
The Senior Infrastructure Engineer is expected to be a Subject Matter Expert (SME) covering
network infrastructure maintenance and support, with a strong focus on cloud technologies. This
role requires an in-depth understanding of how networks operate and are managed, particularly
within a hybrid cloud environment which combines both on-premise and cloud-based resources.
This will entail configuring and managing network components, monitoring network performance
to identify and resolve bottlenecks or latency issues, troubleshooting any network problems that
arise, and implementing robust security measures to safeguard the network from unauthorised
access and potential threats.
You are expected to:
● Configure and maintain various network devices and services (e.g., routers, switches,
firewalls, load balancers, VPN) in both on-premise and cloud environments. New
installations may occur in the event of an architectural change..
● Support IT infrastructure-related work, including maintaining internet connections, Wi-Fi
access points, network upgrades, office builds, expansions, and relocations, with a focus
on ensuring seamless connectivity to the cloud environment.
● Actively participate in engaging with Business Stakeholders, internal IT Teams, and
Vendors to manage project outcomes related to infrastructure maintenance and
upgrades.
● Lead network infrastructure design for architectural changes and actively participate in
operation reviews within the Change Management process.
● Lead and participate in problem-solving efforts, service restoration, minimising downtime
and outages across both on-premise and cloud infrastructure.
● Demonstrate technical influence within and outside your team, driving best practices and
increasing overall productivity in infrastructure management and security.
● Communicate your ideas effectively to achieve the right outcome for your stakeholders
and team.
● Actively drive knowledge sharing and continuous improvement within and outside your
organization, particularly in the areas of cloud networking and security.
● Liaise with ISPs and vendors to provide required services and infrastructure, including
managing direct network connectivity between on-premise and cloud environments.
● Ensure network infrastructure complies with banking industry regulations and standards,
addressing vulnerabilities and maintaining a strong security posture across the hybrid
environment.
● Manage and support payment infrastructure connectivity, including SWIFT and BCS FAST
payment systems, ensuring secure and reliable connectivity within the cloud environment
and to external partners.
The must have skills
Required Qualifications:
● Bachelor's degree in computer science, software engineering, information technology, or
a related field, with 5+ years of experience in a medium to large enterprise infrastructure
environment, with significant experience in cloud infrastructure.
● Extensive experience in the design, implementation (for architectural changes and new
requirements), and troubleshooting of routing, switching, security (firewalls, VPNs,
intrusion detection/prevention systems), and wireless LAN in both on-premise and cloud
environments.
● Strong understanding and practical experience with cloud networking services (e.g., VPC,
Subnets, Route Tables, Security Groups, NACLs, Transit Gateway, Direct Connect or
similar cloud connectivity solutions).
● Solid knowledge of security best practices and technologies for both on-premise and
cloud environments.
● Project management and ITIL service operation experience, with demonstrable practical
skills.
● Willingness to learn new technologies and systems, and the ability to adapt to a
fast-paced, changing environment, particularly in the cloud computing landscape.
● Strong customer service and English communication skills, with the ability to prioritise
and multitask.
● In-depth knowledge of network infrastructure vulnerabilities and regulatory compliance
within the banking industry.
● Good understanding of cloud platforms, such as AWS, Azure, and GCP.
● Holds one or more industry-recognised network or security certifications, such as CCNP,
JNCIP, NSE4, NSE5, or cloud-specific security certifications.
Really nice to have skills
● Experienced in infrastructure automation using scripting languages like Python, Go, Perl,
or Bash
● Possesses a good understanding of Site Reliability Engineering (SRE) principles and
practices in the context of infrastructure management.
● Knowledgeable in IaC (Terraform), DevOps and CI/CD practices to optimise infrastructure
operations and deployments in the cloud.
● Excellent stakeholder management skills, with the ability to clearly communicate
technical concepts to non-technical stakeholders, including cloud infrastructure concepts.
● Embraces a progressive, forward-thinking mindset and a positive attitude towards
change and innovation, especially in adopting new cloud technologies and security
practices.

About Improving
About
Improving is a leading IT professional services firm committed to helping companies achieve lasting success through modern technology. With core expertise in AI, Data, and Applications, we specialize in transforming legacy systems, building cloud-native platforms, and delivering intelligent, future-ready solutions for today’s complex business needs. Improving’s leaders are equally committed to fostering a great place to work that is inclusive and purpose-centered, empowering Improvers to bring their whole selves to work. Our team is known for its collaborative approach and long-term partnerships that prioritize measurable outcomes. By combining technical excellence with strategic insight, Improving enables all stakeholders to grow, adapt, and lead in an ever-evolving digital landscape.
Tech stack
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