Service Owner / Delivery Manager – Salesforce at NeoGenCode Technologies Pvt Ltd · Chennai, Indore · 11 - 16 years · ₹32L - ₹40L / yr · Raised funding · Posted 29 Oct 2026
Service Owner / Delivery Manager – Salesforce
Service Owner / Delivery Manager – Salesforce
Experience: 11–17 Years
Location: Chennai / Indore
Work Mode: Hybrid
Job Overview
We are looking for an experienced Service Owner / Delivery Manager to manage end-to-end Salesforce service operations across multiple Salesforce orgs. The ideal candidate will be responsible for SLA governance, production support, team capacity planning, service improvements, audit and compliance, and security management.
Key Responsibilities
- Manage end-to-end service ownership across multiple Salesforce orgs.
- Monitor production tickets and ensure compliance with SLAs and IT service governance standards.
- Manage support team capacity, ticket volumes, leave planning, and resource availability.
- Review support tickets for completeness and compliance with established guidelines.
- Identify service improvement opportunities and cost optimization initiatives.
- Monitor Salesforce releases and assess their potential impact on production environments.
- Maintain service documentation and lead monthly service review meetings covering org health and service performance.
- Conduct User Access Reviews every six months.
- Ensure compliance with IT change management processes, audit requirements, and security guidelines.
- Prepare and review security documentation, including Authorization Concepts and Logging Concepts.
- Coordinate end-to-end security activities, including SAST and Fortify scans.
- Participate in sprint planning and identify opportunities for second-level support teams to assist development teams.
- Lead discussions on backup and archiving strategies, security tools, and related proof-of-concept assessments.
- Support ITS Project Managers with service planning and operational capacity updates.
Required Skills & Expertise
- Strong experience in Salesforce service ownership and service delivery management.
- Experience managing production support, incident management, ticketing systems, and SLA governance.
- Knowledge of ITSM processes, change management, audit, and compliance.
- Experience with user access reviews, security assessments, SAST, and Fortify.
- Strong stakeholder management, communication, coordination, and problem-solving skills.
- Experience in capacity planning, service reporting, and continuous improvement.
- Familiarity with Salesforce releases, production environments, backup, and archiving practices.
Shubham Vishwakarma
Full Stack Developer - Averlon
About NeoGenCode Technologies Pvt Ltd
About
Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.
Candid answers by the company
IT & Engineering Talent Staffing
- Provides full-time and contract-based hiring, delivering handpicked, pre‑screened developers across tech stacks—ranging from web, mobile, AI/ML, Web3/blockchain.
- Maintains a bench o vetted candidates, offering fast delivery of interview-ready profiles—often within 24 hours.
- Offers payroll management, handling compliance, tax, attendance, and documentation for both contractors and full-time employees.
2. End-to-End Project Delivery
- Delivers full-stack development solutions: web, mobile, cloud, AI/ML, Blockchain/Web3.
- Manages entire project lifecycle—requirements gathering, design (UI/UX), development, deployment, and ongoing support .
3. Additional Offerings
- Expands into cybersecurity consulting, digital marketing, and cloud platform services (like AWS, GCP, Azure) .
- Provides strategic IT consulting to align technology solutions with business objectives
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon