Senior Business Analyst

About ZYSYGY

ZYSYGY is building Germany's zero-fee payment network. Merchants pay zero transaction fees. We route payments directly over SEPA Instant, bypassing Visa, Mastercard, and the entire card network chain. No hardware. No card reader. Just a phone.

We are building the first company to combine a fully software-based merchant POS with a consumer super-app for everyday financial life: payments, transport, utilities, government services, all in one place. Think what UPI did for India. We are doing it for Germany, from the ground up, on banking rails.

Role Overview

You will join the core engineering team as a founding engineer. You will own the backend payment engine end to end: transaction flows, wallet management, SEPA Instant settlement, KYB/KYC integration, recurring mandates, refund logic, and the compliance export layer (DATEV, Kassenbuch, GoBD, fiskaltrust). On mobile, you will contribute to the React Native consumer and merchant apps alongside our mobile engineer.

You will own what you build from development through deployment, monitoring, and production reliability. The architecture decisions you make in the first six months will run in production for years.

What you will do

Design and build the backend payment engine: transaction flows, wallet management, SEPA Instant settlement, offline payment authorization, and recurring mandate billing.

Own KYB/KYC integration and the compliance export layer: DATEV, Kassenbuch, GoBD, and fiskaltrust for KassenSichV.

Build REST APIs for financial-grade reliability and high-throughput transaction processing, including full R-transaction handling and reconciliation pipelines.

Contribute to the React Native consumer and merchant mobile apps alongside our mobile engineer.

Own the full lifecycle of what you build, from development through deployment, monitoring, and continuous improvement.

Integrate AI tooling into your development workflow as a matter of course: code generation, automated testing, and intelligent review.

Who you are

Meaningful hands-on experience building payment systems, fintech infrastructure, or financial APIs.

You have designed a ledger. You understand double-entry bookkeeping, immutable transaction records, and why you never update a financial row.

You have solved the partial failure. Money left one wallet and did not arrive in the other. You know how to detect it, resolve it, and make sure it does not happen again.

You understand idempotency at a design level. You have built systems that survive client retries, duplicate webhooks, and network drops without double-charging anyone.

You have built or reasoned about reconciliation: detecting discrepancies between your internal ledger and an external settlement file, and resolving them reliably at scale.

You understand KYC and KYB state machines, what happens when verification status changes mid-transaction, and what a regulator expects from your audit trail.

You are comfortable with SQL databases and own the full lifecycle of your code from development through deployment.

You can communicate technical decisions clearly to non-technical stakeholders. At this stage of the company, that matters.

You are a continuous learner. Payments infrastructure is a deep domain and you treat it that way.

You are comfortable with ambiguity and early-stage risk. There is no playbook yet. You will help write it.

Strong academic background preferred. Demonstrated engineering ability matters more than institution.

Relocation

Relocation to Munich, Germany, is on the table for the right candidate, including visa support.

Connect with the Founder

You can also connect with me on LinkedIn at www.linkedin.com/in/shabbir-maimoon

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

JOB Description

• Monitoring entire infrastructure of Olam using various monitoring tools like
• SCOM, SolarWinds, Telegraph, OEM.
• Monitoring various types of alerts like
• CPU Utilization
• Memory Utilization
• Database related alerts
• DR Replication issues
• Backup Failure Alerts
• Exchange Mail Queue Threshold Alerts
• Service Mailbox quota breach alert
• Adobe Experience Manager / Site 24/7 Alerts
• Application URL Alerting
• Scheduling Maintenance Mode for planned Activity.
• Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident.
• Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders.
• CMDB Inventory Management – Onboarding and Offboarding of Device's are commissioned/decommissioned.
• Coordinating with Service Provider for MPLS related outage
• Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.

Responsibilities

• Use your skills in OOP, OOAD, and testing to design and develop robust and scalable software.
• Work in a fast-paced environment with a focus on writing production-quality code and tests.
• Maintain minimal yet essential engineering documentation to complement the product.
• Collaborate with engineers and product teams as part of Agile delivery.
• Participate in code reviews and release cycles with an ownership attitude.

Requirements

• Strong at problem-solving using Java 8 and above.
• General understanding of SDLC using agile methodologies iterative development.
• Basic skills in HTML, CSS, and JavaScript are desired.
• Hands-on knowledge of using Spring Boot or Quarkus for building Microservices or API driven solutions.
• Knowledge of SQL and experience in using any RDBMS like MySQL, PostgreSQL.
• Understanding or exposure to Cloud-Native development using AWS is an added advantage.

QA automation engineers to design automated tests to validate the functionality of network protocol software stack. Their job is to create the initial test plan, write the scripts, install the automation testing protocols, and report the results.

Experience Required: 0-2 years

Primary Skills:

Hand on experience to QA the product following customer requirements.

Prepared test cases, testing, documenting errors (depending on the phase of the project) Checking the bug tracking system for the fixed errors.

Following the automation testing plan to prepare and execute the automation testing and verifying the automation testing results and fixing the automation cases and automation environment issues.

Candidate should have fundamental core networking skills, with basic knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.

Ability to learn quickly and adapt to new product as organization evolves.

Additional Skills (Preferred):

0-2 years of experience in QA in the field of computer networking is plus.

Hands on experience with Cloud systems, APIs, Application and Database systems.

Hands on experience with Linux and knowledge of Operating System concepts.

Good understanding of complete software delivery cycle(worked with ticketing system, escalation management and building knowledge base for customer support organization)

Nice to have experience in Selenium.

Knowledge in SNMP Protocol.

Familiarity with IXIA Traffic Generator and its APIs for Automation.

Minimum Qualifications:

B.Tech / M.Tech / M.Sc (Computer Science/Information Technology/MCA)

Responsiblitis 

 Assist in the formulation of strategies to build a lasting digital connection with

   consumers

• Plan and monitor the ongoing company presence on social media (Twitter,

   Facebook etc.)

• Launch optimized online adverts through Google AdWords, Facebook etc. to

   increase company and brand awareness

• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online newsletters and promotional emails and organize their

  distribution through various channels

• Provide creative ideas for content marketing and update website
• Collaborate with designers to improve user experience
• Measure performance of digital marketing efforts using a variety of Web

   analytics tools (Google Analytics, Web Trends etc.)

• Acquire insight in online marketing trends and keep strategies up-to-date
• Maintain partnerships with media agencies and vendors

The job responsibilities include:

• Assist in establishing email marketing for our brand.
• Create automations and user journeys
• Manage day-to-day email production including campaign creation, QA and deployment.
• Assist in management of the growth and maintenance of the email database – including new sign-ups and opt-outs
• Help manage reporting on email metrics and produce insights to ensure our program continuously improves
• Manage email production with internal and external resources
• Participate in the production of all email initiatives from conception to deployment
• Assist in copywriting and editing of email content
• Perform daily engagement activities on social media channels
• Create a community of pet owners & enthusiasts across social media channels
• Responsible for organic growth of social media outreach
• Bring in fruitful PR collaboration & engagement ideas to build a recall value of the brand digitally