Engineering Manager

OpenIAM is seeking a Technical Customer Success Manager (CSM) to manage strategic enterprise accounts. This role focuses on customer adoption, satisfaction, and business value realization. You will act as a trusted advisor to senior IT/security stakeholders, ensuring customers successfully deploy and derive value from OpenIAM’s identity and access management solutions.

Responsibilities

• Own the post-sales relationship with enterprise customers.
• Lead onboarding programs, customer success plans, and regular business reviews.
• Understand customer IAM strategy and align OpenIAM solutions to business objectives.
• Drive the adoption and expansion of OpenIAM within customer environments.
• Coordinate with Solutions Architects, Engineering, and Support to resolve issues.
• Advocate for customers internally, capturing product feedback and influencing the roadmap.
• Provide high-level guidance on IAM best practices, compliance, and governance models.

Qualifications

• 5+ years in Customer Success, Technical Account Management, or Professional Services.
• Experience working with large enterprises and executive stakeholders (CIO, CISO, VP Security).
• Strong understanding of IAM concepts (SAML, OIDC, MFA, provisioning, LDAP, RBAC).
• Exceptional communication and relationship-building skills.
• Ability to manage multiple high-profile accounts simultaneously.
• Bachelor’s degree in Computer Science, Information Systems, or related field preferred.

Why Join OpenIAM:

Partner with global enterprises on mission-critical security solutions.

Be the voice of the customer in a fast-growing IAM company. Competitive compensation, benefits, and growth opportunities.

Overview:

As a Business Manager in Sales, you will lead and drive the sales efforts of the company, ensuring revenue targets are met or exceeded. Your primary focus will be on developing sales strategies, building and managing client relationships, and guiding the sales team to achieve business objectives. You will collaborate closely with cross-functional teams to identify market opportunities, expand the customer base, and drive revenue growth.

Responsibilities:

1. Sales Strategy and Planning:

• Develop comprehensive sales strategies to penetrate markets, acquire new customers, and maximize revenue.
• Analyze market trends, customer needs, and competitor activities to identify opportunities for growth.
• Set sales targets, quotas, and objectives aligned with company goals and objectives.

2. Business Development:

• Identify and pursue new business opportunities through prospecting, networking, and lead generation activities.
• Build and maintain relationships with key clients, partners, and stakeholders to expand the customer base.
• Negotiate contracts, pricing, and terms to secure profitable deals and partnerships.

3. Sales Team Leadership:

• Recruit, train, and develop a high-performing sales team.
• Set clear performance expectations, goals, and KPIs for sales representatives.
• Provide coaching, mentorship, and support to enable the team to achieve individual and collective sales targets.

4. Sales Operations Management:

• Oversee the day-to-day sales operations, including pipeline management, forecasting, and reporting.
• Implement sales processes, systems, and tools to streamline workflows and improve efficiency.
• Ensure compliance with sales policies, procedures, and best practices.

5. Customer Relationship Management:

• Cultivate strong, long-lasting relationships with customers and key accounts.
• Address customer inquiries, concerns, and feedback in a timely and professional manner.
• Act as a trusted advisor to clients, providing solutions and recommendations to meet their needs.

6. Performance Analysis and Optimization:

• Monitor sales performance metrics and key performance indicators (KPIs) to track progress against targets.
• Analyze sales data and market insights to identify trends, opportunities, and areas for improvement.
• Implement strategies to optimize sales processes, improve conversion rates, and drive revenue growth.

Qualifications:

• Bachelor's degree in business, marketing, or related field (Master's degree preferred).
• Proven track record of success in sales management, with a focus on meeting or exceeding revenue targets.
• Strong leadership skills with the ability to inspire and motivate a sales team.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with a results-oriented mindset.
• Analytical mindset with the ability to interpret sales data and market trends.
• Proficiency in sales management software and CRM systems.

Additional Requirements:

• Prior experience in sales within the Lubricants Industry/Retail Sales/B2B Sales/Industrial Sales.
• Willingness to travel as needed.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to continuous learning and professional development.
• Ethical conduct and integrity in all aspects of work.

Benefits:

• Competitive salary and commission structure.
• Opportunities for career advancement and growth within the organization.
• Ongoing training and development programs to enhance sales skills and knowledge.

Roles and Responsibilities

• The candidate should have good experience in React & Node. Ability to understand business requirements and translate them into technical requirements.
• Produce high-quality code and experience with security implementations Identifying application security risks and Implementing security patches procedures.
• Stronghold on MongoDB and experience on other No SQL databases.
• Experience with Graph, Payment Gateway, Node.js process management, and web sockets like socket.io

Desired Candidate Profile

• Good understanding of core concepts of React.js.
• Strong understanding of Node.js and express.
• Hands-on experience in state management libraries like Redux & RXJS.
• Strong foundation of HTML5 & CSS3, pre-processors (Less/SCSS) and JavaScript.
• Experience integrating with Restful web services.
• Proficient with ES6/7/8 syntax and concepts.
• Also into Microservice architecture, Kubernetes, PUB-SUB concept

Permanent WFH opportunity.

Shift timing 11 am- 8 pm