Sales & follow up

Key Responsibilities

• Identify, evaluate, and onboard strategic partners (technology, channel, reseller, and referral partners).
• Develop and execute the partnerships strategy aligned with company growth goals.
• Build and maintain strong relationships with key partner stakeholders.
• Drive joint go-to-market (GTM) initiatives including co-marketing, co-selling, and integrations.
• Negotiate partnership agreements, commercial terms, and SLAs.
• Enable partners through training, certification, and sales support.
• Track partnership performance, pipeline contribution, and revenue impact.
• Collaborate cross-functionally with Product, Sales, Marketing, and Customer Success teams.
• Monitor industry trends and identify new ecosystem opportunities.
• Represent the company at partner events, webinars, and industry conferences.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Technology, or related field.
• 4–8 years of experience in partnerships, business development, or channel sales in a SaaS environment.
• Strong understanding of SaaS business models and partner ecosystems.
• Proven experience in negotiating and closing partnership deals.
• Excellent communication, presentation, and stakeholder management skills.
• Experience with CRM tools (Salesforce, HubSpot, etc.).
• Data-driven mindset with strong analytical skills.

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Job Overview:

As an HR Intern, you will assist in various HR activities and gain hands-on experience in key areas such as recruitment, employee engagement, performance management, onboarding, and HR operations. This is an exciting opportunity for fresh graduates or MBA students who want to build a career in HR. Successful interns may be offered a full-time position upon completion of the internship.

Key Responsibilities:

• Assist in the recruitment process, including job postings, resume screening, and interview coordination.
• Support the HR team in onboarding new hires, preparing documents, and organizing orientation sessions.
• Assist with employee engagement activities, surveys, and feedback sessions.
• Maintain employee records and assist in HR administration tasks.
• Help in performance management processes, including appraisals and feedback collection.
• Coordinate and assist in training programs and workshops.
• Provide support in HR policies, compliance, and other day-to-day HR operations.
• Assist in preparing HR reports and presentations for management.
• Handle other HR-related tasks as required.

Qualifications & Requirements:

• MBA (HR) fresher or a recent graduate in any field, with a strong interest in HR.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Ability to work in a fast-paced environment and meet deadlines.
• Positive attitude with a willingness to learn and grow in the HR field.
• Prior internship or project experience in HR will be an added advantage but not mandatory.

Why Join Us?

• Opportunity to work with an experienced HR team and gain practical HR knowledge.
• A supportive and learning-oriented environment.
• Exposure to a wide range of HR functions.
• Potential for full-time employment based on performance after the internship.
• A collaborative and dynamic work culture.

Primary responsibilities:

•Design, develop AWS IoT/Cloud-based applications using Typescript, Node.Js.

•Work closely with onsite, offshore, and cross functional teams, Product Management, frontend developers, SQA teams to effectively use technologies to build and deliver high quality and on-time delivery.

•Proactively Identify risks and failure modes early in the development lifecycle and develop POCs to mitigate the risks early in the program.

•Assertive communication and team skills.

•This individual be self-directed, highly motivated, and organized with strong analytical thinking and problem-solving skills, and an ability to work on multiple projects and function in a team environment.

Experience and Skills Required:

•More than 6 years of overall experience in Software domain.

•At least 3 years of experience in Cloud native applications.

•Solid working knowledge of Typescript, NodeJS.

•Thorough working knowledge in AWS, Lambdas, Microservices etc.,

•Experience in executing CI/CD processes

•Experience in Microservices Architecture

•Good Knowledge on Cloud security & security design control implementation.

•Knowledge of (AWS IoT Core) and In-depth knowledge of AWS cloud native services including Kinesis, DynamoDB, Neptune, Lambda, API Gateway, Timestream , IoT Core, GreenGrass, Aurora, Lambda, etc.

•Great knowledge in Agile/Scrum

• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
• Engineering of systems administration-related solutions for various project and operational needs
• Maintain best practices on managing systems and services across all environments
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Proactively monitoring system performance and capacity planning
• Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware
• Create and modify scripts or applications to perform tasks
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
• Collaborate with other teams and team members to develop automation strategies and deployment processes

• Previous working experience as a Linux Administrator for minimum 3 years
• Bachelor's degree in Computer Science, Information Systems or similar relevant degree 
• Strong problem solving and communication skills
• Rich experience on Web servers administration
• Good exposure in Implementation for FTP server on Linux

Technical/Core skills

1. Minimum 3 yrs of exp in Informatica Big data Developer(BDM) in Hadoop environment.
2. Have knowledge of informatica Power exchange (PWX).
3. Minimum 3 yrs of exp in big data querying tool like Hive and Impala.
4. Ability to designing/development of complex mappings using informatica Big data Developer.
5. Create and manage Informatica power exchange and CDC real time implementation
6. Strong Unix knowledge skills for writing shell scripts and troubleshoot of existing scripts.
7. Good knowledge of big data platforms and its framework.
8. Good to have an experience in cloudera data platform (CDP)
9. Experience with building stream processing systems using Kafka and spark
10. Excellent SQL knowledge

Soft skills :

1. Ability to work independently 
2. Strong analytical and problem solving skills
3. Attitude of learning new technology
4. Regular interaction with vendors, partners and stakeholders

• 5+ years of software development or site reliability engineering or equivalent experience
• Skilled at problem solving, algorithms, and data structures
• Building tools and scripting frameworks from scratch
• Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli
• Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
• Configuration automation using Ansible or equivalent tools
• Exposure to Windows, Linux administration skills
• Project management tools like Jira, Trello
• Prior experience in dealing with Datastore technologies like Postgres, MySQL, SQL, DynamoDB is desirable
• Familiarity with basic networking, security and cloud engineering concepts
• Team player who is eager to help others to succeed through mentoring and leading by example
• Highly collaborative with effective written and verbal communication skills