Senior Data Engineer

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

Job Description: Software Engineer

Location: Bangalore

WHO WE ARE :

As part of TIFIN's technology division, you will play a critical role in enabling the company's growth by developing highly scalable applications that provide practical solutions to clients in the financial services- domain. You will design, build, test, and maintain scalable and stable-the-shelf applications or custom-built technology solutions to meet business needs.

OUR VALUES: Go with your GUT

• Grow at the Edge: We embrace personal growth by stepping out of our comfort zones to discover our genius zones, driven by self-awareness and integrity. No excuses.
• Understanding through Listening and Speaking the Truth: Transparency, radical candor, and authenticity define our communication. We challenge ideas, but once decisions are made, we commit fully.
• I Win for Teamwin: We operate within our genius zones, taking ownership of our work and inspiring our team with energy and attitude to win together.

WHAT YOU'LL BE DOING:

• Contribute to the entire implementation process including driving the definition of improvements based on business needs and architectural improvements.
• Review code for quality and implementation of best practices.
• Promote coding, testing, and deployment best practices through hands-on research and demonstration.
• Write testable code that enables extremely high levels of code coverage.
• Ability to review frameworks and design principles toward suitability in the project context.
• Candidates who will demonstrate an ability to identify an opportunity lay out a rational plan for pursuing that opportunity, and see it through to completion.

Requirements:

• Engineering graduate with 3-5 years of experience in software product development.
• Proficient in Python, Django, Pandas, GitHub, and AWS.
• Good knowledge of PostgreSQL, and MongoDB.
• Strong Experience in designing REST APIs.
• Experience with working on scalable interactive web applications.
• A clear understanding of software design constructs and their implementation.
• Understanding of the threading limitations of Python and multi-process architecture.
• Familiarity with some ORM (Object Relational Mapper) libraries.
• Good understanding of Test Driven Development.
• Unit and Integration testing.
• Preferred exposure to the Finance domain.
• Strong written and oral communication skills.

COMPENSATION AND BENEFITS

• Competitive salary, discretionary annual bonus, and ESOP.
• Medical insurance.
• Flexible PTO policy and company-paid holidays.
• Access to our Chief Mindfulness Officer for mindfulness events and 1:1 personal coaching.

Note on Location:

While we have team centers in Boulder, New York City, San Francisco, Charlotte, and this role is based out of Bangalore

TIFIN is an equal-opportunity workplace, and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to any discrimination.

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

Looking for enthusiastic tech driven individuals who can architect a web application, push pixels, design a web API, design a UI and optimize the backend for scalability. Should be thrilled to deep dive into the field of Location Intelligence. 

Hiring for the role of  Frontend Developer for our Development team. Apply if you are keen to explore how data-tech is changing the decision intelligence landscape.

Sociometrik is a geospatial data intelligence start-up based out of New Delhi, India - founded in 2019 with the mission of redefining data-backed executive decision making. We measure and quantify physical earth, built structures and human activity using multi-channel data sources like satellite imagery, smartphone mobility, web records and administrative data to power alternative data-based decision support systems for our clients.

• Write effective, scalable and reusable code
• Participate in system design and architecture discussions
• Collaborate with Product Owner to identify optimal ways to implement new features & product enhancements.
• Coordinate with internal teams to understand user requirements and provide technical solutions.
• Create UI mock-ups and transform them into quality product features consistent with the Product Owner’s vision.

• Minimum 2  year of work experience as a frontend developer
• Minimum 2 year experience in React.JS.
• Must have Experience working in a Typescript codebase
• Experience with Leaflet.JS, Google Maps API, or Geospatial projects are a "Nice to Have"
• Exposure to deck.gl is “Good to Have”.
• Proficiency with HTML, CSS, JavaScript and jQuery
• Must have Experience collaborating in a team environment

• An analytical bent of mind
• Good time management skills
• Curiosity for learning
• Creative vision
• Team spirit and good problem-solving skills

Hiring Process

Below is our hiring process for this position. We will reach out or send a rejection notice to most candidates within 1-5 business days of applying. Sociometrik promises to value your time and professionalism in every step of the process.

• Quick Screening 
• Interview with Technical Lead

• Final Interview with Leadership

TECHNICAL SKILLSET REQUIRED:

• Experience building and maintaining code for:
• Android platform (Eclipse/Android Studio, Java, Android SDK) OR
• Any other platform, with proven track record of picking up new skills
• Hands-on experience with modern technologies.
• Excellent Java programming skills
• Excellent analytical, debugging and troubleshooting skills (battery usage, network usage optimization, etc)
• Passion for usability, simplicity and consistency in software development.
• Excellent communication and collaborative skills.
• Exposure to Agile methodologies
• Bonus points for Knowledge of major mobile platforms (iOS, WP8, etc.)

 POSITION:

• Be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.
• Develop awesome new features front to back (using Java and Android SDK)
• Responsibilities will include all aspects of software development from design, coding, testing, customer feedback and maintenance.
• Work with a team of amazing developers and designers to build simple, beautiful and consistent user experiences for our mobile apps
• Invent and prototype new features, then build, test and ship them in our products.
• Drive the implementation of new technologies which improve our ability to build great products.

QUALIFICATION

• A Bachelor’s degree in Computer Science (or equivalent experience)

Job Description

Job Summary: The core function of the Technical Lead (TL) is to comprehend design details and manage the execution of the technical solution, working closely with the Technical Architect.
Role Responsibilities to the Internal Project Team:

• Direct and manage developer resources to accomplish project goals
• Develop in Apex, Lightning, Visualforce, React  and other technologies to build customized solutions
• Use knowledge of Vlocity OmniScript, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, etc
• Set best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
• Perform and plan code reviews with developers on a consistent cadence
• Manage user stories for developers: prioritizing stories within a sprint and serving as an escalation point for the developers on all technical questions or issues
• Manage deployments and version control 
• Assist the Technical Architect in aspects of solution design
• Escalate issues or bugs that might impact the project or potential for customer success

 Role Requirements & Qualifications

• Salesforce.com certification (Administrator, Sales Cloud or Service Cloud)
• Vlocity Platform Developer certification; working experience with Vlocity OmniScript, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, etc.
• Strong customer-facing skills, proven ability to communicate and build relationships with business and technical audiences, great teamwork and collaboration skills
• Knowledge of health, insurance and key business processes (calculation rules, quoting, claims, etc.)
• Precise and effective customer and team communications and presentation skills
• Understand technology application within business
• A proven ability to manage multiple, competing priorities simultaneously
• Understand key concepts of user-centered design and design thinking
• Technically supporting developers with their tasks

Required - Minimum Bachelor's Degree or any other equivalent Degree in Computers Required Experience

• Work Experience with Salesforce integrations
• Minimum 5+ years of Overall work experience
• Minimum 2 - 3  years implementing Salesforce Integration & Lightning development projects
• Minimum 3+ years Vlocity project experience around Health, Insurance Industries

Benefits: Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered company.

Job Type: Full-time (Flexible with remote working option, if outside Bangalore)