Quality Analyst IT-Services

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Role Overview

We are seeking a highly skilled and experienced Senior AI Engineer with deep expertise in computer vision and architectural design. The ideal candidate will lead the development of robust, scalable AI systems, drive architectural decisions, and contribute significantly to the deployment of real-time video analytics, multi-model systems, and intelligent automation

solutions.

Key Responsibilities

 Design and lead the architecture of complex AI systems in the domain of computer vision and real-time inference.

 Build and deploy models for object detection, image segmentation, classification, and tracking.

 Mentor and guide junior engineers on deep learning best practices and scalable software engineering.

 Drive end-to-end ML pipelines: from data ingestion and augmentation to training, deployment, and monitoring.

 Work with YOLO-based and transformer-based models for industrial use-cases.

 Lead integration of AI systems into production with hardware, backend, and DevOps teams.

 Develop automated benchmarking, annotation, and evaluation tools.

 Ensure maintainability, scalability, and reproducibility of models through version control, CI/CD, and containerization.

Required Skills

 Advanced proficiency in Python and deep learning frameworks (PyTorch, TensorFlow).

 Strong experience with YOLO, segmentation networks (UNet, Mask R-CNN), and

tracking (Deep SORT).

 Sound understanding of real-time video analytics and inference optimization.

 Hands-on experience designing model pipelines using Docker, Git, MLflow, or similar tools.

 Familiarity with OpenCV, NumPy, and image processing techniques.

 Proficiency in deploying models on Linux systems with GPU or edge devices (Jetson, Coral)

Good to Have

 Experience with multi-model orchestration, streaming inference (DeepStream), or virtual camera inputs.

 Exposure to production-level MLOps practices.

 Knowledge of cloud-based deployment on AWS, GCP, or DigitalOcean.

 Familiarity with synthetic data generation, augmentation libraries, and 3D modeling tools.

 Publications, patents, or open-source contributions in the AI/ML space.

Qualifications

 B.E./B.Tech/M.Tech in Computer Science, Electrical Engineering, or related field.

 4+ years of proven experience in AI/ML with a focus on computer vision and system- level design.

 Strong portfolio or demonstrable projects in production environments

There are various job roles within software development, each with its own focus and responsibilities. Some common job roles include:

1. **Software Engineer/Developer**: This role involves designing, developing, and testing software applications or systems.

2. **Front-end Developer**: Front-end developers focus on creating the user interface and experience of websites or applications using languages like HTML, CSS, and JavaScript.

3. **Back-end Developer**: Back-end developers work on the server-side of applications, managing databases, servers, and application logic using languages like Python, Java, or Node.js.

4. **Full-stack Developer**: Full-stack developers have expertise in both front-end and back-end development, allowing them to work on all aspects of an application.

5. **Mobile App Developer**: Mobile app developers specialize in creating applications for mobile devices, often using platforms like iOS (Swift) or Android (Java/Kotlin).

6. **DevOps Engineer**: DevOps engineers focus on streamlining the development process by automating tasks, managing infrastructure, and ensuring smooth deployment and operation of software.

7. **Quality Assurance (QA) Engineer**: QA engineers are responsible for testing software to ensure it meets quality standards and is free of bugs or errors.

8. **UI/UX Designer**: UI/UX designers work on designing the user interface and experience of software applications, focusing on usability and aesthetics.

About Company:

Our client is one of the strongest Consumer brands in the Bakery category, having a 25000 sq ft state-of-the-art centralized manufacturing facility with European equipment near Ahmedabad, Gujarat. The founding team consists of a ‘Master Baker’ from Le Cordon Bleu, Paris, one of the finest culinary institutes in the world and an IIM-A alumni with a McKinsey background.

Position Overview:

The Exe/Assistant Manager Accounts will play a crucial role in managing and overseeing the financial operations of the company. This position involves maintaining accurate financial records, preparing financial statements, coordinating audits, and providing support to the finance team.

Responsibilities:

1. Data Entry – RTV, Revenue Assurance, Expense Analysis

2. General Ledger Management: Maintain the general ledger, recording transactions, reconciling accounts, and ensuring proper classification of financial data. Ensuring accuracy, compliance with accounting principles and standards. Expense Analysis. RTV approvals. Revenue Assurance coordination with Inventory & Ops team.

3. Accounts Payable and Receivable: Oversee accounts payable and receivable processes, ensuring timely and accurate processing of invoices, payments, and collections.

4. Tax Compliance: Collaborate with internal and external stakeholders to ensure accurate and timely filing of various taxes and returns such as GST, TDS, TCS, income tax, and corporate tax. Ensuring proper documentation and paper trail. Handling submissions against various department notices.

5. Audit Coordination: Prepare documentation and support the external audit process, addressing auditor inquiries and implementing audit recommendations.

6. Team Support: Provide guidance and training to junior staff members, fostering their professional growth within the finance department.

Qualifications:

- Bachelor's degree in Accounting, Finance, or related field; Inter CA or (CA multiple attempt) qualification preferred.

- 2-3 years of relevant experience in accounting or finance roles, with demonstrated progression in responsibilities.

- Proficient in financial software and tools, such as Excel, accounting software (e.g., QuickBooks, SAP), and ERP systems.

- Strong knowledge of accounting principles, financial reporting, and taxation.

- Excellent analytical skills and attention to detail.

- Effective communication and interpersonal skills, with the ability to collaborate across departments.

- Problem-solving mindset and ability to work under pressure in a fast-paced environment.

Key Details:

We are looking for an enthusiastic Front-End Trainer / Full-Stack Trainer. The Trainer has to be a master of his/her respective field and possess technical aptitude combined with a passion for teaching.

• Role : Full-Time Trainer
• Type : In-Person Training
• Base Location : Chennai (with a willingness to travel to other locations when needed)

Job Role & Responsibilities:

● Work closely with our Mentors & Co-founders to gain comprehensive understanding of our

training processes and implement the same in training session

● Handle daily sessions offline at the client location

● Ensure the sessions have a good mix of training classes and hands-on coding sessions

● Determine overall effectiveness of training and make improvements

● Use your own cutting-edge coding content including code-along projects, labs and notes

Skills:

● Must have experience in training on Frontend Technologies

● Expertise in HTML, CSS, Flexbox, React, Redux, TypeScript, DOM, ES6, Cypress, ES Lint, TS Lint

● Minimum 5+ years of Training experience is a must

● Hands-on development experience is an added advantage

● Excellent communication skills with ability to connect effectively with a diversified student base

● Knowledge of various training and teaching pedagogies

● Prior experience delivering sessions for both freshers and experienced preferred

The key skills and expertise needed are:

1. eCommerce/Retail experience can be optional but needs to have experience with any high volume customer facing web/mobile site

2. Web Development, Front End Development, AND In the browser performance profiling

3. Java, Spring Boot, React, Node, Redux, Webpack, Microservices, AND experience with AWS technologies to make the overall application stack more resilient

4. Performance Profiling of web/mobile experiences and experience with working in CICD environment

5. Experience working with Web based and mobile ecommerce sites or similar public facing websites with high customer volume

6. Needs to be able to work at the code level doing performance profile to evaluate how the website and associated digital platform is built to find performance improvement opportunities

•  Exp : 3-15 years
• Java NMS/EMS  : Work location : GGN
• Experience in implementation of NMS/EMS applications and good understanding of FCAPS functionalities
• Proficient in Java/J2EE, SpringBoot, SpringCloud, Kafka and REST webservices
• Experience in implementation of micro-services based applications
• Experience in any of the rule engine like Drools and workflow creation like JBPM, Camunda
• Experience in SQL and NoSQL databases, DB schema designing and database accessing using Hibernate JPA 
• Experience with SNMP, Netconf, device management, inventory management
• Hands on experience in Wildfly/Jboss App server 
• Experience in dev-ops tools like Jenkins, Docker, Kubernetes
• Proficient in Angular, HTML5, CSS, Bootstrap, Typescript, ES6 
• Good to have Micro Frontend Architecture exposure
• Experience with tools like Maven, Ant, Git, Sonar, JaCoCo, Karma, Jasmine
• Scripting using Shell, Python, etc
• Must be involved in customer interactions for requirement gathering and solution designing discussions

1. Roles & Responsibilities -
   
   * We are looking for full-stack/back-end developers.
   * Our ideal candidate will be able to build applications from scratch and deliver
   a complete project i.e. understand requirements, design architecture, write reusable code that follows basic coding standards, test, deploy and support/follow-up features.
   * As a start-up, we are keen to work with people who are passionate about technology and who love the speed, chaos, and versatility of start-ups.
   
   Skills and Qualifications -
   
   * Team player with strong work ethic; Detail and deadline-oriented; Take ownership of tasks.
   * Good with version control systems like Git.
   * Professional understanding of CS fundamentals, data structures and algorithms.
   * Knowledge of Python is preferred.
   * Hands-on experience with front-end technologies - HTML5, CSS3, Bootstrap library & JavaScript/jQuery.
   * Knowledge of Angular 2/ReactJs is a plus.
   * Knowledge of Rest API is a plus.
   
   
   Perks -
   * Competetive compensation
   * MaBook
   * Friendly Leave Policy