing pipelines

Design and Implement APIs

Assist in dev ops operations

Identify performance bottlenecks and bugs, and devise solutions to these problems

Help maintain code quality, organization, and documentation

Communicate with stakeholders regarding various aspects of solution.

Mentor team members on best practices