Salesforce Service Max Administrator
Location - remote
REQUIRED QUALIFICATIONS
Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required
6+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices
Salesforce ServiceMax & Service Cloud experience is required
Experience on full-cycle implementation of ServiceMax
Experience on designing solutions within the ServiceMax platform and Salesforce
Salesforce analytics configuration experience is required
Salesforce flow configuration experience is required
Understand data integrations between various enterprise applications (e.g. SAP)
Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.
Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution
Hands-on Experience with Contracts, Warranties, Entitlements Management.
RESPONSIBILITIES
Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod).
Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service
Assist with solution design and implementation of Salesforce configurations based upon business requirements
Support Salesforce security and data integrity across the platform
Document “as-built” configurations to build a configuration portfolio
Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform
Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs
Stay up to date with Salesforce releases, new features and best practices and assess their impact on the organization
Understand data flows and integrations between various enterprise applications
Perform day-to-day Salesforce administration tasks including but not limited to user and license assignment, roles, profiles, permission sets, workflows, and process automation with process builder and flows
Provide insightful technical recommendations to address specific business needs
Create and customize objects, fields, layouts, dashboards, and reports to automate processes and improve user experience
Develop reports and dashboards to support end user analysis
Provide training as required to support the end user adoption of the application.
Shubham Vishwakarma
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About Ekloud INC
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🌟 About EaseMyTrip
EaseMyTrip is a leading online travel platform dedicated to delivering exceptional travel experiences to millions of customers while empowering hotel partners with powerful technology solutions. We are rapidly scaling our products and looking for passionate professionals to join our journey.
📌 Job Summary
We are seeking a passionate and driven Product Manager with mandatory hands-on experience in Inventory systems, and UI/Platform product ownership. The ideal candidate will have a strong background in B2C travel or hospitality tech, and will be responsible for defining product strategy, driving execution, and collaborating closely with cross-functional teams to deliver impactful products.
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✅ 3–4 years of product management experience in travel tech, hospitality, OTA, marketplace, or related B2C products.
✅ Mandatory experience working on Inventory systems, including hotel inventory workflows and related processes.
✅ Mandatory experience with Extranet tools/platforms used by partners/hotels to manage content, availability, and settings.
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✅ Proven track record of defining product requirements and driving feature execution with cross-functional teams.
✅ Excellent analytical, communication, and stakeholder management skills.
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🔹 Define and execute product strategy and roadmap for hotel inventory, partner extranet tools, and platform UI features.
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🔹 Translate business goals and user insights into clear product requirements and feature specifications.
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🔹 Prioritise product backlogs and manage the end-to-end product lifecycle from ideation to launch.
🔹 Leverage data and user feedback to track product performance and inform iterative improvements.
🔹 Engage and partner with internal stakeholders and hotel partners to gather feedback and ensure product alignment.
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We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Company works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.
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What you need to have:- Degree in Marketing, Business Administration or related field
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- Excellent interpersonal skills and are adept at building relationships with different stakeholders
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon