Client Relationship Manager

ROLES AND RESPONSIBILITIES

Essential Functions:

• Handle a portfolio of projects and clients in parallel from Fortune 1000 companies and across geographies.
• Plan for a quarter ahead and develop an execution plan for projects and people in the team. Need to be ahead of both client and internal resources in planning and execution.
• Establish and maintain strong relationships with product delivery, the sales team, client and account managers.
• Make sure that the projects are achieving promised business value/RoI and figure out ways to achieve it if there is a gap.
• Build Rapport with clients and manage those effectively, high end consulting touch would be required
• Manage escalations, variations, complexities in projects effectively.
• Able to effectively use the established frameworks in project execution, client handling, resource utilization, resource mentoring etc.
• Directly supervises functional consultants, solution architects; conducts employee performance reviews/evaluations and career development discussions
• Manage up- Make sure to keep the higher management honest and able to strike a right balance between issues/items that are to be escalated vs that are to be handled.

REQUIREMENTS AND QUALIFICATIONS

Education:

• Bachelor's or Master’s Degree (preferably from a top reputed university) 
• Strong presentation and facilitation skills with small and large groups
• Strong analytical skills with the ability to understand Fortune 1000 client business complexities and handle those

Experience:

• Overall 8+  years of professional services experience with extensive experience in customer facing  roles and involved in requirements gathering, gap analysis, feasibility study etc.
• Minimum 2 years of experience as Project manager or equivalent role demonstrating management and leadership experience, preferably in a fast paced consulting / professional services set-up.
• Minimum 1 year of experience managing large portfolio, leading cross-functional teams and tracking the project progress against the plans
• Experience in leading and mentoring people as part of the project life cycle.
• Experience in following the established processes/standards/templates to achieve successful results.
• Experience with Invoice-to-Cash related business process is desirable

Critical Knowledge, Skills, and Abilities Requirements:

• Excellent communication and presentation skills
• Team management and collaboration skills
• Strong organizational skills and detail oriented
• Ability to negotiate with stakeholders and have challenging discussions
• Proven problem solving, risk mitigation and analytical skills
• Excellent team and interpersonal skills
• Strong ownership to drive the projects from start to finish with maximum client delight

LEAD THE DESIGN OF A WORLD WHERE EVERY ARTIST THRIVES 

Dream Stage is not just building a product. We’re designing a new creative economy — one where artists are respected, paid fairly, and empowered to grow. 

We’re looking for a design-first product leader who can take an idea from zero to one, then lead it to a hundred with clarity, empathy, and imagination. 

You’ll lead the experience layer of everything we build, making sure creators, curators, and partners all feel at home on our platform. 

This is not a product management role in the traditional sense. It’s a leadership opportunity for someone who lives at the intersection of systems, empathy, and storytelling. 

WHO ARE WE? 

We are Dream Stage, India’s first truly happy company focused on creative freedom, emotional growth, and community-based living. As of now, we are an early-stage startup with 3 members. 

We believe when people feel safe, seen, and celebrated, they thrive. We’re building a space where careers feel like art, growth feels like joy, and work feels like home. 

This is not just another job. This is a chance to help shape a cultural movement that makes people feel alive, connected, and deeply purposeful. 

WHAT YOU’LL DO 

• Own and shape the full product roadmap and user journeys 
• Conduct user interviews and translate insights into usable flows 
• Design MVP prototypes and run quick test cycles 
• Collaborate with backend and frontend teams to bring features to life 
• Create intuitive, beautiful interfaces that reduce friction and enhance joy 
• Champion a product culture rooted in empathy, speed, and design intelligence 

WHAT WE'RE LOOKING FOR 

• 1 to 4 years of experience in product, design, or UX leadership 
• Data Analytics skills are must as understanding the market is essential for developing a product with the right product–market fit 
• Mastery in Figma, wireframing, design systems, and UX writing 
• Proven ability to lead a product from MVP to active users 
• A calm, structured thinker who can simplify complexity into elegance 
• Deep intuition for what makes a great product experience 

Job Description:

As a Lead Zoho Trainer, you will play a key role in developing a highly skilled internal talent pool by conducting comprehensive Zoho application training programs. You will be responsible for designing, implementing, and continuously improving learning curricula that enhance employees' expertise in Zoho CRM, Analytics, Creator, Desk, Projects, and other related Zoho applications.

Key Responsibilities:

• Design and develop structured training modules and content for various Zoho applications.
• Conduct regular training sessions (virtual & on-site) for internal employees, ensuring practical understanding and proficiency.
• Maintain updated knowledge of Zoho suite advancements, regularly revising training materials.
• Monitor trainee performance, provide feedback, and conduct assessments to ensure skill development aligns with organizational objectives.
• Mentor and guide junior trainers, building a strong internal training team.
• Collaborate with Project Managers, Implementation Consultants, and Developers to identify training gaps and develop tailored learning solutions.
• Generate reports and insights on training effectiveness and suggest continuous improvements.

Skills & Qualifications Required:

• Minimum 3–5 years of experience as a Zoho Trainer, Consultant, or Implementation Specialist.
• Expertise across multiple Zoho applications (CRM, Creator, Analytics, Projects, Desk, etc.).
• Certified Zoho trainer or equivalent professional certification preferred.
• Strong presentation, communication, and interpersonal skills.
• Excellent problem-solving skills and ability to explain complex processes in simple terms.
• Ability to independently develop effective training material using digital learning tools.
• Prior experience mentoring or leading teams is highly desirable.

Educational Qualification:

• Bachelor's degree in IT, Computer Science, Engineering, Business Administration, or related fields.
• Zoho certification (desirable).

Why Join Us:

• Competitive remuneration and benefits.
• Continuous learning & professional development opportunities.
• Collaborative and supportive work culture.
• Opportunity to influence and shape talent capabilities within a growing service organization.

Responsibilities:

-- Contact potential and existing customers to inform them about fabric products and services using sales scripts

-- Answer questions about fabrics and the company

-- Understand customer requirements and close sales

-- Direct prospects to the field sales team when needed

-- Enter and update customer information in the database

-- Take and process fabric orders accurately

-- Handle customer grievances to preserve the company's reputation

-- Meet sales quotas and facilitate future sales

-- Keep records of calls, sales, and useful customer information

-Requirements:

-- 2+ years of proven experience as a telesales representative or in other sales/customer service roles

-- Demonstrated track record of successfully meeting sales quotas, preferably over the phone

-- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

-- Ability to learn about fabric products and services and describe/explain them to prospects

-- Excellent communication and interpersonal skills

-- Ability to handle rejection and remain cool-tempered

-- Outstanding negotiation skills with the ability to resolve issues and address complaints

-- High school diploma; BSc/BA preferred

About the company

"Since 1966, Luthra Exports has been a leading name in India's textile industry, specializing in premium Surat-based fabrics. With offices in New Delhi and Surat, Gujarat, we serve customers nationwide with a wide range of quality polyester and viscose fabrics.

Demand Generation and Marketing Executive - Job Description

Position Summary: 

The Demand Generation and Marketing Executive will be responsible for developing and executing comprehensive, integrated B2B demand generation campaigns including email marketing, direct mail, webinar, and lead nurture tactics that deliver a consistent pipeline of high-quality qualified sales leads. The ideal candidate will have experience leading B2B demand generation campaigns and proven results in successfully planning, executing, building programs and reports in HubSpot, WordPress, google ads, LinkedIn sales navigator and analyzing results. 

This position is based out of our Pune office, and there may be ample opportunity to travel within India as and when required.

About Us:  Aikon is a small B2B SaaS company that is looking to accelerate its growth and increase usage of its iEngage.ai platform. Our platform enables Small and Large enterprises to build enterprise intelligence from conversations and interactions that already flow through its various communication channels. We use cutting edge Artificial Intelligence, Machine Learning and other Machine intelligence tools to augment human capabilities within the enterprise.

Key Responsibilities:

1. Lead Management:
1. Manage, nurture and convert inbound leads into qualified sales opportunities.
2. Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities
3. Assess and analyze a prospects current process and requirements;
4. Provide engaging and articulate information about Aikon Labs’  value proposition to potential customers.
5. Maintain well organized, up-to-date and accurate sales information and activity reports in Hubspot CRM system.
2. Sales Management:
1. Learn to manage complex enterprise sales throughout the sales cycle;
2. Efficient management of the sales pipeline using our  processes;
3. Confidently participate in the preparation of proposals and the presentation of professional product demonstrations, via webinars or face to face meetings;
4. Represent Aikon at corporate events or sales meetings independently or with colleagues;
5. Meet personal targets and work towards Aikon Labs’ growth objectives, sales goals, and profitability;
3. Communication:
1. Demonstrate the ability to interact professionally with potential customers via phone, email, telephone conferencing, webinars and face to face, to discover their business needs and develop a positive business relationship;
2. Provide accurate and timely information as required to project managers, the delivery team and senior management;
3. Proficient in the use of social media tools like LinkedIn, Twitter, SEO optimization, Google Analytics, Wordpress (basic), etc
4. Product Knowledge:
1. Develop a strong knowledge of Aikon Labs’ products and services in order to facilitate the sales process;
2. Understand and articulate how the benefits of Aikon’s products and services can meet customer’s needs in various business verticals;

Required Experience

1. 2 - 5 years’ proven experience in prospecting and lead generation some experience in sales management;
2. Experience of B-to-B sales, preferably in enterprise software solutions or in the cloud space or IT sector and has the ability to develop a good understanding of customer and market dynamics and requirements;
3. Proficient in managing the sales pipeline using CRM systems, preferably Salesforce CRM;
4. Experience of working collaboratively in a combined sales & marketing team.
5. Can evidence a track record of increasing sales revenue by hitting or exceeding personal targets.

Required Skills:

1. Has highly developed all-round interpersonal skills.
2. Excellent communication, presentation, networking and negotiation skills.
3. Customer service oriented with a positive, well-motivated attitude.
4. Conscientious, hard-working and driven to improve sales and activity performance beyond targets.
5. Competent IT skills with a working knowledge of Microsoft Office, GSuite programs and social networking tools. Experience of Hubspot, Canva, InVideo would be an added advantage, but not essential.
6. Work closely within a small sales & marketing team and develop cooperative working relationships with all company colleagues;
7. Good organisational and time management skills with the flexibility to reprioritise as necessary.
8. Must be highly proficient in all aspects of English language, especially speaking, listening and writing skills.
9. Must be passionate about the AI solutions for enterprises and B2B SaaS industry.

Competitive salary offered (dependent on skills and experience); and opportunity to earn generous rates of target based incentives;