Senior Performance Marketing Manager

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

Job description

Company: iCloudEMS

Location: [Work From Home / Remote]

Experience: 4–8 Years

Employment Type: Full-time

Job Summary

iCloudEMS is looking for a highly skilled PHP Backend Developer with strong experience in web application development and hands-on expertise in React Native for mobile applications. The ideal candidate will be responsible for developing scalable backend systems, integrating APIs, and collaborating closely with frontend and mobile teams to deliver high-quality education management solutions.

Key Responsibilities

• Design, develop, and maintain PHP-based backend web applications
• Build and manage RESTful APIs for web and mobile applications
• Integrate backend services with React Native mobile applications
• Optimize application performance, security, and scalability
• Work with databases (MySQL/PostgreSQL) for data modeling and query optimization
• Implement authentication, authorization, and role-based access controls
• Collaborate with UI/UX designers, frontend developers, and QA teams
• Troubleshoot, debug, and enhance existing applications
• Follow coding standards, best practices, and documentation guidelines

Required Skills & Qualifications

• Strong expertise in Core PHP / Laravel / CodeIgniter
• Solid understanding of backend architecture and MVC frameworks
• Hands-on experience in React Native (Android & iOS)
• Experience with REST APIs, JSON, and third-party API integrations
• Proficiency in MySQL and complex SQL queries
• Knowledge of server-side security (JWT, OAuth, data protection)
• Familiarity with Git / GitHub / Bitbucket
• Experience with payment gateways, notifications, and background jobs
• Understanding of web hosting, deployment, and server management (Linux)

Good to Have

• Experience in education domain / ERP / CRM/LMS/HRMS/Inventory/ EMS platforms
• Knowledge of Node.js or other backend technologies
• Exposure to cloud services (AWS, Azure, etc.)
• Experience with CI/CD pipelines
• Basic understanding of UI/UX principles

Why Join iCloudEMS?

• Opportunity to work on scalable education management systems
• Collaborative and growth-oriented work environment
• Exposure to modern technologies and enterprise-level projects
• Competitive salary and performance-based growth

Role: Sales/Business Development

Exp: 7 - 12 Years

CTC: up to 20 LPA

Location: Bangalore

Working Days: 5

🔹 Ideal Candidate Profile

• 7+ years of experience in B2B/enterprise sales within the packaging industry.
• Experience of curating multi million dollar pipelines and closing targets at close to 20 % closure rates.
• Ready to travel and be with the client at all stages on engagement - Initiation , Trials and closures
• Ability to bring industry experience and networks to get quick wins within the first few months
• Ready to hustle from lead to closure stage of engagement
• Well-networked, with a strong reputation and established relationships with decision-makers in key sectors.
• Excellent communication, negotiation, and presentation skills.
• Deep understanding of packaging solutions, materials, manufacturing, and industry trends.
• Techno-commercial mindset with the ability to bridge client needs and internal capabilities.
• Comfortable with CRM systems, data-driven reporting, and collaborative team culture.

Business Development Executive:

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients and encouraging extant clients to purchase the Software and Products.

To be successful as a BDE, you should attend networking events to attract and retain clients. Ultimately, an outstanding BDE will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations.

Responsibilities:

●Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.

●Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness

●Meet personal and team sales targets

●Research accounts and generates or follow through sales leads

●Maintain and expand the client database within your assigned territory

●Familiarize yourself with all products and services offered by our company.

●Attending networking activities to research and connect with prospective clients.

●Maintaining meaningful relationships with clients to ensure productive long-lasting relationships.

●Negotiating with clients to secure the most attractive prices.

Requirements:

●Extensive sales experience.

●Intuitive and insightful, particularly regarding human behavior.

●Ability to generate revenue by identifying pain points and suggesting suitable products or services.

●Professional yet affable disposition.

●Neat, well-groomed appearance.

●Experience or Knowledge about working with CRM

●Great networking skills and Resourceful, with outstanding research skills.

Excellent written and verbal communication

Document Customer Interactions: Accurately record customer interactions, issues, and resolutions in our CRM system.

Escalate Complex Issues: Escalate complex or unresolved issues to the appropriate team or supervisor.

Provide Product/Service Information: Educate customers on our products and services, and guide them through using our platform.

Process Orders and Returns: Assist customers with placing orders, processing returns, and managing their accounts.

Gather Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Maintain Product Knowledge: Stay up-to-date on product updates, company policies, and industry trends.

Meet Performance Metrics: Achieve and maintain established performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Contribute to Team Goals: Collaborate with team members to achieve departmental goals and improve overall customer support processes.

Create Knowledge Base Articles/FAQ's: Depending on the role, you may be asked to create content to aid in customer self service.

Cloud Platform Core forms the foundation of SAP Cloud Platform, providing key capabilities and services around platform core components [like Cloud Foundry, Kubernetes], extension factory, commercial infrastructure services, platform services, data management services etc

As an integral member of the SAP Cloud Platform Core Unit in Bangalore, India, you will be contributing to development in one of the following areas:

1. Data Management Services for Cloud Foundry, Kubernetes Environments – Both SAP Managed and Cloud Provider based data management services
2. Kubernetes as a Service – Multi-Cloud Kubernetes Cluster as a Service
3. Kernel Services – Enable the development of SAP CP Kernel Services -   technical services used by all SAP cloud solutions to make the Intelligent Enterprise a reality for our customers

EXPECTATIONS AND TASKS

• Demonstrate excellent quality, design, development and delivery skills in scrum teams working in short development and release cycles.
• Use and extend Open Source frameworks heavily and contribute to them, as well.
• Work with geographically distributed teams seamlessly
• Building upon domain knowledge in the area of application and service development in cloud and also in the technical/proprietary skills to reach levels of expertise
• Having a logical approach to problem solving and have the ability to respond to detailed queries
• Working as a fully contributing team member with independent planning & execution responsibilities
• Site reliability engineering for the Service that your team is responsible for

SKILLS AND COMPETENCIES

• Excellent programming know-how in JAVA/JavaScript/C++/NodeJS/Ruby/GO or in any other languages especially framework development. Deep expertise in at least one programming language & tech stack to write maintainable, scalable, unit-tested code
• Passion towards adopting and contributing to open source
• Ability to work with the team in the design and development aspects for the product
• Good understanding of building scalable Web Applications/Cloud Services using cutting edge Web Technologies (JQuery, Server-Side JS, REST, OData)
• Sound knowledge in Object Oriented Programming Principles, Design Patterns, Software Architecture
• Excellent analytical and problem-solving skills
• Goal-oriented team worker with good communication skills. Fluent in English, both written and spoken.
• Ability to work independently, and eagerness to learn and explore new topics
• Prior experience in working with Agile software methodologies
• Strong analytical and problem-solving skills

TECHNOLOGY STACK

• Languages – Java, NodeJS, Golang
• Scripting Languages – Chef, Python, Shell Scripting
• UI – AngularJS, Object Oriented JavaScript, CSS, HTML, SAP UI5
• Storage & Databases – Swift, S3, PostgreSQL, MongoDB, Redis
• Messaging - RabbitMQ
• PaaS & Container Orchestration – Cloud Foundry, Kubernetes
• IaaS – AWS, Microsoft Azure, Google Cloud Platform, OpenStack

EDUCATION AND QUALIFICATIONS/WORK EXPERIENCE

• Masters or bachelor’s degree in Engineering or Technology, majoring in Computer Science, from a premiere institute, with excellent academic records.
• Sound understanding cloud native development and architecture
• 2-6 years of relevant experience in software development

Hiring for 5 positions (4-7 yrs - 4 positions, 7-10 yrs - Lead role, single position)
Notice Period: 30 days or less (Strictly)

Skills:

- Strong experience in front end development (3+ yrs)

- Vue.js experience alone has to be 2+ yrs

It is India’s only B2B Construction Materials Supply Chain Company. Construction & Infrastructure is  one of the industries, with the most complex problems in Supply Chain and we are fundamentally reengineering the  way construction materials get procured. Our Clients include the biggest names in India & the World– The  LafargeHolcim Group, JSW Group, The Tatas and many others. We are backed by some of the world’s top marquee  funds in our journey to create transparency and standardization to an otherwise opaque industry. 

Your responsibilities: 

• Understand the business context and build high quality code using proven design patterns Develop, test and deploy integrations required to meet business requirements 
• Carry out unit tests and other quality control mechanisms to inform and validate the code and design 
• Utilizing and monitoring cloud infrastructure resources (such as AWS, Azure) efficiently 
• Participate in a highly fluid environment applying agile software development principles 
• Ensure the coding standards are on-par with the best in the industry 

Educational Qualifications: 

• Bachelor's or Master’s degree in a quantitative field (e.g. Mathematics, Engineering, Computer Science).  

Must have skills: 

• 3+ years of work experience with mobile/web development 
• Experience in working with either of languages: Go, Java, Scala 
• Strong understanding of relational and non-relational databases (MySQL, PostgreSQL, MongoDB, Cassandra) 
• Strong understanding of Message brokers 
• Must have hands on experience in Restful APIs 
• Must have a strong foundation of Data structures and Algorithms 
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
• Ability to deploy features on a daily basis: should be good at time management and prioritization 
• Hands-on experience in CI/CD principles and TDD 
• Strong written and verbal English communication skills 

Good to have skills: 

• Experience in event-driven & asynchronous I/O frameworks 
• Exposure to business process and workflow automation 
• Working experience in process driven and data intensive business applications 
• Experience in working on web infrastructure with React.js and React Native 

Professional traits: 

• Self-motivated, persistent and “Never Give Up” attitude 
• Passion for innovation and adaptability to a lean startup culture 
• Ability to work with minimal supervision, independently and / or as a member of a team 
• Giving full attention to what other people are saying, taking time to understand the points being made,  asking questions as appropriate