Salesforce Developer/Senior Salesforce Developer

Designation: Project Manager

Location: Ahmadabad

Roles and Responsibilities:

Working closely with the sales team on proposals and pitches for business.

Attending meetings with business development managers and acting as a technical expert.

Manage the entire proposal life-cycle which will include scope finalization, solution review, commercials, and proposal submission.

Working closely and collaboratively with clients to devise effective solutions.

Ensuring that the company service can deliver on the client's requirements.

Working closely with clients to understand and capture requirements.

Replying to clients following requests for information and proposal requests.

Presenting proposals to clients alongside members of the sales team.

Producing detailed costings for clients and ensuring the contract is profitable.

Desired Skills:

Possess a proven track record of accomplishments in the areas of Requirement Scoping, Functional Analysis, Technology Solution Design, Effort, and Cost Estimation, Proposal Preparation, Client Presentations and Cross-Functional Collaboration.

Should have worked on the presales role in terms of guiding on Innovations in Solution, Identifying Win Themes, Proposal Flow, Value proposition, etc. for opportunities that include Fixed Price, T&M, and Service-based engagements.

Must have Hands-on experience in Solutioning, Design & estimation, sizing and proposal writing.

Ability to work with multiple stakeholders, business units and partners for complex opportunities.

Process Oriented and adherence to reporting and approval requirements.

Significant exposure to various technology stacks in Digital; UX, Mobility, IoT, eCommerce, etc.

Excellent communication and presentation skills.

Experience at working both independently and in a team-oriented, collaborative environment is essential.

Key Skills Required:-

Must have work experience in Project Analysis and Management. Expertise skill sets are like Project Scope Analysis, Prepare Presentation of Scope of Work (SOW), SRS, FRS, DFD, and Project Planning, Time Estimation, Cost Estimation, Resource Allocation and Management, Risk Management, Conflict Management, Project Management, Team Co-ordination and Client Communication etc.

Also, have experience in various Websites and Web Application requirements.

Experience in presales activities

Also, should have excellent interpersonal skill and developed a strong working relationship

Should work with an effective team member and have the ability to deliver efficiently and accurately to tight deadlines.

Should have the confidence to bring the best from the team and deliver quality for the clients.

Looking for someone who has exp working with IT Service Based industries

The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.

Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.

Experience: 5 years

No. of Positions: 2

Job Type: Full-time

Benefits: Health Insurance

Work Days: Monday to Friday

Please check the below JD for Java based Automation testing openings and advise further.

We are looking for Automation testing QA with experience in Selenium+Java and API Automation (Rest API/SOAPUI/Karate/GraphQL API).

Experience Required: 4-14 years

Role: Senior Quality Engineer/Manager QA

 Looking for automation experts who in addition to the expertise in the tools and techniques also have the knack to understand the business needs, ROI and accordingly create the automation strategy

Technical skills:

Must Haves

• Hands on experience of working with at least one of GUI based test automation tools for desktop and/or mobile automation. Experience on multiple tools will be added advantage
• Proficient in writing SQL queries
• Familiarity with process of test automation tool selection & test approach
• Experience in designing and development of automation framework and creation of scripts using best industry practices such as Page object model
• Integrate test suites into the test management system and custom test harness
• Understanding of SOAP and REST principles
• Thorough understanding of microservices architecture
• In-depth hands-on experience of working with at least one API testing tool like RestAssured, SOAP UI, NodeJS
• Hands-on experience working with Postman or similar tool
• Good Understanding of BDD, TDD methodologies and tools like Cucumber, TestNG, Junit or similar.
• Experience in defining API E2E testing strategy, designing and development of API automation framework • Working experience on build tools Maven / Gradle, Git etc.

Please share your resume if keen.

• Experience in corporate training with minimum 3.5 years of experience in Technical training
• Exposure into Core Java & Advanced Java
• Candidate should have good Presentation, verbal & written communication Skills.
• Good to have knowledge on FET

Responsibilities:

• Design and implement backend infrastructure and APIs.

• Write high quality code that is robust, readable and scales.

• Possess the drive to dive deep. thrive and progress even in ambiguous situations.

• Encourage and support knowledge sharing within teams and external groups.

• Troubleshoot & debug applications.

• Adopt problem solving as a way of life - always go to the root cause.

• Collaborate with the team to discuss and implement ideas.

• Build responsive, robust and optimised applications.

Requirements:

• Passionate about building backend systems.

• Desire to explore new ideas, open to other ideas as well.

• Love for writing clean, beautiful, readable and testable code.

• Experience in designing extensible DRY code.

• Our stack is based on Django, Python3 Celery, Angular and Postgres.

• We expect you to have a good understanding of Python. It's even better if you are familiar with some of Git. Django, Celery, Redis and Unix Shell.

We have opening position for Java Fullstack Developer

Role: Java FullStack Developers
Experience: 7-12 Years
Location: Pan India  Remote working -full time

Please find the JD below.

• 7+ years of strong Java & J2EE working experience
• 5+ years’ experience with web 2.0 technologies including use of OO JavaScript, Ajax, JS libraries (e.g. Ext Js/jQuery/DOJO/ etc.) Bootstrap, Angular or React, HTML 5, CSS, JSON, and strong understanding of browser compatibility issues.
• Micro services development build and deployment experience with CICD build pipeline.
• 3+ years’ experience with frameworks like spring, hibernate, jpa and databases like Oracle, PostgreSQL and NoSQL
• Experience using Agile software development methodologies.
• Shows interest around Quality and QA process.
• Excellent verbal and written communication skills in English.
• Ability to effectively document artifacts and processes, then explain them to others.
• Knowledge of OOAD principles and methodologies (e.g. UML).
• Experience using GIT and issue tracking tools such as JIRA.
• Cloud-based applications leveraging AWS.
• Working experience in AEM 6.0+ implementation is desirable.
• Experience working with geographically distributed teams is a plus
• Exposure to developing multi-tier, scalable, and browser-based applications.
• Ability to deal well with complex use cases and ambiguous problems.
• Proactive and ability to learn quickly.
• Experience to lead and mentor other developers

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

• Fluent communication skills in English and Hindi
• Proven customer support experience of 1-3 years
• Engaging with customers and earning their trust
• Building sustainable relationships with customers
• Patient, empathetic, self-motivated
• Experience with CRM and tool handling
• Bachelor's degree, preferably in Computer/IT Engineering
• Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities - 

• Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
• Taking inbound calls from customers to resolve any queries or complaints
• Accurately explaining all details of courses offered to parents and students
• Ensuring a smooth journey for customers, from registering to completing a demo session
• Ensuring maximum customer satisfaction
• Having inside-out knowledge of our product and course offerings
• Explaining technical subjects to customers with a non-technical background