Salesforce Developer

We’re looking for a passionate Backend Developer Intern who’s eager to learn and build a strong career in web development.

This is a 3-6 month internship where you’ll work on real, design-focused projects. You’ll have the opportunity to learn, grow, and make an impact in a collaborative environment.

What you need:

• Solid understanding of Node, Express.

• Experience with Database like Mongo DB.

What you’ll get:

• Hands-on experience working on client projects.

• Mentorship from experienced developers.

• Exposure to real-world tools, workflows, and industry practices.

• A chance to go full-time based on your performance.

1.      Hands on experience on -Catia V5 Electrical , ZWCAD with WCS, Harn Ware Software.

2.      Designer for Electrical Schematic (Wiring Diagram) and Harness design.

3.      Understanding of Electrical ICD .

4.      Selection of Electrical Components and Wires

5.      Understanding of Aviation and Military Standards.

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

Job Requirements:

• Good with React ,Node, Express & MongoDB/Firebase
• Node JS API (Backend) Development or Firebase Cloud Function, Runtime Environment
• Express JS & Express Routing
• Mongo DB/Firebase & its Operations
• Developing Applications With React

Required Candidate profile

• Good communication skills.
• Expert knowledge of MERN technologies.
• Resolves and/or escalates issues in a timely fashion.
• Able to work in a fast-paced working environment.

Desired Candidate Profile

• MA in human resources, business administration or similar relevant field
• 5+ years of experience as TA Manager or similar HR role
• In-depth knowledge of full-cycle recruiting and employer branding techniques
• Familiarity with a variety of different selection methods (interviews, assignments, psychological test etc.)
• Hands on experience with posting jobs on social media and job boards
• Experience with HRIS, ATS, Sourcing and Recruitment Marketing tools
• Ability to motivate employees
• A sense of ownership and pride in your performance and its impact on the company’s success
• Problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills
• Strong knowledge of Human Resources law