Senior Data Analyst - Business Insights at YourHRfolks · Jaipur · 4 - 6 years · ₹13L - ₹16L / yr · Bootstrapped · Posted 14 Apr 2021
Python
Data AnalyticsAbout Us
Punchh is the leader in customer loyalty, offer management, and AI solutions for offline and omni-channel merchants including restaurants, convenience stores, and retailers. Punchh brings the power of online to physical brands by delivering omni-channel experiences and personalization across the entire customer journey--from acquisition through loyalty and growth--to drive same store sales and customer lifetime value. Punchh uses best-in-class integrations to POS and other in-store systems such as WiFi, to deliver real-time SKU-level transaction visibility and offer provisioning for physical stores.
Punchh is growing exponentially, serves 200+ brands that encompass 91K+ stores globally. Punchh’s customers include the top convenience stores such as Casey’s General Stores, 25+ of the top 100 restaurant brands such as Papa John's, Little Caesars, Denny’s, Focus Brands (5 of 7 brands), and Yum! Brands (KFC, Pizza Hut, and Taco Bell), and retailers. For a multi-billion $ brand with 6K+ stores, Punchh drove a 3% lift in same-store sales within the first year. Punchh is powering loyalty programs for 135+ million consumers.
Punchh has raised $70 million from premier Silicon Valley investors including Sapphire Ventures and Adam Street Partners, has a seasoned leadership team with extensive experience in digital, marketing, CRM, and AI technologies as well as deep restaurant and retail industry expertise.
About the Role:
Punchh Tech India Pvt. is looking for a Senior Data Analyst – Business Insights to join our team. If you're excited to be part of a winning team, Punchh is a great place to grow your career.
This position is responsible for discovering the important trends among the complex data generated on Punchh platform, that have high business impact (influencing product features and roadmap). Creating hypotheses around these trends, validate them with statistical significance and make recommendations
Reporting to: Director, Analytics
Job Location: Jaipur
Experience Required: 4-6 years
What You’ll Do
- Take ownership of custom data analysis projects/requests and work closely with end users (both internal and external clients) to deliver the results
- Identify successful implementation/utilization of product features and contribute to the best-practices playbook for client facing teams (Customer Success)
- Strive towards building mini business intelligence products that add value to the client base
- Represent the company’s expertise in advanced analytics in a variety of media outlets such as client interactions, conferences, blogs, and interviews.
What You’ll Need
- Masters in business/behavioral economics/statistics with a strong interest in marketing technology
- Proven track record of at least 5 years uncovering business insights, especially related to Behavioral Economics and adding value to businesses
- Proficient in using the proper statistical and econometric approaches to establish the presence and strength of trends in data. Strong statistical knowledge is mandatory.
- Extensive prior exposure in causal inference studies, based on both longitudinal and latitudinal data.
- Excellent experience using Python (or R) to analyze data from extremely large or complex data sets
- Exceptional data querying skills (Snowflake/Redshift, Spark, Presto/Athena, to name a few)
- Ability to effectively articulate complex ideas in simple and effective presentations to diverse groups of stakeholders.
- Experience working with a visualization tool (preferably, but not restricted to Tableau)
- Domain expertise: extensive exposure to retail business, restaurant business or worked on loyalty programs and promotion/campaign effectiveness
- Should be self-organized and be able to proactively identify problems and propose solutions
- Gels well within and across teams, work with stakeholders from various functions such as Product, Customer Success, Implementations among others
- As the stakeholders on business side are based out of US, should be flexible to schedule meetings convenient to the West Coast timings
- Effective in working autonomously to get things done and taking the initiatives to anticipate needs of executive leadership
- Able and willing to relocate to Jaipur post pandemic.
Benefits:
- Medical Coverage, to keep you and your family healthy.
- Compensation that stacks up with other tech companies in your area.
- Paid vacation days and holidays to rest and relax.
- Healthy lunch provided daily to fuel you through your work.
- Opportunities for career growth and training support, including fun team building events.
- Flexibility and a comfortable work environment for you to feel your best.
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About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Job Overview:
We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.
The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.
Key Responsibility Area:
- Revenue growth from existing accounts
- Timely renewals and contract retention
- Own end-to-end revenue responsibility for assigned accounts
- Account expansion through up-sell and cross-sell
- Churn reduction and risk mitigation
- High CRM hygiene and data accuracy
- Customer satisfaction and relationship management
- Customer CSAT, Social Media Reviews
Requirements:
- Graduate and over with excellent oral and written communication skills.
- At least 1-2 Year(s) of working experience in the related field is required for this position.
- Customer-first mindset
- Advanced MS Excel skills.
- High sense of responsibility and reliability
- Proactive, self-driven, and result-focused
- Collaborative team player
Benefits:
- 5 days working with alternate Saturday
- 10:00 AM to 7:00 PM Working Hours
- Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
- Clear career growth path in Account Management and Customer Success
- Opportunity to work in a high-growth SaaS environment
- Recognition and rewards for top performers
- Health and wellness benefits as per company policy
- Paid leaves and holidays as per company policy
Ideal Candidate
1
Strong Lead Business Analyst Profile with team leadership experience and BFSI background
2
Mandatory (Experience 1): Must have 6+ years of experience as a Business Analyst, including team lead or people-management experience with at least recent 2+ years in BFSI background
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Mandatory (Experience 2): Must have proven ability to lead and mentor analysts and coordinate work across multiple stakeholders
4
Mandatory (Experience 3): Must have owned requirement gathering, analysis, and documentation end-to-end for key initiatives, ensuring quality and consistency of BA deliverables
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Mandatory (Experience 4): Must have experience translating business needs into functional specifications, user stories, and process flows with senior stakeholders
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Mandatory (Experience 5): Must have experience defining and driving BA best practices, standards, templates, and process improvements
7
Mandatory (Experience 6): Must have experience overseeing testing, validation, and stakeholder sign-off across workstreams
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Mandatory (Skill 1): Must have strong requirement-gathering, documentation, and stakeholder-management skills.
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Mandatory (Skill 2): Must have excellent communication, analytical, and leadership abilities, with a data-informed decision-making approach
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Mandatory (Domain): Must have a background in the BFSI (Banking, Financial Services & Insurance) sector
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Mandatory (Shift): Must be willing to support calls during EST hours (this is an EST-based project)
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1. Material & Production Quality Control
Inspect incoming façade materials (aluminum profiles, glass, brackets, sealants,
fasteners, etc.) for compliance with approved specifications.
Monitor façade fabrication processes, including cutting, machining, assembly, and
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Monitor installation tolerances, anchorage systems, and structural safety
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Identify non-conformities at the site and ensure corrective actions are implemented.
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Education
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Experience
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About the company
FitBudd is a fast-paced startup building a SaaS platform for global fitness professionals.
Founded by IIT Delhi alumni and funded by marquee investors like Accel and BEENEXT,
FitBudd is all set to accelerate growth and capture the ever expanding fitness market.
Fitbudd is an all-in-one platform that empowers fitness professionals to take their business
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and sports coaches reach new clients, build stronger relationships with their existing ones
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Website - www.fitbudd.com
What do we offer for the Sales Manager role?
1. Workplace that promotes growth – personally and professionally
2. Unparalleled learning opportunities
3. Get to wear many hats and gain different skill sets.
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5. Multicultural team with strong pillars of Leadership
What will you do at Fitbudd?
1. Build product and domain expertise by understanding product functionalities, market
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2. Establish and maintain healthy relationship with partners, prospects and customers
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Fintech - We are one of the leading Fintech organization in financial inclusion with innovative ICT solutions. Senrysa Technologies was an early adopter of the India Stack and has pioneered the Aadhaar Enabled Payment System under the flagship of the business correspondent model for masses and has acquired more than 30 million customers till date under this initiative. We take pride in been granted RuPay Certification from NPCI. Senrysa has diversified client base from Public Sector Bank, Private Bank, Regional Rural Bank to Co-operative Banks across India.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon