Content Writer

Role: Senior Technical Consultant

Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)

Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance

Company:

Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Job Description

Opportunity Summary:

We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.

What would you do?

· Customer Engagement & Solutioning

o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.

o Translate complex technical details into language understandable by both technical and non-technical stakeholders.

o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.

· Technical Implementation & Integration

o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.

o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.

o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.

o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.

· Cross-Functional Collaboration

o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.

o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.

o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.

· Documentation & Process Discipline

o Maintain detailed technical documentation and logs of customer work.

o Track time and deliverables accurately using internal project management and time-tracking tools.

o Follow established PS methodology and internal QA/SDLC standards.

What are we looking for?

· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.

· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.

· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).

Primary Skills:

The candidate must possess the following primary skills:

Core Engineering & Development

· Strong proficiency in scripting and automation (Python, PowerShell, etc.)

· Solid experience with APIs, integrations, and data pipelines

· Ability to design and implement scalable, reusable solutions

Enterprise Search (Hands-On)

· Practical experience with:

· Indexing pipelines and ingestion workflows

· Metadata modeling and enrichment strategies

· Relevance tuning and search optimization

· Ability to diagnose issues related to:

o Missing content

o Poor ranking

o Incorrect search results

AI & Copilot Troubleshooting (Critical Skill)

· Hands-on experience or strong capability to troubleshoot:

· Microsoft Copilot / AI search issues

· Data grounding problems (AI not finding the right content)

· Permissions and access-related issues

· Microsoft Graph / Search indexing gaps

· Strong understanding of:

o Retrieval-Augmented Generation (RAG) concepts (high level)

o How AI depends on data quality, structure, and access

Enterprise Platform Experience

· Hands-on experience with one or more:

· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)

· Salesforce, ServiceNow, or similar enterprise systems

· Understanding of authentication (SSO, OAuth) and access models

Advanced Troubleshooting & Problem Solving

· Ability to diagnose cross-system issues (AI + search + data source)

· Strong root cause analysis skills across:

o Data

o Integration

o Platform configuration

Delivery & Ownership

· Ability to work independently on deployments and complex issues

· Experience in customer-facing or delivery environments

· Capability to guide/mentor junior engineers

Soft Skills

· Fast learner capable of mastering complex products and customer environments quickly

· Self-starter who can manage multiple projects with minimal supervision

· Team-oriented mindset with strong empathy for customers and colleagues

· Passionate about connecting enterprise data with AI to drive intelligent outcomes

· Exceptional troubleshooting and analytical abilities

· Passionate about delivering an amazing customer experience

· Able to have a change of mind, and able to change the minds of others

· Writes clearly and concisely

· Capable of working without a company office, with a fully remote team

Growth Skills

· Possesses a good work ethic; a self-starter with a desire to grow

· Always looking for better ways to get the job done

Work Schedule

· As Mentioned above.

· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.

Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

About BA Insight

Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

Please note: Candidates who have applied in the last 6 months are requested not to reapply

Position Overview:

We are looking for an experienced Senior Laravel Developer who thrives in a fast-paced environment and has experience handling multiple projects and diverse interfaces. The ideal candidate will lead the development and maintenance of applications, ensuring security, scalability, and seamless third-party integrations while collaborating with front-end developers, UX/UI designers, and key stakeholders.

Requirements:

- Experience: Approx.1 year to 6 years in PHP development with a focus on Laravel & MySQL.

- Deep understanding of Laravel architecture (Service Container, Service Providers, Facades,

Eloquent ORM, Queues, Jobs, Events, Middleware, Broadcasting, and Caching).

- Front-End: Proficiency in HTML5, CSS3, Bootstrap 5, jQuery, AJAX

- Version Control & Tools: Experience with Git, JIRA, AWS SDK

- Payment Integrations: At least one payment gateway (e.g., Stripe, Braintree, Plaid, Razorpay)

- Third-Party API Integrations: Experience with Firebase, Google Maps, Email/SMS services

- Work Environment: Ability to work in a fast-paced, high-performance setting and efficiently manage multiple projects and interfaces

- Experience with Laravel Sanctum/Passport for authentication and API security.

- REST API development & documentation (Apiary)

Good to Have:

- Experience with multiple databases (MySQL, PostgreSQL, MongoDB)

- Basic knowledge of AWS services (S3, EC2, RDS, SES)

- Understanding of encryption, hashing, encoding (SES, SHA, RSA)

- Experience integrating Stripe Payment Gateway

-Experience working on AI/ML-based projects or research

-Exposure to AI models with applications (e.g., using APIs or SDKs)

Job Details:

Job Type: Full-time

Salary: 5,00,000 - 20,00,000 per year

Schedule: Monday - Friday

Location: Balewadi-Baner Road, Pune (In-Person Only)

Job Type: Full-time

Benefits:

• Flexible schedule
• Paid time off

Experience:

• Total work: 5 years (Required)
• Laravel: 5 years (Required)

Work Location: In person

🌍 We’re Hiring: Senior Field AI Engineer | Remote | Full-time

Are you passionate about pioneering enterprise AI solutions and shaping the future of agentic AI?

Do you thrive in strategic technical leadership roles where you bridge advanced AI engineering with enterprise business impact?

We’re looking for a Senior Field AI Engineer to serve as the technical architect and trusted advisor for enterprise AI initiatives. You’ll translate ambitious business visions into production-ready applied AI systems, implementing agentic AI solutions for large enterprises.

What You’ll Do:

🔹 Design and deliver custom agentic AI solutions for mid-to-large enterprises

🔹 Build and integrate intelligent agent systems using frameworks like LangChain, LangGraph, CrewAI

🔹 Develop advanced RAG pipelines and production-grade LLM solutions

🔹 Serve as the primary technical expert for enterprise accounts and build long-term customer relationships

🔹 Collaborate with Solutions Architects, Engineering, and Product teams to drive innovation

🔹 Represent technical capabilities at industry conferences and client reviews

What We’re Looking For:

✔️ 7+ years of experience in AI/ML engineering with production deployment expertise

✔️ Deep expertise in agentic AI frameworks and multi-agent system design

✔️ Advanced Python programming and scalable backend service development

✔️ Hands-on experience with LLM platforms (GPT, Gemini, Claude) and prompt engineering

✔️ Experience with vector databases (Pinecone, Weaviate, FAISS) and modern ML infrastructure

✔️ Cloud platform expertise (AWS, Azure, GCP) and MLOps/CI-CD knowledge

✔️ Strategic thinker able to balance technical vision with hands-on delivery in fast-paced environments

✨ Why Join Us:

• Drive enterprise AI transformation for global clients
• Work with a category-defining AI platform bridging agents and experts
• High-impact, customer-facing role with strategic influence
• Competitive benefits: medical, vision, dental insurance, 401(k)

JOB DESCRIPTION FOR

We are looking for a Client Servicing Executive. To interact on day to day basis with large retail brands like Nike, Adidas, Cinepolis, Pantaloons, Nykaa etc. Who are part of our client portfolio for business opportunities.

Candidates with strong communication skills, ability to understand store design, fixture design and work on xl. A positive attitude and a desire to promptly resolve potential customer requirements will make you successful in this role.

Responsibilities

·       Capture brand guidelines

·       Manage day to day communication

·       Align production with factory on the client order generated

·       Align billing and payments submission and follow up

·       Generate monthly and quarterly projection

·       Travel for client meeting and on site quality check

Requirements and skills

·       Proven work experience on a similar role

·       Excellent communication skills, excel knowledge and capable of building trusting relationships

·       Ability to perform in fast-paced environments

·       Diploma in Furniture design and Interior design

·       Ability to make XL

·       Willing to travel for client meetings and site visits.

·       2+ years of experience in retail, advertisement or event management industry

About the role:  

• We are looking for an ambitious and energetic Business Development Associate to help us expand our clientèle. You will be the front face of the company and will have the dedication to create and apply an effective sales strategy.

• The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.Individuals who are comfortable interacting with a wide range of people can become business development associates. Great interpersonal skills promote interest, which can ultimately lead to purchases. It also doesn’t hurt to have a pleasant phone voice. Other essential factors include:

• Salesmanship – understanding the needs of others and presenting your company as capable of meeting their desires leads to buying

•  Thick skin – potential customers do not always wish to be contacted and sales efforts fail quite routinely, so the ability to move on from negative situations is imperative 

• Multitasking skills – juggling multiple projects and clients is commonplace and requires good time management, attention to detail, and prioritization

• Industry background – experience in the area in which one is selling can be required or at least helpful, such as healthcare knowledge when promoting medical insurance

• Analytical skills. Person must evaluate the characteristics of each client to determine the appropriate insurance policy.

• Communication skills. Person must be able to communicate effectively with customers by listening to their requests and suggesting suitable policies.

• Initiative. Person need to actively seek out new customers to maintain a flow of commissions.

• Self-confidence. Person should be confident when making “cold” calls (calls to prospective customers who have not been contacted before). They must speak clearly and persuasively and maintain their composure if rejected.

 Responsibilities:  

• Your primary focus is to identify, pitch, negotiate and on-board new clients on the field. You will work on game-changing ideas, use deep business insight and market knowledge to play a critical role in bringing prospects through the full sales cycle.

• Prospect using Linked in, lead lists, and existing clients to qualify for corporate sales leads

• Design new & innovative approaches to reach corporate decision-makers at scale, using tools and technologies. Meet corporate HRs and business owners, and close deals as efficiently

• Making powerful sales presentations and create solutions based on needs of the prospects and handling negotiations

• Ensure business target achievement: Pipeline building, Client conversion, Onboarding and Revenues