Senior Executive - Purchase

Role Objective

​As an ORM Executive, you will be the "digital guardian" of our brand. You will monitor, manage, and improve our brand’s perception across social media, review sites, and search engines. Your goal is to foster positive customer sentiment while swiftly mitigating negative narratives and potential crises.

​Key Responsibilities

​Active Monitoring: Track brand mentions, reviews, and discussions across social media (Instagram, X, LinkedIn, Reddit), Google My Business (GMB), and industry-specific forums.

​Response Management: Draft and post professional, empathetic, and on-brand responses to both positive and negative customer feedback within defined Turnaround Times (TAT).

​Crisis Mitigation: Identify high-risk comments or trending negative topics and escalate them to the PR/Marketing leads for immediate action.

​Sentiment Analysis: Categorize online mentions (Positive, Neutral, Negative) and provide weekly reports on sentiment trends and recurring customer pain points.

Required Skills & Qualifications

​Experience: Minimum 1 year of dedicated experience in ORM or Digital Customer Support.

​Communication: Exceptional written English with the ability to adapt tone (from professional to witty) based on the situation.

​Soft Skills: A "thick skin" for handling online trolls/hatred and a solution-oriented mindset.

​Tech Savvy: Basic understanding of SEO (to understand how reviews impact search rankings).

Role – Business Development Executive (F/M/X)

Experience – 3+ Years

Position - Work from Office

About Us

Join a team that wants to make the impossible possible

• We are Vitec, a company full of talents, tech nerds, and motivated people who work on our vision every day with dedication and conviction.
• Our vision is to become the 360° Software Development Partner of customers worldwide. If you get that, we got you:
• We offer everyone a professional environment with great opportunities to improve their skills, learn new trending technologies/methods, and become part of a caring family of goal-getters!
• As 360°Software Development Partner, we build and maintain unique and complex solutions with a team of great individuals who love their work and who know responsibility not only from hearing it but who living it. For this reason, we only hire the best and most motivated.
• Joining Vitec means becoming a member of the family and making the impossible possible every day.

About You

As an experienced Business Development Executive, you will be responsible for developing, maintaining, and growing sales strategies/channels to connect with potential clients. You will generate meaningful leads, create together with our Solution Architects solutions for clients, and seal the deal. You will work closely together with the management to enable long-term partnership and growth processes. You will make the impossible possible!

What do you need to bring?

• 3+ years of proven experience in the business development area.
• Strong understanding of building, maintaining, and scaling sale strategies in the IT area.
• Strong knowledge of bidding platforms like Upwork and Fiverr.
• Solid technical knowledge about how IT Solutions such as mobile Apps, web Apps, websites, and server infrastructures are built is a very big plus point.
• Strong communication and interpersonal skills for building meaningful relationships with clients.
• Strong customer service and sales skills for generating leads.
• Advanced presentation and persuasive skills.
• Advanced decision-making and problem-solving skills.
• Highly motivated to achieve results in my responsibility from scratch to the highest satisfaction.
• Sharing knowledge with others and helping others to grow is a matter of course for you.
• Very good English skills in written and spoken.

A day in the life of our Business Development Executive

• Attracting new clients by innovating and overseeing the sales process for the business.
• Working with management to identify and manage company risks that might prevent growth.
• Identifying and researching opportunities that come up in new and existing markets.
• Preparing and delivering pitches and presentations to potential new clients.
• Communicating with clients to understand their needs and offer solutions to their problems.
• Building high-level technical concepts together with the team to create meaningful proposals.
• Creating positive, long-lasting relationships with current and potential clients.
• Ensuring excellent customer service through regular client follow-up
• Translating proposals into ready-to-sign contracts
• Owning the sales lifecycle from prospecting to implementation
• Managing virtual and in-person sales meetings

• As a lead engineer, you will be expected to execute and deliver large and complex projects end-to-end, with or without the involvement of other team members.
• Participate in code reviews, app architecture, and design discussions.
• Ensuring timely delivery of all product deliverables.
• Be the go-to person for the team for guidance and troubleshooting. 
• Mentoring junior developers and set best practices for coding, reviews, etc.
• Ensuring performance and scalability in all new product features being developed. 

• Overall of 5+ years expertise in writing HTML/CSS/JavaScript 
• Experience in Angular and preferably React.js
• Expertise in database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
• Expertise in all common AWS cloud technologies, knowledge of CI/CD tools, and workflows.

• Work with design and marketing team to improve website conversion rate for different sign up processes
• Work with the marketing team to improve main website KPIs - New users, average time on page, session duration are the main ones
• Write automation scripts to help automate redundant manual processes of other marketing functions– SEO, Outbound, Content, Product Marketing
• Work on our Shopify demo store to showcase new product releases and features. This is pretty interesting as you’ll get to play around with Shopify backend (the most popular eCommerce platform in the world)
• Work on building integrations and workflows between different marketing automation platforms. Our current marketing tech stack involves Salesforce, HubSpot, Reply, Similarweb and more.
• Web scraping for new growth initiatives

Job Title: Sales Development Manager - Corporate Gifting

Position Overview:

As a Sales Development Manager in the Corporate Gifting industry, you will be responsible for driving revenue growth through the development and execution of strategic sales initiatives. The ideal candidate will have a strong background in sales, a proven track record in the corporate gifting sector, and the ability to lead and motivate a sales team.

Key Responsibilities:

Sales Strategy and Planning:

·      Develop and implement a comprehensive sales strategy to achieve revenue targets and market share growth.

·      Analyze market trends, competitor activity, and customer behavior to identify new business opportunities.

·      Collaborate with the leadership team to set sales goals and objectives.

Team Leadership:

·      Lead and inspire a high-performing sales team.

·      Provide coaching, training, and mentorship to team members to enhance their sales skills and product knowledge.

·      Set clear performance expectations and regularly assess team performance against targets.

Corporate Gifting Expertise:

·      Leverage your expertise in the corporate gifting field to understand client needs and propose innovative gifting solutions.

·      Stay informed about industry trends, emerging technologies, and best practices in corporate gifting.

Client Relationship Management:

·      Cultivate and maintain strong relationships with key clients and prospects.

·      Collaborate with the marketing team to develop and execute effective client engagement strategies.

Sales Process Optimization:

·      Streamline and optimize the sales process to improve efficiency and effectiveness.

·      Implement and manage CRM tools to track and analyze sales performance metrics.

Collaboration:

·      Work closely with cross-functional teams, including marketing, operations, and customer service, to ensure seamless execution of sales initiatives.

·      Collaborate with product development teams to align offerings with market demand.

Qualifications:

·      Bachelor's degree in Business, Marketing, or a related field.

·      Proven experience in sales, with a focus on corporate gifting.

·      Demonstrated success in leading and managing high-performing sales teams.

·      Strong understanding of the corporate gifting market and industry trends.

·      Excellent communication, negotiation, and interpersonal skills.

·      Ability to think strategically and execute tactically.

·      Proficiency in CRM tools and sales analytics.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Perform manual and automated application penetration tests and provide suggestions to harden our products
• Participate regularly in the development and release process to identify and report security vulnerabilities in the code being shipped
• Conduct regular audits on all Features/APIs of the product and reports vulnerabilities to the development team
• Keep up with industry trends in the security space
• Triage inbound vulnerability reports with an appropriate level of urgency and track them until they are resolved by Engineering teams
• Should be able to understand different elements of our NodeJS, Python and similar stacks and provide guidance on secure software development practices to the team
• Scale our application security engineering team

Requirements:

• Strong verbal and written communication skills
• Has worked on Web Application Security Testing for a reasonably complex application. The mobile experience is a plus
• Good knowledge of secure software development guidelines from authoritative bodies like NIST, OWASP, SANS
• Hands-on experience in performing manual/automated security assessments with open-source/commercial security tools

1. Interfacing with the customer, tech team members, project managers and other relevant product people for a thorough understanding of the product, use case and business objective, detailed specification and data flow for the requirement, demonstration of the solution and clarification of queries at appropriate times during the life-cycle of the product
2. Preparing test cases, setting up CI/CD and integration with logging and monitoring systems for the products or platforms by the end of 6 months
3. Seeking customer feedback to continuously optimize the product for great customer experience and high technical performance in areas such as hardware efficiency, latency and throughput
4. Delivering a robust backend platform for the products and platforms by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design

Analytical and Problem Solving Skills

• Has high grasping power. Able to quickly and proficiently understand and absorb qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. Attention to detail. Does not let important details slip through the cracks and derail a project. Generates new and innovative approaches to problems.

Efficiency and Execution

• Able to produce significant output with minimal wasted effort in a timely manner. Focuses on key priorities.

Hard Work and Persistence

• Possesses a strong willingness to work hard and sometimes long hours to get the job done.
• Demonstrates determination and willingness to go the distance to get something done.

Flexibility and Adaptability

• Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Demonstrates ability to learn new things.

Calm under Pressure

• Maintains stable performance when under heavy pressure or stress.

Team Player

• Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Works proactively without always being told what to do.

• Lead a small group of highly talented engineers to build platform components to power various micro services.
• Responsible for end-to-end architecture of Platform. Leads High- & Low-level design of critical components.
• Mentor other Senior & Lead engineers
• Lead a small group of highly talented engineers to build platform components to power various micro services.
• Responsible for end-to-end architecture of Platform. Leads High- & Low-level design of critical components.
• Mentor other Senior & Lead engineers