Responsible for managing daily service schedules and in-house service activities, preparing technical reports, maintaining records of installations and services, handling order reviews and payment follow-ups, and ensuring consistent 5S implementation on a daily basis.

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About MANUFACTURING

Founded :

2015

Type :

Products & Services

Size

Stage :

Profitable

About

Manufacturing company

Candid answers by the company

What is the location preference of jobs?

coimbatore

Company social profiles

N/A

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Key Responsibilities:

1. Coordinate resolution ot field service requests PAN India, meeting SOP-defined TAT and SLA targets

2. Track and report service quality, response time, and customer satisfaction scores: drive corrective action on gaps

3. Maintaın regional spares avallabılıty at detined stock norms to support uninterrupted field response

4. Support installatıon commissioning, preventive maintenance. and decommissioning of cinema equipment as per schedule and OEM compliance

5. Monitor field engmneer productivity/perrormance agamnst detined KPIs and support upskilling through training coordination

6. Track repeat failure trends and drive reduction through root-cause and continuous improvement 1nitiatıves

7. Support AMC/service agreement reviews to ensure deliverables and renewals are met on time

8. Ensure IT systems uptime, asset/license tracking, backup, and disaster recovery processes are executed per detined SOPs