Senior Product Manager

About the Role

As the Product Manager at CloudKeeper, you will lead the strategy, roadmap, and execution of our real-time Cloud usage optimization and recommendation platforms. 

As we expand our portfolio and deepen capabilities across cost optimization, observability, automation, and cloud management, we are seeking a Product Manager who can drive the vision, roadmap, and execution for one or more products within the CloudKeeper Platform Suite such as Lens, Tuner, Commit, Gen AI and Check

You will work cross-functionally across engineering, data science, FinOps SME, go-to-market and customer success to drive product growth, adoption, and customer value.

Key Responsibilities

• Define the vision and product strategy for CloudKeeper Platform Suite, aligned with overall cloud cost & usage optimization goals and the broader CloudKeeper solutions.
• Own the product roadmap: prioritize features, enhancements, integrations, and user experience improvements
• Own end-to-end product lifecycle: concept → PRDs → UX/design → development → launch → iteration
• Work with UX/design to craft intuitive workflows for engineering/DevOps users, ensuring that insights embed into their flow of work 
• Engage with customers (particularly engineering and FinOps teams) to gather feedback, identify pain points, and validate product direction.
• Drive annual planning, release cycles, and sprint delivery (Agile methodology) while ensuring high quality and timely launch of features.
• Ensure appropriate documentation, training materials, and enablement for internal teams and external customers.

Desired Qualifications 

• Bachelor’s degree in Computer Science, Engineering, Business or related field (Master’s preferred).
• 5+ years of product management experience in SaaS, preferably in cloud infrastructure, FinOps, cloud cost optimisation, or dev tools.
• Experience in B2B / Enterprise SaaS product development is a must (B2C product experience will not be considered)
• Strong understanding of AWS or other public-cloud: you should know at least the major compute / storage / services / networking footprint and usage patterns. 
• Proven ability to translate customer needs into product features, write product requirements (PRDs), and work with engineering teams on execution.
• Proficiency with product management, collaboration, and analytics tools (e.g., Jira, Confluence, Figma, Productboard, BI dashboards, PostHog)

Preferred 

• Prior experience in cloud cost optimization, cost-management tools, or FinOps practices is a strong plus
• Exposure to FinOps platforms or cloud cost optimization tools (e.g., AWS Cost Explorer/CUR, CloudHealth or equivalents)

What You’ll Work On

• Lead development and launch of next-gen recommendation engine enhancements (e.g., smarter detection of idle/over-provisioned resources).
• Evolve CloudKeeper’s industry-leading Guaranteed Savings model and its underlying pricing, automation, and governance engines
• Design conversational, AI-powered experiences that guide engineers through optimization opportunities, troubleshooting, and architectural decisions
• Define and refine metrics around savings impact, recommendation adoption, user engagement, churn, and product-market fit.
• Explore spaces like multi-cloud optimization, FinOps governance frameworks, cloud budgeting & forecasting, or cloud-native developer tools.
• Identify gaps in the cloud management ecosystem and work with leadership to incubate entirely new product lines, from concept to MVP to full-scale launch

What We Offer

• The opportunity to own a high-impact product in the rapidly growing FinOps/cloud cost optimisation space.
• A collaborative, innovative environment with talented teams in engineering, data science, UX, and product.
• The chance to make a measurable difference: help customers reduce cloud cost while maintaining performance and accelerate their cloud usage optimisation journey.

About Us

We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable. 

Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.  

We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bringing their ideas to life. 

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship. Guided by Software Craftsmanship and Extreme Programming practices, we build reliable, maintainable, and scalable systems with speed, without compromising quality. If this way of building software resonates with you, we’d like to talk. 

Our Guiding Principles 

These principles define how we work at Incubyte. They are non-negotiable. 

Relentless Pursuit of Quality with Pragmatism 

  We build high-quality systems without losing sight of delivery. 

Extreme Ownership 

  We take responsibility end-to-end for decisions, execution, and outcomes. 

Proactive Collaboration 

  We collaborate closely, challenge each other, and solve problems together. 

Active Pursuit of Mastery 

  We continuously improve our craft and raise our bar. 

Invite, Give, and Act on Feedback 

We seek, give, and act on feedback to get better every day. 

Ensuring Client Success 

We act as trusted partners and focus on real outcomes, not just output. 

Job Description

This is a remote position.

Our Core Value

• Client Success: Our clients’ success is our success
• Extreme Ownership: We own our work and its outcomes fully
• Proactive Collaboration: Teamwork elevates us all 
• Quality with Pragmatism: We aim for excellence with a focus on practical solutions
• Effective Feedback: Honest, constructive feedback fosters improvement
• Proactive Collaboration: Teamwork elevates us all

Experience Level

​We're looking for a seasoned Product Manager with at least 4 years of experience building user-centric products. You should be a "product craftsperson" who can demonstrate a history of driving tangible, impactful results

Role Overview 

As a Product Manager, you will be responsible for the entire product lifecycle, from initial concept to launch and beyond. You'll act as the central hub, working with stakeholders and clients to define product roadmaps and success metrics.

A key part of your role will be to deeply understand customer and business needs and translate them into clear, actionable requirements for the development team. You will own the product backlog, analyze performance data to identify opportunities, and partner closely with design and engineering to ensure successful execution

Key Responsibilities

• Product Strategy & Execution: You will define and document product requirements, create and maintain a prioritized backlog, and ensure business needs are met throughout the design, development, and delivery phases.
• Data-Driven Decision Making: You will use your strong analytical and problem-solving skills to gather, analyze, and interpret data to prove or disprove hypotheses and guide product evolution. Expertise in Excel and SQL is essential for this.
• Stakeholder & Client Management: You will communicate with internal and external teams, including clients, to manage expectations, present product status, and gather feedback. Strong consultative, listening, and presentation skills are crucial.
• Cross-Functional Collaboration: You will coordinate with various teams—including design, engineering, sales, and support—to build, manage, and evolve the product. A solid understanding of software engineering concepts will help you drive product strategy effectively

Requirements

What We're Looking For

• Product Mindset: You'll be a central figure, coordinating with various teams to build and support the product
• Agile Experience: You must have experience working within Agile and Extreme Programming methodologies in a continuous deployment environment
• Technical Acumen: You should have a solid understanding of software engineering concepts to help drive product strategy
• Exceptional Communication: You should have strong consultative, listening, and presentation skills to effectively communicate with clients and stakeholders
• Analytical and Problem-Solving Skills: We need someone with a strong ability to understand complex business environments and to dive into data using Excel and SQL to derive meaningful insights.
• Attention to Detail: You will need to create clear and precise product documentation and assist in the sales and pre-sales process

Benefits

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards that our customers recognize us by. With asynchronous tools and a push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

This is a remote position.

Our Core Value

• Client Success: Our clients’ success is our success
• Extreme Ownership: We own our work and its outcomes fully
• Proactive Collaboration: Teamwork elevates us all 
• Quality with Pragmatism: We aim for excellence with a focus on practical solutions
• Effective Feedback: Honest, constructive feedback fosters improvement
• Proactive Collaboration: Teamwork elevates us all

Experience Level

​We're looking for a seasoned Product Manager with at least 4 years of experience building user-centric products. You should be a "product craftsperson" who can demonstrate a history of driving tangible, impactful results

Role Overview 

As a Product Manager, you will be responsible for the entire product lifecycle, from initial concept to launch and beyond. You'll act as the central hub, working with stakeholders and clients to define product roadmaps and success metrics.

A key part of your role will be to deeply understand customer and business needs and translate them into clear, actionable requirements for the development team. You will own the product backlog, analyze performance data to identify opportunities, and partner closely with design and engineering to ensure successful execution

Key Responsibilities

• Product Strategy & Execution: You will define and document product requirements, create and maintain a prioritized backlog, and ensure business needs are met throughout the design, development, and delivery phases.
• Data-Driven Decision Making: You will use your strong analytical and problem-solving skills to gather, analyze, and interpret data to prove or disprove hypotheses and guide product evolution. Expertise in Excel and SQL is essential for this.
• Stakeholder & Client Management: You will communicate with internal and external teams, including clients, to manage expectations, present product status, and gather feedback. Strong consultative, listening, and presentation skills are crucial.
• Cross-Functional Collaboration: You will coordinate with various teams—including design, engineering, sales, and support—to build, manage, and evolve the product. A solid understanding of software engineering concepts will help you drive product strategy effectively

Requirements

What We're Looking For

• Product Mindset: You'll be a central figure, coordinating with various teams to build and support the product
• Agile Experience: You must have experience working within Agile and Extreme Programming methodologies in a continuous deployment environment
• Technical Acumen: You should have a solid understanding of software engineering concepts to help drive product strategy
• Exceptional Communication: You should have strong consultative, listening, and presentation skills to effectively communicate with clients and stakeholders
• Analytical and Problem-Solving Skills: We need someone with a strong ability to understand complex business environments and to dive into data using Excel and SQL to derive meaningful insights.
• Attention to Detail: You will need to create clear and precise product documentation and assist in the sales and pre-sales process

Benefits

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Senior Product Manager – AI / B2B SaaS

Location: Bengaluru

Work Mode: Work from Office

Experience: 5+ years

Department: Product Management

About LeadSquared

LeadSquared is a leading Sales CRM for high-velocity revenue teams, helping businesses manage leads, sales processes, customer interactions, marketing, and revenue workflows at scale.

We serve businesses where large sales teams manage high volumes of leads and customer interactions, making speed, prioritisation, automation, and effective sales execution critical to revenue growth.

Role Overview

We are looking for a Senior Product Manager – AI to own the roadmap and end-to-end execution of AI products within LeadSquared.

Key Responsibilities

• Own the roadmap, prioritisation, and end-to-end execution for your AI product area.
• Understand customer problems and identify where AI can create meaningful, scalable value and translate them into clear product requirements and scalable solutions.
• Drive products from discovery and 0→1 development through launch, adoption, and iteration.
• Build and scale end-user-facing AI experiences that work reliably within enterprise workflows. 
• Make informed product decisions considering quality, latency, and scale trade-offs in production AI systems.
• Work closely with Engineering, Design, AI/ML, Data, and GTM teams to ship high-quality products.
• Define and track product adoption, engagement, customer outcomes, and business impact.
• Drive GTM, adoption, and continuous product optimisation.

What We're Looking For

• 5+ years of Product Management experience.
• 2+ years of hands-on Product Management experience building AI products.
• Strong B2B SaaS product experience.
• Experience in 0→1 product development and launches.
• Strong product discovery, prioritisation, roadmap management, and execution skills.
• Familiarity with AI evaluations (evals), observability, guardrails, and human oversight.
• Data-driven approach with strong understanding of product metrics.
• Excellent communication, problem-solving, and stakeholder management skills.
• Candidates from Tier 1 / Tier 1.5 / Tier 2 colleges preferred.

Good to Have

• Experience building products using GenAI, LLMs, RAG, AI Agents / Agentic AI, or ML-based decision systems.
• Experience in CRM, SalesTech, MarTech, or Enterprise SaaS.
• Experience building AI products for sales, revenue, operations, or other enterprise users.
• Experience taking an AI capability from an early prototype to a reliable, scalable enterprise product.
• Candidates who have built AI side projects will have a preference. Share links to live products, prototypes, demos, GitHub repositories, agents, or apps you’ve built.
•  

We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.

Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.

Indian Registered name: Buyers Road India Private Limited

URL: www.experience.com

Designation - Product Manager

Experience - 4 to 6 Years

Work Location - Whitefield, Bengaluru

We’re hiring Product Managers to own product lines within our LOS platform end-to-end. You’ll work directly with credit union clients to gather requirements, write user stories, run sprints with your engineering pod, manage vendor integrations, and ship features used by real customers. You’ll also lead full client implementations — from discovery to go-live.

Beyond execution, you’ll help shape the platform roadmap by identifying patterns across clients and driving what should be configurable vs. custom to scale the product. This is a high-ownership, hands-on role — focused on real problem-solving, close collaboration with users and engineers, and making practical trade-offs to deliver impact.

A typical week looks like

• 2-3 client calls with US credit union stakeholders — CXOs, managers, underwriters,
• Act as the bridge between US team & India Engineering team
• Writing PRFAQs, stories and acceptance criteria for upcoming work
• Sprint ceremonies with your engineering pod — planning, grooming, retro
• Coordinating with 2-3 vendor integration teams — API specs, test data, certification
• Ensuring alignment across organisation for delivery for your product line & client implementation

What you'll ship in the first 6 months

• Own a product line end-to-end
• Own a client implementation from requirements through go-live
• Ship features that go live in production for real credit union users
• Manage 3-5 vendor integrations through to QA sign-off
• Run your pod's sprint cycle independently
• Contribute at least one platform-level improvement that benefits all clients

What we're looking for

• Biased for action, grounded in first principles — you ship fast, but you think before you build.
• AI-native — you use AI tools daily to multiply your output, not as a novelty. You write specs faster, research deeper, and make better decisions because AI is part of how you work.
• Comfortable working directly with clients (US business hours overlap required — expect 2-3 late evening calls per week)
• Writes clearly — PRFAQs, story documents, acceptance criteria
• Can own an engineering pod's backlog — sprint planning, grooming, prioritization
• Understands lending workflows — origination, decisioning, underwriting, funding
• Can navigate vendor integrations — read API docs, coordinate with external teams, unblock engineers
• Uses data and judgment to make scope calls fast — you won't have perfect information
• Takes feedback well and gives it directly

Qualifications

Required:

• 3-5 years total experience with at least 2 years in product management
• Lending, banking, or fintech domain experience
• Experience working with engineering teams in an agile environment
• Actively uses AI tools in daily PM work — research, writing, analysis, decision-making
• Familiar with Claude Code to leverage AI & work at 10x productivity
• BTech/BE. MBA preferred.

Preferred / Bonus:

• Familiar with Claude Code to leverage AI & work at 10x productivity
• US lending industry experience
• US indirect auto lending (dealer-lender workflows, RouteOne, DealerTrack)
• US home equity / HELOC product experience
• Credit union operations experience
• Experience with loan origination systems (any vendor)
• Familiarity with core banking integrations (Jack Henry, Fiserv, Corelation)
• Familiarity with credit bureau data (TransUnion, Equifax, Experian)
• Experience with decision engines or business rules platforms

Location : Remote (India)

Roles & Responsibilities

Product Strategy & Discovery

• Identify customer, business, and market opportunities through stakeholder engagement, customer research, discovery workshops, and data analysis.
• Define product vision, roadmap, value proposition, success metrics, and prioritization aligned with business objectives.
• Translate business and customer needs into product requirements, user stories, PRDs, and acceptance criteria.
• Own and continuously prioritize the product backlog based on business value, feasibility, dependencies, risks, and strategic priorities.

AI & Digital Innovation

• Identify and evaluate opportunities to leverage Generative AI, automation, and emerging technologies across products and business processes.
• Define AI-focused use cases, business cases, success metrics, user journeys, and MVP/PoC strategies.
• Collaborate with AI/ML, data, architecture, and engineering teams to convert AI opportunities into scalable product solutions.
• Drive adoption of AI across the product lifecycle and SDLC, including discovery, requirements management, development, testing, analytics, documentation, and support.
• Contribute to enterprise-wide AI initiatives and help scale successful AI PoCs into production-ready solutions.

Presales, Consulting & Solutioning

• Lead or contribute to RFP responses, proposals, client discovery sessions, workshops, and solution presentations.
• Understand client challenges and translate them into digital transformation, modernization, and AI-driven product opportunities.
• Develop solution concepts, use cases, product capabilities, roadmaps, value propositions, and implementation strategies.
• Partner with engineering, UX, architecture, delivery, and commercial teams to define scope, estimates, assumptions, dependencies, risks, and solution feasibility.
• Support client engagements and identify opportunities for account growth through product enhancements, modernization initiatives, and AI adoption.

Product Delivery & Governance

• Partner with UX, engineering, QA, architecture, and delivery teams to ensure successful product execution and delivery.
• Facilitate sprint planning, backlog refinement, UAT/SIT activities, release planning, production validation, and defect prioritization.
• Monitor product KPIs, delivery metrics, adoption, business outcomes, risks, and dependencies.
• Drive stakeholder alignment and continuous improvement throughout the product lifecycle.
• Mentor and guide Product Managers and product team members to strengthen product thinking, decision-making, stakeholder management, and delivery excellence.

Customer & Business Outcomes

• Leverage customer feedback, product analytics, experimentation, and market insights to drive continuous product improvement.
• Lead adoption and successful rollout of new capabilities through effective stakeholder engagement, communication, and change management.
• Ensure products and solutions deliver measurable customer, business, and operational outcomes.

Core Competencies

• Product strategy, discovery, roadmap planning, prioritization, and backlog management.
• Generative AI, AI product thinking, AI use-case identification, and digital innovation.
• Presales, consulting, solutioning, RFP response management, and client engagement.
• Strong business acumen with the ability to connect technology initiatives to business outcomes.
• Excellent communication, presentation, facilitation, and stakeholder management skills.
• Strong understanding of Agile/Scrum methodologies and end-to-end product delivery.
• Ability to collaborate effectively with engineering, architecture, UX, QA, data, and AI/ML teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to manage ambiguity, multiple workstreams, and senior client stakeholders.

Qualifications

• B.E./B.Tech in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• MBA or certifications in Product Management, Business Analysis, or related fields preferred.
• 10+ years of experience in Product Management, Product Ownership, or Business Analysis.
• Experience working in Agile/Scrum environments with cross-functional technology teams.
• CSPO, PSPO, CBAP, or CCBA certifications are desirable.

Roles & Responsibilities

Product Strategy & Discovery

• Identify customer, business, and market opportunities through stakeholder engagement, customer research, discovery workshops, and data analysis.
• Define product vision, roadmap, value proposition, success metrics, and prioritization aligned with business objectives.
• Translate business and customer needs into product requirements, user stories, PRDs, and acceptance criteria.
• Own and continuously prioritize the product backlog based on business value, feasibility, dependencies, risks, and strategic priorities.

AI & Digital Innovation

• Identify and evaluate opportunities to leverage Generative AI, automation, and emerging technologies across products and business processes.
• Define AI-focused use cases, business cases, success metrics, user journeys, and MVP/PoC strategies.
• Collaborate with AI/ML, data, architecture, and engineering teams to convert AI opportunities into scalable product solutions.
• Drive adoption of AI across the product lifecycle and SDLC, including discovery, requirements management, development, testing, analytics, documentation, and support.
• Contribute to enterprise-wide AI initiatives and help scale successful AI PoCs into production-ready solutions.

Presales, Consulting & Solutioning

• Lead or contribute to RFP responses, proposals, client discovery sessions, workshops, and solution presentations.
• Understand client challenges and translate them into digital transformation, modernization, and AI-driven product opportunities.
• Develop solution concepts, use cases, product capabilities, roadmaps, value propositions, and implementation strategies.
• Partner with engineering, UX, architecture, delivery, and commercial teams to define scope, estimates, assumptions, dependencies, risks, and solution feasibility.
• Support client engagements and identify opportunities for account growth through product enhancements, modernization initiatives, and AI adoption.

Product Delivery & Governance

• Partner with UX, engineering, QA, architecture, and delivery teams to ensure successful product execution and delivery.
• Facilitate sprint planning, backlog refinement, UAT/SIT activities, release planning, production validation, and defect prioritization.
• Monitor product KPIs, delivery metrics, adoption, business outcomes, risks, and dependencies.
• Drive stakeholder alignment and continuous improvement throughout the product lifecycle.
• Mentor and guide Product Managers and product team members to strengthen product thinking, decision-making, stakeholder management, and delivery excellence.

Customer & Business Outcomes

• Leverage customer feedback, product analytics, experimentation, and market insights to drive continuous product improvement.
• Lead adoption and successful rollout of new capabilities through effective stakeholder engagement, communication, and change management.
• Ensure products and solutions deliver measurable customer, business, and operational outcomes.

Core Competencies

• Product strategy, discovery, roadmap planning, prioritization, and backlog management.
• Generative AI, AI product thinking, AI use-case identification, and digital innovation.
• Presales, consulting, solutioning, RFP response management, and client engagement.
• Strong business acumen with the ability to connect technology initiatives to business outcomes.
• Excellent communication, presentation, facilitation, and stakeholder management skills.
• Strong understanding of Agile/Scrum methodologies and end-to-end product delivery.
• Ability to collaborate effectively with engineering, architecture, UX, QA, data, and AI/ML teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to manage ambiguity, multiple workstreams, and senior client stakeholders.

Qualifications

• B.E./B.Tech in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• MBA or certifications in Product Management, Business Analysis, or related fields preferred.
• 10+ years of experience in Product Management, Product Ownership, or Business Analysis.
• Experience working in Agile/Scrum environments with cross-functional technology teams.
• CSPO, PSPO, CBAP, or CCBA certifications are desirable.

Location - India (Remote)

What You’ll Do:

In the Platform (30–40% of your time)

• Review cloud and data architectures to identify gaps and risks.
• Lead technical triage on P1 incidents — be comfortable on bridge calls and know the right questions to ask.
• Stay hands-on with automation, scripting, and platform operations; you're not above writing the runbook yourself.
• Conduct FinOps reviews including cost anomaly analysis, licence audits, and resource right-sizing, bringing a technical and commercial lens.
• Stress-test transition readiness and define the gates before services move into BAU.

Running the Service (60% of your time)

• Own SLA performance and the RAID log across multiple client engagements.
• Lead sprint retrospectives and daily stand-ups with a strong understanding of Agile ways of working.
• Create executive service review packs that are crisp, data-driven, and actionable.
• Manage the Run / Change / Project boundary and protect BAU capacity from scope creep.
• Mentor and performance-manage a team of engineers, with a strong understanding of technical quality and delivery.
• Navigate commercial structures including fixed retainers, capacity tokens, and NTE caps.

With Clients

• Build trusted relationships with CXO and VP-level stakeholders through technical credibility.
• De-escalate challenging situations with empathy, clarity, and precision.
• Run effective Executive Business Reviews (EBRs) that build client confidence and demonstrate tangible value.

What We’re Looking For

You came up through the technical side — cloud engineering, data engineering, platform, or DevOps — and over time started solving problems beyond purely technical challenges. You now want a role that explicitly combines technical depth, service delivery, operations, and client leadership.

Specifically:

• 8+ years of experience working in cloud and data environments, with meaningful experience in managed services or operational delivery.
• Hands-on expertise in at least one major platform: Azure, AWS, GCP, Snowflake, or Databricks.
• Ability to read infrastructure and diagnose issues at the code/configuration level, not just through dashboards.
• Experience managing complex client relationships, including difficult or escalated conversations.
• Practical working knowledge of ITIL (Incident, Problem, Change) and Agile methodologies.
• Commercial exposure to SOW management, scope negotiation, and capacity planning.
• Strong operational judgment developed through handling critical incidents and making decisions with incomplete information.
• Strong communication, stakeholder management, and team leadership skills.

You don't need to have had "Service Delivery Manager" in your previous title. If your background is in senior data, cloud, platform, or DevOps engineering and you've also handled operations, governance, service delivery, and client-facing responsibilities, we'd like to hear from you.

What You’ll Get

• Opportunity to work across industries, clients, and technologies.
• Exposure to global businesses and complex technology environments.
• Access to technical IP, frameworks, playbooks, and accelerators.
• Exposure to a broad ecosystem of technologies.
• Mentorship and support from experienced senior consultants and technical leaders.
• Strong learning and development support, including certifications, training, hackathons, and mentoring.
• Transparent career progression and structured performance reviews.
• Opportunities to strengthen public speaking, consulting, and leadership skills.
• Comprehensive health insurance.
• Recognition, rewards, and long-term incentives.
• A collaborative environment with regular team and social activities.

Interview Process

The interview process consists of four stages:

1. Technical Online Screening – Baseline assessment of problem-solving and technical capabilities.
2. Introductory & Cultural Assessment – Discussion around experience, career goals, and alignment.
3. Technical Assessment – Detailed evaluation of technical competency by the technical panel.
4. Final Round – Final assessment covering technical depth, leadership, and overall fit.

• Strong hands-on experience in Microsoft Azure Cloud.
• Good understanding of Azure services such as Compute, Storage, Event Hub, Event Subscription, Storage Queue, and PaaS services.
• Basic understanding of Azure AI Foundry and AI-related Azure service setup.
• Good Azure networking basics: VNet, subnet, routing, and basic troubleshooting.
• Strong knowledge of Terraform, especially:
• Terraform state
• plan / apply
• troubleshooting failures
• migration risks
• Terraform Enterprise concepts
• Strong Python coding capability, not just basic scripting.
• Experience using Python for API integration, automation, JSON/YAML handling, and internal tooling.
• Good understanding of CI/CD pipelines.
• Ability to troubleshoot pipeline failures.
• Comfortable with YAML and JSON.
• Ability to troubleshoot Azure infrastructure/platform issues.
• Ability to collect logs/evidence and coordinate with network/app/Microsoft support teams.
• Basic awareness of agentic AI / LLM concepts.
• Awareness of security and cost best practices.

Good to Have Skills

• Hands-on experience with Harness.
• Hands-on experience with Terraform Enterprise.
• Exposure to LangGraph / LangChain.
• Exposure to agentic AI workflows or skill creation.
• Exposure to Claude or enterprise LLM integrations.
• Knowledge of Azure ML Workspace, model registry, and managed endpoints.
• MLOps / LLMOps knowledge.
• FinOps / Azure cost optimization experience.
• Azure certifications: AZ-104, AZ-305, AZ-400, AZ-500.

Screening Priority:

Azure Cloud + Terraform + Python Coding + CI/CD Troubleshooting + YAML/JSON + Basic Agentic AI Awareness