Senior Physical Design Engineer

Job Title: HR Manager

Location: Pamposh Enclave, Greater Kailash -1, New Delhi

Job Description:

We are looking for an experienced HR Manager to oversee all aspects of human resources practices and processes at Advanced Hair Studio. The HR Manager will play a pivotal role in attracting, retaining, and developing top talent while ensuring compliance with HR policies and regulations.

Responsibilities:

1. Recruitment and Talent Acquisition:

• Collaborate with department heads to identify staffing needs.
• Manage the end-to-end recruitment process, including job postings, candidate screening, interviewing, and selection.
• Develop and nurture strong relationships with recruitment agencies and networks.

1. Employee Relations:

• Act as a point of contact for employee concerns and inquiries.
• Manage disciplinary matters, including investigations, and enforce company policies and procedures.
• Foster a positive and inclusive work culture.

1. Training and Development:

• Design and implement training programs to enhance employee skills and performance.
• Identify and address skills gaps within the organization.
• Monitor training effectiveness and provide ongoing support.

1. Compensation and Benefits:

• Administer and update the company's compensation and benefits programs.
• Conduct salary surveys to ensure competitive pay practices.
• Address compensation-related queries and issues.

1. HR Policies and Compliance:

• Develop and enforce HR policies and procedures in compliance with applicable laws and regulations.
• Stay updated with labour laws and regulations, ensuring company-wide compliance.
• Understanding and implementation of POSH regulations.

1. Performance Management:

• Oversee the performance appraisal process.
• Provide guidance to managers on performance improvement and development plans.

1. Employee Engagement:

• Organize and support employee engagement initiatives and events.
• Cultivate a positive and inclusive work environment.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• Proven experience as an HR Manager or in a similar role.
• Strong knowledge of HR laws, regulations, and best practices.
• Excellent communication and interpersonal skills.
• Effective problem-solving and conflict-resolution abilities.
• Proficiency in HRIS and Microsoft Office Suite.
• High level of discretion and integrity.
• Certification in HR (e.g., SHRM, HRCI) is a plus.

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Job Title: Senior Developer – ServiceNow (TSM/CSM – Telecom Domain)

Role Overview:

We are seeking a highly skilled Senior ServiceNow Developer with a strong background in either Telecommunication Service Management (TSM) or Customer Service Management (CSM), with hands-on telecom domain experience. This is a technical lead role focused on developing scalable, maintainable ServiceNow applications and integrations tailored for communication service providers (CSPs).

The ideal candidate will have at least 5 years of experience in ServiceNow development, solid scripting and integration expertise, and deep understanding of ITIL processes and telecom service modeling.

⚠️ Note: We are specifically looking for candidates with practical experience in CMDB development and the TSM/CSM domain. Prior candidates with limited hands-on experience or inability to demonstrate scripting proficiency will not be considered.

Key Responsibilities:

• Lead configuration and customization of ServiceNow modules – primarily TSM (Change, Problem, Incident, Service Order Management, Technical Catalog, Inventory) or CSM in telecom use cases
• Work closely with architects and business analysts to implement solutions aligned with CSDM, telecom data models, and TM Forum frameworks
• Develop REST/SOAP-based integrations with external OSS/BSS platforms, network management systems, and other IT tools
• Write clean, efficient JavaScript-based scripts (Business Rules, Script Includes, UI Policies, Client Scripts, etc.)
• Build and manage Service Portals, Catalog Items, and associated workflows using Flow Designer and IntegrationHub
• Design and implement CMDB structures relevant to telecom resources (CFS/RFS layers) and manage relationships via CI classes
• Implement automated testing (ATF) and follow CI/CD best practices using update sets and DevOps tools
• Troubleshoot complex production issues across TSM/CSM workflows and propose platform optimizations
• Mentor junior developers and contribute to platform documentation, review processes, and governance best practices

Required Skills & Experience:

• 5+ years of ServiceNow development experience, with a minimum of:
• 2+ years in ServiceNow TSM (preferred)
• Or CSM module experience with telecom domain projects
• Deep expertise in ServiceNow APIs, custom scripting, and REST/SOAP integrations
• Strong understanding of telecom service modeling (CFS/RFS/resource mapping)
• Hands-on experience with:
• CMDB and CSDM modeling for telecom services
• Incident, Change, Problem, Case Management workflows
• Service Portals, Business Rules, Client Scripts, UI Policies
• Experience implementing Service Order Management, Service Inventory, and Technical Catalog in telecom
• Familiarity with TM Forum APIs and standards (eTOM, SID, TMF620, TMF641)
• Knowledge of ITIL processes and best practices for support and service delivery

Preferred Qualifications:

• ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist – TSM or CSM
• Prior experience with OSS/BSS systems like Amdocs, Netcracker, Ericsson, or Nokia
• Exposure to 5G, SDN/NFV, network slicing, or cloud-native network architectures
• Experience with Automated Test Framework (ATF), Scoped Apps, and UI Builder

⚠️ Important Candidate Evaluation Notes:

• Candidates must demonstrate hands-on experience in:
• TSM or CSM in a telecom setting
• CMDB development and customization
• Scripting and API development (evaluated during technical screening)
• Candidates unable to clearly articulate their work in TSM/CSM modules or complete basic script evaluations will not move forward

Key Responsibilities:

1. Customer Outreach & Relationship Management:

• Make outbound calls to potential and existing clients to inform them about the company's services, products, and offers.
• Assist customers with inquiries related to trading, investment products, depository services, etc.
• Provide timely updates and information to clients about the stock market and their portfolio.
• Follow up with leads and ensure customer satisfaction, encouraging long-term client relationships.

1. Product Information and Advisory:

• Explain different financial products, including equity, commodities, mutual funds, and more.
• Help customers understand stock market trends, investment strategies, and opportunities to increase their portfolio value.

1. Lead Generation:

• Generate quality leads by identifying potential clients and following up with them to convert into active traders and investors.
• Maintain an accurate database of clients and prospects.

1. Sales Support:

• Assist in the execution of sales campaigns, including promotions and offers.
• Track client interactions, sales activities, and report progress regularly.

1. Problem Resolution:

• Address customer concerns, complaints, or issues related to trading accounts, transactions, or market activities.
• Ensure timely resolution to enhance customer satisfaction and trust.

1. Compliance and Reporting:

• Adhere to company policies, regulatory guidelines, and compliance procedures while making calls and handling client accounts.
• Maintain detailed records of interactions and sales activities.

Requirements:

• Educational Qualification: Graduate (preferably in Finance, Commerce, or related field).
• Experience: 1-2 years in a telecalling or customer support role, preferably within the financial services industry (stock broking, mutual funds, etc.).

Job Description for Senior Python Developer 

Experience: 4 to 7 years

• Must have strong knowledge in Python 2/Python 3
• Must have a strong knowledge of Web development using the Django web framework and API development experience using Django REST API.
• Flask framework or any other framework’s knowledge is great.
• Ability to write reusable, testable, and efficient code
• Team Handling exposure
• Knowledge of Standard databases like MySql, PostgreSQL and NoSQL databases like MongoDB, Firebase, etc. Able to create database schemas that represent and support business processes.
• Understanding of fundamental design principles behind a scalable application
• Must be good at understanding client requirements.
• Good testing/debugging skills using standard python modules/IDEs
• Deployment experience with standard servers like Apache/AWS etc.
• Experience in testing frameworks known in the industry.
• Having good/basic knowledge of Front end Technologies HTML, CSS, Bootstrap, JavaScript is good.
• Proficient understanding of code versioning tools - GIT

The candidate must have experience in coding part and team handling experience both

1. Identify and prospect new Business Opportunities via personalized emails, Telephonic calls, prospecting via Social Media Platforms such as LinkedIn, Twitter, online Databases, Websites.
2. Schedule potential Client meetings 
3. Constantly work with Sales and Marketing Heads to strategize on Pipeline building and its progress.
4. Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals.
5. Prepare and Analyse lead Generation pipeline via Reports and Dashboards and give insights on the way ahead.
6. Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects.