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Salesforce Service Max Administrator
Salesforce Service Max Administrator
Ekloud INC's logo

Salesforce Service Max Administrator

ashwini rathod's profile picture
Posted by ashwini rathod
6 - 25 yrs
₹4L - ₹40L / yr
Remote only
Skills
Salesforce
service max
salesforce admin
servicemax 101
service cloud
service max certification

Salesforce Service Max Administrator

Location - remote


 REQUIRED QUALIFICATIONS


  Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required

  6+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices

  Salesforce ServiceMax & Service Cloud experience is required

  Experience on full-cycle implementation of ServiceMax

  Experience on designing solutions within the ServiceMax platform and Salesforce

  Salesforce analytics configuration experience is required

  Salesforce flow configuration experience is required

  Understand data integrations between various enterprise applications (e.g. SAP)


  Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.

  Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution

  Hands-on Experience with Contracts, Warranties, Entitlements Management.


RESPONSIBILITIES


  Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod).

  Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service

  Assist with solution design and implementation of Salesforce configurations based upon business requirements

  Support Salesforce security and data integrity across the platform

  Document “as-built” configurations to build a configuration portfolio

  Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform

  Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs

  Stay up to date with Salesforce releases, new features and best practices and assess their impact on the organization

  Understand data flows and integrations between various enterprise applications

  Perform day-to-day Salesforce administration tasks including but not limited to user and license assignment, roles, profiles, permission sets, workflows, and process automation with process builder and flows

  Provide insightful technical recommendations to address specific business needs

  Create and customize objects, fields, layouts, dashboards, and reports to automate processes and improve user experience

  Develop reports and dashboards to support end user analysis

  Provide training as required to support the end user adoption of the application.


 


  

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Shubham Vishwakarma

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About Ekloud INC

Founded :
2022
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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