Salesforce Developer/Senior Salesforce Developer

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Key Responsibilities:

- Design, develop, and execute automated test scripts for trading applications.

- Work with product owners and business analysts to understand and write the acceptance test cases.

- Collaborate with developers, product managers, and other stakeholders to understand requirements and create test plans.

- Perform regression, performance, and end to end testing to ensure software reliability.

- Identify, document, and track defects using appropriate tools and methodologies.

- Maintain and enhance existing test automation frameworks for both frontend and backend.

- Report on coverage, functionality, defect aging, closure reports to the stakeholders so that they know the stability of releases.

- Integrate automation cases into CI/CD pipelines

Qualifications:

- Bachelor’s degree in Computer Science, Engineering, or a related field.

- Proven 5+ Years experience in automation testing for web and backend applications.

- Strong knowledge of testing frameworks (e.g., Selenium, Cypress, JUnit, TestNG, Playwright).

- Experience with API testing tools (e.g., Postman, SoapUI, RestAssured).

- Familiarity with programming languages such as Java, Python, or JavaScript.

- Understanding of basic SQL queries to validate data in the databases

- Understanding of CI/CD processes and tools (e.g., Jenkins, GitLab CI).

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork abilities.

- Prior experience with trading applications or core financial services related applications is a big plus

About the job

The ideal candidate will have strong creative skills and a portfolio of work that demonstrates their passion for product designing with the creativity that would produce an appealing and delightful user experience.

About the role and responsibilities

The UI/UX designer’s role encompasses a couple of the following responsibilities.

To be able to communicate and tell stories with animations

To understand, conceptualise and create storyboards for micro-animations and animations before the final animation

Working alongside UI/UX designers to enhance the experience of digital products

Frequently identify opportunities where motion design would enhance the user experience in digital solutions

Create high quality, creative and innovative animations in 2D and/or 3D

To have a keen interest in learning new tools and expand their horizon of knowledge

About the requirement

The UI/UX designer should have the following abilities

Proven motion design experience and a diverse portfolio to showcase one’s work

Strong storytelling skills and a solid foundation in the fundamentals of visual and motion design

Display the ability to work in different styles

Proficient in softwares like After Effects(presets and plugins), Photoshop, Illustrator, Figma, etc.

A keen eye for design aesthetics and details

Able to articulate ideas, both written and spoken, to drive impact

Good communication skills

Ability to work methodically and meet work in a fast-paced environment

The ability to create illustrations will be a plus

Prior experience with product company or digital products will be a plus

Degree / Certification in Design, Fine Arts or related field is a plus

Join our core team

1. Are you excited to be one of the first five employees of a startup and witness the growth of a company from a small room to the next unicorn?
2. Do you think the problems around people should be solved first?
3. Does your heart hurt when you see a talented engineer who has no job and is struggling to get any kind of job just to live a better life?
4. Are you keen to keep learning new technologies for the betterment of human lives?
5. Are you passionate and energetic enough to build a platform to enable the ‘Future of Work’?

If the answer to all the above questions is a BIG YES, we are waiting curiously for you to join Dignifiedme.

Following technical skills is mandatory, but not at the cost of your confusion about the above questions.

Job Role – Full Stack Developer This is just a title! and there’s much more expected 😊, if you transcend with your performance, the title can be anything big you can dream of)

Technologies – Extensive experience in PHP Laravel, AJAX, Bootstrap, React/Angular JS, Javascript, HTML, HTML 5, CSS, MySQL 

• Clear fundamentals, well versed with OOP.
• Demonstrable experience developing clean, scalable code.
• Understanding of CI/CD, Github.
• Experience optimizing existing code and queries for performance and scalability.
• Experience developing and consuming restful web services.
• Agile methodologies

Nice to have - LiteSpeed Server Experience, Azure Cloud

Willing to learn – MEAN and MERN stacks, Cloud Technologies, AI-ML 

Industry Experience – 2+ years (if you think that with your lesser experience, you can beat others, you are open to applying)

Education: Degrees don’t count for us, but your skills do.

Soft skills: self-motivated, can define own goals, can work independently on day-to-day tasks, knows what being accountable means, and understands ownership well. 

MUST HAVE SKILL: The Art of Googling (and now ChatGPT!) the Solutions We don't need to reinvent what already exists!

Location – Vadodara, Gujarat (most of the time it will be Work from Home)

Perks:

• 5 days a week (moving further yes, but you may be required to support for extra hours)
• Flexible work hours (no 9 to 5 culture), but your output will count. We ensure that you will have the best work-life balance)
• Competitive Compensation 

At CEDCOSS, we're all about you.

CEDCOSS is more about experiencing than talking. It was founded and is still standing on the principle of putting employees first. Discover, create, learn, explore, and be amazed daily. As a team of like-minded individuals with different beliefs, our company is dynamic.

Established in 2010, we have implemented hundreds of eCommerce sites across a variety of platforms. A particular focus is on eCommerce startups and mid-market companies. Our clients range from Fortune 500 companies as well as small businesses.

Are you ready to create connections that become lasting relationships?

Listen, Learn and Make a Match with CEDCOSS!

You should have

● 5 - 8 years of professional experience in Node.js

● Strong Knowledge of Node.js and frameworks - Express.js

● Hands-on experience in creating, designing and using RESTful API

● Experience in the development of large-scale SaaS and cloud-native applications

● 5 years of professional experience building Node.js backend applications

● Proficient in any databases such as MySQL, MongoDB, etc.

● Hands-on Experience in Test Drive Development (TDD)

● Strong knowledge of JavaScript libraries and frameworks such as ReactJS

● Understanding of Agile methodologies and experience working in sprints

● Ability to understand business requirements and translate them into technical requirements

● Knowledge of E–Commerce Integration is Good to have.

● Experience in AWS, CI/CD tools, SVN, Git and Bitbucket is good to have.

What you will Do

● Developing high-performance applications by writing testable, reusable, and efficient code.

● Implementing effective security protocols, data protection measures, and storage solutions.

● Troubleshooting and resolution of technical problems and issues, on web applications in a production environment.

● Ensuring that best practices are followed in the design, development, coding, testing, and debugging of software.

● Developing and maintaining eCommerce platforms/web applications and existing online selling channels and affiliates.

● Previous Experience or relevant exposure in the E-commerce industry and understanding of e-commerce business model.

● Overall Understanding of web development lifecycle including frontend and backend using modern frameworks.

● Strong understanding of data structures, DB schemas, troubleshooting and DB optimization.

● You will have to collaborate with Product Management and Implementation teams and build a commercially successful product

Here's what we believe in

● Empathy, addressing the ability to be humane.

● Humility brings us, future leaders.

● Organizational Ethics demonstrates expertise on subject matters with on-job experience.

● Quality of Work ensuring to deploy and deliver of exceptional outcomes

● Attention to details

● Multitasking capabilities to meet set deadlines and schedules

What benefits can we offer?

● Bi-Yearly performance audits and appraisals

● The flexibility of working days/hours

● Recognition and Appreciation

● A plethora of industry exposure and self-growth opportunities

Become part of a team that thrives on challenging, rewarding, safe, and safe work environments

• Designing and developing an advanced application for the IOS

• Unit-testingcode for robustness, including edge cases, usability, and general reliability

• Bug fixing and improving application performance

• Design and build advanced applications for the iOS  platform

• Collaborate with cross-functional teams to define, design, and ship new features

• Work with outside data sources and APIs

• Design, build, and maintain high-performance, reusable,and reliable objective-C/Swift

• Help maintain code quality, organization,and automation

• Work with product managers and other stakeholders to provide technical requirements

• Troubleshoot and fix software defects using an issue tracking system

• Perform code reviews with other developers

• Required education qualifications: MBA
• Past experience: Consumer Tech companies with 1-3 years experience/ 5-7 years’ experience
• Exp. level -5-8 Yrs/MBA from Premium institute and from Consumer tech companies only

Customer Obsession:

• Understand the customer needs and personas
• Seek input from users and Identify stated/unstated needs and opportunity areas
• Deep dive on identified opportunities to establish Product Market Fit
• Develop mechanisms to have a regular connection with users of the product
• Active listener who pays attention to detail

Innovation:

• Use data/anecdotes to generate new product/feature ideas against organizational goals
• Translate intangible ideas in ambiguous environments to tangible product definitions
• Curious to try a host of features; rigor to iterate even if ideas do not pick up

Execution excellence:

• Manage the Product roadmap and strive to meet key milestones
• Ability to slice ideas into epics and stories
• Prioritize the stories into backlog
• Partner with Design for product/feature definition & Engineering to deliver stories in a timely manner
• Track launched features against intended objectives/metrics and drive adoption
• Continuously iterate to improve the product incrementally but rapidly

Stakeholder Management-

• Seek inputs from relevant stakeholders for backlog creation and prioritization
• Align internal stakeholders on product prioritization, backlog and roadmap
• Anchor the Go-To-Market planning along with internal stakeholders to manage a smooth launch

• Design and Build sophisticated and highly scalable products using Flutter.
• Translate and build designs and wireframes into high-quality responsive UI code.
• Proficiency in the use of Model-View-Controller (MVC) and Model-View-View Model-Controller (MVVM) which relates to designing and developing architecture.
• Learn and explore feasible architecture options for implementing new features.
• Suggest space and time-efficient Data Structures.
• Follow best practices while maintaining structure and comprehensive documentation to ensure context across teams.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Communicate with the Project Manager regarding the status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Maintaining software through product lifecycle including design, development, verification, and bug fixes.
• Perform time profiling and memory leaks assessment.
• Help with building the company's tech team and iterating on the hiring framework; Create peer learnings for team members and build context for new team members.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.

Skills & Requirements

• Must have experience working with Flutter SDK and Dart programming language.
• Strong knowledge of Flutter widgets like Cupertino for iOS and Material Components for Android.
• Knowledge of building flutter modules and flutter plug-ins.
• Knowledge of native Android and iOS: To build custom Flutter Packages.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions, and Analytics.
• Git: To manage and collaborate in different projects with the rest of the team.
• Know how to publish apps to Playstore and Appstore

Good to have

• Experience in the fintech industry
• Experience working with cybersecurity and compliance

Position: Bench Sales & Marketing ( US IT Recruitment)
Experience: 3+
Location: GOA ((Males Candidates from Goa only)
Timings: USA Eastern Time (Night Shift in India)
Job Purpose: Achieves staffing objectives by recruiting and evaluating job candidates; advising manager, Human Resource Administration

Job Duties:

• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs
• Builds applicant sources by researching and contacting colleges, employment agencies, recruiters, media, and Internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport
• Determines applicant requirements by studying job description and job qualifications
• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites
• Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements
• Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications
• Manages new employee relocation by determining new employee requirements, negotiating with movers; arranging temporary housing, providing community introductions
• Improves organization attractiveness by recommending new policies and practices, monitoring job offers and compensation practices, emphasizing benefits and perks
• Manages on boarding program by conducting orientations, coaching, advising managers on training and coaching
• Avoids legal challenges by understanding current legislation, enforcing regulations with managers, recommending new procedures, conducting training
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
• Accomplishes human resources and organization mission by completing related results as needed
• USA experience compulsory

Skills: Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Results Driven, Professionalism

Essential:

• 3 years experience in IT Recruitment with excellent communication skills. 
• Knowledge of visa classification Terms, Rules & Policies H1B, OPT, Stem OPT, H4 EAD,TN Visa.Dice, Monster, Indeed & social media Platforms.
• The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.