Inside Sales Executive

Key Responsibilities

1. Supply & Demand Operations

● Build, train, and retain a robust pipeline of supply (driver-partners) to meet growing demand

across zones.

● Ensure zonal-wise fulfillment and continuous balance between supply & customer demand.

● Monitor daily operations and KPIs to ensure smooth execution and address bottlenecks

proactively.

2. Team Leadership

● Lead and mentor a team of 5–10 high-performing field executives.

● Track performance, drive accountability, and implement structured review mechanisms.

● Identify skill gaps and ensure continuous team development and motivation.

3. Community & Relationship Management

● Engage with the driver and customer communities to promote loyalty, resolve grievances,

and enhance satisfaction.

● Build and manage strong partner/customer relationships and negotiate effectively when

needed.

● Be the point of escalation and resolution for high-impact or critical issues.

4. Market & Competitive Intelligence

● Conduct detailed market mapping and competitor analysis.

● Generate actionable insights from field data to improve supply strategy, pricing, and partner

incentives.

5. Operational Excellence

● Drive SOP adherence and build efficient processes across supply acquisition, customer

onboarding, and service delivery.

● Suggest improvements based on ground-level insights and implement scalable practices.

6. Branding & Engagement

● Plan and execute BTL (Below-The-Line) marketing campaigns to increase Porter’s local

visibility.

● Collaborate with the marketing team to roll out hyperlocal promotional initiatives.

7. Retention & Growth Initiatives

● Actively engage in supply and customer retention initiatives through engagement calls,

feedback loops, issue redressals, and fulfilment tracking.

Ensure repeat usage by managing post-onboarding experiences and offering timely

interventions.

Skills & Competencies

● Excellent verbal and written communication skills in English and regional language.

● Strong sales acumen and experience in driving metrics-based performance.

● Ability to work with large data sets and generate insights; experience in Advanced Excel is a

must.

● Basic knowledge of SQL is a plus.

● Strong analytical and numerical abilities.

● Experience in managing field teams and on-ground operations.

● Proven record in community building, partner negotiation, and vendor/driver engagement.

● High level of ownership, resilience, and problem-solving mindset.

● Willingness to work on-field and manage tasks hands-on.

● Knowledge of logistics, transportation, or last-mile delivery industries is highly preferred.

Eligibility

● Graduation is mandatory; MBA or postgraduate degree is a plus.

● Minimum 3 years of experience in sales, field operations, or logistics, with at least 1–2 years

in a team lead or supervisory role.

Key Responsibilities: 

• Manage the day-to-day accounting operations of the e-commerce business, including accounts payable and receivable, general ledger entries, bank reconciliations, and payroll processing 

• Ensure timely and accurate recording of financial transactions in accordance with accounting principles and regulations

 • Perform monthly and year-end closing procedures, including preparing financial statements and reports, such as profit and loss statements and balance sheets 

• Reconcile financial discrepancies by collecting and analysing account information

 • Work closely with the e-commerce team to provide financial insights and analysis for decision-making

 • Develop and implement financial controls to ensure compliance with company policies and procedures

 • Manage tax filings, including sales tax, use tax, and income tax

 • Assist with budgeting and forecasting processes, as well as financial modelling and analysis

• Collaborate with external auditors to provide necessary documentation and support for audits

   • Identify and implement cost-saving initiatives.

Qualifications: • Bachelor's degree in Accounting, Finance or related field 

• 3+ years of experience in accounting, preferably in the e-commerce industry 

• CPA or CMA certification preferred 

• Excellent knowledge of accounting principles and regulations

 • Experience with accounting software and e-commerce platforms 

 • Strong analytical and problem-solving skills

 • Ability to work collaboratively with cross-functional teams 

• Attention to detail and accuracy

 • Excellent communication skills

 • Proficient in Microsoft Office and accounting software

Reconciliation:

1. Bank Reconciliation: Reconcile the bank statements with the company's cash book to ensure that all transactions are recorded accurately.
2. Accounts Receivable Reconciliation: Reconcile the accounts receivable ledger with the general ledger to ensure that all accounts are accurate and up to date.
3. Accounts Payable Reconciliation: Reconcile the accounts payable ledger with the general ledger to ensure that all vendor accounts are accurate and up to date.
4. Intercompany Reconciliation: Reconcile transactions between different entities within the same company to ensure that all intercompany accounts are accurate and up to date.
5. Payroll Reconciliation: Reconcile payroll records with bank statements to ensure that all payroll transactions are recorded accurately.
6. General Ledger Reconciliation: Reconcile reconcile the general ledger with subsidiary ledgers to ensure that all accounts are accurate and up to date.
7. E-commerce Platforms Reconciliation: Reconcile all the entries of all B2B and B2C e-commerce platforms.

1. Bachelor’s and/or master’s degree in Computer Science, Computer Engineering or related technical discipline
2. About 5 years of professional experience supporting AWS cloud environments
3. Certified Amazon Architect Associate or Architect
4. Experience serving as lead (shift management, reporting) will be a plus
5. AWS Architect Certified Solution Architect Professional (Must have)
6. Minimum 4yrs experience, maximum 8 years’ experience.

1. 100% work from office in Hyderabad
2. Very fluent in English

• Experience working in advanced iterative methodologies such as Agile and Safe.
• Experience with containers and orchestration (Docker, Kubernetes).
• Comfortable working in complex and demanding environments with high degree of change.
• Ability to view system perspective and to perform thorough investigations.
• Experience in frequent delivery to production.
• Microservice-based architecture (Jenkins, Docker, CI/CD, ELK)
• Experience with modern software components (Mongo, Elasticsearch, Kafka).
• Expertise in software development methodologies.
• Understanding of protocols/technologies like HTTP, SSL, LDAP, SSH, SAML, etc.
• Possession of a deep knowledge of development workflows with Git.
• Experience with MySQL or another relational database Environment.
• Automation testing (component, integration and end2end)

About Us

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19

• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-

  after startups in India

• upGrad was earlier selected as one of the top ten most innovative companies in India

  by FastCompany.

• We were also covered by the Financial Times along with other disruptors in Ed-Tech

• upGrad is the official education partner for Government of India - Startup India

  program

• Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning

   

  Role Summary

  Are you excited by the challenge and the opportunity of applying data-science and data- analytics techniques to the fast developing education technology domain? Do you look forward to, the sense of ownership and achievement that comes with innovating and creating data products from scratch and pushing it live into Production systems? Do you want to work with a team of highly motivated members who are on a mission to empower individuals through education?
  If this is you, come join us and become a part of the upGrad technology team. At upGrad the technology team enables all the facets of the business - whether it’s bringing efficiency to ourmarketing and sales initiatives, to enhancing our student learning experience, to empowering our content, delivery and student success teams, to aiding our student’s for their desired careeroutcomes. We play the part of bringing together data & tech to solve these business problems and opportunities at hand.
  We are looking for an highly skilled, experienced and passionate data-scientist who can come on-board and help create the next generation of data-powered education tech product. The ideal candidate would be someone who has worked in a Data Science role before wherein he/she is comfortable working with unknowns, evaluating the data and the feasibility of applying scientific techniques to business problems and products, and have a track record of developing and deploying data-science models into live applications. Someone with a strong math, stats, data-science background, comfortable handling data (structured+unstructured) as well as strong engineering know-how to implement/support such data products in Production environment.
  Ours is a highly iterative and fast-paced environment, hence being flexible, communicating well and attention-to-detail are very important too. The ideal candidate should be passionate about the customer impact and comfortable working with multiple stakeholders across the company.

  
  Roles & Responsibilities

  • • 3+ years of experience in analytics, data science, machine learning or comparable role
    • Bachelor's degree in Computer Science, Data Science/Data Analytics, Math/Statistics or related discipline 
    • Experience in building and deploying Machine Learning models in Production systems
    • Strong analytical skills: ability to make sense out of a variety of data and its relation/applicability to the business problem or opportunity at hand
    • Strong programming skills: comfortable with Python - pandas, numpy, scipy, matplotlib; Databases - SQL and noSQL
    • Strong communication skills: ability to both formulate/understand the business problem at hand as well as ability to discuss with non data-science background stakeholders 
    • Comfortable dealing with ambiguity and competing objectives

     

    Skills Required

    • Experience in Text Analytics, Natural Language Processing

    • Advanced degree in Data Science/Data Analytics or Math/Statistics

    • Comfortable with data-visualization tools and techniques

    • Knowledge of AWS and Data Warehousing

    • Passion for building data-products for Production systems - a strong desire to impact

      the product through data-science technique

• Expertise in Infrastructure & Application design & architecture
• Expertise in AWS, OS & networking
• Having good exposure on Infra & Application security
• Expertise in Python, Shell scripting
• Proficient with Devops tools Terraform, Jenkins, Ansible, Docker, GIT
• Solid background in systems engineering and operations
• Strong in Devops methodologies and processes
• Strong in CI/CD pipeline & SDLC.