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Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

About Vedantu

1. Urgent 50 Opening for Yes Bank Personal loan/ Vehicle Loan/ Credit Card @Outbound Yes bank Process

- HSC 14.5K In hand + incentives, fresher’s or experience both can apply - Outbound / Sales process 

- Fixed Salary 

- 6 days working with Sunday Fixed week off

- Day Shift

- Timing 9:30am to 6:30pm and 

- Depends upon experience we provide the salary

- Language English and Hindi. 

Need Good communication skill

Address: Ebixcash, Ackruti Trade centre, A wing 201 & 202 2nd floor Road no 7, Marol MIDC Andheri East, Mumbai - 400093.

Work From Office.

2. Urgent 90 Opening for SBI Life Insurance Process Sales -*

Salary up to 25 CTC and 21k INHAND Sal

-   HSC with any 2-3 year any sales Experience, Excellent Communication.

-  Graduate with 1 year any sales Experience, Excellent Communication

-  Fixed Salary

-  Rotational Week off

-  Day Shift

-  Timing 9:30 am to 6:30 pm 

-  Language English and Hindi.

-  Plus Incentive’s.

Need English Good communication skill. 

HR Nidhi -

Position Overview:

We seek a talented and experienced professional to serve as the Head of Engineering and a Senior Backend Developer with expertise in Go (Golang). In this dual role, you will lead our engineering team and contribute hands-on to developing our B2B SaaS platform, which aims to revolutionize blue-collar worker training in India. You will work closely with cross-functional teams, set engineering standards, and ensure the successful execution of our technology initiatives.

As Head of Engineering:

• Oversee the recruitment, mentoring, and performance management of engineering team members.
• Define and maintain engineering best practices, coding standards, and development methodologies.
• Manage project timelines, resources, and budgets
• Foster a culture of innovation, collaboration, and continuous improvement within the engineering team.
• Drive technical decisions and architecture discussions to ensure scalability, security, and maintainability.

As Senior Backend Developer (Go):

• Design the architecture and implement high-performance, scalable, and reliable backend services in Go.
• Write clean, maintainable, and efficient code while ensuring the security and integrity of the platform.
• Optimize and fine-tune the backend components for maximum speed and scalability.
• Develop and maintain RESTful APIs for seamless integration with frontend and external systems.
• Implement asynchronous programming and event-driven architecture for handling concurrent requests efficiently.
• Work on data modelling and integration with databases for data storage and retrieval.
• Write unit tests and perform code reviews to maintain code quality and ensure robustness.

Automation Testing

• Lead end to end Testing Automation Process
• Design and implement efficient Testing practices
• Conduct Test case and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code
• Participate in Planning meetings and ensure quality at all levels of SDLC
• Provide estimations for Manual and Automation
• Provide Testing and Automation Strategy for newly developed Features
• Identify the right tool and set up the automation framework for UI, API, and unit level
• Increase Automation confidence by reducing random test failures
• Work closely with the Development team and ensures code is delivered with high code coverage
• Responsible for QA metrics and Automation ROI and report them to management
• Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing
• Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process
• Measure and Investigate Defect Leakage and provide preventive measures
• Identify CI / CD tools, define branching strategies, setup CI / CD pipeline