
About Us
Punchh is the leader in customer loyalty, offer management, and AI solutions for offline and omni-channel merchants including restaurants, convenience stores, and retailers. Punchh brings the power of online to physical brands by delivering omni-channel experiences and personalization across the entire customer journey--from acquisition through loyalty and growth--to drive same store sales and customer lifetime value. Punchh uses best-in-class integrations to POS and other in-store systems such as WiFi, to deliver real-time SKU-level transaction visibility and offer provisioning for physical stores.
Punchh is growing exponentially, serves 200+ brands that encompass 91K+ stores globally. Punchh’s customers include the top convenience stores such as Casey’s General Stores, 25+ of the top 100 restaurant brands such as Papa John's, Little Caesars, Denny’s, Focus Brands (5 of 7 brands), and Yum! Brands (KFC, Pizza Hut, and Taco Bell), and retailers. For a multi-billion $ brand with 6K+ stores, Punchh drove a 3% lift in same-store sales within the first year. Punchh is powering loyalty programs for 135+ million consumers.
Punchh has raised $70 million from premier Silicon Valley investors including Sapphire Ventures and Adam Street Partners, has a seasoned leadership team with extensive experience in digital, marketing, CRM, and AI technologies as well as deep restaurant and retail industry expertise.
About the Role:
Punchh Tech India Pvt. is looking for a Senior Data Analyst – Business Insights to join our team. If you're excited to be part of a winning team, Punchh is a great place to grow your career.
This position is responsible for discovering the important trends among the complex data generated on Punchh platform, that have high business impact (influencing product features and roadmap). Creating hypotheses around these trends, validate them with statistical significance and make recommendations
Reporting to: Director, Analytics
Job Location: Jaipur
Experience Required: 4-6 years
What You’ll Do
- Take ownership of custom data analysis projects/requests and work closely with end users (both internal and external clients) to deliver the results
- Identify successful implementation/utilization of product features and contribute to the best-practices playbook for client facing teams (Customer Success)
- Strive towards building mini business intelligence products that add value to the client base
- Represent the company’s expertise in advanced analytics in a variety of media outlets such as client interactions, conferences, blogs, and interviews.
What You’ll Need
- Masters in business/behavioral economics/statistics with a strong interest in marketing technology
- Proven track record of at least 5 years uncovering business insights, especially related to Behavioral Economics and adding value to businesses
- Proficient in using the proper statistical and econometric approaches to establish the presence and strength of trends in data. Strong statistical knowledge is mandatory.
- Extensive prior exposure in causal inference studies, based on both longitudinal and latitudinal data.
- Excellent experience using Python (or R) to analyze data from extremely large or complex data sets
- Exceptional data querying skills (Snowflake/Redshift, Spark, Presto/Athena, to name a few)
- Ability to effectively articulate complex ideas in simple and effective presentations to diverse groups of stakeholders.
- Experience working with a visualization tool (preferably, but not restricted to Tableau)
- Domain expertise: extensive exposure to retail business, restaurant business or worked on loyalty programs and promotion/campaign effectiveness
- Should be self-organized and be able to proactively identify problems and propose solutions
- Gels well within and across teams, work with stakeholders from various functions such as Product, Customer Success, Implementations among others
- As the stakeholders on business side are based out of US, should be flexible to schedule meetings convenient to the West Coast timings
- Effective in working autonomously to get things done and taking the initiatives to anticipate needs of executive leadership
- Able and willing to relocate to Jaipur post pandemic.
Benefits:
- Medical Coverage, to keep you and your family healthy.
- Compensation that stacks up with other tech companies in your area.
- Paid vacation days and holidays to rest and relax.
- Healthy lunch provided daily to fuel you through your work.
- Opportunities for career growth and training support, including fun team building events.
- Flexibility and a comfortable work environment for you to feel your best.

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Job Description
- 8+ years of experience to Lead, coach and mentor team of 5-8 full stack and backend engineers
- Write high quality code
- Champion coding standards and re-usable components
- Influence the technical direction of the engineering team
- Partner with Product Managers in designing and defining new features
- Serve as a key member of a Scrum team
- Participate and potentially lead Communities-of-Practice programs.
Requirements
- 8+ years of large-scale distributed ecommerce systems experience
- Expert understanding of Java, database, and messaging technologies
- Enthusiasm for constant improvement as a Software Engineer
- Ability to communicate clearly effectively and motivate team members
- Reactive Java a plus
- Passionate about Ecommerce and retail a plus
Technical Skill Set
- Java (Core & Advanced)
- Spring Boot, RESTful Services, Reactive Java (preferred)
- Vue.js, Web Components (Lit Framework)
- Oracle, Cassandra
- Apache Kafka
- System Design, Microservices Architecture, Scalable & Event-Driven Systems
- Identify target audience and grow our email list
- Design and implement direct email marketing campaigns
- Proofread emails for clarity, grammar and spelling
- Ensure mobile-friendly email templates
- Write newsletters including all company updates
- Upgrade our email templates using graphics, personalization and advanced features
- Ensure prompt and accurate communication with clients via email to minimize unsubscribes
- Create email databases for lead generation
- Analyze campaign performance and suggest improvements
- Report on sales revenue generated from email marketing efforts
- Ensure emails follow industry policies and best practices
- Maintain all records like Vouchers, Receipts, Bills, and Payments.
- Bank Reconciliation, Payment Collection.
- Monthly GST Working.
- Reconciliation of Sundry Debtors & Creditors
- Payment follows up by Telephonic & mailing
- Daily Stock maintains.
- Handling petty Cash Records.
- Maintain Sales Purchase Registers & Keep in Software properly
- Banking works like a Cheques issue for clearing Cash Deposit, NEFT, and RTGS
- Handling Day-to-Day Accounting
- Prepare Salary Statement, PF Account, Worker Salary, daily wages for Worker
- Finalization of Accounts, Statement of Accounts, Debtors Controls Accounts, Balance sheet Statement, Consumption Charts, Trial Balance, Fixed Assets.
- Tally Erp, Microsoft NAV ERP
Dropwizard or Springboot like technology
Algorithms and Data structures .
We are looking for an enthusiastic developer with a strong understanding of core Ruby
and Rails framework along with PostgreSQL database. Someone who is passionate
about coding and loves to work in an ongoing challenging environment. You will be part
of a talented software team. You have to consistently deliver in a fast paced
environment and should be more than willing to build software that people love to use.
Key Responsibilities
The individual role that you’ll play in our team:
● Developing large multi-tenant applications in Rails.
● Understanding Rails best practices and religiously introducing those to our
codebase.
● Knowledge on how to do effective Refactoring.
● Ability to write unit tests and following those practices religiously.
● Working closely with the Product managers and UX team.
● Helping QAs to write automated integration tests.
● Staying up-to-date with current and future Backend technologies and
architectures.
Read the ‘Skills and Experience’ section, it is not the usual yada yada, you’ll be
asked specific questions on these.
Skills and Experience
● Ruby on Rails architecture best practices
● Knowledge on the latest versions on ROR
● Strong OOP knowledge in Ruby.
● Asynchronous Networking in Ruby
● Designing RESTFul HTTP APIs using JSON-Schema or JSON API (jsonapi.org).
● Ability to architect and develop API only backend
● Experience in using ActiveRecordSerializer
● Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
● How to use RSpec
● Rails Security Best Practices
● PostgreSQL and Rails.
● SQL concepts like Joins, Relationships etc.
● Understanding DB Partition strategies.
● Knowledge about refactoring ActiveRecord Models (read this - “7 Patterns to
Refactor Fat ActiveRecord Models”).
● Understanding scaling strategies for a high-traffic Rails applications (2 million+
requests a day).
● Background Job processing using Redis and Sidekiq
● Experience in using Amazon Web Services (AWS) tools.
● Writing automated Deployment Scripts using Capistrano, Ansible etc.
● Sending emails in Rails
● Knowledge in Linux and Git is mandatory
Optional Skills
● Knowledge in using Chef or Puppet
● Ability to do basic DevOps like setting up a Linux server.
● Websocket communication in Rails 5.
● Node.js
● JRuby
What you will do:
- Handling Configuration Management, Web Services Architectures, DevOps Implementation, Build & Release Management, Database management, Backups and monitoring
- Logging, metrics and alerting management
- Creating Docker files
- Performing root cause analysis for production errors
What you need to have:
- 12+ years of experience in Software Development/ QA/ Software Deployment with 5+ years of experience in managing high performing teams
- Proficiency in VMware, AWS & cloud applications development, deployment
- Good knowledge in Java, Node.js
- Experience working with RESTful APIs, JSON etc
- Experience with Unit/ Functional automation is a plus
- Experience with MySQL, Mango DB, Redis, Rabbit MQ
- Proficiency in Jenkins. Ansible, Terraform/Chef/Ant
- Proficiency in Linux based Operating Systems
- Proficiency of Cloud Infrastructure like Dockers, Kubernetes
- Strong problem solving and analytical skills
- Good written and oral communication skills
- Sound understanding in areas of Computer Science such as algorithms, data structures, object oriented design, databases
- Proficiency in monitoring and observability
Position : All India Head - Design
Reporting to : Joint President
Location : Mumbai (BKC)
Job Purpose
- Creating functional and appealing features on Mobile and Web applications that enhance customer experience and user-friendliness and thereby result in growing the customer base and business revenues.
Key Deliverables
- Gathering and evaluating user requirements, designing elements and building navigation components in collaboration with the Product Team
- Illustrating design ideas using storyboards, process flows and sitemaps
- Designing graphic user interface elements, like menus, tabs and widgets
- Conceptualising and building the page navigation buttons and search fields
- Developing UI mockups and prototypes that clearly illustrate how the application will function and look like
- Preparing and presenting innovative ideas to internal teams and key stakeholders
- Identifying and troubleshooting UX problems
- Conducting layout adjustments based on user feedback
- Conceptualising, developing and implementing style standards on fonts, colours and images
Qualifications & Experience
- Graduation in Design with a specialisation in Application Design or Strategic Design or Interaction Design or Product Design or Information Design or Customer experience (not Fashion Design and Graphic Design)
- 10+ years of relevant work experience
- Proven track record in conceptualising and developing successful, high-quality Mobile and Web applications
Required Skills and Competencies
- Proven work experience as a UI/UX Designer
- Portfolio of design projects
- Knowledge of wireframe tools like Wireframe and InVision
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills
Responsible for UI development of one of the modules of the product
Collaborate with Designers to iterate on the design and implementation of our product
Ensure the technical feasibility of UI/UX designs
Develop reusable UI widgets / sdks that can be reused across the solution
Champion Usability & Frontend best practice
What we are looking for
A minimum of 4+ years experience in Web development
A strong Javascript background - Object Oriented JavaScript
Hands-on experience on ReactJs of 3 years at least
Knowledge of cross-browser compatibility issues and client-side performance considerations.
Strong academic background and problem solving skills-
Take ownership of features/modules and manage it completely
Ability to communicate and defend your ideas clearly
A desire to build products that users love
Good to have
Familiarity with Scrum/Agile methodology
Experience in React Native










