Client Relationship Manager

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Key Responsibilities:

• Identify and understand customer technical requirements and recommend suitable products or solutions.
• Deliver product presentations, technical demonstrations, and training to clients.
• Collaborate with the sales team to develop proposals, quotations, and contracts.
• Provide pre-sales technical assistance and post-sales support services.
• Support marketing efforts by attending trade shows, conferences, and other industry events.
• Liaise with product development and engineering teams to relay customer feedback and improve offerings.
• Maintain a strong understanding of industry trends and competitive landscape.
• Manage and grow assigned customer accounts.

Description

Job Summary

We are seeking a visionary Senior AI Engineer with a minimum of 3+ years of experience to lead the development of an advanced AI system leveraging CrewAI and LangChain tools to build intelligent, collaborative multi-agent systems for the logistics domain. The role includes designing AI agents capable of handling complex tasks, optimizing workflows, and conducting A/B and beta testing to ensure robust, scalable performance under diverse conditions. This is an opportunity to shape cutting-edge AI systems and revolutionize logistics operations.

Responsibilities:

1. Design & Architecture:

 Architect and implement a multi-agent AI system using CrewAI for task collaboration, communication, and real-time logistics optimization.

 Integrate LangChain tools for natural language understanding, contextual reasoning, and knowledge retrieval.

 Ensure the system is designed to allow comprehensive testing, iteration, and improvement.

2. AI Agent Development:

 Develop autonomous agents capable of dynamic decision-making, task delegation, and seamless inter-agent communication.

 Use LangChain to enhance agent capabilities, such as reasoning over unstructured data and interfacing with external knowledge bases.

3. A/B Testing & Experimentation:

 Design and execute A/B tests to compare AI agent strategies, workflows, and decision-making models under varying scenarios.

 Develop and implement metrics for evaluating system performance (e.g., latency, accuracy, scalability).

 Use experimentation frameworks to test hypotheses and gather insights on system improvements.

4. Beta Testing & Real-World Simulation:

 Set up controlled beta testing environments that mimic real-world logistics operations.

 Simulate edge cases, bottlenecks, and high-load scenarios to ensure system robustness and scalability.

 Gather feedback from beta users and iterate on the system to address discovered issues.

5. Progress Demonstration:

 Develop dashboards and visualizations to showcase key performance indicators (KPIs) and test results.

 Implement tools to log and track agent interactions, decision outcomes, and error rates in real-time.

 Regularly present progress to stakeholders, highlighting improvements and areas for refinement.

6. Optimization & Scalability:

 Optimize multi-agent interactions and resource allocation for real-world logistics challenges.

 Ensure the system scales seamlessly for complex operations involving high volumes of agents and data.

7. Integration:

 Seamlessly integrate the multi-agent system with logistics platforms, such as Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).

 Use LangChain tools to connect agents to APIs, external knowledge graphs, and live data streams.

8. Collaboration & Leadership:

 Lead a team of engineers in developing advanced AI solutions, mentoring them on testing frameworks and innovative technologies like CrewAI and LangChain.

 Collaborate with cross-functional teams to align AI development with business needs.

9. Research & Innovation:

 Stay updated on the latest advancements in multi-agent systems, LangChain, CrewAI, and testing frameworks.

 Introduce cutting-edge techniques to continuously improve the AI system’s performance.

Required Qualifications:

Education: Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field (Ph.D. preferred).

Experience:

• 3+ years in AI development, with experience in multi-agent systems, logistics, or related fields.

• Proven experience in conducting A/B testing and beta testing for AI systems.

• Hands-on experience with CrewAI and LangChain tools.

• Should have hands-on experience working with end-to-end chatbot development, specifically with Agentic and RAG-based chatbots. It is essential that the candidate has been involved in the entire lifecycle of chatbot creation, from design to deployment.

• Should have practical experience with LLM application deployment.

Technical Skills:

• Proficiency in Python and machine learning frameworks (e.g., TensorFlow, PyTorch).

• Strong understanding of A/B testing platforms and methodologies for AI systems.

• Expertise in building beta testing pipelines and real-world simulation environments.

• Familiarity with distributed systems, reinforcement learning, and natural language processing (NLP).

• Proficiency in using LangChain tools for chaining tasks, knowledge retrieval, and reasoning.

• Proficiency with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).

• Good to have experience in Cursor & MCP.

• Experience in setting up monitoring dashboards with tools like Grafana, Tableau, or similar.

Preferred Qualifications:

 Experience in logistics systems, such as route optimization, shipment tracking, and demand forecasting.

 Familiarity with graph theory, network optimization, and blockchain for agent security.

 Background in designing scalable systems tested under diverse operational conditions.

Soft Skills:

 Strong analytical and problem-solving abilities.

 Ability to communicate technical concepts effectively to stakeholders.

 Leadership skills for mentoring teams and guiding project execution.

Job Description

We are seeking a skilled Full-stack developer. As a Full-stack developer, you will collaborate with an international cross-functional teams to design, develop, and deploy high-quality software solution.

Responsibilities:

Design, develop, and maintain the application.

Write clean, efficient, and reusable code.

Implement new features and functionality based on business requirements.

Participate in system and application architecture discussions.

Create technical designs and specifications for new features or enhancements.

Write and execute unit tests to ensure code quality.

Debug and resolve technical issues and software defects.

Conduct code reviews to ensure adherence to best practices.

Identify and fix vulnerabilities to ensure application integrity.

Working with the product owner to ensure seamless integration of user-facing elements.

Collaborating with DevOps teams for deployment and scaling.

Requirements:

Bachelor’s degree in computer science or information technology, or a related field.

Proven experience as a skilled Full-stack developer. Experience in Insurance domain is appreciated.

Excellent problem-solving and debugging skills.

Strong communication and collaboration abilities to work effectively in a team environment.

Strong experience with Spring Boot 3, Java 17 or newer and Maven.

Skills & Requirements

Angular 18+, GitHub, IntellJ IDEA, Java 11+, Jest, Kubernetes, Maven, Mockito, NDBX/ng-aquila, NGRX, Spring Boot, State Management, Typescript, Playwright, PostgreSQL, Sonar, Swagger, AWS, Camunda, Dynatrace, Jenkins, Kafka, NGXS, Signals, Taly.

LambdaTest is a cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. LambdaTest provides access to a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing. The product roadmap is evolving and there are many more functionalities and features which will be added to the product. The company is angel funded by the leading investors and entrepreneurs of the industry. We are growing at a fantastic rate. This is an incredible opportunity for someone talented and ambitious to make a huge impact.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out a product that delivers the company’s vision and strategy.

Requirements–

• Experience in creating various types of content such as video scripts, blogs, infographics, guides, website etc.
• Be creative and able to work with subject matter experts to turn ideas into compelling scripts that are shared through video to target our audience i.e. Developers, Product Managers, Designers, and Testers etc.
• Experienced in marketing, digital media, and social media. You are a storyteller, with a passion for sharing and/or creating these stories through video.
• Knowledge of marketing tech like SEO, PPC, keywords optimization, and social media marketing would be a plus.
• Experience with YouTube or any other video marketing would be a solid perk.
• Able to write engaging content for different social media platforms like LinkedIn, Facebook, Twitter etc.
• You’ll lead and create a video that tells our story, promotes our products, and enhances our brand.

Qualifications –

• 2+ years of experience
• Bachelor's degree in Engineering (Computer Science) is Mandatory
• Demonstrable experience in marketing together with the potential and attitude required to learn.
• The person should be a really good communicator & writer.
• Ability to work independently, collaboratively and proved to be a good team player.
• Go getter & self-learning attitude.

PHP Developer Job Description

Post: PHP Developer

No. Of Vacancies: 4

Experience: 0 – 1 years 

Job Location: Bangalore 

Job Type: Full time 

Job Description:

• At-least 1 year of PHP web application development experience in a full-time role
• Good knowledge of PHP 4.X / PHP 5.X, HTML5, CSS3, JavaScript, JQUERY, AJAX, JSON, MySQL, MVC Framework, Angular or React.
• Should have Good Knowledge about AngularJS, Laravel.
• Should have the capability to understand requirements. 
• Strong in Object Oriented Concepts
• Working knowledge on complex MySQL queries, Stored procedures, Triggers
• To analyse requirements and estimate for assigned work
• experience of handling products on a large scale but not mandatory
• Client interaction is a must with good communication.

Job Details:-

Designation - Backend Developer

Urgently required. (NP of maximum 15 days)

Location:- Mumbai

Experience:- 2-4 years.

Package Offered:- Rs.4,00,000/- to Rs.7,00,000/- pa.

Experience required in Node.js & PostgreSQL

Backend Developer

Job Description

Responsibilities

• Participate in the entire application lifecycle, focusing on coding and debugging
• Must have a clear understanding of Databases
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Perform UI tests to optimize performance
• Manage cutting-edge technologies to improve legacy applications
• Collaborate with Front-end developers to integrate user-facing elements with server side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers and system administrators to identify new features
• Follow emerging technologies

Requirements

• Proven work experience as a Back-end developer
• Experience in Node.js, AWS, Postgres
• Familiar with building REST API
• In-depth understanding of the entire web development process (design, development and deployment)
• Hands on experience with programming languages like Java
• Working knowledge of CMS framework
• Familiarity with front-end languages (e.g. HTML, JavaScript)
• Excellent analytical and time management skills
• Teamwork skills with a problem-solving attitude

JD for Java Developer Position (3-5 years)

Notice Period: 10-20 days or within 1 month

1. Excellent Java skills
2. Hands-on working experience with Spring, Hibernate, GIT, Jenkins
3. Strictly adhere to coding standards & unit testing
4. Excellent analytical skills and communication skills are a must
5. Knowledge of MySQL or any other DBMS

Added Advantage
1. ElasticSearch
2. AWS services like lambda, redis, graphql etc
3. Docker