Salesforce Service Max Administrator

Strong Enterprise SaaS Sales profile with focus on Revenue Growth & Account Management

Mandatory (Experience 1): Must have 2+ years of experience in Enterprise B2B SaaS Sales / Account Management with revenue ownership.

Mandatory (Experience 2): Must have handled large Enterprise clients (e.g., Hindalco, Britannia, Adani, or similar large conglomerates) and managed an ARR portfolio of ₹2 Cr+ from assigned accounts.

Mandatory (Experience 3): Must have proven experience in upselling and cross-selling SaaS solutions, leading commercial negotiations, preparing pricing proposals and detailed costings, and actively managing payment follow-ups with a focus on improving DSO and revenue realization.

Mandatory (Experience 4): Must have led End-to-End enterprise account lifecycle management — including CXO-level engagement, QBRs, renewals, PO management, escalations handling, and revenue expansion.

Mandatory (Company Background): Must be from B2B SaaS Product companies (Tech-enabled platforms preferred).

Mandatory (Gender) - Male candidates are preferred

Manatory (Note) - This role requires a clear 60% focus on sales (revenue generation, expansion, collections) and 40% focus on customer success

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

• Firmware Design and Development experience on different micro-controllers.
  
• C/C++ programming
  
• Linux Commands Operating System Concepts
  
• board bring up, embedded software, Kernel Build, Yocto
  
• Shell scripting Networking Concepts Openwrt OS Concepts
  
• Must have good Communication and Presentable skills.
  
• Experience on any Wifi, Bluetooth, GSM modules is a plus.
  
• Design, develop, code, test and debug system software.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5 is looking for Software Engineer II with in-depth experience in high scale distributed systems. You will participate in the design and implementation of of our Edge Computing platform that is used to deploy global, scalable and secure applications. Your work includes, but not limited to, Research, design and build highly reliable, available and scalable platforms, API definition, implementation, deployment, operational management, and debugging.

Responsibilities:

• Deliver solutions that will help create, deploy and manage the service components of the platform
• Investigate various open source and close source technologies, components, libraries, tools etc. and help build a highly available, highly scalable and easily manageable system
• Take ownership of software components and   deliver   a   complete   product   satisfying   functional, scale, performance   and manageability requirements.
• Hands-on   coding   in   multiple   languages   while   considering   performance,  scalability, maintainability, and flexibility
• Understanding and exposure to design patterns and coding practices especially as applied to microservices architectures and API design, implementation and management
• Experience in Cloud native providers like MS Azure or AWS or Google Cloud or any major Cloud vendors in the market and their services
• Independently investigate, present options, review and implement completely new functionality
• You will work closely with other development teams, product management, UX, and QA to define and implement a new product offering while ensuring continued functionality.
• Perform code reviews, set coding practices and guidelines within the team
• Ability to implement all phases of a development cycle for a software product from understanding requirements, going through design, development and deploy phases
• Work with geographically distributed teams

Minimum Qualifications:

• Knowledge and experience in highly distributed software systems, ability to understand the nuances and solve problems related to scale, performance and resiliency of such a system
• Experience in programming languages: Golang, Java, Python any objected oriented high level proprietary or open source language with strong programming constructs.
• Good understanding of programming fundamentals & their application to highly scalable web-based systems
• Experience in developing polyglot software using service definition language and framework like gRPC, Thrift, Google Protocol Buffers, OpenAPI etc.
• Must have hands on SQL or No SQL technologies.
• Experience working on CICD methodology and Git based workflow
• Experience in Docker technologies including experience in optimizing Docker image and managing Docker image lifecycle. Experience in orchestration systems like Kubernetes and container technologies like Docker, rkt is a plus
• Excellent written and verbal communication skills
• Strong interpersonal, team building, and mentoring skills
• BS/MS degree in Computer Science or equivalent with 3+ years of software development experience

Responsibilities

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions

• Work experience as a Python Developer
• Expertise in at least one popular Python framework (like Django, Flask or Rest Frameworks)
• Knowledge of object-relational mapping (ORM)
• Familiarity with front-end technologies (like JavaScript and HTML5)
• Team spirit
• Good problem-solving skills
• BSc in Computer Science, Engineering or relevant field

Responsibilities:

- Creating the website architecture.

- Designing and building the website front-end.

- Managing website back-end including database and server integration.

- Managing WordPress themes and plugins.

- Conducting website performance tests.

- Troubleshooting content issues.

- Monitoring the performance of the live website.

Skill Requirements:

- Proven work experience as a WordPress developer.

- Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.

- Knowledge of code version tools including Git, Mercurial, and SVN.

- Experience working with debugging tools such as Chrome Inspector and Firebug.

- Good understanding of website architecture and aesthetics.

- Ability to manage projects.

- Good communication skills.

- Bachelor’s degree in computer science or a similar field.

• Good hands-on and experience in Ruby on Rails, NodeJS and React/Angular/VueJs
• Knowledge of an SQL Database like MYSQL, Postgres.
• Basic Knowledge of programming in basic data structures and algorithms.
• You should have good experience working with relational and non-relational databases. We use Postgres and Cassandra.
• Good knowledge of version management with git.
• Awareness of TDD.
• CI/CD knowledge would be a huge advantage
• Will to design and maintain large scale distributed systems.

• To prospect new clients by fixing appointments, presenting company credentials, taking briefs, developing proposals.
• Researching markets to identify opportunities for events.
• Conceptualization of new ideas/themes on client requirement
• Designing Project Presentation for client pitching (in coordination with CS Manager)
• Developing Project Quotations in sync with the Production manager
• Coordination with the creative team for creative development for proposed or ongoing projects. Further achieving client approvals on it.