Senior Platform consultant (SFMC)

Position Title : JavaScript / TypeScript Engineer

Experience : 5+ Years

Opportunity : Full-Time (40 hrs/week)

Availability : Immediate

PST Overlap : 5 hours required

About the Role :

We are looking for experienced JavaScript/TypeScript Engineers to develop cutting-edge AI solutions for US-based companies. You’ll work on innovative projects, ensuring clean, scalable, and maintainable code.

Required Skills :

• 5+ Years of experience in JavaScript/TypeScript development
• Strong expertise in Node.js/Nest.js (3+ yrs) and React/Vue/Angular (3+ yrs).
• Proficiency in ES6, modular development, scalable architectures.
• Experience with Docker and best coding practices.
• Strong communication skills in English.

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

🚀 **Now Hiring: Salesforce B2B Developer**

**Primary Skill:** B2B Commerce

**Secondary Skills:** N/A

We are seeking an experienced **Salesforce B2B Developer** to join our team and contribute to the development, enhancement, and support of Salesforce-based solutions.

### 🔹 Key Responsibilities

• Provide development and ongoing support for assigned Salesforce applications and projects.

• Design and build custom solutions using **Apex, Lightning Web Components (LWC with Lightning Web Runtime), JavaScript, HTML, and CSS**, along with declarative tools like **Flows and Process Builder**.

• Integrate **Experience Cloud / B2B Commerce** with ERP or OMS systems to support features such as payments, tax calculation, inventory, invoicing, and order history.

• Explore Salesforce capabilities to effectively meet business requirements.

• Develop clean, scalable, and well-documented code following best practices.

• Conduct **unit testing** to ensure application reliability and performance.

• Create and maintain **system configuration and technical documentation**.

• Collaborate with cross-functional teams using tools such as **Jira, Slack, version control systems, and DevOps platforms**.

### 🔹 Required Skills & Qualifications

• **4+ years** of Salesforce development experience across platforms such as **Sales Cloud, Service Cloud, Experience Cloud, or CRM solutions**.

• Hands-on experience with **Lightning Web Components, Apex, Controllers, Triggers, Web Services, and Flows**.

• At least **2 years of development experience** with **Experience Cloud or Salesforce B2B Commerce (Lightning)**.

• Strong knowledge of the **Salesforce data model**, including Products, Price Books, Accounts, and Contacts.

• Experience integrating Salesforce with external systems through **REST/SOAP APIs, XML, middleware tools (e.g., MuleSoft, Boomi), or native Salesforce APIs**.

• Experience working with **Salesforce AppExchange applications and integrations**.

• Familiarity with data management tools such as **Data Loader, Excel Connector, and DemandTools**.

• Intermediate proficiency in **written and spoken English**.

• Strong communication skills to gather requirements, present technical solutions, and coordinate with teams.

### ⭐ Preferred Skills

• Experience with **Salesforce B2B Commerce, CMS, and other Salesforce Clouds (Sales Cloud, Service Cloud, etc.)**.

• **Salesforce certifications** such as Platform Administrator or Platform Developer I/II.

• Experience implementing **eCommerce integrations** including payment gateways, tax services, inventory management, shipping options, address validation, and order tracking.

#Salesforce #Ekloud #B2B #ERP #CRM #SalesforceDeveloper #Hiring #TechJobs #ITJobs #ContractJobs

FactWise is a fully funded, early-stage startup building b2b SaaS for a global SMB client base. Our team has alumni from MIT, Stanford, GeorgiaTech, UCL, the IITs, VJTI, Amazon and McKinsey, and currently comprises frontend, backend, full stack developers, UI/UX engineers, product managers, data scientist, and Ops, HR, Marketing. We'd love to get to know you better!

As a member of the development group, you will be primarily responsible for the design, development, and maintenance of the product:  

• Help define and create full stack architecture and deployment using React- Django-AWS in an agile environment with lots of ownership and active mentoring. 
• Work with the Product and Design teams to build new features to solve business problems and fill business needs 
• Participate in code reviews to create robust and maintainable code 
• Work in an agile environment where quick iterations and good feedback are a way of life 
• Interact with other stakeholders for requirement, design discussions and for adoption of new features 
• Communicate and coordinate with our support and professional services teams to solve customer issues. 
• Help scale our platform as we expand our product across various markets and verticals globally. 

As a young startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise. 

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

About Root Node

We’re an early-stage startup building intelligent tools for planning, scheduling, and optimization—starting with timetabling and warehouse logistics. Backed by deep domain expertise and a growing customer pipeline, we’re now building our core tech team. This is not just a coding job — it's a chance to build something meaningful from the ground up.

About the job

• Design and implement robust backend systems and APIs using Java or similar backend language and Spring Boot or equivalent frameworks
• Integrate backend services with existing custom ERP systems 
• Work closely with the founder on product architecture, feature prioritization, and go-to-market feedback
• Take full ownership of features — from system design and development to deployment and iterative improvements
• Help shape our engineering culture and technical foundations

You're a Great Fit If You:

• Have 3+ years of experience in backend development
• Are strong in Java or similar languages (e.g., Kotlin, Go, Node.js)
• Have solid experience with Spring Boot or equivalent backend frameworks
• Have integrated with ERP or enterprise systems in production environments
• Are comfortable with both SQL (PostgreSQL) and NoSQL (MongoDB)
• Understand REST API development, authentication, Docker
• Have an entrepreneurial mindset — you're excited about ownership, ambiguity, and making decisions that shape the product and company
• Want more than just a job — you want to build, solve, and learn rapidly

What We Offer

• Competitive salary
• High degree of ownership and autonomy
• Ability to shape the tech and product direction from Day 1
• Transparent and fast decision-making culture
• A builder’s environment — solve real-world problems with real impact

Hi,

We are looking for candidate with experience in DevSecOps.

Please find below JD for your reference.

Responsibilities:

Execute shell scripts for seamless automation and system management.

Implement infrastructure as code using Terraform for AWS, Kubernetes, Helm, kustomize, and kubectl.

Oversee AWS security groups, VPC configurations, and utilize Aviatrix for efficient network orchestration.

Contribute to Opentelemetry Collector for enhanced observability.

Implement microsegmentation using AWS native resources and Aviatrix for commercial routes.

Enforce policies through Open Policy Agent (OPA) integration.

Develop and maintain comprehensive runbooks for standard operating procedures.

Utilize packet tracing for network analysis and security optimization.

Apply OWASP tools and practices for robust web application security.

Integrate container vulnerability scanning tools seamlessly within CI/CD pipelines.

Define security requirements for source code repositories, binary repositories, and secrets managers in CI/CD pipelines.

Collaborate with software and platform engineers to infuse security principles into DevOps teams.

Regularly monitor and report project status to the management team.

Qualifications:

Proficient in shell scripting and automation.

Strong command of Terraform, AWS, Kubernetes, Helm, kustomize, and kubectl.

Deep understanding of AWS security practices, VPC configurations, and Aviatrix.

Familiarity with Opentelemetry for observability and OPA for policy enforcement.

Experience in packet tracing for network analysis.

Practical application of OWASP tools and web application security.

Integration of container vulnerability scanning tools within CI/CD pipelines.

Proven ability to define security requirements for source code repositories, binary repositories, and secrets managers in CI/CD pipelines.

Collaboration expertise with DevOps teams for security integration.

Regular monitoring and reporting capabilities.

Site Reliability Engineering experience.

Hands-on proficiency with source code management tools, especially Git.

Cloud platform expertise (AWS, Azure, or GCP) with hands-on experience in deploying and managing applications.

Please send across your updated profile.

The database market is massive (the IDC estimates it to be $119B+ by 2025!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!

MongoDB Professional Services works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work!

MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernising legacy applications or migrating to the cloud. Our consulting solutions ensure that organisations get the best out of MongoDB.

Be one of the recognised experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. You will have abundant opportunities to meaningfully impact the growth of our business in your region.

We’re looking for a highly technical individual, with strong problem-solving and communication skills, and is comfortable working closely with customers. 

Work Location

This role will be based remotely in Hyderabad / Bangalore and requires a frequent travel for short trips to customer site during the working week once the restriction are lifted. 

• Excellent analytical, diagnostic skills, and problem-solving skills
• High motivation for a role that combines deep technical and customer-management dimensions
• Confidence speaking and presenting in a collaborative customer setting
• 5+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals
• Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations
• Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go.
• Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL
• Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus
• Should have the strong capability with, minimally, both English and any local language - as necessary

As a core member of the MongoDB Professional Services team, you will

• Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning, and design, deployment architectures, development and build, integration and release configuration, system testing, production operations, application optimisation, and best practices adoption
• Deliver customer classroom-based training to architect, developer, and operations roles
• Work as part of a wider delivery team comprising fellow consulting engineers, project managers, and account teams
• Cultivate your individual MongoDB reputation as a trusted advisor to guide MongoDB and our customers into the future
• Partner with Product and Engineering teams to influence the direction of the MongoDB product roadmap

As a Senior Consulting Engineer, you will be successful in this role when you can execute the following

• Become a field expert in “everything MongoDB”
• Communicate complex technical proposals simply and convincingly to a wide range of audiences
• Gain reputation as a trusted advisor with your clients, large and small
• Ensure your client’s success with their MongoDB endeavours
• Maintain required level of billable utilisation
• Influence MongoDB product development by contributing experience from the field
• Successfully communicate the product roadmap to external clients
• Constantly work on improving yourself, our products and our team

Life at MongoDB

 Our India office culture

• 300+ people, with teams in Sales, Engineering, HR, Finance, IT & Marketing
• Regular group outings and opportunities to get to know your colleagues
• Employee affinity groups

 Our Benefits

• Competitive salary and equity
• Comprehensive Health cover, dental cover, travel insurance & Life Insurance.
• 26 weeks Maternity & 20 Paternity leave to spend time with new arrivals

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.