Senior Business Analyst top b2c product company

Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

Strong sales executive profile

Mandatory (Experience 1): Must have 7+ years of hands-on B2B sales experience, preferably selling SaaS products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory (Company): B2B SaaS Product companies

We're Hiring: Assistant Manager - Sales (Building Automation Solutions)

Location: Chennai

Experience: 8+ years

Key Responsibilities:

- Drive sales & marketing for Building Automation Solutions (BAS)

- Build & maintain client relationships, conduct demos & presentations

- Provide technical support (BAS & ELV systems)

- Market research & competitor analysis

Qualifications:

- BE/B.Tech in Instrumentation/Electronics/Automation

- Proven sales experience in BAS / ELV / Project Sales

- Strong knowledge of HVAC & BAS systems

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

Job Title: Lead Generation Executive

Location: Remote

Job Summary:

We are in search of a "Lead Generation Executive" for a remote role. Your primary responsibility is to help us find potential clients, create leads, and contribute to our sales goals.

Responsibilities:

• Find and create leads to support our sales goals, and also screen the leads and set up meetings.
• Identify new markets and potential customers by doing research.
• Reach out to potential clients through various methods such as calls, networking, and social media.
• Communicate with potential clients, understand their needs, and introduce our products.
• Keep track of sales and performance data and report on progress.

Qualifications and Skills:

• Minimum of 3 years of experience in lead generation or a related field.
• Proven success in lead generation or sales.
• Strong experience in generating leads, cold calling, email campaigns, LinkedIn outreach, and rate negotiations.
• Ability to plan and execute effective lead generation strategies.
• A good understanding of sales and marketing.
• Current knowledge of market trends and competitor activities.
• Strong negotiation and problem-solving skills.
• Excellent communication skills.
• Proficiency in phone calls and presentations.
• Self-motivated, results-driven, and passionate about lead generation.
• Ability to work independently and proactively.
• Familiarity with Microsoft Office, CRM systems, and sales software.

ABOUT THE COMPANY

Augment was started in 2015 in Madison, Wisconsin USA (three hours North of Chicago). We offer Digital Innovation, Application Development, and Staff Augmentation services to clients in the USA. We wanted to help not only our clients but also to provide a good home for developers, designers, and QA team members to work, grow and thrive.

We are a 70+ person team headquartered in Madison, Wisconsin, USA with a larger office in Coimbatore, India. We are also building our teams in Brazil and Eastern Europe. Our company takes pride in genuinely attracting and retaining the best talent. If you want to be part of a high-achieving, knowledgeable, and fun team, then here’s your chance to join a rapidly growing startup that offers an international and diverse work atmosphere. If you are interested in learning more about us, please contact us. You can also talk to our team members to see how they like working with Augment.

Job Summary:

1.    Sourcing and Recruiting Candidates: Responsible for sourcing, identifying, and recruiting candidates for job vacancies. This includes online job portals, social media platforms, employee referrals and other recruitment methods to attract and screen potential candidates.

2.    Conducting Interviews: Screening potential candidates to assess their suitability for the job which includes evaluating their skills, qualifications, experience, and other relevant factors.

3.    Coordinating with Managers: Work closely with managers to understand the requirements and to ensure clear understanding of the job vacancy.

4.    Managing the Recruitment Process: Manage end to end recruitment process effectively and efficiently. Creating Job Descriptions, Posting Job Adds, Screening Resumes, Scheduling Interviews and Placing an Offer.

5.    Building Relationships: Build relationship with potential candidates, managers and other stakeholders to promote the organization as an attractive place to work.

6.    Maintaining Candidates Database: Maintain database of potential candidates, keeping track of their resumes, qualifications, and other relevant information. Ensure that the organization has a pool of suitable candidates to choose from for future requirements.

Job Duties:

1.    Develop and execute recruitment plans.

2.    Networking through industry contacts, social media, and employees.

3.    Sourcing the candidates from different recruitment sources.

4.    Research and recommend new sources for recruitment.

5.    Screening applicants to evaluate if they meet the job requirements.

6.    Regular follow ups with the managers.

Job Requirements:

1.    Bachelor’s degree in Human Resources or related field.

2.    4 – 7 years of experience in recruitment.

3.    Hands on experience on Naukri, LinkedIn and various online job portals.

4.    Experience in Core IT hiring.

5.    Strong network among candidates, recruiters and consultants.

6.    Excellent communications and presentation skills, both written and verbal.

7.    Strong interpersonal skills and the ability to build relationships.

8.    Familiarity with Applicant Tracking System and other Recruitment Softwares.

Role description:

We are looking for a LEAD- Fullstack with expertise and experience in designing and developing applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Should have:

• Passion for technology and financial domain with demonstrated ability to learn quickly
• Delivery focus with ability to take full ownership
• Strong commitment to quality and delivery
• Strong communication skills

Skills/Knowledge and experience:

• Object oriented design and development skill
• Webservices - Node JS/Express JS, Rest API
• Frontend –, React, Angular (Javascript and Typescript)
• Unix and Shell scripting
• SQL Proficiency, good to know MongoDB

Desired candidates must have 3-7 years of experience as NodeJs Developer.

If the candidate cannot relocate to Gurgaon, we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

Job Description:

Design skills

Strong working knowledge on various design patterns such as MVC, MVVM, DDD and any custom/hybrid framework as designed by the Architects.
Strong uderstanding in building Single Page Application

Process skills

Built application leveraging Agile DevOps principles and Azure DevOps toolset as part of SCRUM team


Technical skills

• Strong coding and work experience in Front End coding using Angular 8, BackBone, Bootstrap.
• Should have experience on 3rd party tools like PDF.Js (Generate PDF), SheetJS (Export Excel sheet), HighCharts or CharJS (Generate Charts and Graph).
• Should have good understanding of web servers such as IIS and Front-end runtimes using Node.js/NPM.
• Strong debugging skills using browser based Front end application written in Angular 8
• Strong knowledge and understanding of data sharing medium using JSON, XML.
• Should have used IDE such as Visual Studio and Visual Studio Code for Front-end development.
• Create Unit test cases using Jasmine and have all critical flows covered.
• Understanding of MS Build and MS Test as part of Azure DevOps pipelines
• Ability to triage defects in QA, UAT and Production and provide fix with quick turn around time.

• 5+ years of building SPA web solutions using Angular 8 , BackBone, Bootstrap
• 5+ years building HTML5 complaint pages
• 3+ years of experience using TypeScript
• 3+ years of writing automated testing using Jamine or others
• 3+ years of using TFS for Build and automated testing
• 1+ years of experience using Security Assessment Tool like Fortify 360 or IBM APP Scan
• 1+ years of experience using code quality assessment tool like SonarQube
• 1+ years of experience using API Management tool like Swagger
• 1+ years of experience on APM tools like DynaTrace
• 1+ years leveraging Azure DevOps

• Understanding of cloud based deployment using containers is plus
• Understanding of JS frameworks like Vue or React is plus