About the role
Benefits Administration
- Administer employee benefits programs across health, welfare, retirement, and ancillary plans, ensuring accuracy and a positive employee experience.
- Process enrollment transactions, qualifying life events, and employee data changes in the HRIS; partner with carriers and vendors to resolve discrepancies.
- Serve as a Tier 3 resource for employee benefits inquiries, providing clear and timely guidance on plan provisions, eligibility, and enrollment processes.
- Assist with benefits billing processes, including data validation and submission support; U.S. team retains payment authorization.
- Partner with the Global Benefits Program Manager to support international benefits administration across multiple countries, including enrollment coordination, billing reconciliation, and carrier data management.
- Support routine plan administration tasks for international programs, including data pulls, eligibility tracking, and audit support.
Compliance & Audit
- Support the preparation and coordination of recurring U.S. benefits compliance obligations, including annual filings, regulatory reporting, and plan documentation.
- Execute a portfolio of recurring data audits across benefit programs to ensure enrollment accuracy, eligibility integrity, and data quality.
- Prepare audit documentation, organize supporting materials, and manage audit checklists; escalate findings and flag discrepancies to the U.S. team for resolution.
- Monitor ongoing compliance obligations and proactively surface issues to the appropriate U.S. owner.
Who you are
- Detail-oriented and process-driven. You take ownership of complex, multi-step processes and execute them with precision and consistency.
- Proactive and accountable. You identify issues before they become problems, escalate clearly with documented findings, and follow through to resolution.
- Collaborative. You work seamlessly across time zones, building trust with U.S. counterparts through reliable communication and dependable follow-through.
- Analytically minded. You’re comfortable working with data across HRIS and vendor platforms — pulling reports, spotting anomalies, and organizing findings clearly.
- Effective in Cloud HQ. You thrive in a remote, asynchronous environment, communicate clearly in writing, and build trust without in-person presence.
- Curious about the ‘why’. You want to understand the context behind the work, not just complete tasks — and you ask questions when something doesn’t add up.
Qualifications
- 4+ years of experience in benefits administration, HR operations, or a related field
- Experience administering health, welfare, and/or retirement benefit programs
- Familiarity with benefits compliance concepts and regulatory obligations is a strong plus
- Experience supporting global or international benefits programs preferred
- Proficiency with Workday or a comparable HRIS; comfortable running reports and processing benefit transactions
- Strong Excel or Google Sheets skills for data reconciliation and reporting
- Excellent written communication skills in English; able to communicate clearly with employees, vendors, and global counterparts
- Comfortable managing multiple priorities in a fast-paced, asynchronous, remote environment
Shubham Vishwakarma
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