Senior Executive QA

Auditor – Management Systems (ISO Standards)

Location: Ahmedabad ( Hybrid)

Employment Type: Full-Time

🔎 About the Role

We are hiring a skilled Management System Auditor to conduct ISO audits, deliver high-quality assessment outcomes, and support certification activities. The ideal candidate must have hands-on experience in ISO 9001, 14001, 45001, 27001, 22000, 50001 or other standards, along with strong reporting and client-handling skills.

This role involves extensive travel, interaction with diverse industries, and strict adherence to ISO/IEC 17021-1 and ISO 19011 guidelines.

🧩 Key Responsibilities

• Plan, prepare, and execute Stage 1, Stage 2, Surveillance, Recertification, Transfer & Special Audits.
• Review client documentation, audit scope, and previous audit history.
• Evaluate compliance with applicable ISO standards using process approach, risk-based thinking & sampling techniques.
• Conduct opening & closing meetings and prepare accurate audit reports.
• Record findings, non-conformities, observations, and improvement opportunities.
• Ensure professional client interaction across Quality, EHS, IT, HR & Operations teams.
• Maintain impartiality, confidentiality, and compliance with accreditation guidelines.
• Participate in calibration, witness audits, and competency upgrades.
• Identify business opportunities and refer potential clients during audits.
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🎓 Qualifications

• Bachelor’s degree in Engineering, Science, IT, or Environmental Science.
• CQI/IRCA Certified Lead Auditor in at least one standard (Mandatory/Preferred).
• Minimum 5 years industry/auditing experience.
• Experience conducting minimum 15–20 third-party audits (preferred).
• Exposure to sectors such as manufacturing, IT, pharma, infrastructure, services (added advantage).
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💼 Skills & Competencies

• Strong knowledge of ISO standards & audit techniques.
• Familiar with ISO 19011 principles.
• Excellent communication, report writing & analytical skills.
• Ability to manage audits across multiple locations.
• High level of integrity, professionalism, and client orientation.
• Proficiency in MS Office.

📈 Key Performance Indicators (KPIs)

• Number of audits completed within timeline & quality standards.
• Accuracy and clarity of audit reports.
• Client satisfaction scores and feedback.
• Lead sharing & business development support.
• Compliance with accreditation and internal review requirements.
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✈️ Travel Requirement

• Willingness to travel 60–80% across India and overseas for on-site audits.
• Flexibility for hybrid (on-site + remote) audits.

Job Title: Corporate Quality MIS Analyst – Automotive / Wiring Harness

Company: Vi-Son Cables Pvt. Ltd.

Location: Mumbai – Corporate Office

Experience: 3–7 Years

Industry: Automotive / Auto Components / Wiring Harness

Job Summary

We are looking for a Quality MIS Analyst with experience in the Automotive, Wiring Harness or Auto Components industry to manage Corporate Quality MIS and reporting. The role will be responsible for consolidating quality data from all plants, analysing KPIs and preparing reports and dashboards for Management.

Key Responsibilities

• Consolidate plant-wise Quality MIS, KPIs and performance reports.
• Analyze PPM, rejection, rework, FPY, customer complaints, CAPA and 8D.
• Prepare MIS reports, dashboards, trend analysis and Management presentations.
• Coordinate with Plant Quality Teams for timely and accurate data.
• Identify quality trends, deviations and improvement areas.
• Maintain standardized Corporate Quality MIS and databases.

Key Requirements

• 3–7 years of experience in Automotive / Wiring Harness / Auto Components Quality.
• Strong knowledge of Quality MIS, Quality KPI reporting and data analysis.
• Proficiency in MS Excel, Pivot Tables, VLOOKUP/XLOOKUP, dashboards and PowerPoint.
• Knowledge of 7 QC Tools, 8D, CAPA and Root Cause Analysis.
• Strong analytical, coordination and communication skills.

Key Responsibilities

• Conduct quality audits of US payment transactions and operational activities.
• Review transactions for accuracy, completeness, and compliance with established procedures.
• Validate payment processing, refunds, reversals, settlements, and transaction status.
• Identify discrepancies, processing errors, and potential risks, and coordinate with operations teams for resolution.
• Ensure adherence to SOPs, client guidelines, internal controls, and compliance requirements.
• Perform root-cause analysis to identify recurring errors and recommend corrective actions.
• Prepare quality reports, maintain audit records, and track quality performance metrics.
• Monitor transaction accuracy, error rates, turnaround time, and other quality KPIs.
• Participate in calibration sessions with Operations, Training, and Quality teams.
• Provide feedback to team members to improve accuracy and process performance.
• Support process improvement initiatives to reduce errors and enhance operational efficiency.

Mandatory Requirements

• Minimum 2 years of overall professional experience.
• Graduation is mandatory.
• Minimum 2 years of relevant experience in US Payments.
• Experience in payment processing, transaction auditing, or Quality Assurance is required.
• US international voice process experience is mandatory.
• Domestic voice experience will not be considered.
• Good understanding of payment transactions, refunds, reversals, settlements, and payment disputes.
• Strong analytical, problem-solving, and attention-to-detail skills.
• Good communication and stakeholder-management skills.
• Proficiency in MS Excel and quality reporting.
• Must be comfortable working in US shifts and from the office in Gurugram.
• Must be comfortable with a one-way cab facility.
• PF registration with the previous organization is mandatory.

Job Title: Customer Support Quality analyst

Location: Bangalore, Koramangala (walkin interview)

Job Type: Full-time

Reports To: Quality Lead

Experience: Minimum 2 to 3 years as a Quality

Analyst in a customer service environment

QA engineers don't apply!!

As a Quality Analyst, you will audit customer interactions across voice, chat and ticketing, email channels,

identify what is going wrong and why, and convert those findings into feedback and coaching that

measurably improves agent performance. The role carries end-to-end ownership of the quality cycle —

auditing against defined parameters, marking critical errors accurately, delivering structured feedback,

participating in calibration, identifying training needs and publishing quality reporting. You will work closely

with the Training team and with Operations, so findings translate into action on the floor rather than sitting

in a report.

Bachelor's degree or equivalent.

• Minimum 2 to 3 years of experience as a Quality Analyst in a customer service, customer support or

contact centre environment.

• Hands-on experience auditing interactions across at least one of voice, chat or ticketing, with exposure

to more than one channel preferred.

• Working knowledge of quality management or audit tools, and the ability to pick up a new platform

quickly.

• Sound understanding of quality parameters, critical error frameworks and audit governance.

• Practical experience of feedback mechanisms and coaching models, with a track record of feedback

that changed agent behaviour.Experience of participating in calibration and maintaining scoring consistency.

• Strong analytical skills and working Excel — pivot tables, lookups and comfort handling large audit data

sets.

• Excellent written and verbal communication, with the ability to write observations a third party can act

on without further explanation.

• Objectivity and the confidence to hold a position in a performance conversation, balanced with

empathy towards agents.

• Ability to manage multiple priorities and meet audit and reporting deadlines consistently.